Re: [cisco-voip] Softphones

[ROZA, Ariel]

Cisco Jabber works well on laptops and on phones. If you deploy Expressway 
servers in your infrastructure, you can use Jabber on Internet without a VPN

De: cisco-voip  En nombre de Kent Roberts
Enviado el: miércoles, 20 de marzo de 2019 18:19
Para: Lisa Notarianni 
CC: cisco-voip@puck.nether.net
Asunto: Re: [cisco-voip] Softphones

Works well.   VPN or expressway.


On Mar 20, 2019, at 2:32 PM, Lisa Notarianni 
mailto:lisa.notaria...@scranton.edu>> wrote:

We have a few staff who travel and would make good use of a softphone.  We have 
not implemented them or had anyone use them before.  Call Manager version 
11.5.1.13039-1

Any good or bad experiences or words of wisdom before I begin research?

Thanks,

Lisa



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Re: [cisco-voip] Softphones

[Kent Roberts]

Works well.   VPN or expressway.

> On Mar 20, 2019, at 2:32 PM, Lisa Notarianni  
> wrote:
> 
> We have a few staff who travel and would make good use of a softphone.  We 
> have not implemented them or had anyone use them before.  Call Manager 
> version 11.5.1.13039-1
>  
> Any good or bad experiences or words of wisdom before I begin research?
>  
> Thanks,
> 
> Lisa
> 
>  
>  
> ___
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> https://puck.nether.net/mailman/listinfo/cisco-voip 
> 
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Re: [cisco-voip] Softphones

[Parker Pearson - Donoma]

Wow – thanks Charles!  I’ll forward this on to our support team. ☺


Parker
Pearson
Vice President, Marketing & Business Development
Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
t: 540.443.3577
e: par...@donomasoftware.com
w: www.donomasoftware.com

The information transmitted, including attachments, is intended only for the 
person(s) or entity to which it is addressed and may contain confidential 
and/or privileged material. Any review, retransmission, dissemination or other 
use of, or taking of any action in reliance upon this information by persons or 
entities other than the intended recipient is prohibited. If you received this 
in error, please contact the sender and destroy any copies of this information.
From: Charles Goldsmith 
Date: Wednesday, March 20, 2019 at 5:00 PM
To: Parker Pearson - Donoma 
Cc: Lisa Notarianni , 
"cisco-voip@puck.nether.net" 
Subject: Re: [cisco-voip] Softphones

Jabber multi-line is there, you need 11.5.1su3 or higher and a cop file, IIRC.

And it works nicely.

On Wed, Mar 20, 2019 at 3:55 PM Parker Pearson - Donoma 
mailto:par...@donomasoftware.com>> wrote:
Speaking as an end user – our geo-diverse team uses Cisco softphone 
functionality heavily.  I’d go so far as to say I could not do my job without 
it.  I work from a home office and I travel.  My company did not have to buy a 
handset for me to have in my home office, (Thereby saving a decent chunk of 
change) and when I shut my laptop at night, I don’t have to hear it ring.

I really loved the old Cisco IP Communicator.  It had the familiar phone look I 
could keep open on a second screen, and here’s the kicker… it provided 
multi-line support.  Now I use Jabber as my softphone, and it does a decent 
job… except that missing second line.  Not having that is killin’ me smalls!  ☺

Cisco keeps promising this feature (CiscoLive 2017 and 18) but I haven’t seen 
it yet.  Our support staff knows how bad some of us need that second line 
feature – I am confident they would not have kept it a secret if it showed up 
in 12.

We noticed some weird interoperability on single number reach and running 
Jabber on multiple devices.  If you as the user weren’t super careful about 
close the apps out (hard to remember when you run iOS for example) then call 
functionality went sideways in unpredictable ways.

Hope that gives you some input from the UX side of things.

Cheers,
Parker Pearson

[Donoma Software Web Page]<http://donomasoftware.com/>


Parker



Pearson


Vice President, Marketing & Business Development


Donoma Software

1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060




t: 540.443.3577

e: par...@donomasoftware.com<mailto:par...@donomasoftware.com>


w: www.donomasoftware.com<http://www.donomasoftware.com/>




[Facebook]<https://www.facebook.com/DonomaSoftware>


[Twitter]<https://twitter.com/donomasoftware>


[LinkedIn]<https://www.linkedin.com/company/donoma-software>







The information transmitted, including attachments, is intended only for the 
person(s) or entity to which it is addressed and may contain confidential 
and/or privileged material. Any review, retransmission, dissemination or other 
use of, or taking of any action in reliance upon this information by persons or 
entities other than the intended recipient is prohibited. If you received this 
in error, please contact the sender and destroy any copies of this information.​



From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
on behalf of Lisa Notarianni 
mailto:lisa.notaria...@scranton.edu>>
Date: Wednesday, March 20, 2019 at 4:36 PM
To: "cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>" 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] Softphones


We have a few staff who travel and would make good use of a softphone.  We have 
not implemented them or had anyone use them before.  Call Manager version 
11.5.1.13039-1



Any good or bad experiences or words of wisdom before I begin research?



Thanks,

Lisa
[Lisa Notarianni Telecom Engineer]




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Re: [cisco-voip] Softphones

[Charles Goldsmith]

https://community.cisco.com/t5/collaboration-voice-and-video/jabber-multiline-is-here/ta-p/3643644


On Wed, Mar 20, 2019 at 4:01 PM Matthew Loraditch <
mloradi...@heliontechnologies.com> wrote:

> Jabber multiline has been out since 12.0. FYI
>
> Get Outlook for iOS <https://aka.ms/o0ukef>
>
>
> Matthew Loraditch​
> Sr. Network Engineer
> p: *443.541.1518* <443.541.1518>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>  |
> e: *mloradi...@heliontechnologies.com* 
> [image: Helion Technologies] <http://www.heliontechnologies.com/>
> [image: Facebook] <https://facebook.com/heliontech>
> [image: Twitter] <https://twitter.com/heliontech>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
> --
> *From:* cisco-voip  on behalf of
> Parker Pearson - Donoma 
> *Sent:* Wednesday, March 20, 2019 1:55 PM
> *To:* Lisa Notarianni; cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Softphones
>
>
> Speaking as an end user – our geo-diverse team uses Cisco softphone
> functionality *heavily.  *I’d go so far as to say I could not do my job
> without it.  I work from a home office and I travel.  My company did not
> have to buy a handset for me to have in my home office, (Thereby saving a
> decent chunk of change) and when I shut my laptop at night, I don’t have to
> hear it ring.
>
>
>
> I really loved the old Cisco IP Communicator.  It had the familiar phone
> look I could keep open on a second screen, and here’s the kicker… it
> provided multi-line support.  Now I use Jabber as my softphone, and it does
> a decent job… except that missing second line.  Not having that is killin’
> me smalls!  ☺
>
>
>
> Cisco keeps promising this feature (CiscoLive 2017 and 18) but I haven’t
> seen it yet.  Our support staff knows how bad some of us need that second
> line feature – I am confident they would not have kept it a secret if it
> showed up in 12.
>
>
>
> We noticed some weird interoperability on single number reach and running
> Jabber on multiple devices.  If you as the user weren’t super careful about
> close the apps out (hard to remember when you run iOS for example) then
> call functionality went sideways in unpredictable ways.
>
>
>
> Hope that gives you some input from the UX side of things.
>
>
>
> Cheers,
>
> Parker Pearson
>
>
> [image: Donoma Software Web Page] <http://donomasoftware.com/>
> Parker
> Pearson
> Vice President, Marketing & Business Development
> Donoma Software
> 1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
> t: *540.443.3577* <540.443.3577>
> e: *par...@donomasoftware.com* 
> *w: www.donomasoftware.com* <http://www.donomasoftware.com/>
> [image: Facebook] <https://www.facebook.com/DonomaSoftware>
> [image: Twitter] <https://twitter.com/donomasoftware>
> [image: LinkedIn] <https://www.linkedin.com/company/donoma-software>
> The information transmitted, including attachments, is intended only for
> the person(s) or entity to which it is addressed and may contain
> confidential and/or privileged material. Any review, retransmission,
> dissemination or other use of, or taking of any action in reliance upon
> this information by persons or entities other than the intended recipient
> is prohibited. If you received this in error, please contact the sender and
> destroy any copies of this information.​
>
> *From: *cisco-voip  on behalf of Lisa
> Notarianni 
> *Date: *Wednesday, March 20, 2019 at 4:36 PM
> *To: *"cisco-voip@puck.nether.net" 
> *Subject: *[cisco-voip] Softphones
>
>
>
> We have a few staff who travel and would make good use of a softphone.  We
> have not implemented them or had anyone use them before.  Call Manager
> version 11.5.1.13039-1
>
>
>
> Any good or bad experiences or words of wisdom before I begin research?
>
>
>
> Thanks,
>
>
> Lisa
>
> [image: Lisa Notarianni Telecom Engineer]
>
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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Re: [cisco-voip] Softphones

[Lelio Fulgenzi]

Can’t recall which did it, but multi-line support is available with at least 
CUCM v11.x and Jabber v12.x.

It works rather well. Except for the voicemail part. Voicemail is not DN 
related, but userID related.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip  On Behalf Of Parker 
Pearson - Donoma
Sent: Wednesday, March 20, 2019 4:54 PM
To: Lisa Notarianni ; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Softphones

Speaking as an end user – our geo-diverse team uses Cisco softphone 
functionality heavily.  I’d go so far as to say I could not do my job without 
it.  I work from a home office and I travel.  My company did not have to buy a 
handset for me to have in my home office, (Thereby saving a decent chunk of 
change) and when I shut my laptop at night, I don’t have to hear it ring.

I really loved the old Cisco IP Communicator.  It had the familiar phone look I 
could keep open on a second screen, and here’s the kicker… it provided 
multi-line support.  Now I use Jabber as my softphone, and it does a decent 
job… except that missing second line.  Not having that is killin’ me smalls!  ☺

Cisco keeps promising this feature (CiscoLive 2017 and 18) but I haven’t seen 
it yet.  Our support staff knows how bad some of us need that second line 
feature – I am confident they would not have kept it a secret if it showed up 
in 12.

We noticed some weird interoperability on single number reach and running 
Jabber on multiple devices.  If you as the user weren’t super careful about 
close the apps out (hard to remember when you run iOS for example) then call 
functionality went sideways in unpredictable ways.

Hope that gives you some input from the UX side of things.

Cheers,
Parker Pearson

[Donoma Software Web Page]<http://donomasoftware.com/>


Parker



Pearson


Vice President, Marketing & Business Development


Donoma Software

1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060




t: 540.443.3577

e: par...@donomasoftware.com<mailto:par...@donomasoftware.com>


w: www.donomasoftware.com<http://www.donomasoftware.com/>




[Facebook]<https://www.facebook.com/DonomaSoftware>


[Twitter]<https://twitter.com/donomasoftware>


[LinkedIn]<https://www.linkedin.com/company/donoma-software>







The information transmitted, including attachments, is intended only for the 
person(s) or entity to which it is addressed and may contain confidential 
and/or privileged material. Any review, retransmission, dissemination or other 
use of, or taking of any action in reliance upon this information by persons or 
entities other than the intended recipient is prohibited. If you received this 
in error, please contact the sender and destroy any copies of this information.​



From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
on behalf of Lisa Notarianni 
mailto:lisa.notaria...@scranton.edu>>
Date: Wednesday, March 20, 2019 at 4:36 PM
To: "cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>" 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] Softphones


We have a few staff who travel and would make good use of a softphone.  We have 
not implemented them or had anyone use them before.  Call Manager version 
11.5.1.13039-1



Any good or bad experiences or words of wisdom before I begin research?



Thanks,

Lisa
[Lisa Notarianni Telecom Engineer]




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Re: [cisco-voip] Softphones

[Matthew Loraditch]

Jabber multiline has been out since 12.0. FYI

Get Outlook for iOS<https://aka.ms/o0ukef>



Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  on behalf of Parker 
Pearson - Donoma 
Sent: Wednesday, March 20, 2019 1:55 PM
To: Lisa Notarianni; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Softphones

Speaking as an end user – our geo-diverse team uses Cisco softphone 
functionality heavily.  I’d go so far as to say I could not do my job without 
it.  I work from a home office and I travel.  My company did not have to buy a 
handset for me to have in my home office, (Thereby saving a decent chunk of 
change) and when I shut my laptop at night, I don’t have to hear it ring.

I really loved the old Cisco IP Communicator.  It had the familiar phone look I 
could keep open on a second screen, and here’s the kicker… it provided 
multi-line support.  Now I use Jabber as my softphone, and it does a decent 
job… except that missing second line.  Not having that is killin’ me smalls!  ☺

Cisco keeps promising this feature (CiscoLive 2017 and 18) but I haven’t seen 
it yet.  Our support staff knows how bad some of us need that second line 
feature – I am confident they would not have kept it a secret if it showed up 
in 12.

We noticed some weird interoperability on single number reach and running 
Jabber on multiple devices.  If you as the user weren’t super careful about 
close the apps out (hard to remember when you run iOS for example) then call 
functionality went sideways in unpredictable ways.

Hope that gives you some input from the UX side of things.

Cheers,
Parker Pearson

[Donoma Software Web Page]<http://donomasoftware.com/>

Parker
Pearson

Vice President, Marketing & Business Development

Donoma Software

1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060




t: 540.443.3577
e: par...@donomasoftware.com<mailto:par...@donomasoftware.com>

w: www.donomasoftware.com<http://www.donomasoftware.com/>



[Facebook]<https://www.facebook.com/DonomaSoftware>

[Twitter]<https://twitter.com/donomasoftware>

[LinkedIn]<https://www.linkedin.com/company/donoma-software>






The information transmitted, including attachments, is intended only for the 
person(s) or entity to which it is addressed and may contain confidential 
and/or privileged material. Any review, retransmission, dissemination or other 
use of, or taking of any action in reliance upon this information by persons or 
entities other than the intended recipient is prohibited. If you received this 
in error, please contact the sender and destroy any copies of this information.​



From: cisco-voip  on behalf of Lisa 
Notarianni 
Date: Wednesday, March 20, 2019 at 4:36 PM
To: "cisco-voip@puck.nether.net" 
Subject: [cisco-voip] Softphones


We have a few staff who travel and would make good use of a softphone.  We have 
not implemented them or had anyone use them before.  Call Manager version 
11.5.1.13039-1



Any good or bad experiences or words of wisdom before I begin research?



Thanks,

Lisa
[Lisa Notarianni Telecom Engineer]




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Re: [cisco-voip] Softphones

[Charles Goldsmith]

Jabber multi-line is there, you need 11.5.1su3 or higher and a cop file,
IIRC.

And it works nicely.

On Wed, Mar 20, 2019 at 3:55 PM Parker Pearson - Donoma <
par...@donomasoftware.com> wrote:

> Speaking as an end user – our geo-diverse team uses Cisco softphone
> functionality *heavily.  *I’d go so far as to say I could not do my job
> without it.  I work from a home office and I travel.  My company did not
> have to buy a handset for me to have in my home office, (Thereby saving a
> decent chunk of change) and when I shut my laptop at night, I don’t have to
> hear it ring.
>
>
>
> I really loved the old Cisco IP Communicator.  It had the familiar phone
> look I could keep open on a second screen, and here’s the kicker… it
> provided multi-line support.  Now I use Jabber as my softphone, and it does
> a decent job… except that missing second line.  Not having that is killin’
> me smalls!  ☺
>
>
>
> Cisco keeps promising this feature (CiscoLive 2017 and 18) but I haven’t
> seen it yet.  Our support staff knows how bad some of us need that second
> line feature – I am confident they would not have kept it a secret if it
> showed up in 12.
>
>
>
> We noticed some weird interoperability on single number reach and running
> Jabber on multiple devices.  If you as the user weren’t super careful about
> close the apps out (hard to remember when you run iOS for example) then
> call functionality went sideways in unpredictable ways.
>
>
>
> Hope that gives you some input from the UX side of things.
>
>
>
> Cheers,
>
> Parker Pearson
>
>
> [image: Donoma Software Web Page] <http://donomasoftware.com/>
> Parker
> Pearson
> Vice President, Marketing & Business Development
> Donoma Software
> 1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
> t: *540.443.3577* <540.443.3577>
> e: *par...@donomasoftware.com* 
> *w: www.donomasoftware.com* <http://www.donomasoftware.com/>
> [image: Facebook] <https://www.facebook.com/DonomaSoftware>
> [image: Twitter] <https://twitter.com/donomasoftware>
> [image: LinkedIn] <https://www.linkedin.com/company/donoma-software>
> The information transmitted, including attachments, is intended only for
> the person(s) or entity to which it is addressed and may contain
> confidential and/or privileged material. Any review, retransmission,
> dissemination or other use of, or taking of any action in reliance upon
> this information by persons or entities other than the intended recipient
> is prohibited. If you received this in error, please contact the sender and
> destroy any copies of this information.​
>
> *From: *cisco-voip  on behalf of Lisa
> Notarianni 
> *Date: *Wednesday, March 20, 2019 at 4:36 PM
> *To: *"cisco-voip@puck.nether.net" 
> *Subject: *[cisco-voip] Softphones
>
>
>
> We have a few staff who travel and would make good use of a softphone.  We
> have not implemented them or had anyone use them before.  Call Manager
> version 11.5.1.13039-1
>
>
>
> Any good or bad experiences or words of wisdom before I begin research?
>
>
>
> Thanks,
>
>
> Lisa
>
> [image: Lisa Notarianni Telecom Engineer]
>
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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Re: [cisco-voip] Softphones

[Parker Pearson - Donoma]

Speaking as an end user – our geo-diverse team uses Cisco softphone 
functionality heavily.  I’d go so far as to say I could not do my job without 
it.  I work from a home office and I travel.  My company did not have to buy a 
handset for me to have in my home office, (Thereby saving a decent chunk of 
change) and when I shut my laptop at night, I don’t have to hear it ring.

I really loved the old Cisco IP Communicator.  It had the familiar phone look I 
could keep open on a second screen, and here’s the kicker… it provided 
multi-line support.  Now I use Jabber as my softphone, and it does a decent 
job… except that missing second line.  Not having that is killin’ me smalls!  ☺

Cisco keeps promising this feature (CiscoLive 2017 and 18) but I haven’t seen 
it yet.  Our support staff knows how bad some of us need that second line 
feature – I am confident they would not have kept it a secret if it showed up 
in 12.

We noticed some weird interoperability on single number reach and running 
Jabber on multiple devices.  If you as the user weren’t super careful about 
close the apps out (hard to remember when you run iOS for example) then call 
functionality went sideways in unpredictable ways.

Hope that gives you some input from the UX side of things.

Cheers,
Parker Pearson


Parker
Pearson
Vice President, Marketing & Business Development
Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
t: 540.443.3577
e: par...@donomasoftware.com
w: www.donomasoftware.com

The information transmitted, including attachments, is intended only for the 
person(s) or entity to which it is addressed and may contain confidential 
and/or privileged material. Any review, retransmission, dissemination or other 
use of, or taking of any action in reliance upon this information by persons or 
entities other than the intended recipient is prohibited. If you received this 
in error, please contact the sender and destroy any copies of this information.
From: cisco-voip  on behalf of Lisa 
Notarianni 
Date: Wednesday, March 20, 2019 at 4:36 PM
To: "cisco-voip@puck.nether.net" 
Subject: [cisco-voip] Softphones


We have a few staff who travel and would make good use of a softphone.  We have 
not implemented them or had anyone use them before.  Call Manager version 
11.5.1.13039-1



Any good or bad experiences or words of wisdom before I begin research?



Thanks,

Lisa
[Lisa Notarianni Telecom Engineer]




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[cisco-voip] Softphones

[Lisa Notarianni]

We have a few staff who travel and would make good use of a softphone.  We have 
not implemented them or had anyone use them before.  Call Manager version 
11.5.1.13039-1



Any good or bad experiences or words of wisdom before I begin research?



Thanks,

Lisa
[Lisa Notarianni Telecom Engineer]




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