Re: [CGUYS] Networking Issue
Problem solved... the simple way. The customer had updated the wired device driver, but when she saw no improvement, she reinstalled the original device driver. Updating both the wired Broadcom driver and the Wireless driver together solved the problem. Since it is fixed, I was not able not gather the answers to Rocky Lee's questions. (No doubt this was a problem caused by Windows automatic update). - Brian - Original Message - From: "rocky lee" Subject: Re: [CGUYS] Networking Issue Brian, 1) If you disable the ethernet (local) connection ( not the drivers) for the ethernet port are the results that there is no wireless connection or that the wireless connection works 2) When both are plugged in and you issue an ipconfig command from a command line, do both connections show up with valid IP addresses? 3) Does the ethernet local continue to have an IP address if unplugged? Rocky * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Networking Issue
Great questions... I will reconnect remotely and check it out. - Brian - Original Message - From: "rocky lee" Subject: Re: [CGUYS] Networking Issue Brian, 1) If you disable the ethernet (local) connection ( not the drivers) for the ethernet port are the results that there is no wireless connection or that the wireless connection works 2) When both are plugged in and you issue an ipconfig command from a command line, do both connections show up with valid IP addresses? 3) Does the ethernet local continue to have an IP address if unplugged? Rocky * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Networking Issue
Brian, 1) If you disable the ethernet (local) connection ( not the drivers) for the ethernet port are the results that there is no wireless connection or that the wireless connection works 2) When both are plugged in and you issue an ipconfig command from a command line, do both connections show up with valid IP addresses? 3) Does the ethernet local continue to have an IP address if unplugged? Rocky > -- > > Date: Thu, 21 Jan 2010 09:42:02 -0500 > From: Brian Jones > Subject: Networking Issue > > I have a customer with an unusual problem... Her Dell > Latitude D610 (5 = > yrs old) has both an Ethernet port and Wireless G. > Her wireless did not = > work until she discovered by accident that it would start > working when = > she disabled the Broadcom drivers for the Ethernet > port. I have = > upgraded her drivers (remotely... she is in Ohio) and the > problem is = > still there. She has a ton of business related > software and data, so = > the erase/reload is not desirable, especially since I don't > have the = > machine in my shop. > > I suspect either a hardware problem (Windows cannot detect > that the = > Ethernet cable has been unplugged) or registry problem > (Windows insists = > on using the Ethernet port even when unplugged). > First, how does = > Windows decide which network connection to favor, and > second, are there = > switches somewhere in the registry that may have been > damaged? > > - Brian * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Networking Issue
IMHO, there is no way in hell you're going to fix a wireless issue with WinXP by remote control. In fact, even if you had it I wouldn't recommend wasting a lot of time with it and instead would just reinstall WinXP clean in an afternoon and be done with it (hopefully). An even better solution would be to sell her a new Win7 laptop (maybe $500, with vastly improved networking). It sounds like her biggest problem is a lack of a good backup strategy. On Thu, Jan 21, 2010 at 9:42 AM, Brian Jones wrote: > I have a customer with an unusual problem... Her Dell Latitude D610 (5 yrs > old) has both an Ethernet port and Wireless G. Her wireless did not work > until she discovered by accident that it would start working when she > disabled the Broadcom drivers for the Ethernet port. I have upgraded her > drivers (remotely... she is in Ohio) and the problem is still there. She has > a ton of business related software and data, so the erase/reload is not > desirable, especially since I don't have the machine in my shop. > > I suspect either a hardware problem (Windows cannot detect that the Ethernet > cable has been unplugged) or registry problem (Windows insists on using the > Ethernet port even when unplugged). First, how does Windows decide which > network connection to favor, and second, are there switches somewhere in the > registry that may have been damaged? * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
[CGUYS] Networking Issue
I have a customer with an unusual problem... Her Dell Latitude D610 (5 yrs old) has both an Ethernet port and Wireless G. Her wireless did not work until she discovered by accident that it would start working when she disabled the Broadcom drivers for the Ethernet port.I have upgraded her drivers (remotely... she is in Ohio) and the problem is still there. She has a ton of business related software and data, so the erase/reload is not desirable, especially since I don't have the machine in my shop. I suspect either a hardware problem (Windows cannot detect that the Ethernet cable has been unplugged) or registry problem (Windows insists on using the Ethernet port even when unplugged). First, how does Windows decide which network connection to favor, and second, are there switches somewhere in the registry that may have been damaged? - Brian * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
