Hi, Hope you are doing good!
Please revert me back if you feel comfortable for below position *Operations Analyst* *Position Type*: Contract *Location*: Alpharetta, GA, United States ESSENTIAL FUNCTIONS - The Operations analyst provides IT operations functions to offices for the organization's standard hardware, software and voice/data network solutions. - Responsible for the Incident Management, Problem Management and Change Management activities - Acts as the point of communication between Management, IT, business and functional units during and post incidents. - Performs triage calls, Root cause Analysis, Change Advisory Board calls and operations functions as appropriate in accordance with standards, policies and procedures. - The individual will coordinate and direct the teams in cross-organizational and cross-functional areas. - Monitors application availability using Opnet tool, security compliance in accordance with standards, policies and procedures. - Responsible for maintenance of systems documentation such as IT operations Process, SOP, run-books and troubleshooting guides - Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Support complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs. - In cooperation with IT and support operations staff and key users, provides support disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units. - The position is supervised by the division Director of Information and Operations and has no direct reports. - Other duties as assigned. KNOWLEDGE/SKILLS - Bachelor's degree and 3 to 5 years related experience or equivalent combination. - Professional certifications (Ex: ITIL) as appropriate. - Knowledge of current trends in the specific field. - Demonstrated experience with software applications, including Opnet, Service Now and SharePoint. May require analytics skills with ability to produce reports. Ability to analyze and interpret data. - Familiarity with support and troubleshooting of business applications that include various technologies. - Must have a strong dedication to customer service. - Training ability/experience a plus. COMPLEXITY/PROBLEM SOLVING - Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable). - Interpret guidelines and analyze factual information to adapt or modify processes in response to changing circumstances. - Duties may require non-routine analysis, research and follow-through. - May act as a resource to others to solve problems. DISCRETION/LATITUDE/DECISION-MAKING - Exercise independent judgment. Work affords significant opportunity to act independently on assigned tasks. - Duties are performed under minimal supervision. COMMUNICATIONS/INTERPERSONAL CONTACTS - Work and communicate with a wide range of people - peers, the public, staff members including program leadership, and others. - Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion. Demonstrate sensitivity in handling confidential information. - Formulate and clearly communicate ideas to others. - Fluency in English *Full legal Name:* *Contact No:* *Email:* *Skype ID:* *Current Location:* *Visa Status:* *SSN (last 5 digits):* *DOB(DD/MM):* *Total IT Experience:* *Education Details* *Total US Experience:* *Total Relevant Experience:* *Availability to Join:* *Best time to reach:* *Education Details:* *Rate:* Thanks and regards *Ubedur Rahman Technical Recruiter* *609-478-0036*(Desk) 12 Roszel Road Suite 204-C | Princeton, NJ 08540 ubedu...@nea-consulting.com [image: NEA] This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at https://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
