Re: [cisco-voip] Disabling placed call history on 7841's

2014-03-19 Thread Stephen Welsh 
You could try adding a “Init:Services” ExecuteItem after the Init:CallHistory 
to see if that closes the page, assuming that it has pulled/parsed the page 
correctly and just needs to close the Services page.







On 19 Mar 2014, at 13:33, Matthew Collins 
mailto:mcoll...@block.co.uk>> wrote:

Ok,

Thanks for the pointer Steven, I have now kind of got this working on the Idle 
URL, but after the phone request the idle URL the phone is stuck in the 
following state until I go off hook. The Cancel softkey button doesn’t seem to 
do anything



It has requested the Init:CallHistory as the call history is cleared.



Regards

Matthew


From: Stephen Welsh [mailto:stephen.we...@unifiedfx.com]
Sent: 19 March 2014 10:40
To: Matthew Collins
Cc: cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>)
Subject: Re: [cisco-voip] Disabling placed call history on 7841's

Hi Matt,

Just tested on our 7841 (sip78xx.10-1-1-9) by sending Init:CallHistory using 
PhoneView and it worked fine.

Error 4 is usually an authentication Error, if you are pushing (HTTP POST) the 
CiscoIPPhoneExecute object to the phone I suspect their is something wrong with 
the Authentication URL or an ITL issue?

The CiscoIPPhoneError section here details the error codes:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/all_models/xsi/9_1_1/CUIP_BK_P82B3B16_00_phones-services-application-development-notes/CUIP_BK_P82B3B16_00_phones-services-application-development-notes_chapter_011.html#CUIP_RF_C22B2EF6_00

Assuming you will be hosting that XML file on a web server and pointing the 
Idle URL to it I would expect it to work fine as authentication does not apply 
to that scenario.

Kind Regards.

Stephen Welsh




On 19 Mar 2014, at 10:20, Matthew Collins 
mailto:mcoll...@block.co.uk>> wrote:


Hi All,

I have a requirement to disable the call history on a selected amount of 7841 
handsets.

To start with the call history has now been moved under the services button and 
not the directory’s button.

I know I can disable the logged calls under the line settings and this stops 
all received and missed calls appearing in the call history but the placed call 
still appear..

I know I can put a dummy URL in the service URL on the specific phone to stop 
user getting to the call history on the phone but the user can still access the 
call history using the up button. This will also disable all other services.

I did have a XML file that worked on the 79XX series phone that cleared down 
the call history, I used to out the URL in the idle timeout and the phone would 
clear down the call history whenever the idle timers expired





But this doesn’t seem to work on the newer sip models. As I get a “xml error 4 
parse error” returned. When I browse to the webpage I get the following 
returned so think the XML is right (for a 79XX phone)


<http://10.1.13.12/clear_phone.xml>




Regards

Matthew Collins
Collaboration Principal Consultant

ǀ BLOCK ǀ
Cisco Global EMEAR Partner of the Year 2013
Visit our dedicated Healthcare site at 
www.block.co.uk/health<http://www.block.co.uk/health>

D   +44 (0) 203 0053032
F+44 (0) 844 9671642
W  www.block.co.uk<http://www.block.co.uk/>







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Re: [cisco-voip] Disabling placed call history on 7841's

2014-03-19 Thread Matthew Collins 
Ok,

Thanks for the pointer Steven, I have now kind of got this working on the Idle 
URL, but after the phone request the idle URL the phone is stuck in the 
following state until I go off hook. The Cancel softkey button doesn’t seem to 
do anything

[cid:image002.png@01CF4375.4DDDCD50]

It has requested the Init:CallHistory as the call history is cleared.



Regards

Matthew


From: Stephen Welsh [mailto:stephen.we...@unifiedfx.com]
Sent: 19 March 2014 10:40
To: Matthew Collins
Cc: cisco-voip (cisco-voip@puck.nether.net)
Subject: Re: [cisco-voip] Disabling placed call history on 7841's

Hi Matt,

Just tested on our 7841 (sip78xx.10-1-1-9) by sending Init:CallHistory using 
PhoneView and it worked fine.

Error 4 is usually an authentication Error, if you are pushing (HTTP POST) the 
CiscoIPPhoneExecute object to the phone I suspect their is something wrong with 
the Authentication URL or an ITL issue?

The CiscoIPPhoneError section here details the error codes:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/all_models/xsi/9_1_1/CUIP_BK_P82B3B16_00_phones-services-application-development-notes/CUIP_BK_P82B3B16_00_phones-services-application-development-notes_chapter_011.html#CUIP_RF_C22B2EF6_00

Assuming you will be hosting that XML file on a web server and pointing the 
Idle URL to it I would expect it to work fine as authentication does not apply 
to that scenario.

Kind Regards.

Stephen Welsh

[cid:image003.png@01CF4375.4DDDCD50]


On 19 Mar 2014, at 10:20, Matthew Collins 
mailto:mcoll...@block.co.uk>> wrote:


Hi All,

I have a requirement to disable the call history on a selected amount of 7841 
handsets.

To start with the call history has now been moved under the services button and 
not the directory’s button.

I know I can disable the logged calls under the line settings and this stops 
all received and missed calls appearing in the call history but the placed call 
still appear..

I know I can put a dummy URL in the service URL on the specific phone to stop 
user getting to the call history on the phone but the user can still access the 
call history using the up button. This will also disable all other services.

I did have a XML file that worked on the 79XX series phone that cleared down 
the call history, I used to out the URL in the idle timeout and the phone would 
clear down the call history whenever the idle timers expired





But this doesn’t seem to work on the newer sip models. As I get a “xml error 4 
parse error” returned. When I browse to the webpage I get the following 
returned so think the XML is right (for a 79XX phone)


<http://10.1.13.12/clear_phone.xml>




Regards

Matthew Collins
Collaboration Principal Consultant

ǀ BLOCK ǀ
Cisco Global EMEAR Partner of the Year 2013
Visit our dedicated Healthcare site at 
www.block.co.uk/health<http://www.block.co.uk/health>

D   +44 (0) 203 0053032
F+44 (0) 844 9671642
W  www.block.co.uk<http://www.block.co.uk/>







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Re: [cisco-voip] Disabling placed call history on 7841's

2014-03-19 Thread Stephen Welsh 
Hi Matt,

Just tested on our 7841 (sip78xx.10-1-1-9) by sending Init:CallHistory using 
PhoneView and it worked fine.

Error 4 is usually an authentication Error, if you are pushing (HTTP POST) the 
CiscoIPPhoneExecute object to the phone I suspect their is something wrong with 
the Authentication URL or an ITL issue?

The CiscoIPPhoneError section here details the error codes:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/all_models/xsi/9_1_1/CUIP_BK_P82B3B16_00_phones-services-application-development-notes/CUIP_BK_P82B3B16_00_phones-services-application-development-notes_chapter_011.html#CUIP_RF_C22B2EF6_00

Assuming you will be hosting that XML file on a web server and pointing the 
Idle URL to it I would expect it to work fine as authentication does not apply 
to that scenario.

Kind Regards.

Stephen Welsh

[cid:image001.png@01CEAFE6.C53903B0]

On 19 Mar 2014, at 10:20, Matthew Collins 
mailto:mcoll...@block.co.uk>> wrote:

Hi All,

I have a requirement to disable the call history on a selected amount of 7841 
handsets.

To start with the call history has now been moved under the services button and 
not the directory’s button.

I know I can disable the logged calls under the line settings and this stops 
all received and missed calls appearing in the call history but the placed call 
still appear..

I know I can put a dummy URL in the service URL on the specific phone to stop 
user getting to the call history on the phone but the user can still access the 
call history using the up button. This will also disable all other services.

I did have a XML file that worked on the 79XX series phone that cleared down 
the call history, I used to out the URL in the idle timeout and the phone would 
clear down the call history whenever the idle timers expired





But this doesn’t seem to work on the newer sip models. As I get a “xml error 4 
parse error” returned. When I browse to the webpage I get the following 
returned so think the XML is right (for a 79XX phone)







Regards

Matthew Collins
Collaboration Principal Consultant

ǀ BLOCK ǀ
Cisco Global EMEAR Partner of the Year 2013
Visit our dedicated Healthcare site at 
www.block.co.uk/health

D   +44 (0) 203 0053032
F+44 (0) 844 9671642
W  www.block.co.uk







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[cisco-voip] Disabling placed call history on 7841's

2014-03-19 Thread Matthew Collins 
Hi All,

I have a requirement to disable the call history on a selected amount of 7841 
handsets.

To start with the call history has now been moved under the services button and 
not the directory’s button.

I know I can disable the logged calls under the line settings and this stops 
all received and missed calls appearing in the call history but the placed call 
still appear..

I know I can put a dummy URL in the service URL on the specific phone to stop 
user getting to the call history on the phone but the user can still access the 
call history using the up button. This will also disable all other services.

I did have a XML file that worked on the 79XX series phone that cleared down 
the call history, I used to out the URL in the idle timeout and the phone would 
clear down the call history whenever the idle timers expired





But this doesn’t seem to work on the newer sip models. As I get a “xml error 4 
parse error” returned. When I browse to the webpage I get the following 
returned so think the XML is right (for a 79XX phone)







Regards

Matthew Collins
Collaboration Principal Consultant

ǀ BLOCK ǀ
Cisco Global EMEAR Partner of the Year 2013
Visit our dedicated Healthcare site at 
www.block.co.uk/health

D   +44 (0) 203 0053032
F+44 (0) 844 9671642
W  www.block.co.uk







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