[cisco-voip] Idle URL not showing up on phone issue

[Tim Reimers]

Hi all -

I'm trying to set an idle URL on one specific phone, using the IDLE settings 
under the Device.

When I go into External Data Locations Information, and set the IDLE URL of
http://voipsrv.abcd.com/graphics1.xml (slightly changed to protect the 
not-so-innocent)
and an IDLE seconds of 2
the phone simply never does anything.

We are at the defaults systemwide of _not_ having an idle url or idle seconds 
set.

Here's the weird thing:
When I open the IP of the phone in a browser and look at the Network 
Configuration, the IDLE URL there is blank, and the Idle Seconds is "0"

That would seem to imply that the phone is never learning the new IDLE settings.
I have reset the phone, "applied" the configuration, etc -
but nothing I can do will make the idle URL come up.

Background:
UCM 9.1
IP phone 7941 SCCP, load SCCP


Incidentally, just in case anyone has ideas - what I would like to do is have 
the phone show a repeating series of graphics - aka, an animated GIF sort of 
thing.
Given that the phone doesn't do actual GIF displays, I may have to work that 
out another way, if anyone has ideas.

Thanks, Tim

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Re: [cisco-voip] Idle URL not showing up on phone issue

[Stephen Welsh]

Hi Tim,

It’s possible the phone’s ITL File is out of sync with the cluster, that would 
cause the config not to update.

You could try deleting the ITL file on the phone to see if that helps.

Kind Regards.

Stephen Welsh
CTO UnifiedFX


On 14 Dec 2015, at 21:40, Tim Reimers 
> wrote:

Hi all –

I’m trying to set an idle URL on one specific phone, using the IDLE settings 
under the Device.

When I go into External Data Locations Information, and set the IDLE URL of
http://voipsrv.abcd.com/graphics1.xml (slightly changed to protect the 
not-so-innocent)
and an IDLE seconds of 2
the phone simply never does anything.

We are at the defaults systemwide of _not_ having an idle url or idle seconds 
set.

Here’s the weird thing:
When I open the IP of the phone in a browser and look at the Network 
Configuration, the IDLE URL there is blank, and the Idle Seconds is “0”

That would seem to imply that the phone is never learning the new IDLE settings.
I have reset the phone, “applied” the configuration, etc –
but nothing I can do will make the idle URL come up.

Background:
UCM 9.1
IP phone 7941 SCCP, load SCCP


Incidentally, just in case anyone has ideas – what I would like to do is have 
the phone show a repeating series of graphics – aka, an animated GIF sort of 
thing.
Given that the phone doesn’t do actual GIF displays, I may have to work that 
out another way, if anyone has ideas.

Thanks, Tim

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Re: [cisco-voip] Idle URL not showing up on phone issue

[Tim Reimers]

FWIW, I can change DNs and various other things.


From: Stephen Welsh [mailto:stephen.we...@unifiedfx.com]
Sent: Monday, December 14, 2015 4:48 PM
To: Tim Reimers <treim...@ashevillenc.gov>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Idle URL not showing up on phone issue

Hi Tim,

It’s possible the phone’s ITL File is out of sync with the cluster, that would 
cause the config not to update.

You could try deleting the ITL file on the phone to see if that helps.

Kind Regards.

Stephen Welsh
CTO UnifiedFX


On 14 Dec 2015, at 21:40, Tim Reimers 
<treim...@ashevillenc.gov<mailto:treim...@ashevillenc.gov>> wrote:

Hi all –

I’m trying to set an idle URL on one specific phone, using the IDLE settings 
under the Device.

When I go into External Data Locations Information, and set the IDLE URL of
http://voipsrv.abcd.com/graphics1.xml (slightly changed to protect the 
not-so-innocent)
and an IDLE seconds of 2
the phone simply never does anything.

We are at the defaults systemwide of _not_ having an idle url or idle seconds 
set.

Here’s the weird thing:
When I open the IP of the phone in a browser and look at the Network 
Configuration, the IDLE URL there is blank, and the Idle Seconds is “0”

That would seem to imply that the phone is never learning the new IDLE settings.
I have reset the phone, “applied” the configuration, etc –
but nothing I can do will make the idle URL come up.

Background:
UCM 9.1
IP phone 7941 SCCP, load SCCP


Incidentally, just in case anyone has ideas – what I would like to do is have 
the phone show a repeating series of graphics – aka, an animated GIF sort of 
thing.
Given that the phone doesn’t do actual GIF displays, I may have to work that 
out another way, if anyone has ideas.

Thanks, Tim

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Re: [cisco-voip] Idle URL not showing up on phone issue

[Brian Meade]

Tim,

Check the status messages on the phone and see if it's downloading the TFTP
configuration okay.  Might be an ITL issue or TFTP server not correct on
the phone.  You can check the TFTP configuration on that same Network
Configuration page.

Brian

On Mon, Dec 14, 2015 at 4:40 PM, Tim Reimers 
wrote:

> Hi all –
>
>
>
> I’m trying to set an idle URL on one specific phone, using the IDLE
> settings under the Device.
>
>
>
> When I go into External Data Locations Information, and set the IDLE URL
> of
>
> http://voipsrv.abcd.com/graphics1.xml (slightly changed to protect the
> not-so-innocent)
>
> and an IDLE seconds of 2
>
> the phone simply never does anything.
>
>
>
> We are at the defaults systemwide of _*not*_ having an idle url or idle
> seconds set.
>
>
>
> Here’s the weird thing:
>
> When I open the IP of the phone in a browser and look at the Network
> Configuration, the IDLE URL there is blank, and the Idle Seconds is “0”
>
>
>
> That would seem to imply that the phone is never learning the new IDLE
> settings.
>
> I have reset the phone, “applied” the configuration, etc –
>
> but nothing I can do will make the idle URL come up.
>
>
>
> Background:
>
> UCM 9.1
>
> IP phone 7941 SCCP, load SCCP
>
>
>
>
>
> Incidentally, just in case anyone has ideas – what I would like to do is
> have the phone show a repeating series of graphics – aka, an animated GIF
> sort of thing.
>
> Given that the phone doesn’t do actual GIF displays, I may have to work
> that out another way, if anyone has ideas.
>
>
>
> Thanks, Tim
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Re: [cisco-voip] Idle URL not showing up on phone issue

[Tim Reimers]

4:13:11p 9: Name=SEP001B2A20C2FC Load= 9.3(1SR1.1S) TFTP Error

But this is the correct TFTP server
TFTP Server 1

192.168.200.2



From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade
Sent: Monday, December 14, 2015 4:51 PM
To: Tim Reimers <treim...@ashevillenc.gov>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Idle URL not showing up on phone issue

Tim,

Check the status messages on the phone and see if it's downloading the TFTP 
configuration okay.  Might be an ITL issue or TFTP server not correct on the 
phone.  You can check the TFTP configuration on that same Network Configuration 
page.

Brian

On Mon, Dec 14, 2015 at 4:40 PM, Tim Reimers 
<treim...@ashevillenc.gov<mailto:treim...@ashevillenc.gov>> wrote:
Hi all –

I’m trying to set an idle URL on one specific phone, using the IDLE settings 
under the Device.

When I go into External Data Locations Information, and set the IDLE URL of
http://voipsrv.abcd.com/graphics1.xml (slightly changed to protect the 
not-so-innocent)
and an IDLE seconds of 2
the phone simply never does anything.

We are at the defaults systemwide of _not_ having an idle url or idle seconds 
set.

Here’s the weird thing:
When I open the IP of the phone in a browser and look at the Network 
Configuration, the IDLE URL there is blank, and the Idle Seconds is “0”

That would seem to imply that the phone is never learning the new IDLE settings.
I have reset the phone, “applied” the configuration, etc –
but nothing I can do will make the idle URL come up.

Background:
UCM 9.1
IP phone 7941 SCCP, load SCCP


Incidentally, just in case anyone has ideas – what I would like to do is have 
the phone show a repeating series of graphics – aka, an animated GIF sort of 
thing.
Given that the phone doesn’t do actual GIF displays, I may have to work that 
out another way, if anyone has ideas.

Thanks, Tim


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Re: [cisco-voip] Idle URL not showing up on phone issue

[Brian Meade]

I'd just try deleting the ITL on the phone first.

Settings->Security Configuration->Trust List->Hit **# then Hit Unlock->Erase

For SCCP phones, line appearances are sent via SCCP messages rather that
the TFTP config files so that explains why you can update that.  A real
test would be doing something like disabling web access on the phone and
seeing if that applies.

Brian

On Mon, Dec 14, 2015 at 4:53 PM, Tim Reimers <treim...@ashevillenc.gov>
wrote:

> 4:13:11p 9: Name=SEP001B2A20C2FC Load= 9.3(1SR1.1S) TFTP Error
>
>
>
> But this is the correct TFTP server
>
> TFTP Server 1
>
> 192.168.200.2
>
>
>
>
>
> *From:* bmead...@gmail.com [mailto:bmead...@gmail.com] *On Behalf Of *Brian
> Meade
> *Sent:* Monday, December 14, 2015 4:51 PM
> *To:* Tim Reimers <treim...@ashevillenc.gov>
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Idle URL not showing up on phone issue
>
>
>
> Tim,
>
>
>
> Check the status messages on the phone and see if it's downloading the
> TFTP configuration okay.  Might be an ITL issue or TFTP server not correct
> on the phone.  You can check the TFTP configuration on that same Network
> Configuration page.
>
>
>
> Brian
>
>
>
> On Mon, Dec 14, 2015 at 4:40 PM, Tim Reimers <treim...@ashevillenc.gov>
> wrote:
>
> Hi all –
>
>
>
> I’m trying to set an idle URL on one specific phone, using the IDLE
> settings under the Device.
>
>
>
> When I go into External Data Locations Information, and set the IDLE URL
> of
>
> http://voipsrv.abcd.com/graphics1.xml (slightly changed to protect the
> not-so-innocent)
>
> and an IDLE seconds of 2
>
> the phone simply never does anything.
>
>
>
> We are at the defaults systemwide of _*not*_ having an idle url or idle
> seconds set.
>
>
>
> Here’s the weird thing:
>
> When I open the IP of the phone in a browser and look at the Network
> Configuration, the IDLE URL there is blank, and the Idle Seconds is “0”
>
>
>
> That would seem to imply that the phone is never learning the new IDLE
> settings.
>
> I have reset the phone, “applied” the configuration, etc –
>
> but nothing I can do will make the idle URL come up.
>
>
>
> Background:
>
> UCM 9.1
>
> IP phone 7941 SCCP, load SCCP
>
>
>
>
>
> Incidentally, just in case anyone has ideas – what I would like to do is
> have the phone show a repeating series of graphics – aka, an animated GIF
> sort of thing.
>
> Given that the phone doesn’t do actual GIF displays, I may have to work
> that out another way, if anyone has ideas.
>
>
>
> Thanks, Tim
>
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
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Re: [cisco-voip] Idle URL not showing up on phone issue

[Tim Reimers]

Thanks!

I downloaded a free Bulk ITL tool and scanned.
It was the only one in my own device pool, and the URL works on my deskphone.

It appears that I may have grabbed the ONE test phone I had which had this 
issue…

Great notes – I will read those tonight..this is an area of UCM I don’t know 
much about

Thanks, Tim

From: Stephen Welsh [mailto:stephen.we...@unifiedfx.com]
Sent: Monday, December 14, 2015 5:05 PM
To: Tim Reimers <treim...@ashevillenc.gov>
Cc: Brian Meade <bmead...@vt.edu>; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Idle URL not showing up on phone issue

If it is the ITL File that is invalid it means the phone will have the last 
config information it received from the TFTP server. Line information is not 
normally affected, but device level settings are contained with the TFTP config 
file, so will no longer update.

If you are interested win finding out more about why this can happen etc. I 
recorded a Webinar series on Endpoint Security & Compliance with Akil Beil 
(Author of Securing Cisco IP Telephony Networks: 
http://www.amazon.co.uk/Securing-Telephony-Networks-Networking-Technology/dp/1587142953)

The entire webinar series can be viewed here:

https://www.youtube.com/playlist?list=PLxsqZcpVKWYNTz77yhLTS7WW7w-7MB3kg

The most relevant session for ITL Issues (might be a red herring for your issue 
though) is this video:

https://youtu.be/My62ILJcSr4?list=PLxsqZcpVKWYNTz77yhLTS7WW7w-7MB3kg

At the end of the day, just try deleting the ITL File, if that doesn’t work you 
can move on to see what else it may be.

Kind Regards.

Stephen Welsh
CTO
UnifiedFX

On 14 Dec 2015, at 21:53, Tim Reimers 
<treim...@ashevillenc.gov<mailto:treim...@ashevillenc.gov>> wrote:

4:13:11p 9: Name=SEP001B2A20C2FC Load= 9.3(1SR1.1S) TFTP Error

But this is the correct TFTP server
TFTP Server 1

192.168.200.2



From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com] 
On Behalf Of Brian Meade
Sent: Monday, December 14, 2015 4:51 PM
To: Tim Reimers <treim...@ashevillenc.gov<mailto:treim...@ashevillenc.gov>>
Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Idle URL not showing up on phone issue

Tim,

Check the status messages on the phone and see if it's downloading the TFTP 
configuration okay.  Might be an ITL issue or TFTP server not correct on the 
phone.  You can check the TFTP configuration on that same Network Configuration 
page.

Brian

On Mon, Dec 14, 2015 at 4:40 PM, Tim Reimers 
<treim...@ashevillenc.gov<mailto:treim...@ashevillenc.gov>> wrote:
Hi all –

I’m trying to set an idle URL on one specific phone, using the IDLE settings 
under the Device.

When I go into External Data Locations Information, and set the IDLE URL of
http://voipsrv.abcd.com/graphics1.xml (slightly changed to protect the 
not-so-innocent)
and an IDLE seconds of 2
the phone simply never does anything.

We are at the defaults systemwide of _not_ having an idle url or idle seconds 
set.

Here’s the weird thing:
When I open the IP of the phone in a browser and look at the Network 
Configuration, the IDLE URL there is blank, and the Idle Seconds is “0”

That would seem to imply that the phone is never learning the new IDLE settings.
I have reset the phone, “applied” the configuration, etc –
but nothing I can do will make the idle URL come up.

Background:
UCM 9.1
IP phone 7941 SCCP, load SCCP


Incidentally, just in case anyone has ideas – what I would like to do is have 
the phone show a repeating series of graphics – aka, an animated GIF sort of 
thing.
Given that the phone doesn’t do actual GIF displays, I may have to work that 
out another way, if anyone has ideas.

Thanks, Tim


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