Re: [Coworking] Abridged summary of coworking@googlegroups.com - 6 updates in 4 topics

[Becky H Smith, Ed.D.]

Jerome,
Thank you!!!  I did them a favor as growing nonprofit originally and they
only had two people.  They chose VIP membership to rent a desk.  Then last
year, they moved into one office I had available.  They have had a good
deal and I agree, we are charging too little.  In moving forward, I wanted
to make sure my offer to them is based on market rates, accurate square
feet, and a formula that is recognized in the industry.  I am reconfiguring
and hope to have this wrapped up by Monday.  Really appreciate your sharing
what you use.  Becky :-)


On Thu, Apr 3, 2014 at 2:15 AM,  wrote:

>   Today's topic summary
>
> Group: http://groups.google.com/group/coworking/topics
>
>- Who's tracking their membership 
> churn?<#14526a8c50c7c90a_group_thread_0>[2 Updates]
>- Abridged summary of coworking@googlegroups.com - 14 updates in 5
>topics <#14526a8c50c7c90a_group_thread_1> [2 Updates]
>- Idea Validation: Site for Coworker & Digital Nomad Networking & Trip
>Planning <#14526a8c50c7c90a_group_thread_2> [1 Update]
>- Airbnb now offer hourly desk space 
> booking!<#14526a8c50c7c90a_group_thread_3>[1 Update]
>
>   Who's tracking their membership 
> churn?
>
>Alex Linsker  Apr 02 01:38AM -0700
>
>I track churn and am fascinated in ways we might reduce it.
>
>For example, raising rates for future members only (as long as people
>stay members, they keep the rate they signed up at) seems to work
>...more 
>
>Back to top <#14526a8c50c7c90a_digest_top>
>
>
>Barbara Sprenger  Apr 02 11:12AM -0700
>
>Alex, using Deskworks, our software for managing cowork spaces, the
>Membership Report automatically gives you join date and current
>status, can
>include active and/or inactive and deleted members. 
> ...more
>
>Back to top <#14526a8c50c7c90a_digest_top>
>
>   Abridged summary of coworking@googlegroups.com - 14 updates in 5 
> topics
>
>"Becky H Smith, Ed.D."  Apr 02 11:39AM -0600
>
>Alex,
>Great article!
>
>I have a question for the "group". I have a nonprofit group called
>Adventure Scientists for Conversation using our one available office.
>We
>charge $250 a month 
> ...more
>
>Back to top <#14526a8c50c7c90a_digest_top>
>
>
>Jerome Chang  Apr 02 10:54AM -0700
>
>My rule of thumb: 3 or 4 x rent.
>If your market rent is $14 + $3 NNN, then $4.26/SF (= 3 x (14+3)/12).
>
>Your 140sf office seems too cheap. Could be $600/mo.
>
>Your 325sf conference room could 
> ...more
>
>Back to top <#14526a8c50c7c90a_digest_top>
>
>   Idea Validation: Site for Coworker & Digital Nomad Networking & Trip
> Planning 
>
>eric van den broek  Apr 02 01:57AM -0700
>
>Well Guys, that's just exactly what we're working on right now :)
>After having created a Coworking Space in Paris called Mutinerie, I
>started
>working with Stefano (who created a space in Roma) on 
> ...more
>
>Back to top <#14526a8c50c7c90a_digest_top>
>
>   Airbnb now offer hourly desk space 
> booking!
>
>eric van den broek  Apr 02 01:49AM -0700
>
>Hi guys. I founded a space in paris called Mutinerie <
>http://mutinerie.org> and
>I'am now building Copass  that enable people to
>access a
>network of hundreds of coworking spaces 
> ...more
>
>Back to top <#14526a8c50c7c90a_digest_top>
>
>  --
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-- 

*Becky H. Smith, Ed.D., Founder*

*Blue Ocean Innovation Center*
1820 W. Lincoln St.
Bozeman, MT 59715

406-551-1262

406-579-2849

bsmith...@gmail.com
i...@blueoceaninnovationcenter.com

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[Coworking] CRM Tool for Coworking

[Ender Baykal]

Hello all!

I know we already have a related topic in this group about CRM, but since 
our case is different, I'd like to open a new one and discuss it here.

What we use at Indiegrove as a community management tool is Nexudus. We are 
very happy so far with Nexudus; it handles all the payments, invoices, data 
management of members, check-ins, bookings. It is also good for our members 
to interact each other since Nexudus has a home page designed to post 
anything that our members want. In addition to Nexudus, we use Mailchimp 
for email marketing. 

In terms of CRM, we would be able to do, manage two things:

1. Manage all prospect customers' data (we currently keep their data as 
spreadsheet, Nexudus, Mailchimp), so it'd be great if we find a CRM Tool 
which is able to integrate these platforms we already have. 

2. Manage communication via email between us (Indiegrove staffs) as well as 
between us and the community. 

Some other factors play an important role while we are making a decision:

- It should be easy to export the data from the CRM tool down the road if 
we decide to not continue to use it.
- Nowadays, everything is online and we prefer Online tools not any 
softwares or etc. 


www.indiegrovejc.com

Thanks, 

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[Coworking] Re: Who's tracking their membership churn?

[Alex Linsker]

I have a google spreadsheet with equations that tracks the start and end date 
etc.

What themes have ya'll noticed with how to get members to stay longer? and what 
gets members to quit in groups? 

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[Coworking] Re: Who's tracking their membership churn?

[Cristina Santamarina]

We do have churns and lifetime reports on Cobot :

A) Members leaving: We show how many members leave each month, and you can 
jump to past months easily to see how they went:



B) Lifetime average is shown for each month - so it is also easy to see how 
this changes over time.




Hope this helps! 



On Tuesday, April 1, 2014 11:27:06 PM UTC+2, Alex Hillman wrote:
>
> As the business aphorism goes, it's a lot easier to keep an existing 
> customer than it is to get a new one. 
>
> I know there are a variety of systems out there that people are using, I'm 
> wondering if anyone is actively keeping track of things like churn and 
> member lifetime value? 
>
> I know that most people are more focused on attracting new members, but I 
> wonder who is tracking member lifetime lengths, and how?
>
> -Alex
>
>
>
>
>
>
>
>
> --
>
> /ah
> indyhall.org
> coworking in philadelphia
>  

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