Bug#675281: [request-tracker-maintainers] Bug#675281: request-tracker3.8: CC field now ignored in tickets created through RT web interface
On Wed, May 30, 2012 at 03:19:35PM -0700, Mike Bird wrote: I've tried creating tickets with just username for the CC and with real name for the CC. These used to work but no longer work. The only way that works to include a CC when creating a ticket through the web interface is to specify a full email address, which the post-creation screen displays as a real name. Please could you confirm: a) which version you last saw this working in b) that you have stopped and started Apache following the upgrade to 3.8.8-7+squeeze3? Thanks, Dominic. -- Dominic Hargreaves | http://www.larted.org.uk/~dom/ PGP key 5178E2A5 from the.earth.li (keyserver,web,email) -- To UNSUBSCRIBE, email to debian-bugs-dist-requ...@lists.debian.org with a subject of unsubscribe. Trouble? Contact listmas...@lists.debian.org
Bug#675281: [request-tracker-maintainers] Bug#675281: request-tracker3.8: CC field now ignored in tickets created through RT web interface
On Thu May 31 2012 01:25:41 Dominic Hargreaves wrote: a) which version you last saw this working in Since we use CC regularly, I am 99% certain it was working in 3.8.8-7+squeeze1. I can't be certain about 3.8.8-7+squeeze2 because we were focusing on investigating the missing emails. It does not work in 3.8.8-7+squeeze3. However we normally add CCs to a ticket either via command line and cron, or after ticket creation during a web-reply where we also change the owner. Therefore I just tested adding a CC during a web-reply with owner change. This gave a different result: a blank browser page with URL https://secure.yosemite.net/rt/Ticket/Update.html at the top. The owner was changed and an email was sent but the CC was not added. I repeated this test on a different ticket with the same result. I also repeated the test with CC add but no owner change and got a regular display of the ticket afterward but the CC was not added. In all the above I used username from browser field history to add a username. We have been using username there for years, including a long time under 3.8.8-7+squeeze1. b) that you have stopped and started Apache following the upgrade to 3.8.8-7+squeeze3? Yes. I used /etc/init.d/apache2 stop followed by /etc/init.d/apache2 start instead of ... restart. --Mike -- To UNSUBSCRIBE, email to debian-bugs-dist-requ...@lists.debian.org with a subject of unsubscribe. Trouble? Contact listmas...@lists.debian.org
Bug#675281: [request-tracker-maintainers] Bug#675281: Bug#675281: request-tracker3.8: CC field now ignored in tickets created through RT web interface
On Thu, May 31, 2012 at 08:39:53AM -0700, Mike Bird wrote: On Thu May 31 2012 01:25:41 Dominic Hargreaves wrote: a) which version you last saw this working in Since we use CC regularly, I am 99% certain it was working in 3.8.8-7+squeeze1. I can't be certain about 3.8.8-7+squeeze2 because we were focusing on investigating the missing emails. It does not work in 3.8.8-7+squeeze3. However we normally add CCs to a ticket either via command line and cron, or after ticket creation during a web-reply where we also change the owner. Therefore I just tested adding a CC during a web-reply with owner change. This gave a different result: a blank browser page with URL https://secure.yosemite.net/rt/Ticket/Update.html at the top. The owner was changed and an email was sent but the CC was not added. I repeated this test on a different ticket with the same result. I also repeated the test with CC add but no owner change and got a regular display of the ticket afterward but the CC was not added. In all the above I used username from browser field history to add a username. We have been using username there for years, including a long time under 3.8.8-7+squeeze1. b) that you have stopped and started Apache following the upgrade to 3.8.8-7+squeeze3? Yes. I used /etc/init.d/apache2 stop followed by /etc/init.d/apache2 start instead of ... restart. Hmm, okay. This sounds odd. It doesn't *sound* like quite the same problem discussed in http://bugs.debian.org/674924 but just to be sure, please could you let me know whether you can reproduce this problem with the test packages I posted there? Cheers, Dominic. -- Dominic Hargreaves | http://www.larted.org.uk/~dom/ PGP key 5178E2A5 from the.earth.li (keyserver,web,email) -- To UNSUBSCRIBE, email to debian-bugs-dist-requ...@lists.debian.org with a subject of unsubscribe. Trouble? Contact listmas...@lists.debian.org
Bug#675281: request-tracker3.8: CC field now ignored in tickets created through RT web interface
Package: request-tracker3.8 Version: 3.8.8-7+squeeze3 Severity: normal I've tried creating tickets with just username for the CC and with real name for the CC. These used to work but no longer work. The only way that works to include a CC when creating a ticket through the web interface is to specify a full email address, which the post-creation screen displays as a real name. -- Package-specific info: Changed files: -- System Information: Debian Release: 6.0.5 APT prefers stable-updates APT policy: (900, 'stable-updates'), (900, 'stable') Architecture: i386 (i686) Kernel: Linux 2.6.32-5-686 (SMP w/2 CPU cores) Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8) Shell: /bin/sh linked to /bin/dash Versions of packages request-tracker3.8 depends on: ii dbconfig-common1.8.46+squeeze.0 common framework for packaging dat ii debconf [debconf-2.0] 1.5.36.1 Debian configuration management sy ii libapache-session-perl 1.87-1Perl modules for keeping persisten ii libcache-simple-timede 0.27-2Perl module to cache and expire ke ii libcalendar-simple-per 1.21-1module for producing simple calend ii libcgi-fast-perl 5.10.1-17squeeze3 CGI::Fast Perl module ii libcgi-pm-perl 3.49-1squeeze1module for Common Gateway Interfac ii libclass-returnvalue-p 0.55-1A return-value object that lets yo ii libcss-squish-perl 0.09-1module to compact many CSS files i ii libdata-ical-perl 0.16+dfsg-1 Perl module for manipulating iCale ii libdbi-perl1.612-1 Perl Database Interface (DBI) ii libdbix-searchbuilder- 1.56-1Perl implementation of a simple OR ii libdevel-stacktrace-pe 1.2100-1 Perl module containing stack trace ii libemail-address-perl 1.889-2 RFC 2822 Address Parsing and Creat ii libfcgi-procmanager-pe 0.18-2Functions for managing FastCGI app ii libfile-sharedir-perl 1.00-0.1 Locate per-dist and per-module sha ii libgd-graph-perl 1.44-3Graph Plotting Module for Perl 5 ii libgd-text-perl0.86-5Text utilities for use with GD ii libgnupg-interface-per 0.42-3Perl interface to GnuPG ii libgraphviz-perl 2.04-1Perl interface to the GraphViz gra ii libhtml-mason-perl 1:1.44-1 HTML::Mason Perl module ii libhtml-parser-perl3.66-1collection of modules that parse H ii libhtml-rewriteattribu 0.03-1concise attribute rewriting ii libhtml-scrubber-perl 0.08-4Perl extension for scrubbing/sanit ii libipc-run-safehandles 0.02-1Use IPC::Run and IPC::Run3 safely ii libjs-prototype1.6.1-1 JavaScript Framework for dynamic w ii libjs-scriptaculous1.8.3-1 JavaScript library for dynamic web ii liblocale-maketext-fuz 0.10-1Maketext from already interpolated ii liblocale-maketext-lex 0.82-1lexicon-handling backends for Loca ii liblog-dispatch-perl 2.22-1Dispatches messages to multiple Lo ii libmailtools-perl 2.06-1Manipulate email in perl programs ii libmime-tools-perl [li 5.428-1 Perl5 modules for MIME-compliant m ii libmime-types-perl 1.30-1Perl extension for determining MIM ii libmodule-versions-rep 1.06-1Report versions of all modules in ii libperlio-eol-perl 0.14-1+b1 PerlIO layer for normalizing line ii libregexp-common-perl 2010010201-1 module with common regular express ii libtext-autoformat-per 1.669002-1module for automatic text wrapping ii libtext-quoted-perl2.06-1Perl module to extract the structu ii libtext-template-perl 1.45-1Text::Template perl module ii libtext-wikiformat-per 0.78-1translates Wiki formatted text int ii libtext-wrapper-perl 1.02-1Simple word wrapping routine ii libtime-modules-perl 2006.0814-2 Various Perl modules for time/date ii libtimedate-perl 1.2000-1 collection of modules to manipulat ii libtree-simple-perl1.18-1A simple tree object ii libuniversal-require-p 0.13-1Load modules from a variable ii libxml-rss-perl1.48-1Perl module for managing RSS (RDF ii libxml-simple-perl 2.18-3Perl module for reading and writin ii perl [libdigest-sha-pe 5.10.1-17squeeze3 Larry Wall's Practical Extraction ii perl-modules [libcgi-p 5.10.1-17squeeze3 Core Perl modules ii postfix [mail-transpor 2.7.1-1+squeeze1 High-performance mail transport ag ii rsyslog [system-log-da 4.6.4-2 enhanced multi-threaded syslogd ii rt3.8-apache2 3.8.8-7+squeeze3 Apache 2 specific files for reques ii rt3.8-clients 3.8.8-7+squeeze3 mail gateway and command-line inte ii rt3.8-db-mysql 3.8.8-7+squeeze3 MySQL database backend for request ii ucf
