What is your configure line for calling the AV scanner? Have you run the Declude diagnostic? Go to a command prompt, change to the Imail directory, and type in "declude -diag" without the quotes. Any errors regarding virus?
John Tolmachoff Engineer/Consultant/Owner eServices For You > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > On Behalf Of Doug Rompasky > Sent: Tuesday, May 18, 2004 8:21 PM > To: [EMAIL PROTECTED] > Subject: [Declude.Virus] Couldn't open headers datafile > > Hello, > > We are currently trying to use imail v8.11, declude(virus) 1.75, and netshield 4.5 all > on Windows 2000 Server. We first started with imail 7.07 which worked fine and then > we did an in place upgrade of imail to said v8.11 at this point we keep recieving this > error messages > 05/18/2004 13:55:07 Qa25b00000134ecbc Couldn't open headers datafile > 05/18/2004 13:55:07 Qa25b00000134ecbc Error opening mime file > C:\IMail\spool\Da25b00000134ecbc.GSC > 05/18/2004 13:55:07 Qa25b00000134ecbc Scanned: Error starting scanner > > I've reinstalled everything twice to make sure I didn't do something wrong, i've > disabled the on-access scan on netshield and put c:\imail and c:\winnt\temp in the > exclude list for netshield as well. But none of this seems to help. Any help would be > greatly appreciated. > > Douglas > [AUTOMATED NOTE: Your mail server [207.41.72.15] is missing a reverse DNS entry. > All Internet hosts are required to have a reverse DNS entry. The missing reverse DNS > entry will cause your mail to be treated as spam on some servers, such as AOL.] > > --- > [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] > > --- > This E-mail came from the Declude.Virus mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.Virus". The archives can be found > at http://www.mail-archive.com. --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com.
