Re: The number of popcon.debian.org-submissions is falling

2010-07-30 Thread Benjamin Drung
Am Montag, den 26.07.2010, 10:30 +0200 schrieb Raphael Hertzog:
 Hi,
 
 On Thu, 22 Jul 2010, Benjamin Drung wrote:
  Am Donnerstag, den 22.07.2010, 10:20 +0200 schrieb Yves-Alexis Perez:
   On 21/07/2010 10:25, Paul Wise wrote:
They also currently have almost 20 times as many popcon submissions as
Debian and continuing growth:

http://popcon.ubuntu.com/
http://popcon.ubuntu.com/stat/sub-i386.png
   
   Is it enabled by default without asking the user? (I didn't do an ubuntu
   install since warty or hoary so I wouldn't know)
  
  No. You have to enable it in a submenu.
 
 I could not find that submenu while installing 10.04. It's quite
 possibly only in the alternate installer image nowadays (that is used
 for the server edition AFAIK).

On the last step (7 of 7), there is the Advanced... button.

-- 
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Ubuntu Developer (www.ubuntu.com) | Debian Maintainer (www.debian.org)


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Re: The number of popcon.debian.org-submissions is falling

2010-07-30 Thread Raphael Hertzog
On Fri, 30 Jul 2010, Benjamin Drung wrote:
  I could not find that submenu while installing 10.04. It's quite
  possibly only in the alternate installer image nowadays (that is used
  for the server edition AFAIK).
 
 On the last step (7 of 7), there is the Advanced... button.

Yes, and there's nothing about popcon there. There's stuff for grub and
a Network proxy IIRC:
http://i1-news.softpedia-static.com/images/extra/LINUX/large/ubuntu1004installation-large_008.jpg

OTOH Karmic seems to have the checkbox:
http://i1-news.softpedia-static.com/images/extra/LINUX/large/ubuntu910installation-large_010.jpg

Cheers,
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Re: The number of popcon.debian.org-submissions is falling

2010-07-30 Thread Benjamin Drung
Am Freitag, den 30.07.2010, 14:24 +0200 schrieb Raphael Hertzog:
 On Fri, 30 Jul 2010, Benjamin Drung wrote:
   I could not find that submenu while installing 10.04. It's quite
   possibly only in the alternate installer image nowadays (that is used
   for the server edition AFAIK).
  
  On the last step (7 of 7), there is the Advanced... button.
 
 Yes, and there's nothing about popcon there. There's stuff for grub and
 a Network proxy IIRC:
 http://i1-news.softpedia-static.com/images/extra/LINUX/large/ubuntu1004installation-large_008.jpg
 
 OTOH Karmic seems to have the checkbox:
 http://i1-news.softpedia-static.com/images/extra/LINUX/large/ubuntu910installation-large_010.jpg

Ok, then it was dropped.

software-properties-gtk has an easy way to enable popcon. In Ubuntu
there is a description what popcon does and what it is used for, but
software-properties-gtk in squeeze doesn't have it.

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Re: Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-28 Thread Simon Paillard
On Tue, Jul 27, 2010 at 07:53:55AM +0200, Josselin Mouette wrote:
 Le lundi 26 juillet 2010 à 20:19 +0200, Magnus Berg a écrit :
  And you wonder: How to make Debian more attractive for users. :-)
  
  First thing: Average Linux user may not be very interested in spam
  hunting.
  Second thing: If you intend to be attractive for the average Linux
  user - Ubuntu users for instance - keep in mind that most users want a
  user friendly, easy to use distro, with helpful and understanding
  crew. If you intend to keep on working with computer nerds in mind you
  will never be attractive for the average Linux user.
 
 We want the distribution to be friendly and easy to use by anyone.
 
 We want to receive bug reports only from computer nerds since they are
 the ones who write useful reports.
 
 How are those two statements incompatible?

IMO because lambda user and average nerd don't use the same software, or
at least not in the same way, so they don't experience the same bugs.
(gnome-app-install, some specific usages of gedit or gui admin apps, games for 
children)

That would be interessting to get a stats per source pkg:
number of bugs submitted / popcon(vote)

-- 
Simon Paillard


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-27 Thread Raphael Hertzog
Hi,

On Mon, 26 Jul 2010, Michael Gilbert wrote:
 On Mon, 26 Jul 2010 12:49:00 +0100, Ian Jackson wrote:
  Simply, we do not need to, and should not, make reporting bugs easier.
 
 As a point of reference, Ubuntu disabled their easy-to-find http bug
 submission page because of this very problem.  Although it is still
 possible to submit bugs via http, you need to know the url scheme;
 something like http://launchpad.net/bugs/package/+submit.

While I remember such a proposal, it doesn't look like implemented.

On https://launchpad.net/ubuntu/+source/nautilus, you have Report a bug
on the right and it takes you to the web-based submission form.

But in various places they are documenting the use of ubuntu-bug rather
than going through the web interface.

Cheers,
-- 
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-27 Thread Josselin Mouette
Le lundi 26 juillet 2010 à 14:57 -0400, Andres Mejia a écrit :
 Here's a template reportbug prints out for iceweasel.
[snip]
 Versions of packages iceweasel depends on:
 ii  debianutils   3.4Miscellaneous utilities specific 
 t
 ii  fontconfig2.8.0-2.1  generic font configuration 
 library
 ii  libc6 2.11.2-2   Embedded GNU C Library: Shared 
 lib
[snip]

 Now with some additional prompts to the user to get subject and body,
 I don't 
 see how a web app that can get this same information as reportbug can
 not be 
 developed.

Yeah sure. With an ActiveX maybe?

-- 
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`. `'   you burn in Hell, because I am a solid Christian
  `-and I am praying for you.”   --  Mike


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Re: The number of popcon.debian.org-submissions is falling

2010-07-27 Thread Yves-Alexis Perez
On 26/07/2010 10:30, Raphael Hertzog wrote:
 I could not find that submenu while installing 10.04. It's quite
 possibly only in the alternate installer image nowadays (that is used
 for the server edition AFAIK).

So they have such a huge number of people installing the alternate
installer? I guess that's for the Xubuntu installation :)

Cheers,
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-27 Thread Jesús M. Navarro
Hi, Fernando:

On Tuesday 27 July 2010 04:00:11 Fernando Lemos wrote:
 2010/7/26 Jesús M. Navarro jesus.nava...@undominio.net:

[...]

 How many BTS reports have you closed?

 I don't mean to sound offensive here, but this thread is fruitless.
 All I see is people talking and talking over something they have no
 say in.

Fair enough.

Now: I'm not a DD nor I want to commit time to become one, while I may have 
time from time to time.  What's the way I can help?  Since parent poster was 
worried about more bugs meaning more time to triage, how can I help triaging 
bugs?

 This is free software. If you want to get your idea implemented,
 either file a bug report and patiently wait (and leave debian-devel
 alone) or implement it yourself. Talk is cheap.

Now I stepped forward.  Show me your talk wasn't a cheap one too.

Cheers.


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-27 Thread Lucas Nussbaum
On 27/07/10 at 11:13 +0200, Jesús M. Navarro wrote:
 Hi, Fernando:
 
 On Tuesday 27 July 2010 04:00:11 Fernando Lemos wrote:
  2010/7/26 Jesús M. Navarro jesus.nava...@undominio.net:
 
 [...]
 
  How many BTS reports have you closed?
 
  I don't mean to sound offensive here, but this thread is fruitless.
  All I see is people talking and talking over something they have no
  say in.
 
 Fair enough.
 
 Now: I'm not a DD nor I want to commit time to become one, while I may have 
 time from time to time.  What's the way I can help?  Since parent poster was 
 worried about more bugs meaning more time to triage, how can I help triaging 
 bugs?
 
  This is free software. If you want to get your idea implemented,
  either file a bug report and patiently wait (and leave debian-devel
  alone) or implement it yourself. Talk is cheap.
 
 Now I stepped forward.  Show me your talk wasn't a cheap one too.

While it is a nice move to step forward, it is even better when would-be
contributors step forward and figure out by themselves what they should
do and how.

Like all free software projects, we lack contributors, but what we lack
even more strongly are people able to take the initiative/lead on small
subprojects.

Now, regarding triaging, just find a package or a set of packages you
are interested in, look it its bugs, figure out a strategy to go through
the bugs (oldest first, more recent first, higher severity first), and
try to add valuable information to each bug log (have you reproduced it?
it it an upstream problem? is there an upstream bug for that debian bug?
can you think of a patch?)

- Lucas


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-27 Thread Sune Vuorela
On 2010-07-27, Jesús M. Navarro jesus.nava...@undominio.net wrote:
 Now: I'm not a DD nor I want to commit time to become one, while I may have 
 time from time to time.  What's the way I can help?  Since parent poster was 
 worried about more bugs meaning more time to triage, how can I help triaging 
 bugs?

contact the maintainers behind some applications you are interested in.

I'm sure the
 kde people
 gnome people
 xfce people
 firefox/iceweasel people
 thunderbird/icedove people
 OOo people
 Apache people
 and many others

would love to have people helping with the bugs.

but a important thing for your motivation is that you help with things
you actively use.

I can give pointers to the various groups of people after having heard
about your preferences.

/Sune
 - one of the kde'ers.


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-27 Thread Ian Jackson
Fernando Lemos writes (Re: How to make Debian more attractive for users, was: 
Re: The number  of popcon.debian.org-submissions is falling):
 This is free software. If you want to get your idea implemented,
 either file a bug report and patiently wait (and leave debian-devel
 alone) or implement it yourself. Talk is cheap.

In context this could be read as an invitation to write the code to
allow web bug submission.  Of course such code would not be accepted,
and no-one should be encouraged to write it.

Ian.


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-27 Thread Yves-Alexis Perez
On 27/07/2010 12:59, Ian Jackson wrote:
 Fernando Lemos writes (Re: How to make Debian more attractive for users, 
 was: Re: The number  of popcon.debian.org-submissions is falling):
 This is free software. If you want to get your idea implemented,
 either file a bug report and patiently wait (and leave debian-devel
 alone) or implement it yourself. Talk is cheap.
 
 In context this could be read as an invitation to write the code to
 allow web bug submission.  Of course such code would not be accepted,
 and no-one should be encouraged to write it.
 
Isn't that what #590269 is about?

Cheers,
-- 
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-27 Thread Paul Wise
On Tue, Jul 27, 2010 at 8:13 AM, Yves-Alexis Perez cor...@debian.org wrote:

 Isn't that what #590269 is about?

No, that seems to be more about a SOAP (over HTTP) transport for
reportbug/bts to file and manipulate bugs.

Ian is probably talking about a Web 2.0 site with social bookmarking,
tag clouds, AJAX, microformats, HTML5 video tutorials, mashups,
growing front-end infomediaries, recontextualizable cross-platform
deliverables and no way to automatically report dependencies or run
bug scripts. More seriously, I wonder if the latter could be achieved
with a browser plugin and if anyone is interested in working on that.
I imagine Ubuntu would be very interested in such a plugin too.

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pabs

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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-27 Thread Ian Jackson
Yves-Alexis Perez writes (Re: How to make Debian more attractive for users, 
was: Re: The number of popcon.debian.org-submissions is falling):
 On 27/07/2010 12:59, Ian Jackson wrote:
  In context this could be read as an invitation to write the code to
  allow web bug submission.  Of course such code would not be accepted,
  and no-one should be encouraged to write it.
  
 Isn't that what #590269 is about?

No, as Paul Wise says, #590269 is about using HTTP as a data transport
rather than SMTP, which is fine.

The thing that is not fine is making a web page so that people who
don't know how to write bug reports can use their browser to submit
messages saying it didn't work.

Ian.


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-27 Thread Raphael Hertzog
On Tue, 27 Jul 2010, Josselin Mouette wrote:
 Le lundi 26 juillet 2010 à 14:57 -0400, Andres Mejia a écrit :
  Here's a template reportbug prints out for iceweasel.
 [snip]
  Versions of packages iceweasel depends on:
  ii  debianutils   3.4Miscellaneous utilities 
  specific t
  ii  fontconfig2.8.0-2.1  generic font configuration 
  library
  ii  libc6 2.11.2-2   Embedded GNU C Library: Shared 
  lib
 [snip]
 
  Now with some additional prompts to the user to get subject and body,
  I don't 
  see how a web app that can get this same information as reportbug can
  not be 
  developed.
 
 Yeah sure. With an ActiveX maybe?

With a free form field called System specific information, please paste
here the output of “reportbug --template package”.

That could even be reasonable.

Cheers,
-- 
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-27 Thread Wouter Verhelst
On Tue, Jul 27, 2010 at 04:56:03PM +0200, Raphael Hertzog wrote:
 With a free form field called System specific information, please paste
 here the output of “reportbug --template package”.
 
 That could even be reasonable.

Except many people won't bother doing that.

Currently, the barrier to submitting bugs manually (that is, through
mail but without the use of reportbug) makes it less common for people
to file useless bug reports.

I don't think there's anything inherently wrong with a webinterface, but
perhaps make it easier to find that webinterface if people use
reportbug. That is, have a desktop icon file a bug that causes
reportbug to gather the necessary information from the local system,
submit an HTTP request with template information over SOAP or some such,
receive an HTTP URL from the server, and then fire off sensible-browser
with said URL to allow the user to fill in whatever needs to be filled
in.

People who know what they're doing can of course still figure out how to
file bug reports using just their web interface, just like people who
know what they're doing can file bug reports using just their MUA today.
But I don't see why we should make it easy for people to file useless
bugreports.

-- 
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works because there's a guard with a large gun making sure no one is
trying to fool the system.
  http://www.schneier.com/blog/archives/2009/01/biometrics.html


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-27 Thread Roland Mas
Josselin Mouette, 2010-07-27 08:58:01 +0200 :


[...]

 Now with some additional prompts to the user to get subject and body,
 I don't see how a web app that can get this same information as
 reportbug can not be developed.

 Yeah sure. With an ActiveX maybe?

Probably easier: add a CGI-like interface to reportbug, and open a
browser on it?  Since it *is* reportbug, it can continue grabbing
whatever information is relevant using its scripts.  And then it's a
matter of a menu entry (or a big fat icon) running reportbug --http 
sensible-browser http://localhost:$some-port/;.  AJAX to taste, then
submit via local or remote SMTP.

Roland.
-- 
Roland Mas

Plus on en fout, plus y'en a du riz.
  -- Proverbe chinois.


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-27 Thread Raphael Hertzog
On Tue, 27 Jul 2010, Wouter Verhelst wrote:
 On Tue, Jul 27, 2010 at 04:56:03PM +0200, Raphael Hertzog wrote:
  With a free form field called System specific information, please paste
  here the output of “reportbug --template package”.
  
  That could even be reasonable.
 
 Except many people won't bother doing that.

The CGI could verify that the field is not empty and that it contains
the usual reportbug markers (like -- System Information:).

 I don't think there's anything inherently wrong with a webinterface, but
 perhaps make it easier to find that webinterface if people use
 reportbug. That is, have a desktop icon file a bug that causes
 reportbug to gather the necessary information from the local system,
 submit an HTTP request with template information over SOAP or some such,
 receive an HTTP URL from the server, and then fire off sensible-browser
 with said URL to allow the user to fill in whatever needs to be filled
 in.

That's another interesting alternative. But it requires status storage on
the server between the SOAP request and the HTTP request coming from the
user's browser.

Cheers,
-- 
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-27 Thread Wouter Verhelst
On Tue, Jul 27, 2010 at 06:04:42PM +0200, Raphael Hertzog wrote:
 On Tue, 27 Jul 2010, Wouter Verhelst wrote:
  On Tue, Jul 27, 2010 at 04:56:03PM +0200, Raphael Hertzog wrote:
   With a free form field called System specific information, please paste
   here the output of “reportbug --template package”.
   
   That could even be reasonable.
  
  Except many people won't bother doing that.
 
 The CGI could verify that the field is not empty and that it contains
 the usual reportbug markers (like -- System Information:).
 
  I don't think there's anything inherently wrong with a webinterface, but
  perhaps make it easier to find that webinterface if people use
  reportbug. That is, have a desktop icon file a bug that causes
  reportbug to gather the necessary information from the local system,
  submit an HTTP request with template information over SOAP or some such,
  receive an HTTP URL from the server, and then fire off sensible-browser
  with said URL to allow the user to fill in whatever needs to be filled
  in.
 
 That's another interesting alternative. But it requires status storage on
 the server between the SOAP request and the HTTP request coming from the
 user's browser.

Yes, of course, but that's not the biggest problem -- there are many
ways of doing that in a sane manner.

-- 
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works because there's a guard with a large gun making sure no one is
trying to fool the system.
  http://www.schneier.com/blog/archives/2009/01/biometrics.html


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-27 Thread Vincent Bernat
OoO Lors  de la soirée naissante  du mardi 27 juillet  2010, vers 17:55,
Roland Mas lola...@debian.org disait :

 Probably easier: add a CGI-like interface to reportbug, and open a
 browser on it?  Since it *is* reportbug, it can continue grabbing
 whatever information is relevant using its scripts.  And then it's a
 matter of a menu entry (or a big fat icon) running reportbug --http 
 sensible-browser http://localhost:$some-port/;.  AJAX to taste, then
 submit via local or remote SMTP.

This seems a sensible idea. However, any web interface would lead to the
same  problems that  were  raised with  reportbug-ng.  To my  knowledge,
useful  bug reports  need to  run interactive  console scripts  for some
packages. This could be solved with some AJAX terminal.
-- 
panic(Unable to find empty mailbox for aha1542.\n);
2.2.16 /usr/src/linux/drivers/scsi/aha1542.c


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-27 Thread Sandro Tosi
On Tue, Jul 27, 2010 at 17:12, Wouter Verhelst wou...@debian.org wrote:
 On Tue, Jul 27, 2010 at 04:56:03PM +0200, Raphael Hertzog wrote:
 With a free form field called System specific information, please paste
 here the output of “reportbug --template package”.

 That could even be reasonable.

 Except many people won't bother doing that.

exactly

 Currently, the barrier to submitting bugs manually (that is, through
 mail but without the use of reportbug) makes it less common for people
 to file useless bug reports.

 I don't think there's anything inherently wrong with a webinterface, but
 perhaps make it easier to find that webinterface if people use
 reportbug. That is, have a desktop icon file a bug that causes
 reportbug to gather the necessary information from the local system,
 submit an HTTP request with template information over SOAP or some such,
 receive an HTTP URL from the server, and then fire off sensible-browser
 with said URL to allow the user to fill in whatever needs to be filled
 in.

I find this method very nice to give the users an immediate feedback
their bugs was successfully reported.

OTOH, the proposal above would use something similar to --template
output to feed a webform where only teh body and the subject of the
repot is missing (or those the only 2 things a john doe user would
add), in that case, I don't see the advantage over a simple reportbug.
you don't like cli? ok, give it a try to GTK+ UI - make that file a
bug icon open the GTK+ UI for reportbug. We develop it with being
user friendlier than the cli version, so use it, let us know if you
like it and if there something to fix/adjust, report a bug :)

Regards,
-- 
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Raphael Hertzog
On Sun, 25 Jul 2010, Teemu Likonen wrote:
 * 2010-07-25 12:54 (+0200), Marc Haber wrote:
 
  stable = release
  testing = current
  unstable = development
 
 I like these. They describe the three distributions well and current
 might encourage more users than testing. Advertising constantly
 usable and trendy rolling release would surely help.

+1

I would not introduce release but just keep stable, it describes the
distribution well.

But current is definitely a better name for testing and development
(or devel) would be a nice alias for unstable.

Cheers,
-- 
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Arief M Utama

 On 26/07/2010 06:08, Olivier Bonvalet wrote:

PS: I don't know how much of this still belongs to d-devel (honestly,
very few of the discussions about reportbug arisen from this thread
does) and so you might probably want to move the conversation to
reportbug-ma...@lists.alioth.debian.org .


I agree, and I already mailed ow...@bugs.debian.org to know if I can 
help for that. So I will continue discussion with them.




Olivier,

If you need any help, I'd like to help creating the web-interface. I 
have some years of experience in php.



All the best.
-arief



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Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Raphael Hertzog
Hi,

On Thu, 22 Jul 2010, Benjamin Drung wrote:
 Am Donnerstag, den 22.07.2010, 10:20 +0200 schrieb Yves-Alexis Perez:
  On 21/07/2010 10:25, Paul Wise wrote:
   They also currently have almost 20 times as many popcon submissions as
   Debian and continuing growth:
   
   http://popcon.ubuntu.com/
   http://popcon.ubuntu.com/stat/sub-i386.png
  
  Is it enabled by default without asking the user? (I didn't do an ubuntu
  install since warty or hoary so I wouldn't know)
 
 No. You have to enable it in a submenu.

I could not find that submenu while installing 10.04. It's quite
possibly only in the alternate installer image nowadays (that is used
for the server edition AFAIK).

Cheers,
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Olivier Bonvalet

Le 26/07/2010 10:26, Arief M Utama a écrit :

 On 26/07/2010 06:08, Olivier Bonvalet wrote:

PS: I don't know how much of this still belongs to d-devel (honestly,
very few of the discussions about reportbug arisen from this thread
does) and so you might probably want to move the conversation to
reportbug-ma...@lists.alioth.debian.org .


I agree, and I already mailed ow...@bugs.debian.org to know if I can 
help for that. So I will continue discussion with them.




Olivier,

If you need any help, I'd like to help creating the web-interface. I 
have some years of experience in php.



All the best.
-arief



Thanks but it's Perl only :(
And of course everybody know that PHP stand for People Hate Perl ;)

So not sure I can help.

Olivier


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Raphael Hertzog
On Mon, 26 Jul 2010, Daniel Reurich wrote:
   2) store output in a file, read it, then copy/paste on my MUA : you call
   that user friendly ? ;)
  
  No, but it's a viable solution (and I heard several people are already
  doing similar stuff).
 
 you could improve this and have it call sensible-browser
 mailto:u...@example.com?subject=bug\ Subject\body=bug\ report\ body.
 
 This would automagically put the appropriate information directly into
 the users default email client.
 
 (It would be easier still if sensible-utils included a mail user agent as 
 well,
 then we could just call that.)  Alternatively we could ask the user what
 mua they use (provide a list out of the installed mua's) - and use that.

That's the approach followed by reportbug-ng. I've read reports from the
author that it's not working very well for all the MUA when used through
the xdg-email indirection.

Hence reportbug-ng allows you to pick up your MUA in a list and it uses
MUA specifict options to achieve its goal.

Cheers,
-- 
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Ian Jackson
Brian May writes (Re: How to make Debian more attractive for users, was: Re: 
The number  of popcon.debian.org-submissions is falling):
 I would really like to see a HTML/HTTP browser based interface for the
 BTS. I would have several advantages:

I would strongly resist any such suggestion, for the reasons I have
already explained.

In summary: We don't have a lack of bug reports, we have a lack of
developer time.  Increasing the number of bug reports will take away
developer time for triage, for no benefit.

Simply, we do not need to, and should not, make reporting bugs easier.

Ian.


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Teemu Likonen
* 2010-07-26 08:13 (+0200), Raphael Hertzog wrote:

 * 2010-07-25 12:54 (+0200), Marc Haber wrote:
 stable = release
 testing = current
 unstable = development

 I would not introduce release but just keep stable, it describes
 the distribution well.

Yes, that's it: stable - current - development. Now, who will proceed to
make the change? :-) (I can't, I'm not a DD.)


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Bastian Venthur
Am 26.07.2010 11:56, schrieb Raphael Hertzog:
 On Mon, 26 Jul 2010, Daniel Reurich wrote:
 (It would be easier still if sensible-utils included a mail user agent as 
 well,
 then we could just call that.)  Alternatively we could ask the user what
 mua they use (provide a list out of the installed mua's) - and use that.
 
 That's the approach followed by reportbug-ng. I've read reports from the
 author that it's not working very well for all the MUA when used through
 the xdg-email indirection.
 
 Hence reportbug-ng allows you to pick up your MUA in a list and it uses
 MUA specifict options to achieve its goal.

Yep, that's correct. I wish xdg-email would work as expected but it does
not so I have to take care of each and every quirk of a MUA if it wants
to be used by reportbug-ng.

If my summer of code project works well, debbugs' SOAP interface will
offer write operations. Then we don't need a MUA to report/manipulate
bugs anymore. That will make things much easier.


Cheers,

Bastian


-- 
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Debian Developer venthur at debian org



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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Paul Wise
On Mon, Jul 26, 2010 at 11:13 AM, Bastian Venthur vent...@debian.org wrote:

 Yep, that's correct. I wish xdg-email would work as expected but it does
 not so I have to take care of each and every quirk of a MUA if it wants
 to be used by reportbug-ng.

Shouldn't those quirks be moved into xdg-email?

-- 
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pabs

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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Michael Gilbert
On Mon, 26 Jul 2010 12:49:00 +0100, Ian Jackson wrote:
 Brian May writes (Re: How to make Debian more attractive for users, was: Re: 
 The number  of popcon.debian.org-submissions is falling):
  I would really like to see a HTML/HTTP browser based interface for the
  BTS. I would have several advantages:
 
 I would strongly resist any such suggestion, for the reasons I have
 already explained.
 
 In summary: We don't have a lack of bug reports, we have a lack of
 developer time.  Increasing the number of bug reports will take away
 developer time for triage, for no benefit.
 
 Simply, we do not need to, and should not, make reporting bugs easier.

As a point of reference, Ubuntu disabled their easy-to-find http bug
submission page because of this very problem.  Although it is still
possible to submit bugs via http, you need to know the url scheme;
something like http://launchpad.net/bugs/package/+submit.

I think detailed bug submission instructions (including philosophy on
why bugs are useful, how Debian is different/good WRT bug fixing, and
how to write a good report) in the default browser home pages would go a
lot further toward educating users and improving bug reports than
anything else. A reportbug-ng quicklaunch icon by default on all of the
desktop environments may be useful as well.

Best wishes,
Mike


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Marc Haber
On Mon, 26 Jul 2010 08:13:29 +0200, Raphael Hertzog
hert...@debian.org wrote:
On Sun, 25 Jul 2010, Teemu Likonen wrote:
 * 2010-07-25 12:54 (+0200), Marc Haber wrote:
 
  stable = release
  testing = current
  unstable = development
 
 I like these. They describe the three distributions well and current
 might encourage more users than testing. Advertising constantly
 usable and trendy rolling release would surely help.

+1

I would not introduce release but just keep stable, it describes the
distribution well.

I thought about that, but to me it is not clear whether stable 
current or stable  current. That relationship is easier with release
 current, and release explains well why that distribution only moves
twice a year.

Greetings
Marc
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Marc Haber
On Sun, 25 Jul 2010 13:32:49 -0400, Will ay1...@gmail.com wrote:
Additionally, an HTTP interface to reportbug would be a good idea.
Many new users find it difficult or unnecessary to set up an MTA when
they first install, so allowing to use some kind of HTTP interface
would be very nice indeed.

This will decrease the quality of bugs even more since the bug reports
are not going to contain even the minimum of information collected by
reportbug.

Greetings
Marc
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Roger Leigh
On Mon, Jul 26, 2010 at 12:49:00PM +0100, Ian Jackson wrote:
 Brian May writes (Re: How to make Debian more attractive for users, was: Re: 
 The number  of popcon.debian.org-submissions is falling):
  I would really like to see a HTML/HTTP browser based interface for the
  BTS. I would have several advantages:
 
 I would strongly resist any such suggestion, for the reasons I have
 already explained.
 
 In summary: We don't have a lack of bug reports, we have a lack of
 developer time.  Increasing the number of bug reports will take away
 developer time for triage, for no benefit.
 
 Simply, we do not need to, and should not, make reporting bugs easier.

An HTTP interface for /manipulating/ (not necessarily submitting)
bugs would be a huge timesaver for me at least.  If I'm working
through the list of bugs in a package and setting tags, for example,
sending mail after mail to cont...@bugs (or even using bts) is
an inefficient use of my time.  Simply ticking a tag and submitting
the changes á la bugzilla is much quicker and with instant feedback
(I don't need to check all the mail replies to make sure the
operation succeeded, and I don't need to carefully compose a
mail with the correct syntax or spend time copying and pasting bug
numbers and other details onto the command line).  The same applies
to other common BTS operations.

While it's very useful to do all BTS operations by mail, mail is
not the be-all and end-all of BTS interaction.  I do find I spend
most of my time browsing bugs using the web interface, and being
able to submit changes (and even attach patches and comments)
would save me a lot of time, which translates to being able to do
more Debian work in the time I have available.


Regards,
Roger

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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Bastian Venthur
Am 26.07.2010 17:21, schrieb Paul Wise:
 On Mon, Jul 26, 2010 at 11:13 AM, Bastian Venthur vent...@debian.org wrote:
 
 Yep, that's correct. I wish xdg-email would work as expected but it does
 not so I have to take care of each and every quirk of a MUA if it wants
 to be used by reportbug-ng.
 
 Shouldn't those quirks be moved into xdg-email?

Maybe, but xdg-email does not quite work the way I expected. Xdg-email
tries to detect the desktop environment and calls the relevant helper.
In case of KDE4 it just calls /usr/lib/kde4/libexec/kmailservice with a
mailto-URL and hopes that kmailservice does the right thing.
Unfortunately kmailservice is very buggy, resulting in terribly
formatted mails and even omitted parts (like subject or to-field).


Cheers,

Bastian

-- 
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Debian Developer venthur at debian org



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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Stefano Zacchiroli
On Mon, Jul 26, 2010 at 05:47:53PM +0100, Roger Leigh wrote:
 An HTTP interface for /manipulating/ (not necessarily submitting) bugs
 would be a huge timesaver for me at least.

Preliminary code for that has been around for a while now:
https://alioth.debian.org/projects/bts-webui/. It's even possible that
Marga still has a running instance somewhere, although I'm not sure
about that.

If you or anyone else is interested in the topic, you might want to join
the project and push for an actual deployment.

Cheers.

-- 
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z...@{upsilon.cc,pps.jussieu.fr,debian.org} -- http://upsilon.cc/zack/
Dietro un grande uomo c'è ..|  .  |. Et ne m'en veux pas si je te tutoie
sempre uno zaino ...| ..: | Je dis tu à tous ceux que j'aime


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread JPenny
Marc Haber mh+debian-de...@zugschlus.de wrote on 07/26/2010 12:00:28 PM:

 Marc Haber mh+debian-de...@zugschlus.de 
 07/26/2010 12:00 PM
 
 To
 
 debian-devel@lists.debian.org
 
 cc
 
 Subject
 
 Re: How to make Debian more attractive for users, was: Re: The 
 number  of popcon.debian.org-submissions is falling
 
 On Mon, 26 Jul 2010 08:13:29 +0200, Raphael Hertzog
 hert...@debian.org wrote:
 On Sun, 25 Jul 2010, Teemu Likonen wrote:
  * 2010-07-25 12:54 (+0200), Marc Haber wrote:
  
   stable = release
   testing = current
   unstable = development
  
  I like these. They describe the three distributions well and 
current
  might encourage more users than testing. Advertising constantly
  usable and trendy rolling release would surely help.
 
 +1
 
 I would not introduce release but just keep stable, it describes 
the
 distribution well.
 
 I thought about that, but to me it is not clear whether stable 
 current or stable  current. That relationship is easier with release
  current, and release explains well why that distribution only moves
 twice a year.

How about 
conservative  -- stable
edgy  -- testing
high-risk  -- unstable
?

 
 Greetings
 Marc
 -- 
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Header
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http://www.zugschlus.de/
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Re: Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Magnus Berg
Why is it neccecary to show mail adresses in bug reports and mail list?
This help spammers, take capacity from the internet and makes people who
are friendly to contribute once to bug reports and mail list crasy. I
think that sucks and I don't help you with sending any bug reports
because of that.

Magnus Berg


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Don Armstrong
On Mon, 26 Jul 2010, Magnus Berg wrote:
 I think that sucks and I don't help you with sending any bug reports
 because of that.

See http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=63995


Don Armstrong

-- 
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such that it can be singled out, by means of emperical tests, in a
negative sense: it must be possible for an emperical scientific system
to be refuted by experience.
 -- Sir Karl Popper _Logic of Scientific Discovery_ §6

http://www.donarmstrong.com  http://rzlab.ucr.edu


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Re: Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Andrei Popescu
On Lu, 26 iul 10, 18:42:06, Magnus Berg wrote:
 Why is it neccecary to show mail adresses in bug reports and mail list?
 This help spammers, take capacity from the internet and makes people who
 are friendly to contribute once to bug reports and mail list crasy. I
 think that sucks and I don't help you with sending any bug reports
 because of that.

http://www.interhack.net/pubs/munging-harmful/

Regards,
Andrei
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Hans-J. Ullrich
Am Montag, 26. Juli 2010 schrieb Teemu Likonen:
 * 2010-07-26 08:13 (+0200), Raphael Hertzog wrote:
  * 2010-07-25 12:54 (+0200), Marc Haber wrote:
  stable = release
  testing = current
  unstable = development
Yeah, I like it, too. This is better than the suggetion, with that I  
initiated this conversation.

Thumbs up!

Hans


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Re: Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Magnus Berg
 Magnus Berg wrote:
  I think that sucks and I don't help you with sending any bug reports
  because of that.

 See http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=63995


 Don Armstrong

And you wonder: How to make Debian more attractive for users. :-)

First thing: Average Linux user may not be very interested in spam hunting.
Second thing: If you intend to be attractive for the average Linux user - 
Ubuntu users for instance - keep in mind that most users want a user friendly, 
easy to use distro, with helpful and understanding crew. If you intend to keep 
on working with computer nerds in mind you will never be attractive for the 
average Linux user.

You chose

Magnus Berg



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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Andres Mejia
On Monday 26 July 2010 11:54:29 Marc Haber wrote:
 On Sun, 25 Jul 2010 13:32:49 -0400, Will ay1...@gmail.com wrote:
 Additionally, an HTTP interface to reportbug would be a good idea.
 Many new users find it difficult or unnecessary to set up an MTA when
 they first install, so allowing to use some kind of HTTP interface
 would be very nice indeed.
 
 This will decrease the quality of bugs even more since the bug reports
 are not going to contain even the minimum of information collected by
 reportbug.
 
 Greetings
 Marc

Here's a template reportbug prints out for iceweasel.

Subject: none

Package: iceweasel
Version: 3.6.3-1
Severity: wishlist



-- Package-specific info:

-- Extensions information
Name: Default
Location: /usr/lib/iceweasel/extensions/{972ce4c6-7e08-4474-a285-3208198ce6fd}
Package: iceweasel
Status: enabled

-- Plugins information
Name: IcedTea NPR Web Browser Plugin (using IcedTea6 1.8 (6b18-1.8-4))
Location: /usr/lib/jvm/java-6-openjdk/jre/lib/amd64/IcedTeaPlugin.so
Package: icedtea6-plugin
Status: enabled

Name: Shockwave Flash
Location: /usr/lib/flashplugin-nonfree/libflashplayer.so
Status: enabled

Name: Silverlight Plug-In
Location: /usr/lib/moon/plugin/libmoonloader.so
Package: moonlight-plugin-core
Status: enabled

Name: Skype Buttons for Kopete
Location: /usr/lib/mozilla/plugins/skypebuttons.so
Package: kopete
Status: enabled

Name: VLC Multimedia Plug-in
Location: /usr/lib/mozilla/plugins/libvlcplugin.so
Package: mozilla-plugin-vlc
Status: enabled


-- Addons package information
ii  icedtea6-plugi 6b18-1.8-4 web browser plugin based on OpenJDK and Iced
ii  iceweasel  3.6.3-1Web browser based on Firefox
ii  kopete 4:4.4.5-1  instant messaging and chat application
ii  moonlight-plug 1.0.1-3+b1 Free Software clone of Silverlight 1.0 - plu
ii  mozilla-plugin 1.1.1-1multimedia plugin for web browsers based on 

-- System Information:
Debian Release: squeeze/sid
  APT prefers unstable
  APT policy: (500, 'unstable'), (1, 'experimental')
Architecture: amd64 (x86_64)

Kernel: Linux 2.6.32-5-amd64 (SMP w/8 CPU cores)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash

Versions of packages iceweasel depends on:
ii  debianutils   3.4Miscellaneous utilities specific t
ii  fontconfig2.8.0-2.1  generic font configuration library
ii  libc6 2.11.2-2   Embedded GNU C Library: Shared 
lib
ii  libglib2.0-0  2.24.1-1   The GLib library of C routines
ii  libgtk2.0-0   2.20.1-1   The GTK+ graphical user interface 
ii  libnspr4-0d   4.8.4-2NetScape Portable Runtime Library
ii  libstdc++64.4.4-7The GNU Standard C++ Library v3
ii  procps1:3.2.8-9  /proc file system utilities
ii  psmisc22.12-1utilities that use the proc file s
ii  xulrunner-1.9.2   1.9.2.3-2  XUL + XPCOM application runner

iceweasel recommends no packages.

Versions of packages iceweasel suggests:
ii  libgssapi-krb5-21.8.1+dfsg-5 MIT Kerberos runtime libraries - 
k
pn  mozplugger  none   (no description available)
ii  ttf-lyx 1.6.7-1  TrueType versions of some TeX 
font
pn  ttf-mathematica4.1  none   (no description available)
ii  xfonts-mathml   4Type1 Symbol font for MathML
pn  xprint  none   (no description available)

Versions of packages xulrunner-1.9.2 depends on:
ii  libasound2  1.0.23-1 shared library for ALSA 
applicatio
ii  libatk1.0-0 1.30.0-1 The ATK accessibility toolkit
ii  libbz2-1.0  1.0.5-4  high-quality block-sorting file co
ii  libc6   2.11.2-2 Embedded GNU C Library: Shared 
lib
ii  libcairo2   1.9.6-6  The Cairo 2D vector graphics 
libra
ii  libdbus-1-3 1.2.24-2 simple interprocess messaging 
syst
ii  libffi5 3.0.9-2  Foreign Function Interface library
ii  libfontconfig1  2.8.0-2.1generic font configuration library
ii  libfreetype62.4.0-2  FreeType 2 font engine, shared 
lib
ii  libgcc1 1:4.4.4-7GCC support library
ii  libglib2.0-02.24.1-1 The GLib library of C routines
ii  libgtk2.0-0 2.20.1-1 The GTK+ graphical user interface 
ii  libhunspell-1.2-0   1.2.11-1 spell checker and morphological 
an
ii  libjpeg62   6b1-1The Independent JPEG Group's JPEG 
ii  libmozjs3d  1.9.2.3-2The Mozilla SpiderMonkey 
JavaScrip
ii  libnspr4-0d 4.8.4-2  NetScape Portable Runtime Library
ii  libnss3-1d  3.12.6-3 Network Security Service 
libraries
ii  libpango1.0-0   1.28.1-1 

Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Don Armstrong
On Mon, 26 Jul 2010, Magnus Berg wrote:
  Magnus Berg wrote:
   I think that sucks and I don't help you with sending any bug reports
   because of that.
 
  See http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=63995

 And you wonder: How to make Debian more attractive for users. :-)
 
 First thing: Average Linux user may not be very interested in spam
 hunting.

That's fine; there are numerous e-mail providers which handle the spam
problem for you.

 Second thing: If you intend to be attractive for the average Linux
 user - Ubuntu users for instance - keep in mind that most users want
 a user friendly, easy to use distro, with helpful and understanding
 crew. If you intend to keep on working with computer nerds in mind
 you will never be attractive for the average Linux user.

While I have no problem with changes to make Debian and reporting bugs
more attractive and useful for new users, I will not make changes that
make the BTS more difficult to use for the people who are already
using it and doing the work. Obscuring bug reporters makes it much
more difficult for people to contact bug reporters and other
interested parties for very little gain. [After all, my e-mail address
is on (almost) every single page that the BTS generates...]


Don Armstrong

-- 
S: Make me a sandwich
B: What? Make it yourself.
S: sudo make me a sandwich
B: Okay.
 -- xkcd http://xkcd.com/c149.html

http://www.donarmstrong.com  http://rzlab.ucr.edu


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Russ Allbery
Magnus Berg debianjunkm...@burgsvik.se writes:

 And you wonder: How to make Debian more attractive for users. :-)

 First thing: Average Linux user may not be very interested in spam
 hunting.  Second thing: If you intend to be attractive for the average
 Linux user - Ubuntu users for instance - keep in mind that most users
 want a user friendly, easy to use distro, with helpful and understanding
 crew. If you intend to keep on working with computer nerds in mind you
 will never be attractive for the average Linux user.

A bug report is a conversation.  If the user doesn't want to be
contactable, I would strongly prefer they not file a bug report at all,
since frequently I won't be able to do anything about it without having
that conversation.

 You chose

I tend towards Ian's position on this.  I don't think enabling more,
lower-quality, unrepliable bug reports is going to make Debian any better
or any more user-friendly than it is now.  I have plenty of high-quality
bug reports from contactable people to work on already.

I think you're chasing the wrong problem.

-- 
Russ Allbery (r...@debian.org)   http://www.eyrie.org/~eagle/


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Jesús M. Navarro
Hi, Ian:

On Monday 26 July 2010 13:49:00 Ian Jackson wrote:
 Brian May writes (Re: How to make Debian more attractive for users, was: 
Re: The number  of popcon.debian.org-submissions is falling):
  I would really like to see a HTML/HTTP browser based interface for the
  BTS. I would have several advantages:

 I would strongly resist any such suggestion, for the reasons I have
 already explained.

 In summary: We don't have a lack of bug reports, we have a lack of
 developer time.  Increasing the number of bug reports will take away
 developer time for triage, for no benefit.

 Simply, we do not need to, and should not, make reporting bugs easier.

I would say bug reports should be always welcome.  The easier to fill bug 
reports, the better.

Good quality bug reports, I mean.

Then the problem would be not how many bug reports Debian gets but what's its 
quality and how it can be made better.

But still the premise holds: the easier to fill bug reports, the better.  If 
more bug reports is a problem then it can be only because the quality of 
them, not their quantity.  If you fill there are too many bug reports I'd say 
that's because their quality is not as good as desired so the problem is how 
to increase the bug report quality not to make difficult to fill more of 
them.

Cheers.


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Jesús M. Navarro
Hi Marc:

On Monday 26 July 2010 17:54:29 Marc Haber wrote:
 On Sun, 25 Jul 2010 13:32:49 -0400, Will ay1...@gmail.com wrote:
 Additionally, an HTTP interface to reportbug would be a good idea.
 Many new users find it difficult or unnecessary to set up an MTA when
 they first install, so allowing to use some kind of HTTP interface
 would be very nice indeed.

 This will decrease the quality of bugs even more since the bug reports
 are not going to contain even the minimum of information collected by
 reportbug.

Filling a bug report by HTTP doesn't absolutly mean information must be lost, 
does it?

Cheers.


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Will
6, 2010 at 11:54 AM, Marc Haber mh+debian-de...@zugschlus.de wrote:
 On Sun, 25 Jul 2010 13:32:49 -0400, Will ay1...@gmail.com wrote:
Additionally, an HTTP interface to reportbug would be a good idea.
Many new users find it difficult or unnecessary to set up an MTA when
they first install, so allowing to use some kind of HTTP interface
would be very nice indeed.

 This will decrease the quality of bugs even more since the bug reports
 are not going to contain even the minimum of information collected by
 reportbug.

 Greetings
 Marc
 --
 -- !! No courtesy copies, please !! -
 Marc Haber         |    Questions are the         | Mailadresse im Header
 Mannheim, Germany  |     Beginning of Wisdom      | http://www.zugschlus.de/
 Nordisch by Nature | Lt. Worf, TNG Rightful Heir | Fon: *49 621 72739834


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I said HTTP interface. I did not say web interface. I have not
commented on making a web frontend to the BTS. I was suggesting using
HTTP as an alternative transport mechanism since it would require less
configuration on the user's part. Any GUI bug reporter/reportbug could
transmit information to the BTS via HTTP, and it would be easy to slap
a web frontend on top of that if people so desired. It would
definitely easier than building one off of the SMTP interface we have
currently.

-- 
-Will Orr


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Fernando Lemos
2010/7/26 Jesús M. Navarro jesus.nava...@undominio.net:
 Hi, Ian:

 On Monday 26 July 2010 13:49:00 Ian Jackson wrote:
 Brian May writes (Re: How to make Debian more attractive for users, was:
 Re: The number  of popcon.debian.org-submissions is falling):
  I would really like to see a HTML/HTTP browser based interface for the
  BTS. I would have several advantages:

 I would strongly resist any such suggestion, for the reasons I have
 already explained.

 In summary: We don't have a lack of bug reports, we have a lack of
 developer time.  Increasing the number of bug reports will take away
 developer time for triage, for no benefit.

 Simply, we do not need to, and should not, make reporting bugs easier.

 I would say bug reports should be always welcome.  The easier to fill bug
 reports, the better.

How many BTS reports have you closed?

I don't mean to sound offensive here, but this thread is fruitless.
All I see is people talking and talking over something they have no
say in.

This is free software. If you want to get your idea implemented,
either file a bug report and patiently wait (and leave debian-devel
alone) or implement it yourself. Talk is cheap.


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Brian May
On 26 July 2010 21:49, Ian Jackson ijack...@chiark.greenend.org.uk wrote:
 Brian May writes (Re: How to make Debian more attractive for users, was: Re: 
 The number  of popcon.debian.org-submissions is falling):
 I would really like to see a HTML/HTTP browser based interface for the
 BTS. I would have several advantages:

 I would strongly resist any such suggestion, for the reasons I have
 already explained.

 In summary: We don't have a lack of bug reports, we have a lack of
 developer time.  Increasing the number of bug reports will take away
 developer time for triage, for no benefit.

My proposal would save developers time in managing bug reports. I have
lost track of how much time I have wasted because I made a mistake in
an email to cont...@bugs.debian.org, only to have to try and fix up
the mess through the same interface. This time wasted would have been
better spent on fixing problems with my package.
-- 
Brian May br...@microcomaustralia.com.au


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Arief M Utama



Le 26/07/2010 10:26, Arief M Utama a écrit :


Olivier,

If you need any help, I'd like to help creating the web-interface. I 
have some years of experience in php.



All the best.
-arief



Thanks but it's Perl only :(


Ahh.. :-(
No possibilities to implement the interface in php while leaving the 
rest in perl?



And of course everybody know that PHP stand for People Hate Perl ;)


:-)

I dont hate perl. I just cant read most of it, yet ;-)


So not sure I can help.


Well, better luck next time.


All the best.
-arief


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Re: Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-26 Thread Josselin Mouette
Le lundi 26 juillet 2010 à 20:19 +0200, Magnus Berg a écrit :
 And you wonder: How to make Debian more attractive for users. :-)
 
 First thing: Average Linux user may not be very interested in spam
 hunting.
 Second thing: If you intend to be attractive for the average Linux
 user - Ubuntu users for instance - keep in mind that most users want a
 user friendly, easy to use distro, with helpful and understanding
 crew. If you intend to keep on working with computer nerds in mind you
 will never be attractive for the average Linux user.

We want the distribution to be friendly and easy to use by anyone.

We want to receive bug reports only from computer nerds since they are
the ones who write useful reports.

How are those two statements incompatible?

-- 
 .''`.  Josselin Mouette
: :' :
`. `'  “If you behave this way because you are blackmailed by someone,
  `-[…] I will see what I can do for you.”  -- Jörg Schilling


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Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Andrei Popescu
On Du, 25 iul 10, 13:08:22, Tim Clewlow wrote:
 
 PS - If you want to record how many people are using different
 things, then perhaps if the update servers record IP addresses and
 requested updates then this could give you more data as it does not
 require a system has specifically installed a popcon type
 application for this method to work.

This is not reliable due to NATs and DHCP addresses.

Regards,
Andrei
-- 
Offtopic discussions among Debian users and developers:
http://lists.alioth.debian.org/mailman/listinfo/d-community-offtopic


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Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Petter Reinholdtsen

[Tim Clewlow]
 Winning a popularity contest just isn't one of my motivations.

 Cheers, Tim.

 PS - If you want to record how many people are using different
 things, then perhaps if the update servers record IP addresses and
 requested updates then this could give you more data as it does not
 require a system has specifically installed a popcon type
 application for this method to work.

This should not the motivation for submitting information to
URL: http://popcon.debian.org/ .  We are not really trying to figure
out how many people are using Debian, we are trying to figure out
which packages are being used in Debian.  And for this it is valuable
to have as many submit information about the packages they have
installed and are using.

The popcon data is used to make sure the most used packages are on the
first installation CD and DVD, and to focus the project QA and other
resources on the packages used by the most people.  It is also used
when evaluating if a package should be dropped when is orphaned, and
many other similar decisions.  In short, the popcon data is used in a
lot of ways in the project, and because of this it is important to get
as many submitters are possible, to make sure the popcon data is
representative of our installation base.

Happy hacking
-- 
Petter Reinholdtsen


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Marc Haber
On Thu, 22 Jul 2010 08:02:52 +0200, Lucas Nussbaum
lu...@lucas-nussbaum.net wrote:
On 22/07/10 at 14:22 +1000, Russell Coker wrote:
 On Thu, 22 Jul 2010, Lucas Nussbaum lu...@lucas-nussbaum.net wrote:
   That's an interesting idea.  But where is the money going to come from?
  
  This idea is likely to get so much people against it that it's not worth
  discussing.
 
 Involvement of Debian funds would cause problems, but there are other 
 options.
 
 We could have Debian maintain a list of consultants and companies that 
 provide 
 phone and Jabber support.  Also a mapping of consultants to areas of 
 expertise 
 would be good (EG if someone happens to need some paid expert advice on 
 Debian 
 SE Linux ;).

We currently have 827 consultants in 64 countries listed on
http://www.debian.org/consultants/, which is pretty easy to find. It's
true that this listing could be improved, but still, it's there (also,
you are not listed).

It is also grossly ineffective. My company is listed there since 2004
and has received like three incoming questions and not a single buck
of revenue via this medium.

Greetings
Marc
-- 
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Marc Haber
On Thu, 22 Jul 2010 11:08:28 +0200, Bastien ROUCARIES
roucaries.bast...@gmail.com wrote:
For isntance the bug sytem could be made simplier for joe
simpler user,

What's so hard about typing reportbug?

Greetings
Marc
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Mikhail Gusarov

Twas brillig at 11:53:28 25.07.2010 UTC+02 when mh+debian-de...@zugschlus.de 
did gyre and gimble:

 For isntance the bug sytem could be made simplier for joe simpler
 user,

 MH What's so hard about typing reportbug?

Lack of distributed global hypnoeducation which pre-fills users' minds with 
this information.

-- 
  http://fossarchy.blogspot.com/


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Marc Haber
On Thu, 22 Jul 2010 07:37:41 +0100, Fuentes, Adolfo
a.fuen...@liverpool.ac.uk wrote:
Well, then the problem I think is that people don't get to know what we all 
already know: That Debian is perhaps the best distro (in general terms). As 
Paul Wise commented, we need more promotion and more people creating 
screenshots. At least this would be the easiest and cheapest way to start with 
helping users discover these features.

I have never understood the reason why a screenshot may be relevant to
show what a distribution can do. I am prett sure that my Debian system
(even the desktops) don't remotely resemble what such a screenshot
would show.

Please use reasonable line lengths and do not top post.

Greetings
Marc
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Marc Haber
On Thu, 22 Jul 2010 14:46:22 +0200, Hans-J. Ullrich
hans.ullr...@loop.de wrote:
I suggest for this, to thinlk about other names, for example 

- stable = server

- testing = desktop

- unstable = super_modern

stable = release
testing = current
unstable = development

(kind of copied from FreeBSD).

Greetings
Marc
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Olivier Bonvalet

Le 25/07/2010 11:53, Marc Haber a écrit :

On Thu, 22 Jul 2010 11:08:28 +0200, Bastien ROUCARIES
roucaries.bast...@gmail.com  wrote:
   

For isntance the bug sytem could be made simplier for joe
simpler user,
 

What's so hard about typing reportbug?

Greetings
Marc
   


It's dependent of a (good) local MTA configuration, or use of a distant 
SMTP server on which we have to remember login and password.
I would like have an alternative and independent protocol (thought HTTP 
for example), when we can't easily use MTA/SMTP.


Olivier


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Marc Haber
On Sun, 25 Jul 2010 13:09:48 +0200, Olivier Bonvalet
debian.l...@daevel.fr wrote:
I would like have an alternative and independent protocol (thought HTTP 
for example), when we can't easily use MTA/SMTP.

Agreed, but HTTP is not the ultimative help. See corporate networks
with a non-transparent proxy which is configured centrally into the
windows boxes, so that users might not readily know that there is one.

Greetings
Marc
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Olivier Bonvalet

Le 25/07/2010 15:19, Marc Haber a écrit :

On Sun, 25 Jul 2010 13:09:48 +0200, Olivier Bonvalet
debian.l...@daevel.fr  wrote:
   

I would like have an alternative and independent protocol (thought HTTP
for example), when we can't easily use MTA/SMTP.
 

Agreed, but HTTP is not the ultimative help. See corporate networks
with a non-transparent proxy which is configured centrally into the
windows boxes, so that users might not readily know that there is one.

Greetings
Marc
   


HTTP was just an example. But like said on the thread teaching users 
how to submit good bug reports we can support proxies too, and there 
always be setups we will not have any remote access, it's not a reason 
to do not do anything to help those who can't easily use SMTP. Nowadays, 
require SMTP doesn't seem judicious.


Olivier


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Will
 stable = release
 testing = current
 unstable = development

 (kind of copied from FreeBSD).

This.

Additionally, an HTTP interface to reportbug would be a good idea.
Many new users find it difficult or unnecessary to set up an MTA when
they first install, so allowing to use some kind of HTTP interface
would be very nice indeed.

Where I go to school, there are a lot of people who try Linux for the
first time hearing that it's a nice dev environment. They understand
software bugs, know what information to provide, and aren't always
afraid to delve into source code. But a lot of the time, they just
don't wanna be bothered to set up exim.


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Teemu Likonen
* 2010-07-25 12:54 (+0200), Marc Haber wrote:

 stable = release
 testing = current
 unstable = development

I like these. They describe the three distributions well and current
might encourage more users than testing. Advertising constantly
usable and trendy rolling release would surely help.


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Sandro Tosi
Hello,

On Sun, Jul 25, 2010 at 19:32, Will ay1...@gmail.com wrote:
 Additionally, an HTTP interface to reportbug would be a good idea.

are you (and all the others asking for this) willing to help developing one?

 Many new users find it difficult or unnecessary to set up an MTA when
 they first install,

Could you please point to any reference where it's written that the
only way for reportbug to work it's thru a local MTA and not also with
a remote SMTP server?

Regards,
-- 
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My website: http://matrixhasu.altervista.org/
Me at Debian: http://wiki.debian.org/SandroTosi


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Olivier Bonvalet

Le 26/07/2010 00:07, Sandro Tosi a écrit :

Hello,

On Sun, Jul 25, 2010 at 19:32, Willay1...@gmail.com  wrote:
   

Additionally, an HTTP interface to reportbug would be a good idea.
 

are you (and all the others asking for this) willing to help developing one?
   


As a PHP developper, I can help if needed, yes.


Many new users find it difficult or unnecessary to set up an MTA when
they first install,
 

Could you please point to any reference where it's written that the
only way for reportbug to work it's thru a local MTA and not also with
a remote SMTP server?
   


You can use remote SMTP server too, but it's not really easy too : you 
have to setup service host and login each time you install reportbug on 
a server, and remember the password (password often choosen by your FAI) 
each time you will use reportbug.


Olivier


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Wouter Verhelst
On Sun, Jul 25, 2010 at 11:52:50AM +0200, Marc Haber wrote:
 On Thu, 22 Jul 2010 08:02:52 +0200, Lucas Nussbaum
 lu...@lucas-nussbaum.net wrote:
 On 22/07/10 at 14:22 +1000, Russell Coker wrote:
  On Thu, 22 Jul 2010, Lucas Nussbaum lu...@lucas-nussbaum.net wrote:
That's an interesting idea.  But where is the money going to come from?
   
   This idea is likely to get so much people against it that it's not worth
   discussing.
  
  Involvement of Debian funds would cause problems, but there are other 
  options.
  
  We could have Debian maintain a list of consultants and companies that 
  provide 
  phone and Jabber support.  Also a mapping of consultants to areas of 
  expertise 
  would be good (EG if someone happens to need some paid expert advice on 
  Debian 
  SE Linux ;).
 
 We currently have 827 consultants in 64 countries listed on
 http://www.debian.org/consultants/, which is pretty easy to find. It's
 true that this listing could be improved, but still, it's there (also,
 you are not listed).
 
 It is also grossly ineffective. My company is listed there since 2004
 and has received like three incoming questions and not a single buck
 of revenue via this medium.

Mine has been listed since it was incorporated (about a year more than
yours, apparently) and has received two or three inquiries and one
customer.

That's actually even better than the amount of inquiries we've received
through the phone book, FWIW.

But, hey, YMMV.

-- 
The biometric identification system at the gates of the CIA headquarters
works because there's a guard with a large gun making sure no one is
trying to fool the system.
  http://www.schneier.com/blog/archives/2009/01/biometrics.html


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Sandro Tosi
Hi,

On Mon, Jul 26, 2010 at 00:12, Olivier Bonvalet debian.l...@daevel.fr wrote:
 Le 26/07/2010 00:07, Sandro Tosi a écrit :

 Hello,

 On Sun, Jul 25, 2010 at 19:32, Willay1...@gmail.com  wrote:


 Additionally, an HTTP interface to reportbug would be a good idea.


 are you (and all the others asking for this) willing to help developing
 one?


 As a PHP developper, I can help if needed, yes.

That's great! so I suggest to contact ow...@bugs.debian.org and ask
what kind of support you can give. And the same applies to everyone
else that wants a web bug reporting interface: step up and give help!
that's the fastest way to achieve anything in the floss world :)

 Many new users find it difficult or unnecessary to set up an MTA when
 they first install,


 Could you please point to any reference where it's written that the
 only way for reportbug to work it's thru a local MTA and not also with
 a remote SMTP server?


 You can use remote SMTP server too, but it's not really easy too : you have
 to setup service host and login each time you install reportbug on a server,

is copying (or configure) a file, /etc/reportbug.conf, a problem when
creating a new server, that's not done so often and usually requires a
huge amount of other steps?

 and remember the password (password often choosen by your FAI) each time you
 will use reportbug.

then set the right permission on the config file and use smtppasswd
(man reportbug.conf for more info). You can also save the output from
reportbug on a file and send the report from another machine.

Regards,
-- 
Sandro Tosi (aka morph, morpheus, matrixhasu)
My website: http://matrixhasu.altervista.org/
Me at Debian: http://wiki.debian.org/SandroTosi


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Will
5, 2010 at 6:07 PM, Sandro Tosi mo...@debian.org wrote:
 Hello,

 On Sun, Jul 25, 2010 at 19:32, Will ay1...@gmail.com wrote:
 Additionally, an HTTP interface to reportbug would be a good idea.

 are you (and all the others asking for this) willing to help developing one?

 Many new users find it difficult or unnecessary to set up an MTA when
 they first install,

Yes, as a Python developer I'd be glad to add in HTTP support given an
HTTP interface to the BTS.

 Could you please point to any reference where it's written that the
 only way for reportbug to work it's thru a local MTA and not also with
 a remote SMTP server?

It's not, I was working off old information. When I used reportbug a
few years ago, just SMTP was broken, so I just set up an MTA and
forgot about it. Sorry.

 Regards,
 --
 Sandro Tosi (aka morph, morpheus, matrixhasu)
 My website: http://matrixhasu.altervista.org/
 Me at Debian: http://wiki.debian.org/SandroTosi


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Sandro Tosi
hi,

On Mon, Jul 26, 2010 at 00:22, Will ay1...@gmail.com wrote:
 5, 2010 at 6:07 PM, Sandro Tosi mo...@debian.org wrote:
 Hello,

 On Sun, Jul 25, 2010 at 19:32, Will ay1...@gmail.com wrote:
 Additionally, an HTTP interface to reportbug would be a good idea.

 are you (and all the others asking for this) willing to help developing one?

 Many new users find it difficult or unnecessary to set up an MTA when
 they first install,

 Yes, as a Python developer I'd be glad to add in HTTP support given an
 HTTP interface to the BTS.

That's great! given it might take a while to the BTS owner to think
about a proper way to implement that in the current architecture, I'd
suggest to give a look to the small list of bugs against reportbug
and propose some solutions or patches: I'd be happy to review and
ultimately incorporate any valuable work!

 Could you please point to any reference where it's written that the
 only way for reportbug to work it's thru a local MTA and not also with
 a remote SMTP server?

 It's not, I was working off old information. When I used reportbug a
 few years ago, just SMTP was broken, so I just set up an MTA and
 forgot about it. Sorry.

Good, at least we don't have any (known) outdated documentation to fix :)

Regards,
-- 
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My website: http://matrixhasu.altervista.org/
Me at Debian: http://wiki.debian.org/SandroTosi


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Olivier Bonvalet

Le 26/07/2010 00:36, Sandro Tosi a écrit :

Hi,

On Mon, Jul 26, 2010 at 00:12, Olivier Bonvaletdebian.l...@daevel.fr  wrote:
   

Le 26/07/2010 00:07, Sandro Tosi a écrit :
 

Hello,

On Sun, Jul 25, 2010 at 19:32, Willay1...@gmail.comwrote:

   

Additionally, an HTTP interface to reportbug would be a good idea.

 

are you (and all the others asking for this) willing to help developing
one?

   

As a PHP developper, I can help if needed, yes.
 

That's great! so I suggest to contact ow...@bugs.debian.org and ask
what kind of support you can give. And the same applies to everyone
else that wants a web bug reporting interface: step up and give help!
that's the fastest way to achieve anything in the floss world :)

   


Ok, I will do that.


Many new users find it difficult or unnecessary to set up an MTA when
they first install,

 

Could you please point to any reference where it's written that the
only way for reportbug to work it's thru a local MTA and not also with
a remote SMTP server?

   

You can use remote SMTP server too, but it's not really easy too : you have
to setup service host and login each time you install reportbug on a server,
 

is copying (or configure) a file, /etc/reportbug.conf, a problem when
creating a new server, that's not done so often and usually requires a
huge amount of other steps?
   


well, I have not installed all the Debian setups I use. If I can 
automate the reportbug installation, I can also automate the MTA 
installation (but it doesn't resolve the DKIM/SPF problem).



and remember the password (password often choosen by your FAI) each time you
will use reportbug.
 

then set the right permission on the config file and use smtppasswd
(man reportbug.conf for more info). You can also save the output from
reportbug on a file and send the report from another machine.
   


1) store smtppasswd in reportbug.conf : for sure, I will let my SMTP 
passwords in clear text everywhere.
2) store output in a file, read it, then copy/paste on my MUA : you call 
that user friendly ? ;)



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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Sandro Tosi
Hi,

On Mon, Jul 26, 2010 at 00:49, Olivier Bonvalet debian.l...@daevel.fr wrote:
 then set the right permission on the config file and use smtppasswd
 (man reportbug.conf for more info). You can also save the output from
 reportbug on a file and send the report from another machine.


 1) store smtppasswd in reportbug.conf : for sure, I will let my SMTP
 passwords in clear text everywhere.

you missed the part where I said then set the right permission on the
config file :) if you're not the only one (and so you could use the
~/.reportbugrc file with perms that *only* the user read it) reporting
bugs on that machine, then either you don't provide an email
capability for users on that server (f.e. a local MTA forwarding to
the real one) or any other users have to know that pwd.

 2) store output in a file, read it, then copy/paste on my MUA : you call
 that user friendly ? ;)

No, but it's a viable solution (and I heard several people are already
doing similar stuff).

Regards,
Sandro

PS: I don't know how much of this still belongs to d-devel (honestly,
very few of the discussions about reportbug arisen from this thread
does) and so you might probably want to move the conversation to
reportbug-ma...@lists.alioth.debian.org .

-- 
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My website: http://matrixhasu.altervista.org/
Me at Debian: http://wiki.debian.org/SandroTosi


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Olivier Bonvalet

Le 26/07/2010 01:01, Sandro Tosi a écrit :

Hi,

On Mon, Jul 26, 2010 at 00:49, Olivier Bonvaletdebian.l...@daevel.fr  wrote:
   

then set the right permission on the config file and use smtppasswd
(man reportbug.conf for more info). You can also save the output from
reportbug on a file and send the report from another machine.

   

1) store smtppasswd in reportbug.conf : for sure, I will let my SMTP
passwords in clear text everywhere.
 

you missed the part where I said then set the right permission on the
config file :) if you're not the only one (and so you could use the
~/.reportbugrc file with perms that *only* the user read it) reporting
bugs on that machine, then either you don't provide an email
capability for users on that server (f.e. a local MTA forwarding to
the real one) or any other users have to know that pwd.

   
No I didn't missed that part. But I'm not necessary root on that 
server (and I don't trust him), and I don't necessary have my own 
account on that server. So the unix grants are not of any help for me.



2) store output in a file, read it, then copy/paste on my MUA : you call
that user friendly ? ;)
 

No, but it's a viable solution (and I heard several people are already
doing similar stuff).

Regards,
Sandro

PS: I don't know how much of this still belongs to d-devel (honestly,
very few of the discussions about reportbug arisen from this thread
does) and so you might probably want to move the conversation to
reportbug-ma...@lists.alioth.debian.org .
   
I agree, and I already mailed ow...@bugs.debian.org to know if I can 
help for that. So I will continue discussion with them.


Olivier


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Brian May
On 26 July 2010 03:32, Will ay1...@gmail.com wrote:
 Additionally, an HTTP interface to reportbug would be a good idea.
 Many new users find it difficult or unnecessary to set up an MTA when
 they first install, so allowing to use some kind of HTTP interface
 would be very nice indeed.

I would really like to see a HTML/HTTP browser based interface for the
BTS. I would have several advantages:

* Practically everyone has a web browser that is set up and works.
Yes, some companies do filter HTTP requests due to paranoia - these
companies probably also block other ports too.

* A good setup would mean I can make changes to bug reports and get
instant feedback on what happened.

* Yes, the bts command in devscripts does help get these emails
correct, but there is still room to make mistakes, and with the
current setup you have to wait a long time to find out you got
something wrong. By this stage I have gone on to the next task, and
find it a big disruption.

* Can centrally maintain list of questions asked for given package.

* E-Mail only system makes the Debian BTS look arcade to outsiders,
even if it does have unique features that make it stand out from
alternatives (e.g. version tracking).


The one downside I see, is that it is going to be harder, especially
for new users, to give the detailed system information that apparently
can be helpful for some maintainers. So such a system is possibly can
never be a replacement for the traditional reportbug.

The last point (above) may seem cosmetic, however this is a discussion
on getting more Debian users, and may be an important reason people
avoid Debian.
-- 
Brian May br...@microcomaustralia.com.au


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-25 Thread Daniel Reurich
  2) store output in a file, read it, then copy/paste on my MUA : you call
  that user friendly ? ;)
 
 No, but it's a viable solution (and I heard several people are already
 doing similar stuff).

you could improve this and have it call sensible-browser
mailto:u...@example.com?subject=bug\ Subject\body=bug\ report\ body.

This would automagically put the appropriate information directly into
the users default email client.

(It would be easier still if sensible-utils included a mail user agent as 
well,
then we could just call that.)  Alternatively we could ask the user what
mua they use (provide a list out of the installed mua's) - and use that.

 
-- 
Daniel Reurich.

Centurion Computer Technology (2005) Ltd
Mobile 021 797 722





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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-24 Thread Bernd Zeimetz
On 07/22/2010 02:46 PM, Hans-J. Ullrich wrote:
 Hi all, 
 
 and there is another point, I would like to mention. 
 
 The naming of the repository is not well chosen, as it let new and 
 unexperienced people to debian feel a wrong way. The names stable testing 
 and unstable let the poeople think, debian is using crippled software, 
 which 
 is unstable, not well tested. In fact, even software from unstable is often 
 running better, than other (including closed source) software.
 
 I suggest for this, to thinlk about other names, for example 
 
 - stable = server
 
 - testing = desktop
 
 - unstable = super_modern

So all the OMGTHISISCOOL kids install unstable and have a messed up system
because there is something broken in unstable? Thats probably the worst example
for a renaming ever.

 
 Just an example. 
 
 Have fun!
 
 Hans-J. Ullrich
 
 Just an example
 
 


-- 
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-24 Thread vishnu vardhan
Hello DD's and Debian Users,

I have installed Debian around an year ago. Recently, I have subscribed to
various mailing lists and reading them on daily basis, whether they are
relevant to me or not. I am still learning about debian.

Prior to the installation of Debian, I don't have any experience with Linux
or any kind of Linux Distributions. I did some research and concluded that
Debian suits me well due to it's rock solid stability.

When I was first installing Debian, my room mate was also with me. My room
mate has some kind of exposure to linux distros. When the option has come
for installation of popularity-contest, he suggested me not to install it.
He told me that it will take you to places. Eventhough I never understood
what that phrase was meant. I have contacted some other people and they too
has same kind of impression.

The issue lies with a person's perception and privacy fears. The issue has
to be dealt in a careful manner and with a holistic approach.

This is my two step approach :

Step 1 : We should know a person's idea about the package.

Q1 : Did you install the popularity-contest package at the time of
installation ?
A  : Yes or No.

Q2 : Do you know the purpose and use of popularity-contest package ?
A  : Yes or No.

Q3 : What is a popularity-contest package ?
A  : O1 : It sends the installed packages list to the Debian server
anonymously.
 O2 : It collects the data about the system architecture anonmyously.
 O3 : It collects the information about your system hardware and
installed packages and
  distributes to various third party organisations for commercial
and non-commercial
  purposes.

Step 2 : The above step will give us a clear impression about the package
perception. If most of them think that package is

[1] invading the privacy : then we should dispel their fear. The popcon
website should provide more information and it should be more interactive
too. Like providing stats on weekly, monthly, quarterly and yearly basis for
each architecture.

[2] if they have right impression but did not installed the package : There
are two reasons for the answer : [a] they do not have an active internet
connection [b] they are not simply interested, since they find that it has
no value.

[a] We can have a package similar to bugreport and ask them to send an
e-mail. The user will know what they are disclosing exactly.

[b] Can be solved with more information and interactive popcon website.

The Step 1 can achieved by a detailed survey. The survey might be carried on
the website or wiki page of debian. We can also encourage debian users with
websites or blogs to carry out the surveys independently.

To me there is nothing wrong collecting information about system
architecture and installed packages, as long it is anonymous. I hope this
might be helpful for the community. Excuse for broken english.

vishnuvardhan.


Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-24 Thread Steve Langasek
On Fri, Jul 23, 2010 at 01:53:22AM +0200, Jesús M. Navarro wrote:
 Hi again, Russ:

 On Thursday 22 July 2010 14:21:09 Russ Allbery wrote:
  Jesús M. Navarro jesus.nava...@undominio.net writes:
 [...]

  I don't agree; I think it's very hard to say the same thing about testing.

 I already told you that's about perceptions and that each one has his own so 
 I'll try this once more, after that I'll leave.

  Yes, sid sometimes breaks hard,

 It's more than that: Sid is *intended* to break hard; it's not a undesired 
 side effect.

No.  sid is *intended* to continuously integrate new versions of software
into Debian, for testing and use.  Breaking hard *is* an undesired (but
often unavoidable) side effect.

-- 
Steve Langasek   Give me a lever long enough and a Free OS
Debian Developer   to set it on, and I can move the world.
Ubuntu Developerhttp://www.debian.org/
slanga...@ubuntu.com vor...@debian.org


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Re: The number of popcon.debian.org-submissions is falling

2010-07-24 Thread Steve Langasek
On Thu, Jul 22, 2010 at 06:14:23AM -0700, Russ Allbery wrote:
 Goswin von Brederlow goswin-...@web.de writes:
  Russ Allbery r...@debian.org writes:

  Maybe with some tagging as to the origin derivative, so that we can
  handle cases where that data isn't useful?  There's no guarantee that
  the Ubuntu package has much of anything to do with the Debian package
  of the same name; it might not even be the same software.  They're
  *normally* the same, but we could get some weird artifacts.

  Well, ubuntu is quite good with tagging the version. So anything
  reported from popularity-contest 1.48ubuntu1 is from ubuntu. :)

 This is true for packages that Ubuntu has imported from Debian and then
 updated, but I don't believe this is true for packages that are introduced
 directly into Ubuntu and then separately introduced directly into Debian
 later.

It is not /universally/ true for such packages, yes.  Third-party software
that's uploaded to Ubuntu before it's uploaded to Ubuntu will generally
still have ubuntu-annotated version numbers, but there are exceptions.

Cheers,
-- 
Steve Langasek   Give me a lever long enough and a Free OS
Debian Developer   to set it on, and I can move the world.
Ubuntu Developerhttp://www.debian.org/
slanga...@ubuntu.com vor...@debian.org


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Re: The number of popcon.debian.org-submissions is falling

2010-07-24 Thread Tim Clewlow
On Tuesday 20 July 2010 14:41:49 Petter Reinholdtsen wrote:
 The number of submissions to the Debian popularity-contest collector
 is falling, and has done so for some time now.  This can be easily
 seen on URL: http://popcon.debian.org/stat/sub-i386.png .

 This is mostly caused by a fall in the number of Lenny installations,
 as can be seen from
 URL: http://popcon.debian.org/stat/release-1year.png .

 Anyone got any idea how to can get more machines to report to
 popcon.debian.org?  Or can there be some other problem causing the
 fall in the number of submissions?
.

I suspect it has more to do with the general acceptance of *nix
based systems. In the past, *nix users were often want to proclaim
the use of *nix widely and loudly as a way of promoting *nix to the
general public (admit it, we all did it at some time :-). Popcon was
just one more (perceived) way of helping with the promotion. But
now, *nix is well known to the general public, they may not use it,
but they know it exists, and so the need to promote is reduced.

I know for myself I dont bother to install popcon because I really
dont care about popularity any more. I am happy that there is
already a massive *nix base in the community. When I choose to
install *nix, its because of its functionality - all the
tools/applications I need are either already installed, or easy to
install.

Winning a popularity contest just isn't one of my motivations.

Cheers, Tim.

PS - If you want to record how many people are using different
things, then perhaps if the update servers record IP addresses and
requested updates then this could give you more data as it does not
require a system has specifically installed a popcon type
application for this method to work.

-- 
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Re: The number of popcon.debian.org-submissions is falling

2010-07-23 Thread Andrei Popescu
On Jo, 22 iul 10, 16:45:33, Raphael Geissert wrote:
 
 This one is very interesting, as it is the main contact point from our 
 users. The number of subscribers did not drop, but the traffic did (non 
 surprisingly, the number of subscribers increases when the traffic 
 decreases, and vice-versa.)

Ah, the OT threads of the past...

Regards,
Andrei
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Lucas Nussbaum
On 22/07/10 at 14:22 +1000, Russell Coker wrote:
 On Thu, 22 Jul 2010, Lucas Nussbaum lu...@lucas-nussbaum.net wrote:
   That's an interesting idea.  But where is the money going to come from?
  
  This idea is likely to get so much people against it that it's not worth
  discussing.
 
 Involvement of Debian funds would cause problems, but there are other options.
 
 We could have Debian maintain a list of consultants and companies that 
 provide 
 phone and Jabber support.  Also a mapping of consultants to areas of 
 expertise 
 would be good (EG if someone happens to need some paid expert advice on 
 Debian 
 SE Linux ;).

We currently have 827 consultants in 64 countries listed on
http://www.debian.org/consultants/, which is pretty easy to find. It's
true that this listing could be improved, but still, it's there (also,
you are not listed).

 Maybe we could have an IRC channel where people could post questions like I 
 want to pay $50 per hour to have someone fix a bug in my Perl code on 
 Debian/Lenny.  If such a channel was available then I'd occasionally use it 
 for my clients, early last year one DD got a small series of $US100 contracts 
 through me that probably took him about 30 mins each to complete - that's a 
 rate of $US200 per hour and the client was totally happy!
 
 With some of these jobs the faster the response is the more the client is 
 willing to pay.  If you can fix something within the next hour the client 
 will 
 often pay twice what they would pay to have it fixed tomorrow.  In the past 
 I've had ongoing requirements for rapid expert advice on Perl in Debian/Lenny 
 and PHP with libraries backported to Lenny from Squeeze which I couldn't find 
 adequate resources in a small enough amount of time.

So what you are proposing is that an entity would setup a service where
users would post support requests (or development requests), and
developers would, sometimes, pick up the offers and get paid for that.

While I would be totally against using Debian funds to set up such a
service, there's nothing preventing someone from investigating the idea
of creating a company that would provide that service without the
official endorsement of Debian. However, there are several problems:
- are there enough potential clients? If they are willing to pay, why
  would they choose this instead of one of the 827 consultants we
  already have listed?
- is it legally possible/easy to do? this would potentially involve
  developers from many countries with different regulations.
- are there enough interested developers?

This doesn't seem very different from bounty-sponsored development. It
has been tried before. Why did it fail?

L.


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Paul Wise
On Thu, Jul 22, 2010 at 1:38 AM, Hans-J. Ullrich hans.ullr...@loop.de wrote:

 Group 1 can be interested, either when there are Debian (and I mean really
 Debian, not derivates like Ubuntu) preinstalled Computers available. These
 should be easily configurable. A graphical interface (for example in the style
 of webmin) is absolutely necessary. There are a lot of people outside, which
 are NOT gamers, but like internet surfing, need office, e-mail and other 
 stuff.

A couple of netbook models ship with Debian:

http://wiki.debian.org/Hardware/ShippingWithDebian

 Group 2 IMO can only be motivated, if it will be possible, to prove customers
 and distributors, that a fine installed debian is running much faster than a
 windows system. I imagine, that preconfigured gaming images or -packages
 might help them.

The Debian games team created goplay to help users discover games in
Debian. Perhaps this needs more promotion and more people creating
screenshots and probably a rewrite to look more flashy.

-- 
bye,
pabs

http://wiki.debian.org/PaulWise


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RE: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Fuentes, Adolfo
Well, then the problem I think is that people don't get to know what we all 
already know: That Debian is perhaps the best distro (in general terms). As 
Paul Wise commented, we need more promotion and more people creating 
screenshots. At least this would be the easiest and cheapest way to start with 
helping users discover these features.

Sincerely, Adolfo

---
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University of Liverpool
Crown Street
Liverpool, L69 7ZD
United Kingdom

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to you by your children. (Ancient native American Indian proverb)

From: paul.is.w...@gmail.com [paul.is.w...@gmail.com] On Behalf Of Paul Wise 
[p...@debian.org]
Sent: 22 July 2010 07:09
To: debian-devel@lists.debian.org
Subject: Re: How to make Debian more attractive for users, was: Re: The number  
of popcon.debian.org-submissions is falling

On Thu, Jul 22, 2010 at 1:38 AM, Hans-J. Ullrich hans.ullr...@loop.de wrote:

 Group 1 can be interested, either when there are Debian (and I mean really
 Debian, not derivates like Ubuntu) preinstalled Computers available. These
 should be easily configurable. A graphical interface (for example in the style
 of webmin) is absolutely necessary. There are a lot of people outside, which
 are NOT gamers, but like internet surfing, need office, e-mail and other 
 stuff.

A couple of netbook models ship with Debian:

http://wiki.debian.org/Hardware/ShippingWithDebian

 Group 2 IMO can only be motivated, if it will be possible, to prove customers
 and distributors, that a fine installed debian is running much faster than a
 windows system. I imagine, that preconfigured gaming images or -packages
 might help them.

The Debian games team created goplay to help users discover games in
Debian. Perhaps this needs more promotion and more people creating
screenshots and probably a rewrite to look more flashy.

--
bye,
pabs

http://wiki.debian.org/PaulWise


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Josselin Mouette
Le mercredi 21 juillet 2010 à 23:15 +0200, Patrick Matthäi a écrit :
 I think with our next release, we will have got less users. Why?
 We stripped out all binary only firmware images from Linux and put them
 mostly into the non-free linux-firmware image.

If you think this is a problem, you could help with providing non-free
enabled installation images instead of whining.

Cheers,
-- 
 .''`.
: :' :  “Fuck you sir, don’t be suprised when you die if
`. `'   you burn in Hell, because I am a solid Christian
  `-and I am praying for you.”   --  Mike


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Miguel Figueiredo

Em 21-07-2010 18:38, Hans-J. Ullrich escreveu:

Hi community,


[...]

Hi all,

from my personal experience, at management level these kind of questions 
are usual:


- how much will it cost? do i need a bigger workforce?
- Will everything work???
- if anything goest wrong the 'guys who sell it' can reliably (and fast) 
fix it for me?

- if i want to change anything the same guys will do it for me?
- How reliable is this company? Can we really trust them? How come I 
never heard of this?

- why should I change? How will my bussiness benefit?



...my 0,02€ coin.

--

Melhores cumprimentos/Best regards,

Miguel Figueiredo
http://www.DebianPT.org


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Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Yves-Alexis Perez
On 21/07/2010 10:25, Paul Wise wrote:
 They also currently have almost 20 times as many popcon submissions as
 Debian and continuing growth:
 
 http://popcon.ubuntu.com/
 http://popcon.ubuntu.com/stat/sub-i386.png

Is it enabled by default without asking the user? (I didn't do an ubuntu
install since warty or hoary so I wouldn't know)

Cheers,
-- 
Yves-Alexis


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Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Benjamin Drung
Am Donnerstag, den 22.07.2010, 10:20 +0200 schrieb Yves-Alexis Perez:
 On 21/07/2010 10:25, Paul Wise wrote:
  They also currently have almost 20 times as many popcon submissions as
  Debian and continuing growth:
  
  http://popcon.ubuntu.com/
  http://popcon.ubuntu.com/stat/sub-i386.png
 
 Is it enabled by default without asking the user? (I didn't do an ubuntu
 install since warty or hoary so I wouldn't know)

No. You have to enable it in a submenu.

-- 
Benjamin Drung
Ubuntu Developer (www.ubuntu.com) | Debian Maintainer (www.debian.org)


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Jesús M. Navarro
Hi, Manoj:

On Thursday 22 July 2010 07:17:15 Manoj Srivastava wrote:
 On Wed, Jul 21 2010, Will wrote:
  Also I imagine that it helps that they have some kind of commercial
  support behind their projects, whereas Debian has little/none of that.

 One of the  issues I have faced in trying to get Debian
  introduced in big companies is the percieved lack of a coherent
  copyright; and company lawyers being uncomfortable with the concept
  that most licesnse pass the dfsg, but we can't guarantee that, please
  go read several thoudand individual license docs to figure out what you
  are getting.

That's again about perception.  Debian has exactly the same copyright 
coherence (or lack of it) than SUSE, Red Hat, Ubuntu or even proprietary 
Unices.

Cheers.


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Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Goswin von Brederlow
Ian Jackson ijack...@chiark.greenend.org.uk writes:

 Christian PERRIER writes (Re: The number of popcon.debian.org-submissions is 
 falling):
 That number is decreasing. Is that *really* a surprise for anyone?
 These days, in 2010, who is really seriously thinking that, apart from
 a few hardcore geeks, someone who is considering to install a
 Linux-based operating system on a personal machine will even include
 Debian in his|her first choices?

 A much larger number will consider, and perhaps install, a Debian
 derivative.  I think we should regard those users as a part of our
 success, and not too badly bemoan the loss of them as direct users.

Earlier someone mentioned that popcon can report to more than one
tracker. So maybe we should talk to Debian based distributions and
encourage them to report to both their own (if they have one) and
popcon.d.o.

Would be nice for debian to include numbers for Debian based
distributions and have graphs showing the rise and fall of each.

MfG
Goswin


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Jesús M. Navarro
Hi, Russ:

On Thursday 22 July 2010 07:55:52 Russ Allbery wrote:
 Will ay1...@gmail.com writes:
  1, 2010 at 10:36 PM, Russ Allbery r...@debian.org wrote:
  This one always boggles me and makes me wonder if we should present
  Debian unstable or testing as the typical installation.  Debian
  testing (and often Debian unstable) is more stable than the
  distributions with equivalent up-to-date libraries, and those
  distributions generally never offer anything remotely like Debian
  stable.  (RHEL is considerably more unstable than Debian stable *and*
  has even older software, for example.)

[...]


 That's the point.  You have a distribution that works like all the rest
 with the latest and greatest software (often even faster than other
 distributions in some places) AND if you want you can get a wonderfully
 stable distribution that's unlike anything else.

 People who say they don't run Debian because the software it provides is
 too old have no idea what Debian is actually like, and we don't do a very
 good job of educating them.  It's both a better fast-changing distribution
 like Fedora than Fedora and a better stable distribution like Red Hat
 Enterprise than Red Hat Enterprise.  You can pick and still be running
 Debian.

While I see your point, that's wishful thinking.  Sid (or Testing) is *not* a 
better fast-changing distribution than Fedora (it can seem sometimes like 
this because you and me know what should be expectable for both Fedora and 
Sid and understanding this, certainly Sid is usually above that kind of 
expectancies and Fedora is sometimes a bit too broken for its own 
expectatives).

But once you forget your expectancies and put yourself under the skin of a 
newcomer, Sid breaks and sometimes breaks hard (no other thing should be 
expected -in fact, I feel sometimes that Sid breaks too little because due 
to the fact that so many people use it for practical purposes package 
upgrades tend to be not as much aggressive as it could be otherwise).  A bit 
to a lessen extent the same can be said about Testing.

If anything Sid/Testing could be compared to a rolling release distribution 
ala Gentoo or Arch but not to any fast releasing like Fedora or Ubuntu.  
And even then their goals are different and as such the expectancies to be 
created: Ubuntu, Fedora or Arch are *products* by themselves while 
Sid/Testing are *tools* aimed to produce a product, which is Stable.  Forget 
that and you'll fastly find yourself in nasty places (i.e.: start selling 
Sid as a Fedora/Ubuntu, only better and be ready to put on your asbestos 
suit because users will start to yell each time it breaks something -as it 
happens almost daily, and asking yourself well, since we can't risk Sid to 
be heavily broken sometimes, where do we develop integration for Stable?).

Cheers.


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Bastien ROUCARIES
On Wed, Jul 21, 2010 at 1:42 PM, Steffen Möller steffen_moel...@gmx.de wrote:
 This should probably then move to Debian-Project?

 On 07/21/2010 11:31 AM, Andreas Tille wrote:
 On Wed, Jul 21, 2010 at 05:34:27PM +0900, Charles Plessy wrote:


 I think that what we need is Debian Blends that include official backports.
 This, no other distribution proposes yet.

 IMHO this is worth another thread how to make Debian more attractive for
 users ...

 The computing world have become such complex, that we are all mere users
 somewhere. So yes, we should think more about our users.


Support of debian is excellent but we are less user friendly than
ubuntu. For isntance the bug sytem could be made simplier for joe
simpler user, using an http interface than reportbug-ng (what should
be installed by default for your desktop user) or even mail. I think
having a simple bug report form and wizard  will really help your
user.

Increasing your quality also, will improve your user base.

Last but not least improving the unbuntu to debian package transfert
and therefore the project http://wiki.debian.org/Utnubu
(i plan to package google gears BTW)

Thank you


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Josselin Mouette
Le jeudi 22 juillet 2010 à 11:08 +0200, Bastien ROUCARIES a écrit :
 Support of debian is excellent but we are less user friendly than
 ubuntu. For isntance the bug sytem could be made simplier for joe
 simpler user, using an http interface than reportbug-ng (what should
 be installed by default for your desktop user) or even mail. I think
 having a simple bug report form and wizard  will really help your
 user.

We already have too many bug reports. What good would it do to have
more?

-- 
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`. `'   you burn in Hell, because I am a solid Christian
  `-and I am praying for you.”   --  Mike


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Russell Coker
On Thu, 22 Jul 2010, Josselin Mouette j...@debian.org wrote:
 Le jeudi 22 juillet 2010 à 11:08 +0200, Bastien ROUCARIES a écrit :
  Support of debian is excellent but we are less user friendly than
  ubuntu. For isntance the bug sytem could be made simplier for joe
  simpler user, using an http interface than reportbug-ng (what should
  be installed by default for your desktop user) or even mail. I think
  having a simple bug report form and wizard  will really help your
  user.
 
 We already have too many bug reports. What good would it do to have
 more?

You might argue that we have too many bug reports of the form this program 
broke and I don't know why.  But we certainly don't have enough bug reports 
with patches attached or with a good analysis of where the problem occurs.

I think that making bug reporting more friendly in the sense of allowing web 
based reporting (which means making it impossible to know the version of the 
package in question unless a bug is reported against the web browser) is only 
going to result in more bug reports with poor explanations.

It would probably be better to think of ways of making it simpler for experts 
to report bugs.  If I'm doing a relatively routine task like installing a new 
server there is a limit to the amount of time I can spend reporting bugs - 
sometimes that is less than the number of bugs that I encounter.

The ability to have reportbug write it's output to a text file that can be 
copied elsewhere is a good thing.  It would be nice if reportbug on a system 
with email access could then create an email based on that file instead of 
requiring copy/paste (which is time consuming and error prone).

http://bugs.debian.org/cgi-
bin/pkgreport.cgi?ordering=normal;archive=0;src=linux-2.6;repeatmerged=0

Also bugs.debian.org could do with some performance improvements (not sure if 
it's hardware or software).  The above URL takes 55 seconds, getting a faster 
response would make it easier to report bugs.

I'm sure that there are lots of other things that could be done, I'm just 
mentioning a couple of examples that impact what bugs I report.

-- 
russ...@coker.com.au
http://etbe.coker.com.au/  My Main Blog
http://doc.coker.com.au/   My Documents Blog


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Ben Hutchings
On Thu, 2010-07-22 at 10:44 +0200, Jesús M. Navarro wrote:
 Hi, Manoj:
 
 On Thursday 22 July 2010 07:17:15 Manoj Srivastava wrote:
  On Wed, Jul 21 2010, Will wrote:
   Also I imagine that it helps that they have some kind of commercial
   support behind their projects, whereas Debian has little/none of that.
 
  One of the  issues I have faced in trying to get Debian
   introduced in big companies is the percieved lack of a coherent
   copyright; and company lawyers being uncomfortable with the concept
   that most licesnse pass the dfsg, but we can't guarantee that, please
   go read several thoudand individual license docs to figure out what you
   are getting.
 
 That's again about perception.  Debian has exactly the same copyright 
 coherence (or lack of it) than SUSE, Red Hat, Ubuntu or even proprietary 
 Unices.

I would say we are even more careful about licence issues than the
commercial distributions.

Ben.

-- 
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Once a job is fouled up, anything done to improve it makes it worse.


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Russ Allbery
Jesús M. Navarro jesus.nava...@undominio.net writes:

 But once you forget your expectancies and put yourself under the skin of
 a newcomer, Sid breaks and sometimes breaks hard (no other thing should
 be expected -in fact, I feel sometimes that Sid breaks too little
 because due to the fact that so many people use it for practical
 purposes package upgrades tend to be not as much aggressive as it could
 be otherwise).  A bit to a lessen extent the same can be said about
 Testing.

I don't agree; I think it's very hard to say the same thing about testing.

Yes, sid sometimes breaks hard, although I think if you've been running
Linux for a few years the degree to which sid really breaks is somewhat
exaggerated.  I've never had something happen in sid that risked real data
loss, for instance; I know we've had cases, but I think they've been
really rare.  I've had an unbootable system where I needed to boot from a
rescue CD I think once, and a few cases where X didn't start until I
rolled back some package upgrades.  For breakage, that's not bad.

But on testing, it's been rock-solid for me for years.  It's not just
somewhat less breakage.  I think it's almost no breakage.  Occasionally
packages get stranded for a long time at back revs because of various
migration problems, and once or twice I've had to pin something (usually
because of non-free drivers like fglrx or nvidia that aren't really part
of Debian), but it's an experience that I can comfortably recommend.

I do think that it's hard to run Debian testing unless you have someone
around who knows Linux enough to figure out what's going on with a package
upgrade occasionally, but I think the same thing is true of running
Ubuntu, Fedora, etc.  That's more a problem with Linux on the desktop in
general, and I don't think Debian is any worse off than others.  (I'm also
dubious it's really worse off than Windows either; it's just that more
people know how to unwedge broken Windows systems enough to get them to
limp along than know how to fix Linux systems.)

 If anything Sid/Testing could be compared to a rolling release
 distribution ala Gentoo or Arch but not to any fast releasing like
 Fedora or Ubuntu.

No, having run both, I honestly think Debian testing is a superior
experience to Ubuntu.  It gets packages roughly as fast, with some
advantages both directions, but it's more reliable.  Packages in Ubuntu
universe break all the time, and worse, they release broken, and it can be
harder with Ubuntu to temporarily install just that package from a newer
release than it usually is with testing to temporarily install something
from sid.

 And even then their goals are different and as such the expectancies to
 be created: Ubuntu, Fedora or Arch are *products* by themselves while
 Sid/Testing are *tools* aimed to produce a product, which is Stable.

Eh, sort of.  I think you'll find that many package maintainers, such as
myself, are pursuing both of those goals at the same time.

 Forget that and you'll fastly find yourself in nasty places (i.e.: start
 selling Sid as a Fedora/Ubuntu, only better and be ready to put on
 your asbestos suit because users will start to yell each time it breaks
 something -as it happens almost daily, and asking yourself well, since
 we can't risk Sid to be heavily broken sometimes, where do we develop
 integration for Stable?).

*boggle*.  Something breaking almost daily is *completely* alien to my
experience even with running Debian unstable.

-- 
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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Russ Allbery
Bastien ROUCARIES roucaries.bast...@gmail.com writes:

 Support of debian is excellent but we are less user friendly than
 ubuntu. For isntance the bug sytem could be made simplier for joe
 simpler user, using an http interface than reportbug-ng (what should be
 installed by default for your desktop user) or even mail. I think having
 a simple bug report form and wizard will really help your user.

Having followed the Ubuntu bugs for many of my packages for several years
now, I think Debian's bug system is considerably more user-friendly than
Launchpad.  It may not be as *pretty*, and it's not as easy to submit a
bug, but when you submit a bug to Debian, the chances are fairly good that
someone will look at it and reply with a detailed understanding of both
your bug and the package (at least unless you're reporting a bug to one of
the packages that notoriously gets more bugs than anyone could ever deal
with, usually about other software, like the kernel or the desktop
metapackages).  Debian's BTS is more friendly in that old-fashioned sense
that involves interacting with people.  :)

In Launchpad, for anything in universe, the typical experience is that
your bug goes into a black hole until a month or two later someone sends
you some form letter about it.

 Increasing your quality also, will improve your user base.

I don't think doing what Launchpad does would improve Debian's quality.  I
suspect it would actually make it worse by hiding issues under piles of
semi-autogenerated bug reports with no information and consuming developer
time with triage that isn't improving packages.

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Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Russ Allbery
Goswin von Brederlow goswin-...@web.de writes:

 Earlier someone mentioned that popcon can report to more than one
 tracker. So maybe we should talk to Debian based distributions and
 encourage them to report to both their own (if they have one) and
 popcon.d.o.

Maybe with some tagging as to the origin derivative, so that we can handle
cases where that data isn't useful?  There's no guarantee that the Ubuntu
package has much of anything to do with the Debian package of the same
name; it might not even be the same software.  They're *normally* the
same, but we could get some weird artifacts.

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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Russell Coker
On Thu, 22 Jul 2010, Russ Allbery r...@debian.org wrote:
 In Launchpad, for anything in universe, the typical experience is that
 your bug goes into a black hole until a month or two later someone sends
 you some form letter about it.

That's why I stopped reporting bugs against Fedora years ago, they kept being 
automatically closed a couple of releases later.  I would report a bug in RHEL 
and have it not deemed suitable for an update to the current release (which 
was fair), I would report it against Fedora and then it would be closed 
automatically.

The Red Hat bug tracking system is less efficient for me than the Debian one.  
The ratio of bug reports that they receive to the number of bugs that they can 
fix is obviously worse than that of Debian.  So the end result is that people 
like me are deterred from filing bug reports and people with less ability to 
correctly diagnose problems find it easier.

It seems to me that the Debian bug tracking system is better than that of Red 
Hat.  I don't recall anything about the Ubuntu bug tracker so I can't comment 
on that.

In recent times I haven't bothered trying to report bugs against other 
distributions.  When I find a bug in some other distribution I develop a work-
around for it there and then try to reproduce it in Debian.  If I can 
reproduce it in Debian then I file a Debian bug report.

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http://etbe.coker.com.au/  My Main Blog
http://doc.coker.com.au/   My Documents Blog


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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

2010-07-22 Thread Hans-J. Ullrich
Hi all, 

and there is another point, I would like to mention. 

The naming of the repository is not well chosen, as it let new and 
unexperienced people to debian feel a wrong way. The names stable testing 
and unstable let the poeople think, debian is using crippled software, which 
is unstable, not well tested. In fact, even software from unstable is often 
running better, than other (including closed source) software.

I suggest for this, to thinlk about other names, for example 

- stable = server

- testing = desktop

- unstable = super_modern

Just an example. 

Have fun!

Hans-J. Ullrich

Just an example


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