Re: [Coworking] My morbid curiosity with Coworking Space Closings

2015-02-06 Thread Alex Hillman
 Looking at our own membership levels (we have full time, 3 days/week, 1 
 day/week, 1 day/month), far and away the highest churn rates are in that 1 
 day/week level. 40% of all cancelations we’ve had are from that level. 


1 day a week churns more than 1 day a month. That’s a pretty HUGE clue about 
what the problem is.




-Alex


--


The #1 mistake in community building is doing it by yourself.


Join the list: http://coworkingweekly.com

Listen to the podcast: http://listen.coworkingweekly.com

On Fri, Feb 6, 2015 at 4:29 PM, Andy Soell aso...@gmail.com wrote:

 I think there's a great deal of truth here, and I'm really curious about 
 other space's approaches to different membership levels (we're getting way 
 off topic here, but whatever). I think Jerome is absolutely right that it's 
 much harder to keep a part timer on board, probably due to their lack of 
 commitment and the fact that they just by nature of their membership aren't 
 around very much. At the same time, I also completely believe that a good 
 community is a diverse community, and that includes an even distribution of 
 people across different membership levels.
 Looking at our own membership levels (we have full time, 3 days/week, 1 
 day/week, 1 day/month), far and away the highest churn rates are in that 1 
 day/week level. 40% of all cancelations we've had are from that level. I'm 
 not sure what—if anything—is to be done about it, but I'm curious what 
 people have found useful in keeping people coming back who aren't coming 
 every day. I like offering once-a-week memberships, because I really think 
 everyone needs to get out of the house at least once a week, but it seems 
 like that's the level at which people eventually forget about the coworking 
 space and just drop off the face of the earth.
 On Friday, January 30, 2015 at 11:18:22 AM UTC-5, Jerome wrote:

 I think the below typically applies to smaller coworking spaces.
 Well, let me rephrase:
 the below is required for smaller spaces
 larger spaces does not need to follow the below rule; BUT, should they, 
 yes, I agree that the below would be ideal.

 That said, from my experience of being in the trenches for now, 7 years, I 
 can comfortably say that recruiting full-timers is MUCH easier than 
 part-timers.
 Part-timers have to me, seem only part-ly motivated to join, whether due to
 (1) they don’t want to spend $;
 (2) they’re so attached with their status quo of their home office;
 (3) their interest is so 50/50 fickle, any little thing can wane their 
 interest.
 Also, if you were to spend, say, 1 hour per new part-timer member, between 
 the tour, follow-up(s), onboarding…to yield $100, and your goal is 10 
 members, then you’ll spend 10 hours for those “sales”.
 If you were to spend, say, the same 1 hour per new full-timer to yield 
 $300, then you’d only need to spend a little over 3 hours for those “sales”.
 The spread worsens if you seek $10k, or $20k. The very same many 
 DIY/automated billing and other admin procedures you’ve focused to 
 minimize, is being offset by exponentially more labor time to sell, or 
 “cost of sales”.

 Is that the reason why exec suites probably only ‘rent’ full-time office 
 spaces? Yes. Same efforts that yield way more $ revenue.
 Is there a better mix between the below strategy and exec suites? Yes. And 
 that will depend upon how you operate, your demographics, your size space, 
 etc.


 *JEROME CHANG*

 *WEST: Santa Monica*
 1450 2nd Street (@Broadway) | Santa Monica CA 90401 
 ph: (310) 526-2255 

 *CENTRAL: Mid-Wilshire*
 5405 Wilshire Blvd (2 blocks west of La Brea) | Los Angeles CA 90036 
 ph: (323) 330-9505

 *EAST: Downtown*
 529 S. Broadway, Suite 4000 (@Pershing Square) | Los Angeles CA 90013 
 ph: (213) 550-2235


 http://www.yelp.com/biz/blankspaces-los-angeles 
 https://twitter.com/BLANKSPACES 
 https://www.facebook.com/pages/BLANKSPACES/132257631339 
 https://www.facebook.com/pages/BLANKSPACES/132257631339 
 http://www.linkedin.com/company/blankspaces?trk=top_nav_home 
 http://vimeo.com/blankspaces
  http://vimeo.com/blankspaces
 On Jan 30, 2015, at 6:11 AM, rachel young rac...@camaraderie.ca 
 javascript: wrote:

 I'll add another item to Jonathan\s list:

 4 - Less diversity. 100 members with a flex or part time membership is 3x 
 as many different occupations, passions, life experiences, and hobbies than 
 35 members with a full time membership, so the mix of people that members 
 interact with will be much less with full time people packed in, but you 
 can cap the number of full time members and ensure there are more part time 
 or flex to make that diversity even more apparent and effective.

 We have three membership levels: lite, part time, and full time. I always 
 aim for a mix of approximately 30%, 50%, 20%, respectively, with no cap on 
 daypass users or non-space usage memberships (virtual/non-space usage 
 network membership only).
 r.




 *rachel 

Re: [Coworking] My morbid curiosity with Coworking Space Closings

2015-02-06 Thread Glen Ferguson

 * Looking at our own membership levels (we have full time, 3 days/week, 1
 day/week, 1 day/month), far and away the highest churn rates are in that 1
 day/week level. 40% of all cancelations we’ve had are from that level. *
 1 day a week churns *more* than 1 day a month. That’s a pretty HUGE clue
 about what the problem is.


I'm curious what percentage of your membership is on that 1 day/week plan.
When we opened, we didn't have that level, but people wanted to join at
that level, so we created it. We've consistently had between 40-50% of
members on our 5 days/month level (it's easier to bill as days per month,
and more flexible for the member). I'd expect the percentage of churn to
reflect the percentage of membership, but now you're giving me homework to
do this weekend and further break down my churn stats by membership tier to
see if that holds true.

---
Glen Ferguson
Cowork Frederick
122 E Patrick St
Frederick, MD 21701-5630
+1 (301) 732-5165
www.coworkfrederick.com
@CoworkFrederick http://twitter.com/CoworkFrederick

On Fri, Feb 6, 2015 at 4:58 PM, Alex Hillman dangerouslyawes...@gmail.com
wrote:

 * Looking at our own membership levels (we have full time, 3 days/week, 1
 day/week, 1 day/month), far and away the highest churn rates are in that 1
 day/week level. 40% of all cancelations we’ve had are from that level. *

 1 day a week churns *more* than 1 day a month. That’s a pretty HUGE clue
 about what the problem is.

  -Alex

 --
 *The #1 mistake in community building is doing it by yourself.*
  Join the list: http://coworkingweekly.com
 Listen to the podcast: http://listen.coworkingweekly.com



 On Fri, Feb 6, 2015 at 4:29 PM, Andy Soell aso...@gmail.com wrote:

 I think there's a great deal of truth here, and I'm really curious about
 other space's approaches to different membership levels (we're getting way
 off topic here, but whatever). I think Jerome is absolutely right that it's
 much harder to keep a part timer on board, probably due to their lack of
 commitment and the fact that they just by nature of their membership aren't
 around very much. At the same time, I also completely believe that a good
 community is a diverse community, and that includes an even distribution of
 people across different membership levels.

 Looking at our own membership levels (we have full time, 3 days/week, 1
 day/week, 1 day/month), far and away the highest churn rates are in that 1
 day/week level. 40% of all cancelations we've had are from that level. I'm
 not sure what—if anything—is to be done about it, but I'm curious what
 people have found useful in keeping people coming back who aren't coming
 every day. I like offering once-a-week memberships, because I really think
 everyone needs to get out of the house at least once a week, but it seems
 like that's the level at which people eventually forget about the coworking
 space and just drop off the face of the earth.

 On Friday, January 30, 2015 at 11:18:22 AM UTC-5, Jerome wrote:

 I think the below typically applies to smaller coworking spaces.
 Well, let me rephrase:
  the below is required for smaller spaces
  larger spaces does not need to follow the below rule; BUT, should
 they, yes, I agree that the below would be ideal.

 That said, from my experience of being in the trenches for now, 7 years,
 I can comfortably say that recruiting full-timers is MUCH easier than
 part-timers.
 Part-timers have to me, seem only part-ly motivated to join, whether due
 to
  (1) they don’t want to spend $;
  (2) they’re so attached with their status quo of their home office;
  (3) their interest is so 50/50 fickle, any little thing can wane their
 interest.
 Also, if you were to spend, say, 1 hour per new part-timer member,
 between the tour, follow-up(s), onboarding…to yield $100, and your goal is
 10 members, then you’ll spend 10 hours for those “sales”.
 If you were to spend, say, the same 1 hour per new full-timer to yield
 $300, then you’d only need to spend a little over 3 hours for those “sales”.
 The spread worsens if you seek $10k, or $20k. The very same many
 DIY/automated billing and other admin procedures you’ve focused to
 minimize, is being offset by exponentially more labor time to sell, or
 “cost of sales”.

 Is that the reason why exec suites probably only ‘rent’ full-time office
 spaces? Yes. Same efforts that yield way more $ revenue.
 Is there a better mix between the below strategy and exec suites? Yes.
 And that will depend upon how you operate, your demographics, your size
 space, etc.


 *JEROME CHANG*

 *WEST: Santa Monica*
 1450 2nd Street (@Broadway) | Santa Monica CA 90401
 ph: (310) 526-2255

 *CENTRAL: Mid-Wilshire*
 5405 Wilshire Blvd (2 blocks west of La Brea) | Los Angeles CA 90036
 ph: (323) 330-9505

 *EAST: Downtown*
 529 S. Broadway, Suite 4000 (@Pershing Square) | Los Angeles CA 90013
 ph: (213) 550-2235


 http://www.yelp.com/biz/blankspaces-los-angeles
 https://twitter.com/BLANKSPACES
 

Re: [Coworking] My morbid curiosity with Coworking Space Closings

2015-02-06 Thread Andy Soell
I think there's a great deal of truth here, and I'm really curious about 
other space's approaches to different membership levels (we're getting way 
off topic here, but whatever). I think Jerome is absolutely right that it's 
much harder to keep a part timer on board, probably due to their lack of 
commitment and the fact that they just by nature of their membership aren't 
around very much. At the same time, I also completely believe that a good 
community is a diverse community, and that includes an even distribution of 
people across different membership levels.

Looking at our own membership levels (we have full time, 3 days/week, 1 
day/week, 1 day/month), far and away the highest churn rates are in that 1 
day/week level. 40% of all cancelations we've had are from that level. I'm 
not sure what—if anything—is to be done about it, but I'm curious what 
people have found useful in keeping people coming back who aren't coming 
every day. I like offering once-a-week memberships, because I really think 
everyone needs to get out of the house at least once a week, but it seems 
like that's the level at which people eventually forget about the coworking 
space and just drop off the face of the earth.

On Friday, January 30, 2015 at 11:18:22 AM UTC-5, Jerome wrote:

 I think the below typically applies to smaller coworking spaces.
 Well, let me rephrase:
 the below is required for smaller spaces
 larger spaces does not need to follow the below rule; BUT, should they, 
 yes, I agree that the below would be ideal.

 That said, from my experience of being in the trenches for now, 7 years, I 
 can comfortably say that recruiting full-timers is MUCH easier than 
 part-timers.
 Part-timers have to me, seem only part-ly motivated to join, whether due to
 (1) they don’t want to spend $;
 (2) they’re so attached with their status quo of their home office;
 (3) their interest is so 50/50 fickle, any little thing can wane their 
 interest.
 Also, if you were to spend, say, 1 hour per new part-timer member, between 
 the tour, follow-up(s), onboarding…to yield $100, and your goal is 10 
 members, then you’ll spend 10 hours for those “sales”.
 If you were to spend, say, the same 1 hour per new full-timer to yield 
 $300, then you’d only need to spend a little over 3 hours for those “sales”.
 The spread worsens if you seek $10k, or $20k. The very same many 
 DIY/automated billing and other admin procedures you’ve focused to 
 minimize, is being offset by exponentially more labor time to sell, or 
 “cost of sales”.

 Is that the reason why exec suites probably only ‘rent’ full-time office 
 spaces? Yes. Same efforts that yield way more $ revenue.
 Is there a better mix between the below strategy and exec suites? Yes. And 
 that will depend upon how you operate, your demographics, your size space, 
 etc.


 *JEROME CHANG*

 *WEST: Santa Monica*
 1450 2nd Street (@Broadway) | Santa Monica CA 90401 
 ph: (310) 526-2255 

 *CENTRAL: Mid-Wilshire*
 5405 Wilshire Blvd (2 blocks west of La Brea) | Los Angeles CA 90036 
 ph: (323) 330-9505

 *EAST: Downtown*
 529 S. Broadway, Suite 4000 (@Pershing Square) | Los Angeles CA 90013 
 ph: (213) 550-2235


 http://www.yelp.com/biz/blankspaces-los-angeles 
 https://twitter.com/BLANKSPACES 
 https://www.facebook.com/pages/BLANKSPACES/132257631339 
 https://www.facebook.com/pages/BLANKSPACES/132257631339 
 http://www.linkedin.com/company/blankspaces?trk=top_nav_home 
 http://vimeo.com/blankspaces
  http://vimeo.com/blankspaces
 On Jan 30, 2015, at 6:11 AM, rachel young rac...@camaraderie.ca 
 javascript: wrote:

 I'll add another item to Jonathan\s list:

 4 - Less diversity. 100 members with a flex or part time membership is 3x 
 as many different occupations, passions, life experiences, and hobbies than 
 35 members with a full time membership, so the mix of people that members 
 interact with will be much less with full time people packed in, but you 
 can cap the number of full time members and ensure there are more part time 
 or flex to make that diversity even more apparent and effective.

 We have three membership levels: lite, part time, and full time. I always 
 aim for a mix of approximately 30%, 50%, 20%, respectively, with no cap on 
 daypass users or non-space usage memberships (virtual/non-space usage 
 network membership only).
 r.




 *rachel young*rac...@camaraderie.ca javascript:

 *We're located at 2241 Dundas St W, 3rd floor*
 *(between Bloor and Roncesvalles)*

 *Chat with me *via 10KCoffees 
 http://t.signaledue.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs1qwymMW5wLM1s8rBvDjF51mVDt7mBxf5z9bGz03?t=http%3A%2F%2Fwww.tenthousandcoffees.com%2Fprofile%2Frachel-youngsi=5437397447737344pi=86732968-f3b7-4c9d-93d9-049ee0b7d3d5

 *Find us online:*
 Website/blog 
 

Re: [Coworking] My morbid curiosity with Coworking Space Closings

2015-02-06 Thread Alex Hillman
About 2-3 years ago, we started noticing an entirely new cancellation reason 
showing up when people left Indy Hall. 




For 5+ years, the majority of the people who left did so because they were 
moving away, or because they took a job. Of course people left because it 
wasn’t the right fit for them, too, but the vast majority of the people who 
found us stayed. 




Then, people started saying something we hadn’t heard before: “I’m not using it 
enough”.





Which sounds pretty similar to what I’m hearing from you guys. 




So….what changed so suddenly from the first 5 years to the most recent few?




I had to talk to a lot of members, with a lot of focus on relatively new 
members as well as the folks who joined and left, but two VERY consistent 
patterns showed up:




1 - Prior to this new cancellation reason showing up, most people who joined 
found out about Indy Hall first – usually through our existing community 
members who told them “you’ve gotta join, this has helped me in so many 
ways... – and then once they got here they discovered that it was this thing 
called coworking. 




After the shift, we had more people first seeking this thing called 
“coworking, then finding us as an option, and choosing us. They’d heard about 
coworking in the newspapers, etc, and heard it was a cheap and flexible way to 
rent a desk. 




Those two categories of people had very different expectations of what the 
value of Indy Hall was.




The problem is that while it might be easier to recruit this kind of person as 
a full time member:




a) more full time members means that the culture starts to feel a LOT like a 
regular old office, which people who join are actively avoiding. (see this 
comment for just one example: 
http://www.reddit.com/r/CoWorking/comments/2udb90/why_did_you_leave_reasons_you_stopped_going_to_a/co7rv3k)

 

b) from a purely financial perspective, a full time desk can only generate so 
much membership revenue. On average, a flex desk represents at LEAST 4x the 
revenue potential as a single full time desk ...in some coworking spaces I’ve 
worked with, that ratio is even higher.




c) This kind of full time member (the one who comes in specifically to rent 
their own desk among other desks) tend to be more territorial than flex 
members. They contribute far less, and are inconvenienced by the smallest 
things. They’re just generally bad citizens. 




Once I realized that, we were able to tailor our tours and communication to the 
desk rental folks to help them see that yeah, there’s a place to work but the 
desk is barely scratching the surface of what they can get from their 
membership. 




We didn’t “correct” them, so much as showed them how to be better citizens, 
reminding them that yeah…this place was big but the way it ran most smoothly is 
when they were an active part of the community. 




Which actually led me to realize something a bit more subtle: 




2 - Indy Hall had gotten BIG. When we were just a couple thousand square feet, 
it was easy to tell people that our community was the primary “feature”, not 
the workspace. But 5 years later, with multiple floors and a physically massive 
presence, I think that people had a harder time believing us when we said the 
same thing. And I don’t blame them!




So we made some focused changes:





We focused on new member education, especially during our tours and new member 
onboarding, to really helping people make smarter decisions about choosing a 
membership with us. (note: we’re still working on this today. we never stop 
working on this)





We put more effort into developing our Tummling practice. 





We rebalanced our full time membership, which had grown to nearly 40% of our 
total membership, back to ~20%.





We got even more intentional with our events, making sure that they weren’t 
simply “activities” but things that helped members build relationships. 





We did a lot of work with our online community, turning it into an equally 
vibrant gathering place as our workspace so that the members who weren’t 
physically in the room could still get value. 




Cuz here’s the mistake you make by letting yourself turn into a lazy landlord: 
you bind your business to your square footage and the number of desks you can 
fit. The only way to get past that ceiling is to add more space. And worse, you 
continue to reinforce the idea that the only way for people to get value from 
their coworking membership is to use a desk. 




If the only time your members derive value is when they park a computer at a 
desk in your space, I have bad news for you: you’re just renting desks. 





For the results of our work, some cold hard figures:




- Our overall revenue grew in 2014 over 2013 by 49%.

- Over 25% of our revenue comes from our Basic and Community memberships.

- Those memberships are growing the fastest. Community membership, which 
includes ZERO coworking days, grew by nearly 20% in January alone. 









Re: [Coworking] My morbid curiosity with Coworking Space Closings

2015-02-06 Thread Alex Hillman
Oh, by the way, the next episode of my podcast 
(http://dangerouslyawesome.com/on/coworking-weekly-podcast/

) is going to have some really awesome SCIENCE to back all of this up. 




I had an amazing talk with the authors of this article: 
http://time.com/money/3586004/coworking-why-it-works/ 


They’re the first independent academic researchers to do a qualitative study 
specifically on what goes into the creating a sense of community, and why 
renting desks is a mirage. 





--


The #1 mistake in community building is doing it by yourself.


Join the list: http://coworkingweekly.com

Listen to the podcast: http://listen.coworkingweekly.com

On Fri, Feb 6, 2015 at 7:50 PM, Alex Hillman dangerouslyawes...@gmail.com
wrote:

 About 2-3 years ago, we started noticing an entirely new cancellation reason 
 showing up when people left Indy Hall. 
 For 5+ years, the majority of the people who left did so because they were 
 moving away, or because they took a job. Of course people left because it 
 wasn’t the right fit for them, too, but the vast majority of the people who 
 found us stayed. 
 Then, people started saying something we hadn’t heard before: “I’m not using 
 it enough”.
 Which sounds pretty similar to what I’m hearing from you guys. 
 So….what changed so suddenly from the first 5 years to the most recent few?
 I had to talk to a lot of members, with a lot of focus on relatively new 
 members as well as the folks who joined and left, but two VERY consistent 
 patterns showed up:
 1 - Prior to this new cancellation reason showing up, most people who joined 
 found out about Indy Hall first – usually through our existing community 
 members who told them “you’ve gotta join, this has helped me in so many 
 ways... – and then once they got here they discovered that it was this thing 
 called coworking. 
 After the shift, we had more people first seeking this thing called 
 “coworking, then finding us as an option, and choosing us. They’d heard 
 about coworking in the newspapers, etc, and heard it was a cheap and flexible 
 way to rent a desk. 
 Those two categories of people had very different expectations of what the 
 value of Indy Hall was.
 The problem is that while it might be easier to recruit this kind of person 
 as a full time member:
 a) more full time members means that the culture starts to feel a LOT like a 
 regular old office, which people who join are actively avoiding. (see this 
 comment for just one example: 
 http://www.reddit.com/r/CoWorking/comments/2udb90/why_did_you_leave_reasons_you_stopped_going_to_a/co7rv3k)
  
 b) from a purely financial perspective, a full time desk can only generate so 
 much membership revenue. On average, a flex desk represents at LEAST 4x the 
 revenue potential as a single full time desk ...in some coworking spaces I’ve 
 worked with, that ratio is even higher.
 c) This kind of full time member (the one who comes in specifically to rent 
 their own desk among other desks) tend to be more territorial than flex 
 members. They contribute far less, and are inconvenienced by the smallest 
 things. They’re just generally bad citizens. 
 Once I realized that, we were able to tailor our tours and communication to 
 the desk rental folks to help them see that yeah, there’s a place to work but 
 the desk is barely scratching the surface of what they can get from their 
 membership. 
 We didn’t “correct” them, so much as showed them how to be better citizens, 
 reminding them that yeah…this place was big but the way it ran most smoothly 
 is when they were an active part of the community. 
 Which actually led me to realize something a bit more subtle: 
 2 - Indy Hall had gotten BIG. When we were just a couple thousand square 
 feet, it was easy to tell people that our community was the primary 
 “feature”, not the workspace. But 5 years later, with multiple floors and a 
 physically massive presence, I think that people had a harder time believing 
 us when we said the same thing. And I don’t blame them!
 So we made some focused changes:
 We focused on new member education, especially during our tours and new 
 member onboarding, to really helping people make smarter decisions about 
 choosing a membership with us. (note: we’re still working on this today. we 
 never stop working on this)
 We put more effort into developing our Tummling practice. 
 We rebalanced our full time membership, which had grown to nearly 40% of our 
 total membership, back to ~20%.
 We got even more intentional with our events, making sure that they weren’t 
 simply “activities” but things that helped members build relationships. 
 We did a lot of work with our online community, turning it into an equally 
 vibrant gathering place as our workspace so that the members who weren’t 
 physically in the room could still get value. 
 Cuz here’s the mistake you make by letting yourself turn into a lazy 
 landlord: you bind your business to your square footage and the number 

Re: [Coworking] My morbid curiosity with Coworking Space Closings

2015-02-06 Thread Andy Soell
Our membership breakdown is pretty symmetrical:

Full Time: 30%
3 day/week: 20%
1 day/week: 20%
1 day/month: 30%

The skew comes in when you look at cancellations. Of our history of 
cancellations, they’ve come from:

Full Time: 15%
3 day/week: 5%
1 day/week: 40%
1 day/month: 40%

It’s worth noting that our overall churn rate is actually decent: 5% 
month-over-month average last year. But the pattern is still there: Weekly 
members stop coming around and either a) cancel or b) downgrade to monthly 
memberships, stick around for a while, then cancel. I’m curious if anybody else 
has seen this and what they’ve done to curtail it.



-Original Message-
From: Glen Ferguson g...@coworkfrederick.com
Reply: coworking@googlegroups.com coworking@googlegroups.com
Date: February 6, 2015 at 6:23:09 PM
To: coworking@googlegroups.com coworking@googlegroups.com
Subject:  Re: [Coworking] My morbid curiosity with Coworking Space Closings

 
  * Looking at our own membership levels (we have full time, 3 days/week, 1
  day/week, 1 day/month), far and away the highest churn rates are in that 1
  day/week level. 40% of all cancelations we’ve had are from that level. *
  1 day a week churns *more* than 1 day a month. That’s a pretty HUGE clue
  about what the problem is.
  
  
 I'm curious what percentage of your membership is on that 1 day/week plan.
 When we opened, we didn't have that level, but people wanted to join at
 that level, so we created it. We've consistently had between 40-50% of
 members on our 5 days/month level (it's easier to bill as days per month,
 and more flexible for the member). I'd expect the percentage of churn to
 reflect the percentage of membership, but now you're giving me homework to
 do this weekend and further break down my churn stats by membership tier to
 see if that holds true.
  
 ---
 Glen Ferguson
 Cowork Frederick
 122 E Patrick St
 Frederick, MD 21701-5630
 +1 (301) 732-5165
 www.coworkfrederick.com
 @CoworkFrederick  
  
 On Fri, Feb 6, 2015 at 4:58 PM, Alex Hillman  
 wrote:
  
  * Looking at our own membership levels (we have full time, 3 days/week, 1
  day/week, 1 day/month), far and away the highest churn rates are in that 1
  day/week level. 40% of all cancelations we’ve had are from that level. *
 
  1 day a week churns *more* than 1 day a month. That’s a pretty HUGE clue
  about what the problem is.
 
  -Alex
 
  --
  *The #1 mistake in community building is doing it by yourself.*
  Join the list: http://coworkingweekly.com
  Listen to the podcast: http://listen.coworkingweekly.com
 
 
 
  On Fri, Feb 6, 2015 at 4:29 PM, Andy Soell wrote:
 
  I think there's a great deal of truth here, and I'm really curious about
  other space's approaches to different membership levels (we're getting way
  off topic here, but whatever). I think Jerome is absolutely right that it's
  much harder to keep a part timer on board, probably due to their lack of
  commitment and the fact that they just by nature of their membership aren't
  around very much. At the same time, I also completely believe that a good
  community is a diverse community, and that includes an even distribution of
  people across different membership levels.
 
  Looking at our own membership levels (we have full time, 3 days/week, 1
  day/week, 1 day/month), far and away the highest churn rates are in that 1
  day/week level. 40% of all cancelations we've had are from that level. I'm
  not sure what—if anything—is to be done about it, but I'm curious what
  people have found useful in keeping people coming back who aren't coming
  every day. I like offering once-a-week memberships, because I really think
  everyone needs to get out of the house at least once a week, but it seems
  like that's the level at which people eventually forget about the coworking
  space and just drop off the face of the earth.
 
  On Friday, January 30, 2015 at 11:18:22 AM UTC-5, Jerome wrote:
 
  I think the below typically applies to smaller coworking spaces.
  Well, let me rephrase:
  the below is required for smaller spaces
  larger spaces does not need to follow the below rule; BUT, should
  they, yes, I agree that the below would be ideal.
 
  That said, from my experience of being in the trenches for now, 7 years,
  I can comfortably say that recruiting full-timers is MUCH easier than
  part-timers.
  Part-timers have to me, seem only part-ly motivated to join, whether due
  to
  (1) they don’t want to spend $;
  (2) they’re so attached with their status quo of their home office;
  (3) their interest is so 50/50 fickle, any little thing can wane their
  interest.
  Also, if you were to spend, say, 1 hour per new part-timer member,
  between the tour, follow-up(s), onboarding…to yield $100, and your goal is
  10 members, then you’ll spend 10 hours for those “sales”.
  If you were to spend, say, the same 1 hour per new full-timer to yield
  $300, then you’d only need to spend a little over 3 hours for those 
  “sales”.
 

Re: [Coworking] My morbid curiosity with Coworking Space Closings

2015-02-06 Thread Marius Amado-Alves
 *We rebalanced our full time membership*, which had grown to nearly 40%
of our total membership, back to ~20%.

Has this happened naturally, or you imposed some kind of quota?

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[Coworking] Re: Infuriating article on the high premiums charged by coworking spaces in Bloomberg

2015-02-06 Thread oren.salo...@gmail.com
Nick Clark of Common Desk in Dallas wrote a pretty good response exposing 
the poor math in this 
article: 
http://thecommondesk.com/blog/coworking-spaces-the-inexpensive-solution-for-a-cool-office


On Wednesday, February 4, 2015 at 3:31:48 AM UTC-6, Will Bennis, Locus 
Workspace wrote:

 I have never been so pissed by an article on coworking: 
 http://www.bloomberg.com/news/articles/2015-02-02/co-working-spaces-an-expensive-cure-for-loneliness

 Can't believe Bloomberg would publish this kind of financial analysis 
 (treating the only cost of business as the lease cost). My ongoing struggle 
 with running a coworking space has been with the fact that margins on 
 memberships for the most part need to be lower than they should be to 
 compete with spaces funded by grants, accelerators treating the space as a 
 business cost for the hopeful investment payoff, big businesses using 
 coworking spaces as mascots/advertising/sources of inspiration, or other 
 spaces that are just operating at a loss because they underestimated the 
 expenses involved in operating a space. 

 Anyway, just putting this out there to promote some good old group 
 resentment at the media. :)

 Anyone disagree and think Bloomberg got it right?

 Will



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