Problem with emial order confirmation

2007-07-14 Thread Ken Young
I ordered the neo1973 on the first day the openmoko.com site went
live.   Today I received a message, saying that to confirm the order,
I must reply to the email with a message containing (as the first
characters of an otherwise empty line) the string YES_I_DO .   However,
when I sent that reply, the email bounced back with a subject line
"Message not recorded" and a text body saying "Permission Denied".
Is this happening to other customers too?   If not, can anyone hazard a
guess about why I can't send email to openmoko.com, even as a reply
to a message they sent me?   I have found that if I send an email without
the order information in the subject line, the email does not bounce
(but nobody replies either).   But messages with the special subject
string they say to use in corespondences about my order always bounce.
Have I been blacklisted?





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Re: Problem with emial order confirmation

2007-07-14 Thread Visti Andresen
On Fri, 13 Jul 2007 21:34:02 -0400 (EDT)
Ken Young <[EMAIL PROTECTED]> wrote:

> I ordered the neo1973 on the first day the openmoko.com site went
> live.   Today I received a message, saying that to confirm the order,
> I must reply to the email with a message containing (as the first
> characters of an otherwise empty line) the string YES_I_DO .   However,
> when I sent that reply, the email bounced back with a subject line
> "Message not recorded" and a text body saying "Permission Denied".
> Is this happening to other customers too?   If not, can anyone hazard a
> guess about why I can't send email to openmoko.com, even as a reply
> to a message they sent me?   I have found that if I send an email without
> the order information in the subject line, the email does not bounce
> (but nobody replies either).   But messages with the special subject
> string they say to use in corespondences about my order always bounce.
> Have I been blacklisted?
> 
Any chance that you used a different e-mail address when replying to
the e-mail that you stated as you e-mail address when ordering.

I have had some problems with this, admittedly I got a different error,
but then again it was when I tried to reply to the 
'order received' auto mail.

Perhaps the 'YES_I_DO' generates a different error message?

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Re: Problem with emial order confirmation

2007-07-14 Thread Ian Darwin

Ken Young wrote:

I ordered the neo1973 on the first day the openmoko.com site went
live.   Today I received a message, saying that to confirm the order,
I must reply to the email with a message containing (as the first
characters of an otherwise empty line) the string YES_I_DO .   However,
when I sent that reply, the email bounced back with a subject line
"Message not recorded" and a text body saying "Permission Denied".
Is this happening to other customers too? 


Are you sure you're replying from exactly the same email address as you 
used to place the order? It worked for me and for others, but I did mine 
last night



 If not, can anyone hazard a
guess about why I can't send email to openmoko.com, even as a reply
to a message they sent me?   I have found that if I send an email without
the order information in the subject line, the email does not bounce
(but nobody replies either).   But messages with the special subject
string they say to use in corespondences about my order always bounce.
Have I been blacklisted?


Why speculate - maybe something got corrupted on their server or a disk 
filled up.


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