I know the answer to #3 is no ,w hen we asked it's not anything they were
planning to offer with socailminer, you had to send a URL to some external
service.
From: cisco-voip On Behalf Of naresh
rathore
Sent: Sunday, July 26, 2020 11:17 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] uccx12.0, social miner (for webchat)
hi,
i have implemented social miner and using webchat. my customer have following
requirements.
1. problem statement selected during chat initiation not displayed on agent
window. is there a way for agent to see problem statement selected during chat
initiation.
2. also when agent send any webpage url to chat user (chat initiator) he/she
cant click and open the link. but when chat user send webpage url to agent, he
can open url without any issue.
3. customer also wants to have an file attachment option, which he can use
to send files to agent. is there option to activate attachment capability?
Regards
Naray
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