On Mon, 28 Aug 2006 10:31:02 +0200
Mgr. Peter Tuharsky [EMAIL PROTECTED] wrote:
Howabout some form -user could be navigated to some basic webpage
where he could answer some simple questions? Not too many questions
(optimally 5-8?), preferably pre-answered (by some selection box), of
course with possibility to add non-default answer for us to be able
to extend the possible answers cathegories..
If user wished to add more feedback, he could have an option, at the
end of the basic form, of some more feedback, if U wish extended
form.
Sample questions: What have been the most difficult part of
installation for You (disk partitioning, language selection,...),
What have caused it (unsufficient help, nonintuitive, too technical
questions).
User should be asked, whether will he participate on some short
survey-after-week-of-using-Debian. If he agreed (let's joke: agreed
or not ;oD
he will be asked automatically after week, by opening some simple and
polite application or applet on his desktop, about his impression of
Debian. If proceed, again could open some web form or so. Again, what
pleases him now (amount of software, ease of setup, everything just
works, desktop design, etc...) and what he dislikes (cannot connect my
cellular phone, Infra not working, Xsane demands root privilegues but
complains if he is given them, etc)
These questions could be structured in the way, that user could pair
them. For example, he has a question. In left selection rollup-button
he could select WHAT and in second he could select WHY. Example:
What is the worst problem for You with Debian?
left button options
Printer setup
Localisation
Removable devices support
Instant messaging
Multimedia
...
right button options
Insufficient helper
Lack of applications
Lack of functionality
...
And so on. Is something like that being worked on?
I have no idea.
As I look at this concept, I feel one half of problems should be
identified even in the very process of creating questions and possible
answers for the initial and after-week survey :-)
Well, I'm starting to like the idea so I try to open a new thread ;o)
Although this is a nice idea, the problem with these questionnaires is
that the answers are in a bucket and the accurate answer is not
available for this person.
I think the biggest hurdle that the user faces is the possibility that
they might have to learn something about their computer along the way.
This probably taints their expectation of the system as a whole.
The more savvy computer users are probably system admins who are way too
busy to take the time to fill out a bug report, let alone a 'how does
this distro please you' form.
It's a nice idea, but I wouldn't put too much on the results. A shorter
simple question like 'If you could change one thing, and one thing only,
what would that be' open question might be more reliable.
As for the applet idea, that would annoy me no end, they pop up at the
most inconvenient times.
--
Regards, Ed :: http://www.usenix.org.uk
just another perl person
God didn't create the world; he just locked Mr T in a garage with an
old Chevy and a box of tools.
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