<DIV class=Section1> <P class=MsoNormal style="mso-list: none; mso-list-ins: '' 19991102T2025"> </P> <TABLE border=1 cellPadding=0 style="BORDER-BOTTOM: 4.5pt outset; BORDER-LEFT: 4.5pt outset; BORDER-RIGHT: 4.5pt outset; BORDER-TOP: 4.5pt outset; WIDTH: 100%; mso-cellspacing: 1.5pt" width="100%"> <TBODY> <TR> <TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" width="22%"> <P class=MsoNormal><B>Problem Report</B></P> </TD> <TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" width="78%"> <P class=MsoNormal>There was a communication problem.</P> </TD> </TR> <tr> <td style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" width="22%"> <p class=MsoNormal><b>Message ID</b></p> </td> <td style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" width="78%"> <p class=MsoNormal>TCP_ERROR </p> </td> </tr> <TR> <TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" width="22%"> <P class=MsoNormal><B>Problem Description</B></P> </TD> <TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" width="78%"> <P class=MsoNormal>The system was unable to communicate with the server.</P> </TD> </TR> <TR> <TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" width="22%"> <P class=MsoNormal><B>Possible Problem Cause</B></P> </TD> <TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" width="78%"> <P class=MsoNormal><ul><li>The Web server may be down.</li> <li>The Web server may be too busy.</li> <li>The Web server may be experiencing other problems, preventing it from responding to clients.</li> <li>The communication path may be experiencing problems.</li></ul> <SPAN class=msoIns><INSdatetime="1999-11-02T20:37" cite="mailto: %20 "></SPAN></p> </TD> </TR> <TR> <TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" width="22%"> <P class=MsoNormal><B>Possible Solution</B></P> </TD> <TD style="PADDING-BOTTOM: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-RIGHT: 0.75pt; PADDING-TOP: 0.75pt" width="78%"> <P>Try connecting to this server later.</P> </TD> </TR> </TBODY> </TABLE> <P> </P>