On Tuesday 18 June 2002 02:57, Klaus Imgrund wrote:
> Well,
> I am an IT - dummy but I did deal with technical service for 15 years.
> What that whole Servicecontract stuff basically boils down to is that
> the customer wants somebody he can:
> a. complain to and scream at and
> b. sue for damages
> Try that with a mailing list
Well, if you look at it from the practical point of view... screaming and
complainting has never done any good... at leat with computer systems it
hasn't. Suing... well, have you ever heared of anyone get a penny off M$ for
the bilions lost on their system being buggy, rashing and losing data? I
don't think so. So who needs a vendor then. And sooner or later most of the
people are going to turn in that direction.
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