Re: [cisco-voip] Third party agent desktops with UCCX
Hi, since 11.5 only supports Finesse i think this is something you find in the market place anymore. For Finesse there are multiple options of course On Tue, Sep 6, 2016 at 7:38 AM, Abhiram Kramadhati (akramadh) < akram...@cisco.com> wrote: > Hi guys, > > We are trying to find any customer/partner who is using a custom built > agent desktop which is written against the CTI server (not using the > Finesse API’s). I know it’s not provided out of the box, but curious to > know if anybody is doing this. We have a few customers on UCCE, but if > anybody is using it on UCCX it would be useful if the information can be > shared. This is for a scenario evaluation being done for 11.5. > > Thanks in advance. > > Regards, > Abhiram Kramadhati > Technical Solutions Manager, CCBU > CCIE Collaboration # 40065 > > > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > > -- Bernhard Albler, +4369917207384 -- "Was Nachwelt! Wie komm' ich dazu was für die Nachwelt zu tun? Was hat denn die Nachwelt für mich getan?" --Carl Friedrich Zelter ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Third party agent desktops with UCCX
Other than the old Sales Force Connector thing, which I've only seen once in the field, I have never seen anyone using a custom 3rd party or in-house Agent Desktop for UCCX. On Tue, Sep 6, 2016 at 12:38 AM, Abhiram Kramadhati (akramadh) < akram...@cisco.com> wrote: > Hi guys, > > We are trying to find any customer/partner who is using a custom built > agent desktop which is written against the CTI server (not using the > Finesse API’s). I know it’s not provided out of the box, but curious to > know if anybody is doing this. We have a few customers on UCCE, but if > anybody is using it on UCCX it would be useful if the information can be > shared. This is for a scenario evaluation being done for 11.5. > > Thanks in advance. > > Regards, > Abhiram Kramadhati > Technical Solutions Manager, CCBU > CCIE Collaboration # 40065 > > > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Third party agent desktops with UCCX
Hi guys, We are trying to find any customer/partner who is using a custom built agent desktop which is written against the CTI server (not using the Finesse API's). I know it's not provided out of the box, but curious to know if anybody is doing this. We have a few customers on UCCE, but if anybody is using it on UCCX it would be useful if the information can be shared. This is for a scenario evaluation being done for 11.5. Thanks in advance. Regards, Abhiram Kramadhati Technical Solutions Manager, CCBU CCIE Collaboration # 40065 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
