Re: Update: Do other owners of WD Gold disks hear a periodic plonk ?
On 2020-08-20 04:39, Thomas Schmitt wrote: Hi, a while ago i asked about the periodic knocking noise after each 4 seconds of my freshly bought 4 TB HDD WD4003FRYZ. We came to the conclusion that this was a reason to return the disk to the seller. "Click of Death" et.al. I did and got a replacement disk. That one knocks less loudly, more like every 6 seconds, sometimes double-knocking, sometimes skipping a 6 seconds cycle. After more discussion with involved people, the term "Preventive Wear Leveling" came up. This feature seems to be old, but to now have been intensified with the excuse that nobody hears it knocking in a server room. Some quite unhappy Western Digital users can be seen at https://community.wd.com/t/periodic-noise-from-head-movement-wd-black-4tb/183096/2 One of those posts finally has a link to a company statement: https://support-en.wd.com/app/answers/detail/a_id/16309 "Normal drive sounds include: ... Occasional drive clicks occurring at 4 or 5 second intervals, and the drive is functioning normally and passes diagnostics" Now the discussion of my HDD tends towards giving it back for the reason of neither warning of this feature and of the feature's effects being not the same from individual drive to individual drive. --- So my next question to recent HDD buyers: What 4 TB HDD should i want for best reliability and no noises when idle ? Any recent experiences ? Have a nice day :) Thomas Thanks for posting the update. All the other drives I have diagnosed with "The Click of Death" were otherwise silent for years before the noise started. I will keep the "Preventive Wear Leveling" feature in mind if and when I run into drives with similar symptoms. I have been buying "revious-generation "Seagate Constellation ES2 3TB 7200RPM SATA 6Gb/s 64MB 3.5" Enterprise Hard Drive", model number ST33000650NS, on eBay sold as "new". The drives came in sealed electrostatic bags and the SMART reports indicated 0 hours of use. The heads move only when disk activity is expected. I believe the largest model in that series was 4 TB, and interface choices included SATA and SAS. I am very happy with these drives. Of 8 purchased over the past few years, one died after ~11 months -- SMART reports over-temperature, transfers are slow/ failing, and it smelled of burnt electronics. Fortunately, I was careful to buy from a reputable seller who provided a 1 year warranty. They provided an RMA, return shipping label, and full refund. David
Re: Update: Do other owners of WD Gold disks hear a periodic plonk ?
Thomas Schmitt wrote: > --- > > So my next question to recent HDD buyers: > > What 4 TB HDD should i want for best reliability and no noises when idle ? > Any recent experiences ? Toshiba and Hitachi (owned by WD but not produced in the same plants) are doing quite well these days. -dsr-
Update: Do other owners of WD Gold disks hear a periodic plonk ?
Hi, a while ago i asked about the periodic knocking noise after each 4 seconds of my freshly bought 4 TB HDD WD4003FRYZ. We came to the conclusion that this was a reason to return the disk to the seller. "Click of Death" et.al. I did and got a replacement disk. That one knocks less loudly, more like every 6 seconds, sometimes double-knocking, sometimes skipping a 6 seconds cycle. After more discussion with involved people, the term "Preventive Wear Leveling" came up. This feature seems to be old, but to now have been intensified with the excuse that nobody hears it knocking in a server room. Some quite unhappy Western Digital users can be seen at https://community.wd.com/t/periodic-noise-from-head-movement-wd-black-4tb/183096/2 One of those posts finally has a link to a company statement: https://support-en.wd.com/app/answers/detail/a_id/16309 "Normal drive sounds include: ... Occasional drive clicks occurring at 4 or 5 second intervals, and the drive is functioning normally and passes diagnostics" Now the discussion of my HDD tends towards giving it back for the reason of neither warning of this feature and of the feature's effects being not the same from individual drive to individual drive. --- So my next question to recent HDD buyers: What 4 TB HDD should i want for best reliability and no noises when idle ? Any recent experiences ? Have a nice day :) Thomas
Re: Do other owners of WD Gold disks hear a periodic plonk ?
On 2020-07-25 07:25, Thomas Schmitt wrote: See below for the full output of smartctl -a. I saved one drive that had the click of death (and died shortly thereafter). My notes indicated it passed the manufacturer diagnostic tests, but failed the manufacturer full erase procedure. The last SMART report follows. Unfortunately, my drive was Seagate and yours is Western Digital, so comparing SMART reports can be an apples-vs-oranges comparison. I typically look at the "SMART Attributes Data Structure". The "Seek_Error_Rate" and "Hardware_ECC_Recovered" parameters would seem to attract attention, but grep'ing for those fields across the SMART reports for all of my drives indicates nothing special. Similarly, "SMART Extended Comprehensive Error Log". Both of our reports say "No Errors Logged". I suspect the "click of death" is orthogonal to manufacturer diagnostics and SMART reports. Human ears seem to be the only diagnostic tool for this failure mode. A recording could be informative in general, and submitted as proof for an RMA in specific cases. David -- June 5, 2019 + smartctl -x /dev/sdb smartctl 6.6 2016-05-31 r4324 [x86_64-linux-4.9.0-9-amd64] (local build) Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Model Family: Seagate Barracuda 7200.11 Device Model: ST31500341AS Serial Number:xxxREDACTEDxxx LU WWN Device Id: 5 000c50 00e361a80 Firmware Version: CC3H User Capacity:1,500,301,910,016 bytes [1.50 TB] Sector Size: 512 bytes logical/physical Rotation Rate:7200 rpm Device is:In smartctl database [for details use: -P show] ATA Version is: ATA8-ACS T13/1699-D revision 4 SATA Version is: SATA 2.6, 3.0 Gb/s Local Time is:Wed Jun 5 09:56:53 2019 PDT SMART support is: Available - device has SMART capability. SMART support is: Enabled AAM feature is: Disabled APM feature is: Unavailable Rd look-ahead is: Enabled Write cache is: Enabled ATA Security is: Disabled, NOT FROZEN [SEC1] Wt Cache Reorder: Unknown === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED See vendor-specific Attribute list for marginal Attributes. General SMART Values: Offline data collection status: (0x82) Offline data collection activity was completed without error. Auto Offline Data Collection: Enabled. Self-test execution status: ( 0) The previous self-test routine completed without error or no self-test has ever been run. Total time to complete Offline data collection:( 617) seconds. Offline data collection capabilities:(0x7b) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. Offline surface scan supported. Self-test supported. Conveyance Self-test supported. Selective Self-test supported. SMART capabilities:(0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability:(0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time:( 1) minutes. Extended self-test routine recommended polling time:( 296) minutes. Conveyance self-test routine recommended polling time:( 2) minutes. SCT capabilities: (0x103f) SCT Status supported. SCT Error Recovery Control supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 10 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAGSVALUE WORST THRESH FAIL RAW_VALUE 1 Raw_Read_Error_Rate POSR-- 102 099 006-4636361 3 Spin_Up_TimePO 100 090 000-0 4 Start_Stop_Count-O--CK 100 100 020-704 5 Reallocated_Sector_Ct PO--CK 100 100 036-6 7 Seek_Error_Rate POSR-- 075 060 030-31372716 9 Power_On_Hours -O--CK 096 096 000-4058 10 Spin_Retry_CountPO--C- 100 100 097-3 12 Power_Cycle_Count -O--CK 100 037 020-386 184 End-to-End_Error-O--CK 100 100 099-0 187 Reported_Uncorrect
Re: Do other owners of WD Gold disks hear a periodic plonk ?
On 2020-07-25 02:16, Thomas Schmitt wrote: David Christensen wrote: Click of death. At least this is the reality which i will present to the disk vendor while negotiating about replacement. But personally i still have doubts that it is this particular problem. The knocking is not "Click-click-click" as described in the web, but rather "Pok" ... 3 or 4 seconds ... "Pok" ... That description sounds similar enough to what I heard from my failing HDD's. Their sound was a metal-on-metal "click". Your drive, being "enterprise", may have a shock absorber that muffles the sound. David
Re: Do other owners of WD Gold disks hear a periodic plonk ?
Hi, i quoted smartctl: > > 4 Start_Stop_Count0x0012 100 100 000Old_age Always - > > 18 > > 9 Power_On_Hours 0x0012 100 100 000Old_age Always - > > 19 > > 12 Power_Cycle_Count 0x0032 100 100 000Old_age Always - > > 18 > > 192 Power-Off_Retract_Count 0x0032 100 100 000Old_age Always - > > 19 > > 193 Load_Cycle_Count0x0012 100 100 000Old_age Always - > > 19 Reco wrote: > The most interesting part of that output is here. > Once per hour on average drive performs head parking, The power cycles were intentional. The machine was rebooted several times yesterday for various reasons. (I wonder why yours reports 57 with Power_Cycle_Count but only 35 with Power-Off_Retract_Count.) > which cannot explain what you're seeing. Yeah. We'd need something that happened at least during the last 12 hours of operation at least 900 times per hour. I still did not find my loudspeakers to listen to the wikipedia audio file whether it indeed plays a sedately periodic and somewhat thud-like sound. Have a nice day :) Thomas
Re: Do other owners of WD Gold disks hear a periodic plonk ?
On Sat, Jul 25, 2020 at 04:25:16PM +0200, Thomas Schmitt wrote: > 4 Start_Stop_Count0x0012 100 100 000Old_age Always > - 18 > 9 Power_On_Hours 0x0012 100 100 000Old_age Always > - 19 > 12 Power_Cycle_Count 0x0032 100 100 000Old_age Always > - 18 > 192 Power-Off_Retract_Count 0x0032 100 100 000Old_age Always > - 19 > 193 Load_Cycle_Count0x0012 100 100 000Old_age Always > - 19 The most interesting part of that output is here. Once per hour on average drive performs head parking, which cannot explain what you're seeing. For the comparison, this is what I consider "normal" (head parking completely disabled): 4 Start_Stop_Count0x0032 100 100 000Old_age Always - 57 9 Power_On_Hours 0x0032 050 050 000Old_age Always - 20037 12 Power_Cycle_Count 0x0032 100 100 000Old_age Always - 57 192 Power-Off_Retract_Count 0x0032 100 100 000Old_age Always - 35 193 Load_Cycle_Count0x0032 100 100 000Old_age Always - 3130 Reco
Re: Do other owners of WD Gold disks hear a periodic plonk ?
> Stefan Monnier wrote: >> I guess it's still spin-down ^ like Sorry, my fingers didn't obey my brain, Stefan
Re: Do other owners of WD Gold disks hear a periodic plonk ?
Hi, Reco wrote: > It's all other lines that are interesting here. > I.e. 'Vendor Specific SMART Attributes with Thresholds' section. I wanted to wait with the long list until the self-test is done. See below for the full output of smartctl -a. Stefan Monnier wrote: > I guess it's still spin-down But it happens when the drive is writing and reading a "shred" file of 100 GB. It also happens when the firmware is the only software that is up and running. # smartctl -a /dev/sda smartctl 6.6 2017-11-05 r4594 [x86_64-linux-4.19.0-9-amd64] (local build) Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Device Model: WDC WD4003FRYZ-01F0DB0 Serial Number:VBGD2GPF LU WWN Device Id: 5 000cca 095c57dbd Firmware Version: 01.01H01 User Capacity:4,000,787,030,016 bytes [4.00 TB] Sector Sizes: 512 bytes logical, 4096 bytes physical Rotation Rate:7200 rpm Form Factor: 3.5 inches Device is:Not in smartctl database [for details use: -P showall] ATA Version is: ACS-2, ATA8-ACS T13/1699-D revision 4 SATA Version is: SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s) Local Time is:Sat Jul 25 16:05:24 2020 CEST SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED General SMART Values: Offline data collection status: (0x80) Offline data collection activity was never started. Auto Offline Data Collection: Enabled. Self-test execution status: ( 0) The previous self-test routine completed without error or no self-test has ever been run. Total time to complete Offline data collection:( 87) seconds. Offline data collection capabilities:(0x5b) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. Offline surface scan supported. Self-test supported. No Conveyance Self-test supported. Selective Self-test supported. SMART capabilities:(0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability:(0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time:( 2) minutes. Extended self-test routine recommended polling time:( 454) minutes. SCT capabilities: (0x003d) SCT Status supported. SCT Error Recovery Control supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x000b 100 100 016Pre-fail Always - 0 2 Throughput_Performance 0x0005 100 100 054Pre-fail Offline - 0 3 Spin_Up_Time0x0007 158 158 024Pre-fail Always - 370 (Average 392) 4 Start_Stop_Count0x0012 100 100 000Old_age Always - 18 5 Reallocated_Sector_Ct 0x0033 100 100 005Pre-fail Always - 0 7 Seek_Error_Rate 0x000b 100 100 067Pre-fail Always - 0 8 Seek_Time_Performance 0x0005 100 100 020Pre-fail Offline - 0 9 Power_On_Hours 0x0012 100 100 000Old_age Always - 19 10 Spin_Retry_Count0x0013 100 100 060Pre-fail Always - 0 12 Power_Cycle_Count 0x0032 100 100 000Old_age Always - 18 192 Power-Off_Retract_Count 0x0032 100 100 000Old_age Always - 19 193 Load_Cycle_Count0x0012 100 100 000Old_age Always - 19 194 Temperature_Celsius 0x0002 181 181 000Old_age Always - 33 (Min/Max 24/36) 196 Reallocated_Event_Count 0x0032 100 100 000Old_age Always - 0 197 Current_Pending_Sector 0x0022 100 100 000Old_age Always - 0 198 Offline_Uncorrectable 0x0008 100 100 000Old_age
Re: Do other owners of WD Gold disks hear a periodic plonk ?
> It is its way of saying it's an unsupported feature and you cannot > disable drive heads parking this way. Was worth the shot. I guess it's still spin-down: WD drives support it but just ignore the APM settings of "how long to wait before spin-down" and use their own algorithm instead. Stefan
Re: Do other owners of WD Gold disks hear a periodic plonk ?
On Sat, Jul 25, 2020 at 11:16:16AM +0200, Thomas Schmitt wrote: > Reco wrote: > > It's simple: > > smartctl -t long /dev/sda > > The short test yielded > Num Test_DescriptionStatus Remaining LifeTime(hours) > LBA_of_first_error > # 1 Short offline Completed without error 00%11 > - > > The long test is expected to end in 5.5 hours. Progress report is fewly > entertaining because moving in steps of 10 percent: > > # smartctl -a /dev/sda | fgrep -A 1 'Self-test execution status' ; date > Self-test execution status: ( 246) Self-test routine in progress... > 60% of test remaining. > Sat 25 Jul 2020 10:57:53 AM CEST It's all other lines that are interesting here. I.e. 'Vendor Specific SMART Attributes with Thresholds' section. Reco
Re: Do other owners of WD Gold disks hear a periodic plonk ?
Hi, rhkra...@gmail.com wrote: > You might not have read the entire [Click_of_death] article. Indeed. Now i need to search my old loudspeakers in order to compare the sound file on Wikipedia with the disk's sound. D. R. Evans wrote: > I can say that my experience (YMMV) is that 100% of the drives > that exhibit this phenomenon have failed sometime not long after the > phenomenon began I will try to get it exchanged. Hopefully the hearable activity without any operating system running is reason enough. Will see next week. Thomas Amm wrote: > I'd backup my data before trying anything else There are no valuable data on it yet. I used "shred" to write two files of 100 GB each. Knocking continues while the drive writes 180 MB/s and while it reads at 240 MB/s. The knock is a bit louder than the normal working sounds of moving heads. (I should build up a tree of many files with scattered content to hear it being truely busy. For now it makes no other unusual noises.) David Christensen wrote: > Click of death. At least this is the reality which i will present to the disk vendor while negotiating about replacement. But personally i still have doubts that it is this particular problem. The knocking is not "Click-click-click" as described in the web, but rather "Pok" ... 3 or 4 seconds ... "Pok" ... Reco wrote: > It's simple: > smartctl -t long /dev/sda The short test yielded Num Test_DescriptionStatus Remaining LifeTime(hours) LBA_of_first_error # 1 Short offline Completed without error 00%11 - The long test is expected to end in 5.5 hours. Progress report is fewly entertaining because moving in steps of 10 percent: # smartctl -a /dev/sda | fgrep -A 1 'Self-test execution status' ; date Self-test execution status: ( 246) Self-test routine in progress... 60% of test remaining. Sat 25 Jul 2020 10:57:53 AM CEST The disk is doing its klonkwork reliably. But today the rythm seems to tend more towards 1 beat per 4 seconds. Yesterday it was more like 1/3 bps. Have a nice day :) Thomas
Re: Do other owners of WD Gold disks hear a periodic plonk ?
Hi. On Fri, Jul 24, 2020 at 11:35:34PM +0200, Thomas Schmitt wrote: > Reco wrote: > > Have you tried to disable drive heads parking via hdparm? > > hdparm -J ? > The man page says "The factory default is eight (8) seconds". > That would be about twice as long as what i experience. > > # hdparm -J /dev/sda > > /dev/sda: > SG_IO: bad/missing sense data, sb[]: 70 00 05 00 00 00 00 0a 04 53 00 00 > 21 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 > SG_IO: bad/missing sense data, sb[]: 70 00 05 00 00 00 00 0a 04 53 00 00 > 21 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 > SG_IO: bad/missing sense data, sb[]: 70 00 05 00 00 00 00 0a 04 53 00 00 > 21 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 > SG_IO: bad/missing sense data, sb[]: 70 00 05 00 00 00 00 0a 04 53 00 00 > 21 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 >wdidle3 = disabled > > The sense data bear KEY=0x5, ASC= 0x21, ASCQ=0x04. > Key 5 means: "Illegal request". > From MMC-5 i read for ASC=0x21 only ASCQ 0 to 3: > 5 21 00 LOGICAL BLOCK ADDRESS OUT OF RANGE > 5 21 01 INVALID ELEMENT ADDRESS > 5 21 02 INVALID ADDRESS FOR WRITE > 5 21 03 INVALID WRITE CROSSING LAYER JUMP > In SPC-3 the ASC=0x21 list ends already at ASCQ=2. > SBC-2 lists no own error codes. > Without knowing the failed command, it is quite obscure what happened. It is its way of saying it's an unsupported feature and you cannot disable drive heads parking this way. Was worth the shot. > > What about smartctl long test, does it show anything suspicious? > > I never used smartctl up to now. It's simple: smartctl -t long /dev/sda # wait for the amount of time it says the test will go. smartctl -a /dev/sda Reco
Re: Do other owners of WD Gold disks hear a periodic plonk ?
On 2020-07-24 14:35, Thomas Schmitt wrote: Hi, Hello. :-) David Christensen wrote: https://en.wikipedia.org/wiki/Click_of_death But that's a different technology (and 20 years ago). I have a few Zip drives on the shelf, but only rarely used them back when. My recent "Click of death" experiences have been magnetic hard disk drives. I may have heard it on floppy and/or optical drives. If you cannot return the drive, I would download, install, and run "Data Lifeguard Diagnostic for Windows": https://support.wdc.com/downloads.aspx?DL#downloads I live in a biotope where MS-Windows is not available for tests. I always keep at least one Windows operational instance for such needs. My last Windows 7 Pro COA came from a recycled laptop for US$ 25 on eBay. Windows 10 Pro COA's currently seem to start around US$ 30. Does the drive make the same noise when the computer is running other operating systems, such as Windows? It does it without any OS while showing me its mainboard firmware status page with processor temperature (31 C at 25 C room temperature), fan speeds, and the list of storage devices. Click of death. David
Re: Do other owners of WD Gold disks hear a periodic plonk ?
On Fri, 2020-07-24 at 12:06 -0700, David Christensen wrote: > On 2020-07-24 11:49, Thomas Schmitt wrote: > > Hi, > > > > i got my new computer with a 4 GB WD Gold (WDC WD4003FRYZ-01F0DB0) > > and > > observe a strange behavior with a provisory Debian 10 LXDE > > installation. > > > > If the drive has power then i makes a plonking noise every 3 to 5 > > seconds. The plonk is louder when Debian runs, but can also be > > heard (and felt by direct finger contact with the disk) if only EFI > > is running. The sound is not really loud but well hearable when the > > room is silent. > > > > I began hearing it after about two hours of operating the computer. > > My hardware provider reports about two installation attempts. XFCE > > excluded him from using the screen after successful installation. > > (He's a SuSE/KDE user.) So he installed again with LXDE. > > During those (maybe 4 hours) he did not notice this sound. > > > > Did others here recently purchase a WD Gold disk and hear similar > > periodic single knocks. > > I see a matching report in > >https://community.wd.com/t/hard-drive-idle-sounds/199915 > > but cannot judge whether it was finally accepted as hardware damage. > > > > > > Have a nice day :) > > > > Thomas > > I assume your drive is 4 TB. > > https://www.westerndigital.com/products/internal-drives/wd-gold-hdd > > > I do not own that make/model of drive. > > > My guess is that your drive has the "click of death": > > https://en.wikipedia.org/wiki/Click_of_death > > > If you can return the drive, return it. > > > If you cannot return the drive, I would download, install, and run > "Data > Lifeguard Diagnostic for Windows": > > https://support.wdc.com/downloads.aspx?DL#downloads > > > If the drive is within the warranty period and flunks the diagnostic, > contact WD support, get and RMA, and replace it. > > > If the drive is within the warranty period and passes the diagnostic, > contact WD support and describe the symptoms. They might let you RMA > it. > > > If the drive is outside the warranty period, recycle it. > > > David > Hardly the "original" Click Of Death as that applied to Iomega Zip drives only. Anyway, sounds suspiciously like a poorly adjusted head returning to zero position. I'd backup my data before trying anything else, avoid writing new data on the drive and rely on smartctl's health report and self tests for diagnosis. A live USB- or DVD-image would be highly recommendable for that purpose.
Re: Do other owners of WD Gold disks hear a periodic plonk ?
rhkra...@gmail.com wrote on 7/24/20 4:28 PM: > On Friday, July 24, 2020 05:35:34 PM Thomas Schmitt wrote: >> David Christensen wrote: >>> https://en.wikipedia.org/wiki/Click_of_death >> >> But that's a different technology (and 20 years ago). > > You might not have read the entire article. > Having experienced this phenomenon multiple times on both Zip disks (!) and hard drives, I can say that my experience (YMMV) is that 100% of the drives that exhibit this phenomenon have failed sometime not long after the phenomenon began -- I recently had a hard drive stay alive and usable for a month or so after starting to click, but it did eventually permanently fail. All the other drives failed much more quickly than that. Reco wrote on 7/24/20 1:14 PM: > What about smartctl long test, does it show anything suspicious? Definitely you should try that, possibly multiple times if it happens to pass the first time. Frankly, I wouldn't trust the drive in any case -- if for some reason I *had* to continue to use it, I'd definitely put it in a RAID array of some kind, with a spare available to replace it at short notice. Doc -- Web: http://enginehousebooks.com/drevans signature.asc Description: OpenPGP digital signature
Re: Do other owners of WD Gold disks hear a periodic plonk ?
On 25/7/20 4:49 am, Thomas Schmitt wrote: Hi, i got my new computer with a 4 GB WD Gold (WDC WD4003FRYZ-01F0DB0) and observe a strange behavior with a provisory Debian 10 LXDE installation. If the drive has power then i makes a plonking noise every 3 to 5 seconds. The plonk is louder when Debian runs, but can also be heard (and felt by direct finger contact with the disk) if only EFI is running. The sound is not really loud but well hearable when the room is silent. I began hearing it after about two hours of operating the computer. My hardware provider reports about two installation attempts. XFCE excluded him from using the screen after successful installation. (He's a SuSE/KDE user.) So he installed again with LXDE. During those (maybe 4 hours) he did not notice this sound. Did others here recently purchase a WD Gold disk and hear similar periodic single knocks. I see a matching report in https://community.wd.com/t/hard-drive-idle-sounds/199915 but cannot judge whether it was finally accepted as hardware damage.ou Have you tried a different distro such as a live cd? Have a nice day :) Thomas -- Puritanism: The haunting fear that someone, somewhere may be happy.
Re: Do other owners of WD Gold disks hear a periodic plonk ?
On Friday, July 24, 2020 05:35:34 PM Thomas Schmitt wrote: > David Christensen wrote: > > https://en.wikipedia.org/wiki/Click_of_death > > But that's a different technology (and 20 years ago). You might not have read the entire article.
Re: Do other owners of WD Gold disks hear a periodic plonk ?
Hi, David Christensen wrote: > https://en.wikipedia.org/wiki/Click_of_death But that's a different technology (and 20 years ago). > If you cannot return the drive, I would download, install, and run > "Data Lifeguard Diagnostic for Windows": > https://support.wdc.com/downloads.aspx?DL#downloads I live in a biotope where MS-Windows is not available for tests. (Those whom i could ask have none. Those who have, i would not want to instigate to even press their Enter key.) > Does the drive make the same noise when the computer is running other > operating systems, such as Windows? It does it without any OS while showing me its mainboard firmware status page with processor temperature (31 C at 25 C room temperature), fan speeds, and the list of storage devices. > If the drive is within the warranty period and passes the diagnostic, > contact WD support and describe the symptoms. They might let you RMA it. The disk was bought as new just a week ago. I already urged my hardware provider to talk to his hardware provider. The main question is: bug or feature. (The regulars might remember that i have DVD drives with auto-pull-in feature after 200 seconds for which nobody wants to be responsible. So i am open to any insight here.) Dan Ritter wrote: > Drives should not make unexpected noises. It has much in common with the well known and hated periodic disk accesses of software watching the disk's content. But i excluded all possible watching software by umount, swapoff, shutdown. The knocking only stays away if i pull the disk's power plug (SATA). Reco wrote: > Have you tried to disable drive heads parking via hdparm? hdparm -J ? The man page says "The factory default is eight (8) seconds". That would be about twice as long as what i experience. # hdparm -J /dev/sda /dev/sda: SG_IO: bad/missing sense data, sb[]: 70 00 05 00 00 00 00 0a 04 53 00 00 21 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 SG_IO: bad/missing sense data, sb[]: 70 00 05 00 00 00 00 0a 04 53 00 00 21 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 SG_IO: bad/missing sense data, sb[]: 70 00 05 00 00 00 00 0a 04 53 00 00 21 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 SG_IO: bad/missing sense data, sb[]: 70 00 05 00 00 00 00 0a 04 53 00 00 21 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 wdidle3 = disabled The sense data bear KEY=0x5, ASC= 0x21, ASCQ=0x04. Key 5 means: "Illegal request". From MMC-5 i read for ASC=0x21 only ASCQ 0 to 3: 5 21 00 LOGICAL BLOCK ADDRESS OUT OF RANGE 5 21 01 INVALID ELEMENT ADDRESS 5 21 02 INVALID ADDRESS FOR WRITE 5 21 03 INVALID WRITE CROSSING LAYER JUMP In SPC-3 the ASC=0x21 list ends already at ASCQ=2. SBC-2 lists no own error codes. Without knowing the failed command, it is quite obscure what happened. The man page of hdparm says about -J: "WD supply a WDIDLE3.EXE DOS utility for tweaking this setting, and you should use that program instead of hdparm if at all pos‐ sible." Well, it's not possible. But "wdidle3 = disabled" does not look like i could get any larger setting for patience. So i refrain from trying to set the proposed value of 30 for now. > What about smartctl long test, does it show anything suspicious? I never used smartctl up to now. Shall i follow these instructions ? https://www.thomas-krenn.com/en/wiki/SMART_tests_with_smartctl#Test_procedure_with_smartctl Have a nice day :) Thomas
Re: Do other owners of WD Gold disks hear a periodic plonk ?
On 2020-07-24 12:14, Reco wrote: Hi. On Fri, Jul 24, 2020 at 08:49:42PM +0200, Thomas Schmitt wrote: Hi, i got my new computer with a 4 GB WD Gold (WDC WD4003FRYZ-01F0DB0) and observe a strange behavior with a provisory Debian 10 LXDE installation. If the drive has power then i makes a plonking noise every 3 to 5 seconds. That amount of time looks suspiciously familiar. Have you tried to disable drive heads parking via hdparm? What about smartctl long test, does it show anything suspicious? Reco Does the drive make the same noise when the computer is running other operating systems, such as Windows? David
Re: Do other owners of WD Gold disks hear a periodic plonk ?
Hi. On Fri, Jul 24, 2020 at 08:49:42PM +0200, Thomas Schmitt wrote: > Hi, > > i got my new computer with a 4 GB WD Gold (WDC WD4003FRYZ-01F0DB0) and > observe a strange behavior with a provisory Debian 10 LXDE installation. > > If the drive has power then i makes a plonking noise every 3 to 5 > seconds. That amount of time looks suspiciously familiar. Have you tried to disable drive heads parking via hdparm? What about smartctl long test, does it show anything suspicious? Reco
Re: Do other owners of WD Gold disks hear a periodic plonk ?
Thomas Schmitt wrote: > If the drive has power then i makes a plonking noise every 3 to 5 > seconds. The plonk is louder when Debian runs, but can also be > heard (and felt by direct finger contact with the disk) if only EFI > is running. The sound is not really loud but well hearable when the > room is silent. > > I began hearing it after about two hours of operating the computer. > My hardware provider reports about two installation attempts. XFCE > excluded him from using the screen after successful installation. > (He's a SuSE/KDE user.) So he installed again with LXDE. > During those (maybe 4 hours) he did not notice this sound. Drives should not make unexpected noises. Every time I've noticed an odd noise from a drive, it meant something bad. Request a replacement under warranty. -dsr-
Re: Do other owners of WD Gold disks hear a periodic plonk ?
On 2020-07-24 11:49, Thomas Schmitt wrote: Hi, i got my new computer with a 4 GB WD Gold (WDC WD4003FRYZ-01F0DB0) and observe a strange behavior with a provisory Debian 10 LXDE installation. If the drive has power then i makes a plonking noise every 3 to 5 seconds. The plonk is louder when Debian runs, but can also be heard (and felt by direct finger contact with the disk) if only EFI is running. The sound is not really loud but well hearable when the room is silent. I began hearing it after about two hours of operating the computer. My hardware provider reports about two installation attempts. XFCE excluded him from using the screen after successful installation. (He's a SuSE/KDE user.) So he installed again with LXDE. During those (maybe 4 hours) he did not notice this sound. Did others here recently purchase a WD Gold disk and hear similar periodic single knocks. I see a matching report in https://community.wd.com/t/hard-drive-idle-sounds/199915 but cannot judge whether it was finally accepted as hardware damage. Have a nice day :) Thomas I assume your drive is 4 TB. https://www.westerndigital.com/products/internal-drives/wd-gold-hdd I do not own that make/model of drive. My guess is that your drive has the "click of death": https://en.wikipedia.org/wiki/Click_of_death If you can return the drive, return it. If you cannot return the drive, I would download, install, and run "Data Lifeguard Diagnostic for Windows": https://support.wdc.com/downloads.aspx?DL#downloads If the drive is within the warranty period and flunks the diagnostic, contact WD support, get and RMA, and replace it. If the drive is within the warranty period and passes the diagnostic, contact WD support and describe the symptoms. They might let you RMA it. If the drive is outside the warranty period, recycle it. David
Do other owners of WD Gold disks hear a periodic plonk ?
Hi, i got my new computer with a 4 GB WD Gold (WDC WD4003FRYZ-01F0DB0) and observe a strange behavior with a provisory Debian 10 LXDE installation. If the drive has power then i makes a plonking noise every 3 to 5 seconds. The plonk is louder when Debian runs, but can also be heard (and felt by direct finger contact with the disk) if only EFI is running. The sound is not really loud but well hearable when the room is silent. I began hearing it after about two hours of operating the computer. My hardware provider reports about two installation attempts. XFCE excluded him from using the screen after successful installation. (He's a SuSE/KDE user.) So he installed again with LXDE. During those (maybe 4 hours) he did not notice this sound. Did others here recently purchase a WD Gold disk and hear similar periodic single knocks. I see a matching report in https://community.wd.com/t/hard-drive-idle-sounds/199915 but cannot judge whether it was finally accepted as hardware damage. Have a nice day :) Thomas
