Re: [OT] IT Support/Ticket tracking application
I hacked on RT (what eventually became version 2.0.x) on behalf of mail-abuse.org some time ago, and I now use it for my own projects. Highly recommended. Alas, the 2.0 version (light-years ahead of the old 1.x version) is not pacakged, but all of the dependancies should be in woody by now. On Sat, Feb 23, 2002 at 01:45:05PM -0600, Michael Merritt wrote: > I'm looking for a support/ticket tracking application. Here are two I've > found: > > Double Choco Latte: http://dcl.sourceforge.net/ > RT (Request Tracker): http://www.bestpractical.com/rt/ > > I've started to set up RT, but it is a royal pain, and I don't know enough > about the required Apache modules to get it working. I'm about to start > working with DCL to see if it will do what I need it to. > > However, I thought I would pose the question to the list to see if anyone > here is running a support ticket tracking application for a helpdesk/ISP type > scenario, and if so, what are you using? I know this may be off-topic, other > than the fact that it will run on a Debian server. ;-) > > Thanks, > -- > Michael MerrittO2/CO2 Conversion Specialist [o] > > [EMAIL PROTECTED] | www.miklm.com | (931) 205-1392 | AIM/MSN miklm > > "Piracy is not a technological issue. It's a behavior issue." >--Steve Jobs > > > -- > To UNSUBSCRIBE, email to [EMAIL PROTECTED] > with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED] > -- _ivan
Re: [OT] IT Support/Ticket tracking application
I hacked on RT (what eventually became version 2.0.x) on behalf of mail-abuse.org some time ago, and I now use it for my own projects. Highly recommended. Alas, the 2.0 version (light-years ahead of the old 1.x version) is not pacakged, but all of the dependancies should be in woody by now. On Sat, Feb 23, 2002 at 01:45:05PM -0600, Michael Merritt wrote: > I'm looking for a support/ticket tracking application. Here are two I've > found: > > Double Choco Latte: http://dcl.sourceforge.net/ > RT (Request Tracker): http://www.bestpractical.com/rt/ > > I've started to set up RT, but it is a royal pain, and I don't know enough > about the required Apache modules to get it working. I'm about to start > working with DCL to see if it will do what I need it to. > > However, I thought I would pose the question to the list to see if anyone > here is running a support ticket tracking application for a helpdesk/ISP type > scenario, and if so, what are you using? I know this may be off-topic, other > than the fact that it will run on a Debian server. ;-) > > Thanks, > -- > Michael MerrittO2/CO2 Conversion Specialist [o] > > [EMAIL PROTECTED] | www.miklm.com | (931) 205-1392 | AIM/MSN miklm > > "Piracy is not a technological issue. It's a behavior issue." >--Steve Jobs > > > -- > To UNSUBSCRIBE, email to [EMAIL PROTECTED] > with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED] > -- _ivan -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
Re: [OT] IT Support/Ticket tracking application
Hi, my former company, Nextra Deutschland, is successfully using RT as the central ticketing system and as far as I know it works pretty good. Good user acceptance, pretty stable and really fast. Best regards, Oliver Am Samstag, 23. Februar 2002 20:45 schrieb Michael Merritt: > I'm looking for a support/ticket tracking application. Here are two I've > found: > > Double Choco Latte: http://dcl.sourceforge.net/ > RT (Request Tracker): http://www.bestpractical.com/rt/ > > I've started to set up RT, but it is a royal pain, and I don't know > enough about the required Apache modules to get it working. I'm about to > start working with DCL to see if it will do what I need it to. > > However, I thought I would pose the question to the list to see if anyone > here is running a support ticket tracking application for a helpdesk/ISP > type scenario, and if so, what are you using? I know this may be > off-topic, other than the fact that it will run on a Debian server. ;-) > > Thanks,
Re: [OT] IT Support/Ticket tracking application
On Sat, Feb 23, 2002 at 01:45:05PM -0600, Michael Merritt wrote: > I'm looking for a support/ticket tracking application. Here are two I've > found: > > Double Choco Latte: http://dcl.sourceforge.net/ > RT (Request Tracker): http://www.bestpractical.com/rt/ > > I've started to set up RT, but it is a royal pain, and I don't know enough > about the required Apache modules to get it working. I'm about to start > working with DCL to see if it will do what I need it to. > > However, I thought I would pose the question to the list to see if anyone > here is running a support ticket tracking application for a helpdesk/ISP type > scenario, and if so, what are you using? I know this may be off-topic, other > than the fact that it will run on a Debian server. ;-) I'm running the 1.X version of RT (webrt) that comes with Debian. I've heard rumors of the 2.x series being available soon as a .deb, with an upgrade script from 1 to 2. Tim -- >< >> Tim Sailer (at home) >< Coastal Internet,Inc. << >> Network and Systems Operations >< PO Box 671 << >> http://www.buoy.com >< Ridge, NY 11961 << >> [EMAIL PROTECTED]/[EMAIL PROTECTED] >< (631)924-3728 (888) 924-3728 << ><
Re: [OT] IT Support/Ticket tracking application
Hi, my former company, Nextra Deutschland, is successfully using RT as the central ticketing system and as far as I know it works pretty good. Good user acceptance, pretty stable and really fast. Best regards, Oliver Am Samstag, 23. Februar 2002 20:45 schrieb Michael Merritt: > I'm looking for a support/ticket tracking application. Here are two I've > found: > > Double Choco Latte: http://dcl.sourceforge.net/ > RT (Request Tracker): http://www.bestpractical.com/rt/ > > I've started to set up RT, but it is a royal pain, and I don't know > enough about the required Apache modules to get it working. I'm about to > start working with DCL to see if it will do what I need it to. > > However, I thought I would pose the question to the list to see if anyone > here is running a support ticket tracking application for a helpdesk/ISP > type scenario, and if so, what are you using? I know this may be > off-topic, other than the fact that it will run on a Debian server. ;-) > > Thanks, -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
Re: [OT] IT Support/Ticket tracking application
On Sat, Feb 23, 2002 at 01:45:05PM -0600, Michael Merritt wrote: > I'm looking for a support/ticket tracking application. Here are two I've > found: > > Double Choco Latte: http://dcl.sourceforge.net/ > RT (Request Tracker): http://www.bestpractical.com/rt/ > > I've started to set up RT, but it is a royal pain, and I don't know enough > about the required Apache modules to get it working. I'm about to start > working with DCL to see if it will do what I need it to. > > However, I thought I would pose the question to the list to see if anyone > here is running a support ticket tracking application for a helpdesk/ISP type > scenario, and if so, what are you using? I know this may be off-topic, other > than the fact that it will run on a Debian server. ;-) I'm running the 1.X version of RT (webrt) that comes with Debian. I've heard rumors of the 2.x series being available soon as a .deb, with an upgrade script from 1 to 2. Tim -- >< >> Tim Sailer (at home) >< Coastal Internet,Inc. << >> Network and Systems Operations >< PO Box 671 << >> http://www.buoy.com >< Ridge, NY 11961 << >> [EMAIL PROTECTED][EMAIL PROTECTED] >< (631)924-3728 (888) 924-3728 << >< -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
