Re: [CREATE] Dec Reimbursement Inquery

[barry threw]

On 12/13/10 12:01 PM, Louis Desjardins wrote:
2010/12/13 j...@rejon.org  >


We have to prevent this delay for the next LGM. First solve last
ones, then we have to solve this for the coming LGM.


For LGM we do have an online form on the website where people can 
upload their receipts and put their bank and personal informations, 
including their preferred method for reimbursement.
Yes. I used it. Took until now to get processed. Online form doesn't 
seem to be the issue.


bt


Louis


Jon


On Mon, Dec 13, 2010 at 11:27 AM, barry threw
mailto:barry.th...@gmail.com>> wrote:

Thanks for the update. Sorry it is so problematic.

bt


On 12/12/10 12:10 AM, Femke Snelting wrote:

On 12/12/2010 08:35 AM, Andy Fitzsimon wrote:

seconded,

geeks have gotta book their tickets for next lgm and a
double deficits sucks.  Is the gnome-foundation still
dragging their feet? I'm sure there are people who
would appreciate an update even if its bad news.

maybe for next year we should flatly not offer
reimbursements  or award them case-by-case as
sponsorship comes in to the bank.

Andy

On Fri, Dec 10, 2010 at 3:09 PM, barry threw
mailto:barry.th...@gmail.com>
>> wrote:

   Hello,

   It's that time again.

   Any word on the reimbursements for LGM.


Dear All,

Sorry for late response.

No need to convince any of us: it is completely normal
that you should be reimbursed promptly. The problem is
apparently on my side (it looks like I have made a
mistake) so bad news is on me, not on Gnome. Many
apologies for having this not over more soon.

Femke


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Re: [CREATE] Dec Reimbursement Inquery

[Alexandre Prokoudine]

On 12/13/10, Louis Desjardins wrote:

> Emails are great but in this particular and sensible case where money is
> involved and people waiting for it we need the three-way handshake: I send
> you an email, you send me a confirmation that you got it and I send you a
> confirmation that I know you got it.

Why not customize some simple bug tracker?

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http://libregraphicsworld.org
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Re: [CREATE] Dec Reimbursement Inquery

[Gregory Pittman]

On 12/13/2010 03:01 PM, Louis Desjardins wrote:

Emails are great but in this particular and sensible case where money is
involved and people waiting for it we need the three-way handshake: I
send you an email, you send me a confirmation that you got it and I send
you a confirmation that I know you got it.


This can help, I suppose, as long as there is a time-sensitive aspect, 
so that if you haven't heard back in say, 48 hrs, you must presume your 
message was not received.


Greg
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Re: [CREATE] Dec Reimbursement Inquery

[Louis Desjardins]

2010/12/13 j...@rejon.org 

> We have to prevent this delay for the next LGM. First solve last ones, then
> we have to solve this for the coming LGM.
>

For LGM we do have an online form on the website where people can upload
their receipts and put their bank and personal informations, including their
preferred method for reimbursement.

This will be used again in 2011 with the firm goal of completing all the
reimbursements within a month after LGM is over and hopefully even sooner.

As I see it now in the cases we have here is not only do we miss the
receipts or somehow the complete information but also we must say without
any intention of hurting anyone that the responsiveness from the accounting
dept. could be improved. :) Timely feedback cannot hurt.

If only to confirm that the info has reached the right people and is
complete. I mean, we (the organisers) provide all the info we have but there
can always some details where we miss something and if we don’t get timely
feedback, then the issue grows like a snowball... people get frustrated and
we end-up loosing confidence at the organisation as a whole, including GNOME
and LGM. Bad.

Emails are great but in this particular and sensible case where money is
involved and people waiting for it we need the three-way handshake: I send
you an email, you send me a confirmation that you got it and I send you a
confirmation that I know you got it.

Louis

>
> Jon
>
>
> On Mon, Dec 13, 2010 at 11:27 AM, barry threw wrote:
>
>> Thanks for the update. Sorry it is so problematic.
>>
>> bt
>>
>>
>> On 12/12/10 12:10 AM, Femke Snelting wrote:
>>
>>> On 12/12/2010 08:35 AM, Andy Fitzsimon wrote:
>>>
 seconded,

 geeks have gotta book their tickets for next lgm and a double deficits
 sucks.  Is the gnome-foundation still dragging their feet? I'm sure there
 are people who would appreciate an update even if its bad news.

 maybe for next year we should flatly not offer reimbursements  or award
 them case-by-case as sponsorship comes in to the bank.

 Andy

 On Fri, Dec 10, 2010 at 3:09 PM, barry threw >>> barry.th...@gmail.com>> wrote:

Hello,

It's that time again.

Any word on the reimbursements for LGM.

>>>
>>> Dear All,
>>>
>>> Sorry for late response.
>>>
>>> No need to convince any of us: it is completely normal that you should be
>>> reimbursed promptly. The problem is apparently on my side (it looks like I
>>> have made a mistake) so bad news is on me, not on Gnome. Many apologies for
>>> having this not over more soon.
>>>
>>> Femke
>>>
>>>
>>> ___
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>>
>>
>> --
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>> Email: m...@barrythrew.com
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>
>
>
> --
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> http://fabricatorz.com/
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> +1.415.830.3884 (sf/global)
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>
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Re: [CREATE] Dec Reimbursement Inquery

[j...@rejon.org]

We have to prevent this delay for the next LGM. First solve last ones, then
we have to solve this for the coming LGM.

Jon

On Mon, Dec 13, 2010 at 11:27 AM, barry threw  wrote:

> Thanks for the update. Sorry it is so problematic.
>
> bt
>
>
> On 12/12/10 12:10 AM, Femke Snelting wrote:
>
>> On 12/12/2010 08:35 AM, Andy Fitzsimon wrote:
>>
>>> seconded,
>>>
>>> geeks have gotta book their tickets for next lgm and a double deficits
>>> sucks.  Is the gnome-foundation still dragging their feet? I'm sure there
>>> are people who would appreciate an update even if its bad news.
>>>
>>> maybe for next year we should flatly not offer reimbursements  or award
>>> them case-by-case as sponsorship comes in to the bank.
>>>
>>> Andy
>>>
>>> On Fri, Dec 10, 2010 at 3:09 PM, barry threw >> barry.th...@gmail.com>> wrote:
>>>
>>>Hello,
>>>
>>>It's that time again.
>>>
>>>Any word on the reimbursements for LGM.
>>>
>>
>> Dear All,
>>
>> Sorry for late response.
>>
>> No need to convince any of us: it is completely normal that you should be
>> reimbursed promptly. The problem is apparently on my side (it looks like I
>> have made a mistake) so bad news is on me, not on Gnome. Many apologies for
>> having this not over more soon.
>>
>> Femke
>>
>>
>> ___
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>
>
> --
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> Email: m...@barrythrew.com
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Re: [CREATE] Dec Reimbursement Inquery

[barry threw]

Thanks for the update. Sorry it is so problematic.

bt

On 12/12/10 12:10 AM, Femke Snelting wrote:

On 12/12/2010 08:35 AM, Andy Fitzsimon wrote:

seconded,

geeks have gotta book their tickets for next lgm and a double 
deficits sucks.  Is the gnome-foundation still dragging their feet? 
I'm sure there are people who would appreciate an update even if its 
bad news.


maybe for next year we should flatly not offer reimbursements  or 
award them case-by-case as sponsorship comes in to the bank.


Andy

On Fri, Dec 10, 2010 at 3:09 PM, barry threw > wrote:


Hello,

It's that time again.

Any word on the reimbursements for LGM.


Dear All,

Sorry for late response.

No need to convince any of us: it is completely normal that you should 
be reimbursed promptly. The problem is apparently on my side (it looks 
like I have made a mistake) so bad news is on me, not on Gnome. Many 
apologies for having this not over more soon.


Femke


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Re: [CREATE] Dec Reimbursement Inquery

[Dave Neary]

Hi,

Andy Fitzsimon wrote:
> geeks have gotta book their tickets for next lgm and a
> double deficits sucks.  Is the gnome-foundation still dragging their
> feet? I'm sure there are people who would appreciate an update even if
> its bad news.

I forwarded on Barry's query to Rosanna Yuen at the foundation.

With Stormy leaving, Rosanna is once again the primary contact for this
kind of thing - and I would once again urge everyone concerned to thing
about the individual,rather than the organisation.

I don't know what conversations there have been since the last query, si
I have no idea if the ball is in Rosanna's court, or in ours.

> maybe for next year we should flatly not offer reimbursements  or award
> them case-by-case as sponsorship comes in to the bank. 

The GNOME project put in place a travel committee, with responsibility
for the allocation of a travel budget, to handle these issues - they
have a process for asking for funds, specifying a reimbursement method,
sending receipts & processing reimbursements. It's not perfect, but it
does work. Perhaps we need to start having a similar process - I can't
help but feel that things would go smoother if we had a checklist of
stuff people had to send in/fill out to get reimbursed.

For example, the GNOME Foundation form basically has the requester fill
in the bank transfer form that the bank asks the foundation to fill in,
if you want a bank transfer. From experience, insufficient information
for the bank was at the origin of 70% of the delays in reimbursement for
LGM in 2006. So this helps a lot. You don't understand why the bank
needs your home address & branch address, or why they need both bank
account number and IBAN, when they're essentially the same thing?
Neither do I, but they ask for that stuff, and won't process transfers
without it.

Anyway - just a suggestion. Anything we can do to improve this process
is good, and the first step to doing that is a frank exchange over the
reasons for the delays.

Cheers,
Dave.

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Re: [CREATE] Dec Reimbursement Inquery

[Femke Snelting]

On 12/12/2010 08:35 AM, Andy Fitzsimon wrote:

seconded,

geeks have gotta book their tickets for next lgm and a double deficits sucks.  
Is the gnome-foundation still dragging their feet? I'm sure there are people 
who would appreciate an update even if its bad news.

maybe for next year we should flatly not offer reimbursements  or award them 
case-by-case as sponsorship comes in to the bank.

Andy

On Fri, Dec 10, 2010 at 3:09 PM, barry threw mailto:barry.th...@gmail.com>> wrote:

Hello,

It's that time again.

Any word on the reimbursements for LGM.


Dear All,

Sorry for late response.

No need to convince any of us: it is completely normal that you should be 
reimbursed promptly. The problem is apparently on my side (it looks like I have 
made a mistake) so bad news is on me, not on Gnome. Many apologies for having 
this not over more soon.

Femke


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Re: [CREATE] Dec Reimbursement Inquery

[Andy Fitzsimon]

seconded,

geeks have gotta book their tickets for next lgm and a
double deficits sucks.  Is the gnome-foundation still dragging their feet?
I'm sure there are people who would appreciate an update even if its bad
news.

maybe for next year we should flatly not offer reimbursements  or award them
case-by-case as sponsorship comes in to the bank.

Andy

On Fri, Dec 10, 2010 at 3:09 PM, barry threw  wrote:

> Hello,
>
> It's that time again.
>
> Any word on the reimbursements for LGM.
>
> Thanks,
>
> bt
>
> --
> Barry Threw
> Email: m...@barrythrew.com
> Twitter: barrythrew
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[CREATE] Dec Reimbursement Inquery

[barry threw]

Hello,

It's that time again.

Any word on the reimbursements for LGM.

Thanks,

bt

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