Re: [cisco-voip] [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources
Thank you all for the information!! TAC told me I needed to add up the stats from all the team screens in Finesse or build a gadget, neither of which seem very practical. Jason From: Anthony Holloway Sent: Tuesday, March 17, 2020 12:35 PM To: JASON BURWELL Cc: Johnson, Tim ; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources No, unfortunately RTR requires Java in all versions to date, including 12.5. The UCCX API (mentioned by Bill Talley - https://youruccx/adminapi/agentstats<https://urldefense.proofpoint.com/v2/url?u=https-3A__youruccx_adminapi_agentstats=DwMFaQ=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk=aj1EwG5231oorFyOSnS5JtvnBtmVNtxuLA_ArI1CMLE=tXGdabz_y26PjvM8oemlWVA7aOpO2uHYHE7u2eX0qhk=>) can be viewed in your browser with no plugins at all. Though the data points are much less than what RTR can provide, it does give you the live logged in resources metric you're looking for. On Tue, Mar 17, 2020 at 11:26 AM JASON BURWELL via cisco-voip mailto:cisco-voip@puck.nether.net>> wrote: Thanks!! do you know if there is a newer version available than what comes from the plugin that does not require Java? Jason From: Johnson, Tim mailto:johns...@cmich.edu>> Sent: Tuesday, March 17, 2020 12:21 PM To: JASON BURWELL mailto:jason.burw...@foundersfcu.com>> Subject: [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources CAUTION: This email originated outside of Founders Federal Credit Union. Do not click links or open attachments unless you recognize the sender and know the content is safe. Real Time Reporting Tool > Overall Cisco Unified Contact Center Express Stats From: cisco-voip mailto:cisco-voip-boun...@puck.nether.net>> On Behalf Of JASON BURWELL via cisco-voip Sent: Tuesday, March 17, 2020 12:16 PM To: 'cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>' mailto:cisco-voip@puck.nether.net>> Subject: [cisco-voip] UCCX 11.6 Real Time Logged in Resources On UCCX 11.6 is there a way to quickly see how many agents are logged in real time? TAC was not helpful with providing a solution. Thanks Jason ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip=DwMFaQ=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk=aj1EwG5231oorFyOSnS5JtvnBtmVNtxuLA_ArI1CMLE=LHb1Cv-XHgiMV3Tzco1thD1k24T0ueCrC_T7QLhGmSs=> ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources
No, unfortunately RTR requires Java in all versions to date, including 12.5. The UCCX API (mentioned by Bill Talley - https://youruccx/adminapi/agentstats) can be viewed in your browser with no plugins at all. Though the data points are much less than what RTR can provide, it does give you the live logged in resources metric you're looking for. On Tue, Mar 17, 2020 at 11:26 AM JASON BURWELL via cisco-voip < cisco-voip@puck.nether.net> wrote: > Thanks!! do you know if there is a newer version available than what comes > from the plugin that does not require Java? > > > > Jason > > > > > > *From:* Johnson, Tim > *Sent:* Tuesday, March 17, 2020 12:21 PM > *To:* JASON BURWELL > *Subject:* [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources > > > > *CAUTION: This email originated outside of Founders Federal Credit Union. > Do not click links or open attachments unless you recognize the sender and > know the content is safe.* > * -- * > > Real Time Reporting Tool > Overall Cisco Unified Contact Center Express > Stats > > > > > > *From:* cisco-voip *On Behalf Of *JASON > BURWELL via cisco-voip > *Sent:* Tuesday, March 17, 2020 12:16 PM > *To:* 'cisco-voip@puck.nether.net' > *Subject:* [cisco-voip] UCCX 11.6 Real Time Logged in Resources > > > > On UCCX 11.6 is there a way to quickly see how many agents are logged in > real time? TAC was not helpful with providing a solution. Thanks > > > > Jason > > > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources
Thanks!! do you know if there is a newer version available than what comes from the plugin that does not require Java? Jason From: Johnson, Tim Sent: Tuesday, March 17, 2020 12:21 PM To: JASON BURWELL Subject: [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources CAUTION: This email originated outside of Founders Federal Credit Union. Do not click links or open attachments unless you recognize the sender and know the content is safe. Real Time Reporting Tool > Overall Cisco Unified Contact Center Express Stats From: cisco-voip mailto:cisco-voip-boun...@puck.nether.net>> On Behalf Of JASON BURWELL via cisco-voip Sent: Tuesday, March 17, 2020 12:16 PM To: 'cisco-voip@puck.nether.net' mailto:cisco-voip@puck.nether.net>> Subject: [cisco-voip] UCCX 11.6 Real Time Logged in Resources On UCCX 11.6 is there a way to quickly see how many agents are logged in real time? TAC was not helpful with providing a solution. Thanks Jason ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
