Re: [cisco-voip] Latest news and issues - does this help?

2016-12-15 Thread Anthony Holloway 
Trust me, I get the CYA part, I think that's pretty obvious.  My point is,
why bother with CYA at all?  Either put out good solid info we can all
benefit from, or don't put out the info.

On Wed, Dec 14, 2016 at 4:53 PM, Ben Amick <bam...@humanarc.com> wrote:

> Anthony,
>
> AFAIK, that’s not to say not to trust the document. It’s probably required
> by their lawyers to say “This document isn’t your scapegoat if you break
> something” and “This doesn’t mean you don’t have to follow the normal TAC
> procedures.” As well as the possible “This document may or may not be
> complete”
>
> The information in it is still valid, and still a reliable source, but
> it’s not foolproof and that’s what that statement is meant to cover. It’s a
> CYA line.
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Anthony Holloway
> *Sent:* Wednesday, December 14, 2016 5:49 PM
>
> *To:* Abhiram Kramadhati (akramadh) <akram...@cisco.com>
> *Cc:* Cisco VoIP Group <cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] Latest news and issues - does this help?
>
>
>
> This disclaimer makes me sad:
>
>
>
> "Note: This document is not an official Cisco document nor is a
> replacement of any regular support processes"
>
>
>
> I mean, if I cannot trust this document, which is on cisco.com, and
> written by a Cisco employee, then what is the point in referring to it?
>
>
>
> It reminds me of the disclaimer in PCD when doing upgrades, and its all
> like "you still have to read all the release notes and upgrade guides as if
> you were doing the upgrade normally."  Oh great, so now, not only did I not
> save myself any time planning this upgrade, but I also now have to install
> PCD, read the install guide, release note and admin guide.  How is that
> helping me?
>
>
>
> Could you go through the process of getting this document, or one like it,
> endorsed by whoever needs to, so that we can have it be official?  Perhaps
> that means not having it be a blog post, but instead it's on the product
> support page.
>
>
>
> On Tue, Dec 13, 2016 at 7:08 PM, Abhiram Kramadhati (akramadh) <
> akram...@cisco.com> wrote:
>
> Thanks, Anthony! I have added the TOC now. As far as the issues are
> concerned, I guess we only want to use the comments section to comment on
> anything in the document (follow-up questions, ideas etc.) and use the
> regular TAC processes to work on an issue. But the intention is to avoid
> getting into too much of detail on issues and troubleshooting the same,
> since it could throw some people off.
>
>
>
> But happy to go down that path if that is how this evolves. I am keen to
> bring in some details on upcoming features etc. as well in the coming days. *I
> have updated the document with the 11.6 EFT program details, do have a
> look!*
>
>
>
> Regards,
>
> Abhiram Kramadhati
>
> Technical Solutions Manager, CCBU
>
> CCIE Collaboration # 40065
>
>
>
>
>
> *From: *<avhollo...@gmail.com> on behalf of Anthony Holloway <
> avholloway+cisco-v...@gmail.com>
> *Date: *Wednesday, 14 December 2016 at 3:55 AM
> *To: *"Abhiram Kramadhati (akramadh)" <akram...@cisco.com>
> *Cc: *Cisco VoIP Group <cisco-voip@puck.nether.net>
> *Subject: *Re: [cisco-voip] Latest news and issues - does this help?
>
>
>
> I really like the idea of this document!  I hope each product gets one
> just like it.
>
>
>
> Could you include a table of contents at the top of the document?
>
>
>
> Do you want people reporting issues in the comments of that post?
>
>
>
> On Sun, Dec 11, 2016 at 5:18 PM, Abhiram Kramadhati (akramadh) <
> akram...@cisco.com> wrote:
>
> Hi guys,
>
>
>
> Looking for feedback. We are looking at options to improve the awareness
> of the UCCX issues for which fixes are being released and just other things
> that will help partners. I created a blog post on CSC:
> https://supportforums.cisco.com/blog/13182051/uccx-issues-
> technotes-and-everything-else-cisco-bu-initiative (work in progress and
> will be updated regularly).
>
>
>
> Do you think this will help? If yes/no, what information would you like to
> see here as partners? The document/format is in its very infant state – so
> your feedback would help and be appreciated. Thank you in advance.
>
>
>
> Regards,
>
> Abhiram Kramadhati
>
> Technical Solutions Manager, CCBU
>
> CCIE Collaboration # 40065
>
>
>
>
> ___
> cisco-voip mailing l

Re: [cisco-voip] Latest news and issues - does this help?

2016-12-14 Thread Anthony Holloway 
This disclaimer makes me sad:

"Note: This document is not an official Cisco document nor is a replacement
of any regular support processes"

I mean, if I cannot trust this document, which is on cisco.com, and written
by a Cisco employee, then what is the point in referring to it?

It reminds me of the disclaimer in PCD when doing upgrades, and its all
like "you still have to read all the release notes and upgrade guides as if
you were doing the upgrade normally."  Oh great, so now, not only did I not
save myself any time planning this upgrade, but I also now have to install
PCD, read the install guide, release note and admin guide.  How is that
helping me?

Could you go through the process of getting this document, or one like it,
endorsed by whoever needs to, so that we can have it be official?  Perhaps
that means not having it be a blog post, but instead it's on the product
support page.

On Tue, Dec 13, 2016 at 7:08 PM, Abhiram Kramadhati (akramadh) <
akram...@cisco.com> wrote:

> Thanks, Anthony! I have added the TOC now. As far as the issues are
> concerned, I guess we only want to use the comments section to comment on
> anything in the document (follow-up questions, ideas etc.) and use the
> regular TAC processes to work on an issue. But the intention is to avoid
> getting into too much of detail on issues and troubleshooting the same,
> since it could throw some people off.
>
>
>
> But happy to go down that path if that is how this evolves. I am keen to
> bring in some details on upcoming features etc. as well in the coming days. *I
> have updated the document with the 11.6 EFT program details, do have a
> look!*
>
>
>
> Regards,
>
> Abhiram Kramadhati
>
> Technical Solutions Manager, CCBU
>
> CCIE Collaboration # 40065
>
>
>
>
>
> *From: *<avhollo...@gmail.com> on behalf of Anthony Holloway <
> avholloway+cisco-v...@gmail.com>
> *Date: *Wednesday, 14 December 2016 at 3:55 AM
> *To: *"Abhiram Kramadhati (akramadh)" <akram...@cisco.com>
> *Cc: *Cisco VoIP Group <cisco-voip@puck.nether.net>
> *Subject: *Re: [cisco-voip] Latest news and issues - does this help?
>
>
>
> I really like the idea of this document!  I hope each product gets one
> just like it.
>
>
>
> Could you include a table of contents at the top of the document?
>
>
>
> Do you want people reporting issues in the comments of that post?
>
>
>
> On Sun, Dec 11, 2016 at 5:18 PM, Abhiram Kramadhati (akramadh) <
> akram...@cisco.com> wrote:
>
> Hi guys,
>
>
>
> Looking for feedback. We are looking at options to improve the awareness
> of the UCCX issues for which fixes are being released and just other things
> that will help partners. I created a blog post on CSC:
> https://supportforums.cisco.com/blog/13182051/uccx-issues-
> technotes-and-everything-else-cisco-bu-initiative (work in progress and
> will be updated regularly).
>
>
>
> Do you think this will help? If yes/no, what information would you like to
> see here as partners? The document/format is in its very infant state – so
> your feedback would help and be appreciated. Thank you in advance.
>
>
>
> Regards,
>
> Abhiram Kramadhati
>
> Technical Solutions Manager, CCBU
>
> CCIE Collaboration # 40065
>
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Latest news and issues - does this help?

2016-12-14 Thread Ben Amick 
Anthony,
AFAIK, that’s not to say not to trust the document. It’s probably required by 
their lawyers to say “This document isn’t your scapegoat if you break 
something” and “This doesn’t mean you don’t have to follow the normal TAC 
procedures.” As well as the possible “This document may or may not be complete”
The information in it is still valid, and still a reliable source, but it’s not 
foolproof and that’s what that statement is meant to cover. It’s a CYA line.

Ben Amick
Telecom Analyst

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Anthony Holloway
Sent: Wednesday, December 14, 2016 5:49 PM
To: Abhiram Kramadhati (akramadh) <akram...@cisco.com>
Cc: Cisco VoIP Group <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Latest news and issues - does this help?

This disclaimer makes me sad:

"Note: This document is not an official Cisco document nor is a replacement of 
any regular support processes"

I mean, if I cannot trust this document, which is on 
cisco.com<http://cisco.com>, and written by a Cisco employee, then what is the 
point in referring to it?

It reminds me of the disclaimer in PCD when doing upgrades, and its all like 
"you still have to read all the release notes and upgrade guides as if you were 
doing the upgrade normally."  Oh great, so now, not only did I not save myself 
any time planning this upgrade, but I also now have to install PCD, read the 
install guide, release note and admin guide.  How is that helping me?

Could you go through the process of getting this document, or one like it, 
endorsed by whoever needs to, so that we can have it be official?  Perhaps that 
means not having it be a blog post, but instead it's on the product support 
page.

On Tue, Dec 13, 2016 at 7:08 PM, Abhiram Kramadhati (akramadh) 
<akram...@cisco.com<mailto:akram...@cisco.com>> wrote:
Thanks, Anthony! I have added the TOC now. As far as the issues are concerned, 
I guess we only want to use the comments section to comment on anything in the 
document (follow-up questions, ideas etc.) and use the regular TAC processes to 
work on an issue. But the intention is to avoid getting into too much of detail 
on issues and troubleshooting the same, since it could throw some people off.

But happy to go down that path if that is how this evolves. I am keen to bring 
in some details on upcoming features etc. as well in the coming days. I have 
updated the document with the 11.6 EFT program details, do have a look!

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065


From: <avhollo...@gmail.com<mailto:avhollo...@gmail.com>> on behalf of Anthony 
Holloway 
<avholloway+cisco-v...@gmail.com<mailto:avholloway%2bcisco-v...@gmail.com>>
Date: Wednesday, 14 December 2016 at 3:55 AM
To: "Abhiram Kramadhati (akramadh)" 
<akram...@cisco.com<mailto:akram...@cisco.com>>
Cc: Cisco VoIP Group 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Latest news and issues - does this help?

I really like the idea of this document!  I hope each product gets one just 
like it.

Could you include a table of contents at the top of the document?

Do you want people reporting issues in the comments of that post?

On Sun, Dec 11, 2016 at 5:18 PM, Abhiram Kramadhati (akramadh) 
<akram...@cisco.com<mailto:akram...@cisco.com>> wrote:
Hi guys,

Looking for feedback. We are looking at options to improve the awareness of the 
UCCX issues for which fixes are being released and just other things that will 
help partners. I created a blog post on CSC: 
https://supportforums.cisco.com/blog/13182051/uccx-issues-technotes-and-everything-else-cisco-bu-initiative
 (work in progress and will be updated regularly).

Do you think this will help? If yes/no, what information would you like to see 
here as partners? The document/format is in its very infant state – so your 
feedback would help and be appreciated. Thank you in advance.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065


___
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<http://cp.mcafee.com/d/5fHCMUi418SyMYyevv73CjtPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPq0WRAnTD-LOadPhOevoWZOWrbNEVVd6X2bUXBHFShhlKyzOEuvkzaT0QSyrpdTWWa8VNwttYQsCXCOsVHkiP5CX5u1FfUY3s4RtxxYGjB1SKmBiRiVCIBztFkJkKpH9oKgGT2TQ1iPtyL0QDYu1FJ5NBUQsCMnWhEwdbtFkJkKpH9oQKCy0aXfWjd44fckd46Mgd44Gkr-xEwbCy12LQd44OsG6y0DVWN8S-edECVo0zjhee0V>




Confidentiality Note: This message is intended for use only by the individual 
or entity to which it is addressed and may contain information that is 
privileged, confidential, and exempt from disclosure under applicable law. If 
the reader of t

Re: [cisco-voip] Latest news and issues - does this help?

2016-12-13 Thread Abhiram Kramadhati (akramadh) 
Thanks, Anthony! I have added the TOC now. As far as the issues are concerned, 
I guess we only want to use the comments section to comment on anything in the 
document (follow-up questions, ideas etc.) and use the regular TAC processes to 
work on an issue. But the intention is to avoid getting into too much of detail 
on issues and troubleshooting the same, since it could throw some people off.

But happy to go down that path if that is how this evolves. I am keen to bring 
in some details on upcoming features etc. as well in the coming days. I have 
updated the document with the 11.6 EFT program details, do have a look!

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065


From: <avhollo...@gmail.com> on behalf of Anthony Holloway 
<avholloway+cisco-v...@gmail.com>
Date: Wednesday, 14 December 2016 at 3:55 AM
To: "Abhiram Kramadhati (akramadh)" <akram...@cisco.com>
Cc: Cisco VoIP Group <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Latest news and issues - does this help?

I really like the idea of this document!  I hope each product gets one just 
like it.

Could you include a table of contents at the top of the document?

Do you want people reporting issues in the comments of that post?

On Sun, Dec 11, 2016 at 5:18 PM, Abhiram Kramadhati (akramadh) 
<akram...@cisco.com<mailto:akram...@cisco.com>> wrote:
Hi guys,

Looking for feedback. We are looking at options to improve the awareness of the 
UCCX issues for which fixes are being released and just other things that will 
help partners. I created a blog post on CSC: 
https://supportforums.cisco.com/blog/13182051/uccx-issues-technotes-and-everything-else-cisco-bu-initiative
 (work in progress and will be updated regularly).

Do you think this will help? If yes/no, what information would you like to see 
here as partners? The document/format is in its very infant state – so your 
feedback would help and be appreciated. Thank you in advance.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065


___
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Latest news and issues - does this help?

2016-12-13 Thread Anthony Holloway 
I really like the idea of this document!  I hope each product gets one just
like it.

Could you include a table of contents at the top of the document?

Do you want people reporting issues in the comments of that post?

On Sun, Dec 11, 2016 at 5:18 PM, Abhiram Kramadhati (akramadh) <
akram...@cisco.com> wrote:

> Hi guys,
>
>
>
> Looking for feedback. We are looking at options to improve the awareness
> of the UCCX issues for which fixes are being released and just other things
> that will help partners. I created a blog post on CSC:
> https://supportforums.cisco.com/blog/13182051/uccx-issues-
> technotes-and-everything-else-cisco-bu-initiative (work in progress and
> will be updated regularly).
>
>
>
> Do you think this will help? If yes/no, what information would you like to
> see here as partners? The document/format is in its very infant state – so
> your feedback would help and be appreciated. Thank you in advance.
>
>
>
> Regards,
>
> Abhiram Kramadhati
>
> Technical Solutions Manager, CCBU
>
> CCIE Collaboration # 40065
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Latest news and issues - does this help?

2016-12-12 Thread Abhiram Kramadhati (akramadh) 
Thanks guys for the feedback, much appreciated.

From: Matthew Loraditch <mloradi...@heliontechnologies.com>
Date: Monday, 12 December 2016 at 3:25 PM
To: "Abhiram Kramadhati (akramadh)" <akram...@cisco.com>, Cisco VoIP Group 
<cisco-voip@puck.nether.net>
Subject: RE: Latest news and issues - does this help?

I like it, tell folks how to get the ES if you are going to advertise it people 
should know this if they are reading this but you never know.

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Abhiram Kramadhati (akramadh)
Sent: Sunday, December 11, 2016 6:19 PM
To: Cisco VoIP Group <cisco-voip@puck.nether.net>
Subject: [cisco-voip] Latest news and issues - does this help?

Hi guys,

Looking for feedback. We are looking at options to improve the awareness of the 
UCCX issues for which fixes are being released and just other things that will 
help partners. I created a blog post on CSC: 
https://supportforums.cisco.com/blog/13182051/uccx-issues-technotes-and-everything-else-cisco-bu-initiative
 (work in progress and will be updated regularly).

Do you think this will help? If yes/no, what information would you like to see 
here as partners? The document/format is in its very infant state – so your 
feedback would help and be appreciated. Thank you in advance.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Latest news and issues - does this help?

2016-12-11 Thread Matthew Loraditch 
I like it, tell folks how to get the ES if you are going to advertise it people 
should know this if they are reading this but you never know.

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Abhiram Kramadhati (akramadh)
Sent: Sunday, December 11, 2016 6:19 PM
To: Cisco VoIP Group <cisco-voip@puck.nether.net>
Subject: [cisco-voip] Latest news and issues - does this help?

Hi guys,

Looking for feedback. We are looking at options to improve the awareness of the 
UCCX issues for which fixes are being released and just other things that will 
help partners. I created a blog post on CSC: 
https://supportforums.cisco.com/blog/13182051/uccx-issues-technotes-and-everything-else-cisco-bu-initiative
 (work in progress and will be updated regularly).

Do you think this will help? If yes/no, what information would you like to see 
here as partners? The document/format is in its very infant state – so your 
feedback would help and be appreciated. Thank you in advance.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Latest news and issues - does this help?

2016-12-11 Thread Erick Bergquist 
I like this.

What happened to the Top TAC Hot Issues feed?   I found that very
helpful and would like to see it come back in some form.

Maybe a spark room?

Erick



On Sun, Dec 11, 2016 at 4:18 PM, Abhiram Kramadhati (akramadh)
 wrote:
> Hi guys,
>
>
>
> Looking for feedback. We are looking at options to improve the awareness of
> the UCCX issues for which fixes are being released and just other things
> that will help partners. I created a blog post on CSC:
> https://supportforums.cisco.com/blog/13182051/uccx-issues-technotes-and-everything-else-cisco-bu-initiative
> (work in progress and will be updated regularly).
>
>
>
> Do you think this will help? If yes/no, what information would you like to
> see here as partners? The document/format is in its very infant state – so
> your feedback would help and be appreciated. Thank you in advance.
>
>
>
> Regards,
>
> Abhiram Kramadhati
>
> Technical Solutions Manager, CCBU
>
> CCIE Collaboration # 40065
>
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] Latest news and issues - does this help?

2016-12-11 Thread Abhiram Kramadhati (akramadh) 
Hi guys,

Looking for feedback. We are looking at options to improve the awareness of the 
UCCX issues for which fixes are being released and just other things that will 
help partners. I created a blog post on CSC: 
https://supportforums.cisco.com/blog/13182051/uccx-issues-technotes-and-everything-else-cisco-bu-initiative
 (work in progress and will be updated regularly).

Do you think this will help? If yes/no, what information would you like to see 
here as partners? The document/format is in its very infant state – so your 
feedback would help and be appreciated. Thank you in advance.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip