Re: "general" bugs

2014-12-09 Thread Paul Wise
On Wed, Dec 10, 2014 at 2:36 AM, Don Armstrong wrote:

> I don't particularly mind if we change it to have an "unknown package"
> pseudopackage instead of debian-user, but some list/someone would have
> to be the maintainer, and deal with triaging those bugs.

I think it would be best to disable the general pseudo-package (and
others that no longer make sense; #734053 #761237) and have reportbug
redirect people to debian-user (#755495, #761206).

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bye,
pabs

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Re: "general" bugs

2014-12-09 Thread Andrei POPESCU
On Ma, 09 dec 14, 10:36:41, Don Armstrong wrote:
> 
> I don't particularly mind if we change it to have an "unknown package"
> pseudopackage instead of debian-user, but some list/someone would have
> to be the maintainer, and deal with triaging those bugs.

Ideally that would be debian-user, however, as far as I can tell even 
some of the list regulars are not very familiar with bug triage, so I'm 
afraid the burden might fall on just a few.

Another option would, of course, be debian-devel, but I'm afraid that 
due to the big concentration of DDs the bugs might not be dealt with 
(because many would think someone else will deal with it by the time 
they finish writing the e-mail).

There's always unknown-package@qa.d.o, but as far as I can tell at the 
moment I'm the only one actually reading it[1] and it currently[2] 
receives more spam than bug reports.

How about giving it a try with debian-user and see how it goes?

[1] though some DDs do handle the occasional bug, probably via 
debian-bugs-dist
[2] since #650386 was fixed, thanks!

Kind regards,
Andrei
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Re: "general" bugs

2014-12-09 Thread Don Armstrong
On Tue, 09 Dec 2014, Simon Richter wrote:
> as two bugs have been filed against "general" in the last days by
> users who were unsure which package to file against, I think it would
> be great to have a well-defined process for reporting bugs that cannot
> be immediately mapped to a package.

https://www.debian.org/Bugs/Reporting has the current procedure:

What package does your bug report belong to?

You need to know what package your bug report should be filed
against. See this example for information on how to find this
information. (You will use this information to see if your bug
report has been filed already.)

If you are unable to determine which package your bug report should
be filed against, please send e-mail to the Debian user mailing list
asking for advice.

If your problem doesn't relate just to one package but some general
Debian service, there are several pseudo-packages or even mailing
lists that you can use to relay your message to us instead.

I don't particularly mind if we change it to have an "unknown package"
pseudopackage instead of debian-user, but some list/someone would have
to be the maintainer, and deal with triaging those bugs.

-- 
Don Armstrong  http://www.donarmstrong.com

Herodotus says, "Very few things happen at the right time, and the
rest do not happen at all. The conscientious historian will correct
these defects".
 -- Mark Twain _A Horse's Tail_


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