Re: [Coworking] Re: Becoming a Community Manager

[Joshua Webb]

Alex You Are The Man! Thank you!

*J**oshua Webb*

*Chief Growth Antagonist*jos...@growthli.com   *844-455-GROW <18444554769> *
*(**4769)*   *Growthli.com* 


On Fri, Jun 22, 2018 at 4:25 PM, Alex Hillman 
wrote:

> This past month I was asked to do a new talk about our recently revamped
> hiring process, which included lots of details about who we looked for,
> what they're expected to do, and how we structure the position.
>
> The talk is recorded, and all of the written resources are downloadable
> too!
>
> https://dangerouslyawesome.com/2018/06/how-to-hire-the-
> best-people-to-run-your-coworking-space/
>
> -Alex
>
> --
> *The #1 mistake in community building is doing it by yourself.*
> Better Coworkers: http://indyhall.org
> Weekly Coworking Tips: http://coworkingweekly.com
> My Audiobook: https://theindyhallway.com/ten
>
>
> On Fri, Jun 22, 2018 at 5:23 PM Joshua Webb  wrote:
>
>> We are going through this process right now of adding a community manage
>> as I go off to open a new location.
>> Does anyone have a job/task description for Community/Location managers?
>>
>> *J**oshua Webb*
>>
>> *Chief Growth Antagonist*jos...@growthli.com   *844-455-GROW
>> <18444554769> **(**4769)*   *Growthli.com* 
>>
>>
>> On Fri, Jun 22, 2018 at 4:18 PM, Steve Suard 
>> wrote:
>>
>>> Hi Elena,
>>>
>>> As a community manager, it's a great job. the degree is not required
>>> but the most important is your kindness, being friendly, open to each other
>>> in a way to help members. Know how to listen and engage in conversation
>>> without a priori in a neutral but honest way.
>>> On a daily basis, you are there mainly to meet newcomers and start
>>> professional relationships that will complement each other.
>>> To ensure all services (coffee, welcome, presentations, cleanliness,
>>> inventory of places, reservations of meeting rooms ...)
>>> For my part I organize once a week on Fridays a meal Pizza, beer ...
>>> with those who want to contribute for this event that allows to know better
>>> or share ideas.
>>>
>>> On Tuesday, June 5, 2018 at 3:06:48 AM UTC-10, Elena Pinzón Becht wrote:

 Hello everyone!

 I recently got a job offer to become a community manager in a coworking
 space in Panama City. Even though this excites me very much, I'm also very
 nervous about it. This coworking space is for around 250 people and I'm
 going to be the only community manager there. I'm a fresh bachelor
 graduate, so I don't really have much experience, I only know that customer
 service is something I enjoy.

 I wanted to ask you for some advice to become the best community
 manager and some of your daily tasks (if you can describe how your day goes
 by in detail, from new members to old members and offering solutions and
 more, I'd be very thankful!), for me to understand what is going to expect
 me in a few months! I really want to be prepared for this job.

 Thank you everyone who participates in advanced.

 Love,

 Elena

>>> --
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>>> Groups "Coworking" group.
>>> To unsubscribe from this group and stop receiving emails from it, send
>>> an email to coworking+unsubscr...@googlegroups.com.
>>> For more options, visit https://groups.google.com/d/optout.
>>>
>>
>> --
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>>
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Re: [Coworking] Re: Becoming a Community Manager

[Alex Hillman]

This past month I was asked to do a new talk about our recently revamped
hiring process, which included lots of details about who we looked for,
what they're expected to do, and how we structure the position.

The talk is recorded, and all of the written resources are downloadable too!

https://dangerouslyawesome.com/2018/06/how-to-hire-the-best-people-to-run-your-coworking-space/

-Alex

--
*The #1 mistake in community building is doing it by yourself.*
Better Coworkers: http://indyhall.org
Weekly Coworking Tips: http://coworkingweekly.com
My Audiobook: https://theindyhallway.com/ten


On Fri, Jun 22, 2018 at 5:23 PM Joshua Webb  wrote:

> We are going through this process right now of adding a community manage
> as I go off to open a new location.
> Does anyone have a job/task description for Community/Location managers?
>
> *J**oshua Webb*
>
> *Chief Growth Antagonist*jos...@growthli.com   *844-455-GROW
> <18444554769> **(**4769)*   *Growthli.com* 
>
>
> On Fri, Jun 22, 2018 at 4:18 PM, Steve Suard 
> wrote:
>
>> Hi Elena,
>>
>> As a community manager, it's a great job. the degree is not required but
>> the most important is your kindness, being friendly, open to each other in
>> a way to help members. Know how to listen and engage in conversation
>> without a priori in a neutral but honest way.
>> On a daily basis, you are there mainly to meet newcomers and start
>> professional relationships that will complement each other.
>> To ensure all services (coffee, welcome, presentations, cleanliness,
>> inventory of places, reservations of meeting rooms ...)
>> For my part I organize once a week on Fridays a meal Pizza, beer ... with
>> those who want to contribute for this event that allows to know better or
>> share ideas.
>>
>> On Tuesday, June 5, 2018 at 3:06:48 AM UTC-10, Elena Pinzón Becht wrote:
>>>
>>> Hello everyone!
>>>
>>> I recently got a job offer to become a community manager in a coworking
>>> space in Panama City. Even though this excites me very much, I'm also very
>>> nervous about it. This coworking space is for around 250 people and I'm
>>> going to be the only community manager there. I'm a fresh bachelor
>>> graduate, so I don't really have much experience, I only know that customer
>>> service is something I enjoy.
>>>
>>> I wanted to ask you for some advice to become the best community manager
>>> and some of your daily tasks (if you can describe how your day goes by in
>>> detail, from new members to old members and offering solutions and more,
>>> I'd be very thankful!), for me to understand what is going to expect me in
>>> a few months! I really want to be prepared for this job.
>>>
>>> Thank you everyone who participates in advanced.
>>>
>>> Love,
>>>
>>> Elena
>>>
>> --
>> You received this message because you are subscribed to the Google Groups
>> "Coworking" group.
>> To unsubscribe from this group and stop receiving emails from it, send an
>> email to coworking+unsubscr...@googlegroups.com.
>> For more options, visit https://groups.google.com/d/optout.
>>
>
> --
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> "Coworking" group.
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>

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Re: [Coworking] Re: Becoming a Community Manager

[Joshua Webb]

We are going through this process right now of adding a community manage as
I go off to open a new location.
Does anyone have a job/task description for Community/Location managers?

*J**oshua Webb*

*Chief Growth Antagonist*jos...@growthli.com   *844-455-GROW <18444554769> *
*(**4769)*   *Growthli.com* 


On Fri, Jun 22, 2018 at 4:18 PM, Steve Suard  wrote:

> Hi Elena,
>
> As a community manager, it's a great job. the degree is not required but
> the most important is your kindness, being friendly, open to each other in
> a way to help members. Know how to listen and engage in conversation
> without a priori in a neutral but honest way.
> On a daily basis, you are there mainly to meet newcomers and start
> professional relationships that will complement each other.
> To ensure all services (coffee, welcome, presentations, cleanliness,
> inventory of places, reservations of meeting rooms ...)
> For my part I organize once a week on Fridays a meal Pizza, beer ... with
> those who want to contribute for this event that allows to know better or
> share ideas.
>
> On Tuesday, June 5, 2018 at 3:06:48 AM UTC-10, Elena Pinzón Becht wrote:
>>
>> Hello everyone!
>>
>> I recently got a job offer to become a community manager in a coworking
>> space in Panama City. Even though this excites me very much, I'm also very
>> nervous about it. This coworking space is for around 250 people and I'm
>> going to be the only community manager there. I'm a fresh bachelor
>> graduate, so I don't really have much experience, I only know that customer
>> service is something I enjoy.
>>
>> I wanted to ask you for some advice to become the best community manager
>> and some of your daily tasks (if you can describe how your day goes by in
>> detail, from new members to old members and offering solutions and more,
>> I'd be very thankful!), for me to understand what is going to expect me in
>> a few months! I really want to be prepared for this job.
>>
>> Thank you everyone who participates in advanced.
>>
>> Love,
>>
>> Elena
>>
> --
> You received this message because you are subscribed to the Google Groups
> "Coworking" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to coworking+unsubscr...@googlegroups.com.
> For more options, visit https://groups.google.com/d/optout.
>

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[Coworking] Re: Becoming a Community Manager

[Steve Suard]

Hi Elena,

As a community manager, it's a great job. the degree is not required but 
the most important is your kindness, being friendly, open to each other in 
a way to help members. Know how to listen and engage in conversation 
without a priori in a neutral but honest way.
On a daily basis, you are there mainly to meet newcomers and start 
professional relationships that will complement each other.
To ensure all services (coffee, welcome, presentations, cleanliness, 
inventory of places, reservations of meeting rooms ...)
For my part I organize once a week on Fridays a meal Pizza, beer ... with 
those who want to contribute for this event that allows to know better or 
share ideas.

On Tuesday, June 5, 2018 at 3:06:48 AM UTC-10, Elena Pinzón Becht wrote:
>
> Hello everyone! 
>
> I recently got a job offer to become a community manager in a coworking 
> space in Panama City. Even though this excites me very much, I'm also very 
> nervous about it. This coworking space is for around 250 people and I'm 
> going to be the only community manager there. I'm a fresh bachelor 
> graduate, so I don't really have much experience, I only know that customer 
> service is something I enjoy. 
>
> I wanted to ask you for some advice to become the best community manager 
> and some of your daily tasks (if you can describe how your day goes by in 
> detail, from new members to old members and offering solutions and more, 
> I'd be very thankful!), for me to understand what is going to expect me in 
> a few months! I really want to be prepared for this job. 
>
> Thank you everyone who participates in advanced. 
>
> Love, 
>
> Elena 
>

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Re: [Coworking] Re: Becoming a Community Manager

[Alex Hillman]

Welcome to the list, Elena!

I especially noticed these two parts of your original post:


> This coworking space is for around 250 people and I'm going to be the only
> community manager there



> I only know that customer service is something I enjoy.


My biggest recommendation is to practice *helping people help themselves*.
Customer service is indelibly a part of the role, but it's different than
in a typical retail or hospitality setting where your objective is to do
everything *for* the customer. In a coworking community, your role shifts
to doing things *with* the members and even more importantly doing it in a
way that helps them become self reliant and part of the community's
caretaking ecosystem.

This is a mentally and emotionally intensive job. You have to be "on" and
actually listening to people...not listening to react and respond, but
listening so that they feel heard and understood.

It's hard work to listen intently without reacting. It's probably the
hardest part of the job. Especially since you're solo and have a propensity
towards customer service, you'll have to practice at this!

Some recommended resources to help you get started:

- Read this (one of my most widely shared articles for people just starting
in a role like yours:
https://dangerouslyawesome.com/2014/04/community-management-tummling-a-tale-of-two-mindsets/
- Watch this, especially the questions at the end:
https://dangerouslyawesome.com/2018/03/cu-asia-2018-scaling-community-burnout-and-leading-from-within/
- Read this:
https://dangerouslyawesome.com/2016/02/how-to-explain-what-coworking-is/
- Listen to this: https://listen.coworkingweekly.com/c6dd999c and this:
https://listen.coworkingweekly.com/0fc9fd1e

You're in an amazing role that isn't easy, but has the potential to help
you grow more than any other job in the planet. Use it wisely! :)

-Alex

On Wed, Jun 13, 2018 at 9:26 AM Karna Ido  wrote:

> Hi Elena,
> cong,
> first listen the clients and what clients want and reply of it. So simple
>
> Karna S Thapa
>
> On Sat, Jun 9, 2018 at 3:35 AM, Alex Linsker 
> wrote:
>
>> Hi Elena, My favorite book for leading a community and a culture has
>> the subtitle: "Leveraging Natural Groups to Build a Thriving
>> Organization"
>> https://www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321
>> Alex
>> --
>> Alex Linsker • Business Owner
>> Collective Agency • Coworking Spaces with Cozy Community
>> (503) 915-4769 office • (503) 369-9174 mobile
>> 3050 SE Division, Suite 245 • Portland Oregon 97202
>> 511 SW 10th Ave, Suite 1108 • Portland Oregon 97205
>>
>>
>> On Fri, Jun 8, 2018 at 2:19 AM, Elena Pinzón Becht
>>  wrote:
>> > Thank you very much Angel!
>> >
>> > Have a great weekend!
>> >
>> >
>> > El 7 jun 2018, a las 17:44, Angel Kwiatkowski 
>> > escribió:
>> >
>> > Hi Elena,
>> >
>> > As far as the day to day tasks, you'll spend much of your time simply
>> > talking to members, giving tours, onboarding new members and assisting
>> with
>> > their day to day needs like how to book a conference room. You'll also
>> do a
>> > fair share of tidying up throughout the day. You'll find your own
>> rhythm in
>> > time with that stuff.
>> >
>> > To prepare yourself, these are my essential books to read to prepare:
>> >
>> > Braving the Wilderness by Brene Brown
>> > The Art of Gathering by Priya Parker
>> > One of my early books that explains coworking to your prospective
>> members
>> >
>> https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office
>> > and this free Starter Kit for managers
>> >
>> https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators
>> > and a free event guide bundle
>> > https://www.diycoworking.com/shop/event-guide-bundle.
>> >
>> > Angel
>> >
>> > On Tuesday, June 5, 2018 at 7:06:48 AM UTC-6, Elena Pinzón Becht wrote:
>> >>
>> >> Hello everyone!
>> >>
>> >> I recently got a job offer to become a community manager in a coworking
>> >> space in Panama City. Even though this excites me very much, I'm also
>> very
>> >> nervous about it. This coworking space is for around 250 people and I'm
>> >> going to be the only community manager there. I'm a fresh bachelor
>> graduate,
>> >> so I don't really have much experience, I only know that customer
>> service is
>> >> something I enjoy.
>> >>
>> >> I wanted to ask you for some advice to become the best community
>> manager
>> >> and some of your daily tasks (if you can describe how your day goes by
>> in
>> >> detail, from new members to old members and offering solutions and
>> more, I'd
>> >> be very thankful!), for me to understand what is going to expect me in
>> a few
>> >> months! I really want to be prepared for this job.
>> >>
>> >> Thank you everyone who participates in advanced.
>> >>
>> >> Love,
>> >>
>> >> Elena
>> >
>> >
>> > --
>> > You received this message because you are subscribed to the Google
>> Groups
>> > "Coworking" group.
>> > To unsubscribe from this 

Re: [Coworking] Re: Becoming a Community Manager

[Karna Ido]

Hi Elena,
cong,
first listen the clients and what clients want and reply of it. So simple

Karna S Thapa

On Sat, Jun 9, 2018 at 3:35 AM, Alex Linsker  wrote:

> Hi Elena, My favorite book for leading a community and a culture has
> the subtitle: "Leveraging Natural Groups to Build a Thriving
> Organization" https://www.amazon.com/Tribal-Leadership-Leveraging-
> Thriving-Organization/dp/0061251321
> Alex
> --
> Alex Linsker • Business Owner
> Collective Agency • Coworking Spaces with Cozy Community
> (503) 915-4769 office • (503) 369-9174 mobile
> 3050 SE Division, Suite 245 • Portland Oregon 97202
> 511 SW 10th Ave, Suite 1108 • Portland Oregon 97205
>
>
> On Fri, Jun 8, 2018 at 2:19 AM, Elena Pinzón Becht
>  wrote:
> > Thank you very much Angel!
> >
> > Have a great weekend!
> >
> >
> > El 7 jun 2018, a las 17:44, Angel Kwiatkowski 
> > escribió:
> >
> > Hi Elena,
> >
> > As far as the day to day tasks, you'll spend much of your time simply
> > talking to members, giving tours, onboarding new members and assisting
> with
> > their day to day needs like how to book a conference room. You'll also
> do a
> > fair share of tidying up throughout the day. You'll find your own rhythm
> in
> > time with that stuff.
> >
> > To prepare yourself, these are my essential books to read to prepare:
> >
> > Braving the Wilderness by Brene Brown
> > The Art of Gathering by Priya Parker
> > One of my early books that explains coworking to your prospective members
> > https://www.diycoworking.com/shop/coworking-how-
> freelancers-escape-the-coffee-shop-office
> > and this free Starter Kit for managers
> > https://www.diycoworking.com/shop/coworking-basic-training-
> for-new-space-operators
> > and a free event guide bundle
> > https://www.diycoworking.com/shop/event-guide-bundle.
> >
> > Angel
> >
> > On Tuesday, June 5, 2018 at 7:06:48 AM UTC-6, Elena Pinzón Becht wrote:
> >>
> >> Hello everyone!
> >>
> >> I recently got a job offer to become a community manager in a coworking
> >> space in Panama City. Even though this excites me very much, I'm also
> very
> >> nervous about it. This coworking space is for around 250 people and I'm
> >> going to be the only community manager there. I'm a fresh bachelor
> graduate,
> >> so I don't really have much experience, I only know that customer
> service is
> >> something I enjoy.
> >>
> >> I wanted to ask you for some advice to become the best community manager
> >> and some of your daily tasks (if you can describe how your day goes by
> in
> >> detail, from new members to old members and offering solutions and
> more, I'd
> >> be very thankful!), for me to understand what is going to expect me in
> a few
> >> months! I really want to be prepared for this job.
> >>
> >> Thank you everyone who participates in advanced.
> >>
> >> Love,
> >>
> >> Elena
> >
> >
> > --
> > You received this message because you are subscribed to the Google Groups
> > "Coworking" group.
> > To unsubscribe from this group and stop receiving emails from it, send an
> > email to coworking+unsubscr...@googlegroups.com.
> > For more options, visit https://groups.google.com/d/optout.
> >
> >
> > --
> > You received this message because you are subscribed to the Google Groups
> > "Coworking" group.
> > To unsubscribe from this group and stop receiving emails from it, send an
> > email to coworking+unsubscr...@googlegroups.com.
> > For more options, visit https://groups.google.com/d/optout.
>
> --
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>

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Re: [Coworking] Re: Becoming a Community Manager

[Alex Linsker]

Hi Elena, My favorite book for leading a community and a culture has
the subtitle: "Leveraging Natural Groups to Build a Thriving
Organization" 
https://www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321
Alex
--
Alex Linsker • Business Owner
Collective Agency • Coworking Spaces with Cozy Community
(503) 915-4769 office • (503) 369-9174 mobile
3050 SE Division, Suite 245 • Portland Oregon 97202
511 SW 10th Ave, Suite 1108 • Portland Oregon 97205


On Fri, Jun 8, 2018 at 2:19 AM, Elena Pinzón Becht
 wrote:
> Thank you very much Angel!
>
> Have a great weekend!
>
>
> El 7 jun 2018, a las 17:44, Angel Kwiatkowski 
> escribió:
>
> Hi Elena,
>
> As far as the day to day tasks, you'll spend much of your time simply
> talking to members, giving tours, onboarding new members and assisting with
> their day to day needs like how to book a conference room. You'll also do a
> fair share of tidying up throughout the day. You'll find your own rhythm in
> time with that stuff.
>
> To prepare yourself, these are my essential books to read to prepare:
>
> Braving the Wilderness by Brene Brown
> The Art of Gathering by Priya Parker
> One of my early books that explains coworking to your prospective members
> https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office
> and this free Starter Kit for managers
> https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators
> and a free event guide bundle
> https://www.diycoworking.com/shop/event-guide-bundle.
>
> Angel
>
> On Tuesday, June 5, 2018 at 7:06:48 AM UTC-6, Elena Pinzón Becht wrote:
>>
>> Hello everyone!
>>
>> I recently got a job offer to become a community manager in a coworking
>> space in Panama City. Even though this excites me very much, I'm also very
>> nervous about it. This coworking space is for around 250 people and I'm
>> going to be the only community manager there. I'm a fresh bachelor graduate,
>> so I don't really have much experience, I only know that customer service is
>> something I enjoy.
>>
>> I wanted to ask you for some advice to become the best community manager
>> and some of your daily tasks (if you can describe how your day goes by in
>> detail, from new members to old members and offering solutions and more, I'd
>> be very thankful!), for me to understand what is going to expect me in a few
>> months! I really want to be prepared for this job.
>>
>> Thank you everyone who participates in advanced.
>>
>> Love,
>>
>> Elena
>
>
> --
> You received this message because you are subscribed to the Google Groups
> "Coworking" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to coworking+unsubscr...@googlegroups.com.
> For more options, visit https://groups.google.com/d/optout.
>
>
> --
> You received this message because you are subscribed to the Google Groups
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Re: [Coworking] Re: Becoming a Community Manager

[Elena Pinzón Becht]

Thank you very much Angel! 

Have a great weekend! 

> El 7 jun 2018, a las 17:44, Angel Kwiatkowski  
> escribió:
> 
> Hi Elena,
> 
> As far as the day to day tasks, you'll spend much of your time simply talking 
> to members, giving tours, onboarding new members and assisting with their day 
> to day needs like how to book a conference room. You'll also do a fair share 
> of tidying up throughout the day. You'll find your own rhythm in time with 
> that stuff.
> 
> To prepare yourself, these are my essential books to read to prepare:
> 
> Braving the Wilderness by Brene Brown
> The Art of Gathering by Priya Parker
> One of my early books that explains coworking to your prospective members 
> https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office
> and this free Starter Kit for managers 
> https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators
>  and a free event guide bundle 
> https://www.diycoworking.com/shop/event-guide-bundle.
> 
> Angel
> 
> On Tuesday, June 5, 2018 at 7:06:48 AM UTC-6, Elena Pinzón Becht wrote:
> Hello everyone! 
> 
> I recently got a job offer to become a community manager in a coworking space 
> in Panama City. Even though this excites me very much, I'm also very nervous 
> about it. This coworking space is for around 250 people and I'm going to be 
> the only community manager there. I'm a fresh bachelor graduate, so I don't 
> really have much experience, I only know that customer service is something I 
> enjoy. 
> 
> I wanted to ask you for some advice to become the best community manager and 
> some of your daily tasks (if you can describe how your day goes by in detail, 
> from new members to old members and offering solutions and more, I'd be very 
> thankful!), for me to understand what is going to expect me in a few months! 
> I really want to be prepared for this job. 
> 
> Thank you everyone who participates in advanced. 
> 
> Love, 
> 
> Elena 
> 
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[Coworking] Re: Becoming a Community Manager

[Angel Kwiatkowski]

Hi Elena,

As far as the day to day tasks, you'll spend much of your time simply 
talking to members, giving tours, onboarding new members and assisting with 
their day to day needs like how to book a conference room. You'll also do a 
fair share of tidying up throughout the day. You'll find your own rhythm in 
time with that stuff.

To prepare yourself, these are my essential books to read to prepare:

Braving the Wilderness by Brene Brown
The Art of Gathering by Priya Parker
One of my early books that explains coworking to your prospective 
members 
https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office
and this free Starter Kit for managers 
https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators
 
and a free event guide 
bundle https://www.diycoworking.com/shop/event-guide-bundle.

Angel

On Tuesday, June 5, 2018 at 7:06:48 AM UTC-6, Elena Pinzón Becht wrote:
>
> Hello everyone! 
>
> I recently got a job offer to become a community manager in a coworking 
> space in Panama City. Even though this excites me very much, I'm also very 
> nervous about it. This coworking space is for around 250 people and I'm 
> going to be the only community manager there. I'm a fresh bachelor 
> graduate, so I don't really have much experience, I only know that customer 
> service is something I enjoy. 
>
> I wanted to ask you for some advice to become the best community manager 
> and some of your daily tasks (if you can describe how your day goes by in 
> detail, from new members to old members and offering solutions and more, 
> I'd be very thankful!), for me to understand what is going to expect me in 
> a few months! I really want to be prepared for this job. 
>
> Thank you everyone who participates in advanced. 
>
> Love, 
>
> Elena 
>

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