Bug#867723: ejabberd: `dpkg-reconfigure ejabberd` fails with `Can't register admin user`

[Soren Stoutner]

Phillip,

Thank you for your quick response.  Before submitting the bug, I had tried to 
manually register a user with version 16.09-4 and received the same error you 
documented.  However, I am able to manually register the admin user with 
17.04-1~exp2, so it would be appropriate to lower the severity.

Thanks for your assistance.

Soren

P.S.  Note that I still get an `erl_crash.dump` file every time `dpkg-
reconfigure ejabberd` is run on 17.04-1~exp2, so there are likely some other 
incompatibilities introduced with the Erlang 20 transition.

On Sunday, July 9, 2017 12:55:36 PM MST you wrote:
> Am 08.07.2017 um 23:33 schrieb Soren Stoutner:
> > Package: ejabberd
> > Version: 17.04-1~exp2
> 
> I just tried this version, and it still works for me!

-- 
Soren Stoutner
Small Business Tech Solutions
623-262-6169
so...@smallbusinesstech.net
www.smallbusinesstech.net

Bug#867723: ejabberd: `dpkg-reconfigure ejabberd` fails with `Can't register admin user`

[Philipp Huebner]

Am 08.07.2017 um 23:33 schrieb Soren Stoutner:
> Package: ejabberd
> Version: 17.04-1~exp2

I just tried this version, and it still works for me!


> root@mail:/home/soren# dpkg-reconfigure ejabberd
> 
> The ejabberd database has been backed up to 
> /var/backups/ejabberd-2017-07-08T14:08:25.vzaIOQ/ejabberd-database.
> 
> Replacing config file /etc/ejabberd/ejabberd.yml with new version
> Waiting for ejabberd to register admin user
> Can't register admin user "so...@ejabberd.stoutner.com".

This message also appears if there's a conflict because the account
already exists.

Please try manually with
ejabberdctl register "$USER" "$HOST" "$PASSWD"
and check with
ejabberdctl registered_users "$HOST"


Regards,
-- 
 .''`.   Philipp Huebner 
: :'  :  pgp fp: 6719 25C5 B8CD E74A 5225  3DF9 E5CA 8C49 25E4 205F
`. `'`
  `-



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Bug#867723: ejabberd: `dpkg-reconfigure ejabberd` fails with `Can't register admin user`

[Philipp Huebner]

Hi,

please note that this problem does not render the package unusable, you
can still create your own configuration and get a working ejabberd,
all that's broken here is the "automatic" base setup using dpkg-reconfigure.

> Can't register admin user "so...@ejabberd.stoutner.com".

Does ejabberd.stoutner.com correctly resolve to the host you're
installing ejabberd on?

> A 1.5 MB `erl_crash.dump` file is created in `/var/log/ejabberd`.  I
> can upload the file to a webserver and link to it if it is valuable
> for troubleshooting.

In order to really help you I would need the following files:
* /etc/ejabberd/*
* /etc/default/ejabberd
* /var/log/ejabberd/*
* /etc/hostname
* /etc/hosts


Best wishes,
-- 
 .''`.   Philipp Huebner 
: :'  :  pgp fp: 6719 25C5 B8CD E74A 5225  3DF9 E5CA 8C49 25E4 205F
`. `'`
  `-



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Bug#867723: ejabberd: `dpkg-reconfigure ejabberd` fails with `Can't register admin user`

[Soren Stoutner]

Package: ejabberd
Version: 17.04-1~exp2
Severity: grave
Justification: renders package unusable

Dear Maintainer,

After performing a new ejabberd install on Debian testing, running 
`dpkg-reconfigure ejabberd` produces the folling error:


root@mail:/home/soren# dpkg-reconfigure ejabberd

The ejabberd database has been backed up to 
/var/backups/ejabberd-2017-07-08T14:08:25.vzaIOQ/ejabberd-database.

Replacing config file /etc/ejabberd/ejabberd.yml with new version
Waiting for ejabberd to register admin user
Can't register admin user "so...@ejabberd.stoutner.com".


A 1.5 MB `erl_crash.dump` file is created in `/var/log/ejabberd`.  I can upload 
the file to a webserver and link to it if it is valuable for troubleshooting.

I initially enountered this error with the 16.09-4 package in testing.  
Upgrading to the 17.04-1~exp2 package in experimental produces the same result.

-- System Information:
Debian Release: buster/sid
  APT prefers testing
  APT policy: (500, 'testing')
Architecture: amd64 (x86_64)

Kernel: Linux 4.9.0-3-amd64 (SMP w/6 CPU cores)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8), LANGUAGE= 
(charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Init: systemd (via /run/systemd/system)

Versions of packages ejabberd depends on:
ii  adduser3.115
ii  debconf1.5.62
ii  erlang-asn11:20.0+dfsg-2
ii  erlang-base [erlang-abi-17.0]  1:20.0+dfsg-2
ii  erlang-crypto  1:20.0+dfsg-2
ii  erlang-inets   1:20.0+dfsg-2
ii  erlang-jiffy   0.14.8+dfsg-1
ii  erlang-lager   3.2.4-1
ii  erlang-mnesia  1:20.0+dfsg-2
ii  erlang-odbc1:20.0+dfsg-2
ii  erlang-p1-cache-tab1.0.7-1~exp1
ii  erlang-p1-iconv1.0.4-1~exp1
ii  erlang-p1-stringprep   1.0.8-1~exp1
ii  erlang-p1-tls  1.0.11-1~exp1
ii  erlang-p1-utils1.0.8-1~exp2
ii  erlang-p1-xml  1.1.22-1~exp1
ii  erlang-p1-xmpp 1.1.9-1~exp1
ii  erlang-p1-yaml 1.0.9-1~exp1
ii  erlang-p1-zlib 1.0.2-1~exp1
ii  erlang-ssl 1:20.0+dfsg-2
ii  erlang-syntax-tools1:20.0+dfsg-2
ii  erlang-xmerl   1:20.0+dfsg-2
ii  init-system-helpers1.48
ii  lsb-base   9.20161125
ii  openssl1.1.0f-3
ii  ucf3.0036

ejabberd recommends no packages.

Versions of packages ejabberd suggests:
pn  apparmor 
pn  apparmor-utils   
pn  ejabberd-contrib 
pn  erlang-luerl 
ii  erlang-p1-mysql  1.0.1-4
pn  erlang-p1-oauth2 
pn  erlang-p1-pam
pn  erlang-p1-pgsql  
pn  erlang-p1-sip
pn  erlang-p1-sqlite3
pn  erlang-p1-stun   
pn  erlang-redis-client  
ii  imagemagick  8:6.9.7.4+dfsg-11
ii  imagemagick-6.q16 [imagemagick]  8:6.9.7.4+dfsg-11
pn  libunix-syslog-perl  
pn  yamllint 

-- Configuration Files:
/etc/ejabberd/inetrc [Errno 13] Permission denied: '/etc/ejabberd/inetrc'
/etc/ejabberd/modules.d/README.modules [Errno 13] Permission denied: 
'/etc/ejabberd/modules.d/README.modules'

-- debconf information:
* ejabberd/hostname: ejabberd.stoutner.com
* ejabberd/user: soren
  ejabberd/nomatch:
  ejabberd/invaliduser: