HI

Hope you are doing great today

Role: voice engineer

Location:Columbus, Ohio

voice engineer – see below



*Must Haves:*

- 2-5 yrs. Of experience maintaining and troubleshooting CUCMs (Cisco
Unified Call Manager) Clusters and Cisco UNITY

*- *Hands on experience and technical knowledge of environments utilizing
Cisco IP Telephony, Contact Center, IVR and Call Recording

- Cisco Routers and Switches

- Experience in an enterprise environment is required



*Plusses:*

*-* CCNP, CCVP or CCIE Certifications

*- *Experience with Cisco Unified Contact Center Enterprise, Call Recording
& IVR

- Previous banking/financial industry experience

- Good understanding of Toll Free Routing features and communications
protocols such as H323 / SIP/ QoS / QSIG / G.711 / G.729, SRST, private
line services from T1 to DS3



*Day to Day:*

Insight Global is looking for a Voice Network Engineer to work in an
enterprise level environment. This individual is responsible for assisting
with implementation of complex voice infrastructure & call center
applications. This person will be responsible for implementation of
migration strategy for traffic & toll free numbers, load testing  &
technical documentation for the expanded scope to address contact center
needs for First Merit merger. This person will provide engineering
assistance with the migration and expansion of the existing enterprise wide
Cisco IP telephony platform (CUCM) and Cisco Contact Center (UCCE) system. This
person will be maintaining highly available voice network environments by
identifying gaps, researching solutions and bugs, installing upgrades, and
ensuring best practice compliance. This person will assist with developing
and documenting procedures, processes and standards for the Contact Center.







Regards

*Himanshu*

978-558-4666 x 104

*himan...@teknavigators.com* <himan...@teknavigators.com>

*TekNavigators LLC*

*100 Cummings Center, Suite 207 P, Beverly, MA 01915*

*www.*teknavigators.com



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