Hi all, I just uploaded the basic list of questions that Office Nomads recently asked our members to the Coworking Google Group's "files" section. Check it out. I have recently spoken with several other coworking space owners, all of which who have been dabbling with the idea of member surveys and I'd like to highly recommend it! Not only have we enabled our members to give us solid feedback (beyond what they casually give us at events, happy hours, etc.), but we kicked off an entire new level of engagement with our members to ensure that we were serving their needs properly and that they were getting what they wanted out of membership.
After running this survey, we were inspired by our members to: * Create another survey that we will send out to folks who have tried out Office Nomads but have *not* become members to see what we can learn from these folks about how we're doing. * Host regular gatherings of particularly interested members to brainstorm how we can make our business better and to ensure that we are addressing the needs of our members as best as possible. (which we decided to host, and then they asked us to host again in 6 months to check in on our progress - how awesome is that??) * Follow up on a variety of suggestions given to us by members via the survey. All in all, a huge win for us. Yes, it means more work for us. Yes, it exposes us to feedback both positive and "constructive." But in the end this step has definitely enabled us to strengthen our business, spark us to reinvigorate a few aspects of our business that have slowed a little bit, and get our new members into the conversation a bit. All are welcome to use and adapt the survey for their own uses! I utilized the Google Form program (wow, a HUGE step up after the disaster which is Survey Monkey), and allowed all of our members access to the survey results so they could see what we could see. Transparency. It's not just for Obama anymore. :) Enjoy, and feel free to contact me with questions! As soon as I complete our "non-member survey" I'll be sure to post it to the group's files and let y'all know. Word, coworkers. Susan __ Office Nomads www.officenomads.com 206-323-6500 -- You received this message because you are subscribed to the Google Groups "Coworking" group. To post to this group, send email to cowork...@googlegroups.com. To unsubscribe from this group, send email to coworking+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/coworking?hl=en.