*Greetings from Softsages LLC !!, *
*I am reaching for an urgent need of Desk Support In PA with my direct
state client.", Please share the matching profiles at suj...@softsages.com
<suj...@softsages.com> or call at | 484 402 7869 X 103 |*
*Role – Desktop Support specialist *
*Duration - 6+ Months.*
*Location - One Penn Center, Harrisburg, PA*
*INPERSON INTERVIEW ONLY*
*Short Description:*
Responsible for Tier 1 desktop support and Tier 1 application support for
software leveraged by the Bureau of Professional and Occupational Affairs
(BPOA) and Bureau of Management Information System (BMIS).
*Complete Description:*
Resource will be responsible to answer any and all questions regarding the
desktop in use in BPOA. This includes all office product support as well
as the BPOA specific systems support.
Documents the problem and all troubleshooting steps taken for each incident
for
tracking purposes and future reference.
Performs hardware and software diagnostics to isolate and correct
functional
problems.
Utilizes remote control software to troubleshoot desktop issues from a
central
location.
Provides technical assistance and support to employees in the use of a wide
variety of IT software and hardware devices.
Determines user training needs, prepares training materials, and conducts
training for users.
Installs and configures IT hardware and software on new workstations and
installs and configures hardware and software upgrades for new or existing
workstations.
Conducts tests on proposed and existing system hardware and software, and
recommends or performs minor repairs and adjustments or refers to the
appropriate service personnel for resolution.
Utilizes various techniques to test, troubleshoot, and identify reported
network
connectivity and resource access problems.
Assists in monitoring the network and problems as they arise, and alerts
higher
level specialists of network problems.
Diagnoses and troubleshoots localized IT hardware, software, and network
connectivity problems.
Installs, tests, and maintains network cabling found in a
network
environment.
Sets up shared resources on the network, such as printers and access to
file
servers within established procedures.
Resets passwords and unlocks user accounts for network users.
Maintains inventory of office IT resources for maintenance contract
purposes,
prepares the necessary orders for repair, and monitors contractor
performance.
Executes test plans for system and system components, analyzes outputs, and
ensures compatibility with requirements before implementation.
Participates in IT continuity of government tests and in risk assessment
analysis
for systems and applications.
Troubleshoots telephone, voice mail, and other telecommunications related
problems.
Assists in installing and configuring videoconferencing systems within
established instructions and provides maintenance and operations support.
Answering level 1 technical question from the general public by phone of
via an email about BPOA specific systems.
Performs related work as required.
*Skill
Required / Desired Amount of Experience*
Support of desktops in MS Windows 7 Windows 8 and
8.1 Required
3 Years
Support of current MS Office Products
Required 3 Years
MS Active Directory knowledge
Required 1 Years
MS SCCM knowledge
Required 1 Years
Customer Service
Skills
Required 2 Years
Incident Management System experience (Example: Service Now, Remedy)
Required 1 Years
A+ Certification
Highly desired
Security + Certification
Highly desired
Net + Certification
Highly desired
Incident Management System experience
Highly desired
Verizon Virtual Contact Center or other call center applications
Highly desired
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