Re: [OT] IT Support/Ticket tracking application
Hi, my former company, Nextra Deutschland, is successfully using RT as the central ticketing system and as far as I know it works pretty good. Good user acceptance, pretty stable and really fast. Best regards, Oliver Am Samstag, 23. Februar 2002 20:45 schrieb Michael Merritt: I'm looking for a support/ticket tracking application. Here are two I've found: Double Choco Latte: http://dcl.sourceforge.net/ RT (Request Tracker): http://www.bestpractical.com/rt/ I've started to set up RT, but it is a royal pain, and I don't know enough about the required Apache modules to get it working. I'm about to start working with DCL to see if it will do what I need it to. However, I thought I would pose the question to the list to see if anyone here is running a support ticket tracking application for a helpdesk/ISP type scenario, and if so, what are you using? I know this may be off-topic, other than the fact that it will run on a Debian server. ;-) Thanks, -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of unsubscribe. Trouble? Contact [EMAIL PROTECTED]
Re: [OT] IT Support/Ticket tracking application
Hi, my former company, Nextra Deutschland, is successfully using RT as the central ticketing system and as far as I know it works pretty good. Good user acceptance, pretty stable and really fast. Best regards, Oliver Am Samstag, 23. Februar 2002 20:45 schrieb Michael Merritt: I'm looking for a support/ticket tracking application. Here are two I've found: Double Choco Latte: http://dcl.sourceforge.net/ RT (Request Tracker): http://www.bestpractical.com/rt/ I've started to set up RT, but it is a royal pain, and I don't know enough about the required Apache modules to get it working. I'm about to start working with DCL to see if it will do what I need it to. However, I thought I would pose the question to the list to see if anyone here is running a support ticket tracking application for a helpdesk/ISP type scenario, and if so, what are you using? I know this may be off-topic, other than the fact that it will run on a Debian server. ;-) Thanks,
Re: Mass installation procedure for Debian?
Hi, many thanks for the hints, ideas and all this. I have to look at the different approaches and what comes closest to what I really want. Much to read and test. Best regards, Oliver -- - Oliver Andrich | Tel.: 0261-5009075 IT Projektmanagement,| Mobil: 0172-6538591 Systemprogrammierung und -design | Fax: 069-13305990076 | Email: [EMAIL PROTECTED] - Fingerprint: 2AB5 B998 8BD2 AC3A E12A 3A8A 171E 5B1B EC4B 3C2B - -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of unsubscribe. Trouble? Contact [EMAIL PROTECTED]
Re: Mass installation procedure for Debian?
Hi, many thanks for the hints, ideas and all this. I have to look at the different approaches and what comes closest to what I really want. Much to read and test. Best regards, Oliver -- - Oliver Andrich | Tel.: 0261-5009075 IT Projektmanagement,| Mobil: 0172-6538591 Systemprogrammierung und -design | Fax: 069-13305990076 | Email: [EMAIL PROTECTED] - Fingerprint: 2AB5 B998 8BD2 AC3A E12A 3A8A 171E 5B1B EC4B 3C2B -
Mass installation procedure for Debian?
Hi, I have to deal in the near future with a lot of Debian machines, that I will setup and configure for two customers. I like to develop or use some mechanism for mass installation of these machines, and for easily setting up a spare part machine if one crashes. Basically, I like to do something like kickstart does for RedHat or Mandrake. You created some kind of config file for the installer and afterwards it just works. (More or less) Does something like this exist already in Debian, or is it planned and I can contribute to it? This is a desperate need, cause I have to enable not so skilled admins to get the machine up and replaced without actually needing to travel to the location of the machines. I hacked up a crude solution for this yet. I took the dpkg -l output of an existing machine, put it in a this depends on that table and selected all packages which nothing depends on. So, I have the list which installs the system, with some apt-get magic. But this is still a two way solution, cause you need to get a basic machine up and running, ftp the perl scripts and the data, and then finish the installation. Finally, you have to fetch the configuration files from the ftp too, and put them in place. Not very fine and not very easy. I don't need a backup, cause the machines that can be replaced this way don't have any user data on it. Web servers, proxies, and so on. The data storages are backed up, setup redundantly and if these machines crash, I am in trouble which needs my attention. So, any ideas would be highly appreciated. best regards, Oliver -- - Oliver Andrich | Tel.: 0261-5009075 IT Projektmanagement,| Mobil: 0172-6538591 Systemprogrammierung und -design | Fax: 069-13305990076 | Email: [EMAIL PROTECTED] - Fingerpring: 2AB5 B998 8BD2 AC3A E12A 3A8A 171E 5B1B EC4B 3C2B - msg05197/pgp0.pgp Description: PGP signature
Mass installation procedure for Debian?
Hi, I have to deal in the near future with a lot of Debian machines, that I will setup and configure for two customers. I like to develop or use some mechanism for mass installation of these machines, and for easily setting up a spare part machine if one crashes. Basically, I like to do something like kickstart does for RedHat or Mandrake. You created some kind of config file for the installer and afterwards it just works. (More or less) Does something like this exist already in Debian, or is it planned and I can contribute to it? This is a desperate need, cause I have to enable not so skilled admins to get the machine up and replaced without actually needing to travel to the location of the machines. I hacked up a crude solution for this yet. I took the dpkg -l output of an existing machine, put it in a this depends on that table and selected all packages which nothing depends on. So, I have the list which installs the system, with some apt-get magic. But this is still a two way solution, cause you need to get a basic machine up and running, ftp the perl scripts and the data, and then finish the installation. Finally, you have to fetch the configuration files from the ftp too, and put them in place. Not very fine and not very easy. I don't need a backup, cause the machines that can be replaced this way don't have any user data on it. Web servers, proxies, and so on. The data storages are backed up, setup redundantly and if these machines crash, I am in trouble which needs my attention. So, any ideas would be highly appreciated. best regards, Oliver -- - Oliver Andrich | Tel.: 0261-5009075 IT Projektmanagement,| Mobil: 0172-6538591 Systemprogrammierung und -design | Fax: 069-13305990076 | Email: [EMAIL PROTECTED] - Fingerpring: 2AB5 B998 8BD2 AC3A E12A 3A8A 171E 5B1B EC4B 3C2B - pgpSgiAtDS6xk.pgp Description: PGP signature
