Re: [Cooker] Saving Mandrake - a Users Perspective
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Saturday 28 December 2002 05:58, Bruno Prior wrote: > Ralph De Witt wrote: > >>How on earth can a support incident only cost $10? That doesn't even pay > >>for an employee to read the incident report. > > > > Because Mandrake employee's do not due tech support, Mandrakes Expert > > problem solvers are all users. [Snip] > > The few times I used Mandrake Expert when I bought boxed sets, I found > > the actual support to be next to worthless (my opinion) > > Exactly. You get what you pay for. > > Support needs to be a significant revenue stream for any Free Software > business. Mandrake's support model is seriously flawed, and consequently > they are struggling with their revenue streams. > > They need to provide some means to escalate support issues from > MandrakeExpert to Mandrakesoft employees, and charge significantly more > for such support. In return, such escalated incidents need to guarantee > decent response times. > > Cheers, > > Bruno Prior Agreeded. The current support system just left a bad taste in my mouth. - -- Yours, Ralph. It said Use Windows XP or better, so I installed SuSE-Linux 8.1 Register Linux User 168814 ICQ #49993234 AIM ralphdewitt jabber.org ralphdewitt GPG Public Key available at http://www.keyserver.net Key fingerprint = 6426 1CFF 0987 9D51 76D6 06BC F22A CFF4 559A 03E7 Kernel version 2.4.19-4GB Current Linux uptime: 1 days 11 hours 28 minutes. -BEGIN PGP SIGNATURE- Version: GnuPG v1.0.7 (GNU/Linux) iD8DBQE+Dhr1mmsm1DCXO8QRAm3mAKCbW1z2wgxc7f/NcNCX4wxKk+KKjwCgpIrK O4a2H0fznhWIz74xHY8ksjI= =gJWr -END PGP SIGNATURE-
Re: [Cooker] Saving Mandrake - a Users Perspective
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Friday 27 December 2002 18:25, Bruno Prior wrote: > How on earth can a support incident only cost $10? That doesn't even pay > for an employee to read the incident report. Because Mandrake employee's do not due tech support, Mandrakes Expert problem solvers are all users. The money is split between the user expert and Mandrake. They have to sign up to answer the questions that come with the boxed sets for nothing. Telephone support was done by a outside contractor. That's how they do it. The few times I used Mandrake Expert when I bought boxed sets, I found the actual support to be next to worthless (my opinion) others may have had better experencies. - -- Yours, Ralph. It said Use Windows XP or better, so I installed SuSE-Linux 8.1 Register Linux User 168814 ICQ #49993234 AIM ralphdewitt jabber.org ralphdewitt GPG Public Key available at http://www.keyserver.net Key fingerprint = 6426 1CFF 0987 9D51 76D6 06BC F22A CFF4 559A 03E7 Kernel version 2.4.19-4GB Current Linux uptime: 1 days 1 hours 28 minutes. -BEGIN PGP SIGNATURE- Version: GnuPG v1.0.7 (GNU/Linux) iD8DBQE+DY/ommsm1DCXO8QRAvPXAJ98QIzJr9pyRVrGwPuMZwBI421xcQCfXZm4 Y7x5w9H3og1lff5zjW3EBig= =TsmN -END PGP SIGNATURE-
[Cooker] Mandrake 9.0 Installation Problem Report
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi: I attempted to install Mandrake 9.0 from the Mandrake 9.0 DVD. The install failed with the error message unable to mount CDROM, then unable to mount CDROM2. This was at the second stage of the install. My kit was a LITEON 16X DVD as primary on secondary ide. I believe the model was 163.-02, the secondary was a LITEON CD-RW model 16101B. My Motherboard is a MSI KT3 ULTRA2. Both drives worked on installs of Mandrake 8.2 and SuSE 8.1 and SuSE 8.0. Nothing I did would get these drives to mount. To install Mandrake 9.0 I was forced to buy a new DVD a Toshiba model SD-M 1612. After the install the DVD and CD-RW work as expected. Hope this helps make the version better at installing. - -- Yours, Ralph. It said Use Windows XP or better, so I installed Mandrake-Linux 9.0 Register Linux User 168814 ICQ #49993234 AIM ralphdewitt jabber.org ralphdewitt GPG Public Key available at http://www.keyserver.net Key fingerprint = 6426 1CFF 0987 9D51 76D6 06BC F22A CFF4 559A 03E7 Kernel version 2.4.19-16mdk Current Linux uptime: 8:52, days users hours minutes. -BEGIN PGP SIGNATURE- Version: GnuPG v1.2.1 (GNU/Linux) iD8DBQE96j2tU4tFWKOpZf8RAsesAJ4nRmrWxqNwEeH/25sGItGbjH524gCeKUxu a4pS/JlhH9HCrZXjxXtKbH0= =v8H2 -END PGP SIGNATURE-
[Cooker] Need help with Mandrake 9 installation on a MSI KT3 ULTRA2 MOBO
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hello: I am trying to install Mandrake 9 on a MSI KT3 Ultra2 (model 6380E) motherboard. The MSI KT3 ULTRA is listed as tested, but I am having no joy with the install. I get as far as pressing enter and then the screen displays the dialouge box that stats it is trying to access the DVD, then the CDROM looking for the install disk. That is as far as it goes. I have tried the noapic, and noauto modes with the same results. I am able to get Mandrake 8.2, and SuSE 8.0 and 8.1 to install, however 8.1 is not stable, it freezes daily. This is a new mobo with a Athalon XP2200+ and 512 MB of PC2700 memory on a single stick., the case has a 300 watt power supply. Can someone help me to figure out what is wrong so that I can install Mandarke 9. I have tried all that my knowledge has. Thanks for your help. - -- Yours, Ralph. It said Use Windows XP or better, so I installed SuSE-Linux 8.1 Register Linux User 168814 ICQ #49993234 AIM ralphdewitt jabber.org ralphdewitt GPG Public Key available at http://www.keyserver.net Key fingerprint = 6426 1CFF 0987 9D51 76D6 06BC F22A CFF4 559A 03E7 Kernel version 2.4.19-4GB Current Linux uptime: 33 days 2 hours minutes. -BEGIN PGP SIGNATURE- Version: GnuPG v1.0.7 (GNU/Linux) iD8DBQE9xAQX8irP9FWaA+cRAgtOAKCrmc8ujEwJ1Grf+qSeGaV+t6ydXgCeI1NL Rj51JdTK6wSG7+ZHPwCkNZw= =zWnK -END PGP SIGNATURE-
Re: [Cooker]problems with cdrom-driver
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 >I tried to install Mandrake 9.0 on my system: > >MSI 845E Max2-BLR mainboard >P4 2.0 Ghz "Northwood" CPU >512 MB DDR2100 RAM (Crucial) >Pioneer DVD-ROM AO6S/106S >LG 24x10x40x (Model name: HL-DT-ST CD-RW GCE-8240B) >WD1200JB-00CRA1 hard-drive >WD400BB-00AUA1 hard-drive > > >Anyways: My problem is this: > >The cd's boot fine, but when it is about to load the installer, it says it >can't find any cdrom-drive, and if i try harddisk install, it can't find >that either why, i boot's fine i don't understand. > >if someone has a clue on this, please directly e-mail me in addition to >replying to this mailing list. Oyvind: Sorry for mangling your name do not know how to get the slash in the O. I do not know what the problem is but I have had the same probem with a MSI KT3 ULTRA2 MOBO Atholon XP 2200+ MAXTOR drives and LITON DVD and CDRW drives. There has been much discussion in the past about the iso disk size and the speed at which they were burned. Some CD-RW will not burn a 700 MB disk, also the speed can effect the install, CD's burned at a high rate may not work. Mine were burned at 8x speed. I am hopeing that this is the problem. I have not had any problem with install SuSE or other Mandrake versions that I have commercial disks for. So I am waiting for my Mandrake DVD to arrive in the mail. And I am hoping that it is a problem with the speed the disc was burned at and nothing more. I also tried underclocking the MOBO but that did not work. If any one has a solution or better understanding, please help out as I would like to get Mandrake installed. - -- Yours, Ralph. It said Use Windows XP or better, so I installed SuSE-Linux 8.1 Register Linux User 168814 ICQ #49993234 AIM ralphdewitt jabber.org ralphdewitt GPG Public Key available at http://www.keyserver.net Key fingerprint = 6426 1CFF 0987 9D51 76D6 06BC F22A CFF4 559A 03E7 Kernel version 2.4.19-4GB Current Linux uptime: 1 days 29 hours minutes. -BEGIN PGP SIGNATURE- Version: GnuPG v1.0.7 (GNU/Linux) iD8DBQE9tILL8irP9FWaA+cRAnPvAJ9zf91UQgQ/AtFkNBPFigmUu2XxQwCeJ5pT zmVTQisV0QzDNfSl+e9H0AE= =H6Bh -END PGP SIGNATURE-
