Re: [Bug 1793595] Re: [radeon] Shell freezes, mostly when running chrome or editing text files.
Here are the journalctl logs. Thanks for looking into it. Regards Aayushee From: boun...@canonical.com on behalf of Sebastien Bacher Sent: Monday, December 3, 2018 7:57:23 AM To: Jain, Aayushee Subject: [Bug 1793595] Re: [radeon] Shell freezes, mostly when running chrome or editing text files. Could you add your journalctl log after getting the issue? -- You received this bug notification because you are subscribed to the bug report. https://urldefense.proofpoint.com/v2/url?u=https-3A__bugs.launchpad.net_bugs_1793595&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=kUc3yzXU6z8_sRtd0mRTAT6-YH3_BTIQ4AT9RclK4t0&s=ogDLpcrgYCaZ7gsoa6HhSIGCPNTDJQRVr83a-25exT4&e= Title: [radeon] Shell freezes, mostly when running chrome or editing text files. Status in gnome-shell package in Ubuntu: New Bug description: Freezes randomly, mostly when running chrome or editing text files. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7.1 ProcVersionSignature: Ubuntu 4.15.0-34.37-generic 4.15.18 Uname: Linux 4.15.0-34-generic x86_64 .tmp.unity_support_test.0: ApportVersion: 2.20.9-0ubuntu7.3 Architecture: amd64 CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Thu Sep 20 16:35:29 2018 DistUpgraded: 2018-08-28 16:25:11,641 ERROR got error from PostInstallScript ./https://urldefense.proofpoint.com/v2/url?u=http-3A__xorg-5Ffix-5Fproprietary.py&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=kUc3yzXU6z8_sRtd0mRTAT6-YH3_BTIQ4AT9RclK4t0&s=qvNQuU-pbDH6KgbOEEtHVUp1-yz9fPr7vfEgT5e9dlA&e= (g-exec-error-quark: Failed to execute child process "./https://urldefense.proofpoint.com/v2/url?u=http-3A__xorg-5Ffix-5Fproprietary.py&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=kUc3yzXU6z8_sRtd0mRTAT6-YH3_BTIQ4AT9RclK4t0&s=qvNQuU-pbDH6KgbOEEtHVUp1-yz9fPr7vfEgT5e9dlA&e="; (No such file or directory) (8)) DistroCodename: bionic DistroVariant: ubuntu ExtraDebuggingInterest: Yes GpuHangFrequency: Several times a week GpuHangReproducibility: Seems to happen randomly GpuHangStarted: Since before I upgraded GraphicsCard: Advanced Micro Devices, Inc. [AMD/ATI] Cape Verde GL [FirePro W4100] [1002:682c] (prog-if 00 [VGA controller]) Subsystem: Dell Cape Verde GL [FirePro W4100] [1028:2b1e] InstallationDate: Installed on 2018-06-04 (108 days ago) InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228) MachineType: Dell Inc. Precision Tower 7810 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-34-generic root=UUID=fc6e98f8-e80f-4e1c-ba61-e2234c5a9be5 ro quiet splash vt.handoff=1 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: Upgraded to bionic on 2018-08-28 (23 days ago) https://urldefense.proofpoint.com/v2/url?u=http-3A__dmi.bios.date&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=kUc3yzXU6z8_sRtd0mRTAT6-YH3_BTIQ4AT9RclK4t0&s=GjFJGIjgZ2a81rPvr2I2pne2gfLGCFq5ZnFbUr2yr04&e=: 02/02/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: A25 https://urldefense.proofpoint.com/v2/url?u=http-3A__dmi.board.name&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=kUc3yzXU6z8_sRtd0mRTAT6-YH3_BTIQ4AT9RclK4t0&s=40We5kcxZGNIHCZqkPcFpF1w9xVGTjMqg9RdXbfbdrU&e=: 0KJCC5 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 7 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA25:bd02/02/2018:svnDellInc.:pnPrecisionTower7810:pvr:rvnDellInc.:rn0KJCC5:rvrA00:cvnDellInc.:ct7:cvr: https://urldefense.proofpoint.com/v2/url?u=http-3A__dmi.product.name&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=kUc3yzXU6z8_sRtd0mRTAT6-YH3_BTIQ4AT9RclK4t0&s=O7Pc5Y8AD05Ni7JdJ9e4Nbv1CvGNupXDOuSpkG_I0Is&e=: Precision Tower 7810 dmi.sys.vendor: Dell Inc. version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1 version.libdrm2: libdrm2 2.4.91-2 version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~18.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~18.04.1 version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.5-1ubuntu1 version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2 xserver.bootTime: Thu Sep 20 16:27:01 2018 xserver.configfile: default xserver.devices: inputPower Button KEYBOARD, id 6 inputPower Button KEYBOARD, id 7 inputPixArt Dell MS116 USB Optical Mouse MOUSE, id 8 inputDell KB216 Wired Keyboard KEYBOARD, id 9
Re: [Bug 1793595] Re: Xorg freeze
Hi, I had two other freezes after I last emailed you. Both times Desktop would freeze randomly than monitors would go to power saving mode. Keyboard and mouse froze too. Please let me know if you need more information. Thanks and Regards Aayushee From: Jain, Aayushee Sent: Friday, September 21, 2018 11:04:08 AM To: Bug 1793595 Subject: Re: [Bug 1793595] Re: Xorg freeze everything freezes, only the mouse pointer works for a while. Can not do Alt+F1 sometimes. From: boun...@canonical.com on behalf of Daniel van Vugt Sent: Friday, September 21, 2018 3:29:55 AM To: Jain, Aayushee Subject: [Bug 1793595] Re: Xorg freeze Does anything else freeze at the same time or is it just those apps? ** Package changed: xorg (Ubuntu) => ubuntu ** Tags added: radeon ** Summary changed: - Xorg freeze + Shell freezes, mostly when running chrome or editing text files. ** Package changed: ubuntu => gnome-shell (Ubuntu) -- You received this bug notification because you are subscribed to the bug report. https://urldefense.proofpoint.com/v2/url?u=https-3A__bugs.launchpad.net_bugs_1793595&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=OklrbAvP7cWlBSpfe5Anb3g_jREtYHVu5x-To3LC0MQ&s=E0o79qnRLt1qd5R6m8xb6TOeRUVFSShDi0YMQXPYe7o&e= Title: Shell freezes, mostly when running chrome or editing text files. Status in gnome-shell package in Ubuntu: New Bug description: Freezes randomly, mostly when running chrome or editing text files. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7.1 ProcVersionSignature: Ubuntu 4.15.0-34.37-generic 4.15.18 Uname: Linux 4.15.0-34-generic x86_64 .tmp.unity_support_test.0: ApportVersion: 2.20.9-0ubuntu7.3 Architecture: amd64 CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Thu Sep 20 16:35:29 2018 DistUpgraded: 2018-08-28 16:25:11,641 ERROR got error from PostInstallScript ./https://urldefense.proofpoint.com/v2/url?u=http-3A__xorg-5Ffix-5Fproprietary.py&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=OklrbAvP7cWlBSpfe5Anb3g_jREtYHVu5x-To3LC0MQ&s=WyRYmGwC3RPEHAvcgcd4OpcCjIWn3nig393urgI58hA&e= (g-exec-error-quark: Failed to execute child process "./https://urldefense.proofpoint.com/v2/url?u=http-3A__xorg-5Ffix-5Fproprietary.py&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=OklrbAvP7cWlBSpfe5Anb3g_jREtYHVu5x-To3LC0MQ&s=WyRYmGwC3RPEHAvcgcd4OpcCjIWn3nig393urgI58hA&e="; (No such file or directory) (8)) DistroCodename: bionic DistroVariant: ubuntu ExtraDebuggingInterest: Yes GpuHangFrequency: Several times a week GpuHangReproducibility: Seems to happen randomly GpuHangStarted: Since before I upgraded GraphicsCard: Advanced Micro Devices, Inc. [AMD/ATI] Cape Verde GL [FirePro W4100] [1002:682c] (prog-if 00 [VGA controller]) Subsystem: Dell Cape Verde GL [FirePro W4100] [1028:2b1e] InstallationDate: Installed on 2018-06-04 (108 days ago) InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228) MachineType: Dell Inc. Precision Tower 7810 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-34-generic root=UUID=fc6e98f8-e80f-4e1c-ba61-e2234c5a9be5 ro quiet splash vt.handoff=1 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: Upgraded to bionic on 2018-08-28 (23 days ago) https://urldefense.proofpoint.com/v2/url?u=http-3A__dmi.bios.date&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=OklrbAvP7cWlBSpfe5Anb3g_jREtYHVu5x-To3LC0MQ&s=Kb0dsCI2xrLAxsYoLNJL6ZE_LNdHXOObbXYq8cNhSEA&e=: 02/02/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: A25 https://urldefense.proofpoint.com/v2/url?u=http-3A__dmi.board.name&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=OklrbAvP7cWlBSpfe5Anb3g_jREtYHVu5x-To3LC0MQ&s=NXG8jn7r6H25vos6YsGX_0bIa3L0_EfXTOn-W4u9nSA&e=: 0KJCC5 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 7 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA25:bd02/02/2018:svnDellInc.:pnPrecisionTower7810:pvr:rvnDellInc.:rn0KJCC5:rvrA00:cvnDellInc.:ct7:cvr: https://urldefense.proofpoint.com/v2/url?u=http-3A__dmi.product.name&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=OklrbAvP7cWlBSpfe5Anb3g_jREtYHVu5x-To3LC0MQ&s=XVtQ1_T_PO_0PYIzqAtyD_2_u2E0hKeFttqVbeAIiB8&e=: Precision Tower 7810 dmi.sys.vendor: Dell Inc. version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1 version.libdrm2: libdrm2 2.4.91-2 version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~18.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~18.04.1 version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4 version.xserver-xorg-input-evdev: xserve
Re: [Bug 1793595] Re: Xorg freeze
everything freezes, only the mouse pointer works for a while. Can not do Alt+F1 sometimes. From: boun...@canonical.com on behalf of Daniel van Vugt Sent: Friday, September 21, 2018 3:29:55 AM To: Jain, Aayushee Subject: [Bug 1793595] Re: Xorg freeze Does anything else freeze at the same time or is it just those apps? ** Package changed: xorg (Ubuntu) => ubuntu ** Tags added: radeon ** Summary changed: - Xorg freeze + Shell freezes, mostly when running chrome or editing text files. ** Package changed: ubuntu => gnome-shell (Ubuntu) -- You received this bug notification because you are subscribed to the bug report. https://urldefense.proofpoint.com/v2/url?u=https-3A__bugs.launchpad.net_bugs_1793595&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=OklrbAvP7cWlBSpfe5Anb3g_jREtYHVu5x-To3LC0MQ&s=E0o79qnRLt1qd5R6m8xb6TOeRUVFSShDi0YMQXPYe7o&e= Title: Shell freezes, mostly when running chrome or editing text files. Status in gnome-shell package in Ubuntu: New Bug description: Freezes randomly, mostly when running chrome or editing text files. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7.1 ProcVersionSignature: Ubuntu 4.15.0-34.37-generic 4.15.18 Uname: Linux 4.15.0-34-generic x86_64 .tmp.unity_support_test.0: ApportVersion: 2.20.9-0ubuntu7.3 Architecture: amd64 CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Thu Sep 20 16:35:29 2018 DistUpgraded: 2018-08-28 16:25:11,641 ERROR got error from PostInstallScript ./https://urldefense.proofpoint.com/v2/url?u=http-3A__xorg-5Ffix-5Fproprietary.py&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=OklrbAvP7cWlBSpfe5Anb3g_jREtYHVu5x-To3LC0MQ&s=WyRYmGwC3RPEHAvcgcd4OpcCjIWn3nig393urgI58hA&e= (g-exec-error-quark: Failed to execute child process "./https://urldefense.proofpoint.com/v2/url?u=http-3A__xorg-5Ffix-5Fproprietary.py&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=OklrbAvP7cWlBSpfe5Anb3g_jREtYHVu5x-To3LC0MQ&s=WyRYmGwC3RPEHAvcgcd4OpcCjIWn3nig393urgI58hA&e="; (No such file or directory) (8)) DistroCodename: bionic DistroVariant: ubuntu ExtraDebuggingInterest: Yes GpuHangFrequency: Several times a week GpuHangReproducibility: Seems to happen randomly GpuHangStarted: Since before I upgraded GraphicsCard: Advanced Micro Devices, Inc. [AMD/ATI] Cape Verde GL [FirePro W4100] [1002:682c] (prog-if 00 [VGA controller]) Subsystem: Dell Cape Verde GL [FirePro W4100] [1028:2b1e] InstallationDate: Installed on 2018-06-04 (108 days ago) InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228) MachineType: Dell Inc. Precision Tower 7810 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-34-generic root=UUID=fc6e98f8-e80f-4e1c-ba61-e2234c5a9be5 ro quiet splash vt.handoff=1 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: Upgraded to bionic on 2018-08-28 (23 days ago) https://urldefense.proofpoint.com/v2/url?u=http-3A__dmi.bios.date&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=OklrbAvP7cWlBSpfe5Anb3g_jREtYHVu5x-To3LC0MQ&s=Kb0dsCI2xrLAxsYoLNJL6ZE_LNdHXOObbXYq8cNhSEA&e=: 02/02/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: A25 https://urldefense.proofpoint.com/v2/url?u=http-3A__dmi.board.name&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=OklrbAvP7cWlBSpfe5Anb3g_jREtYHVu5x-To3LC0MQ&s=NXG8jn7r6H25vos6YsGX_0bIa3L0_EfXTOn-W4u9nSA&e=: 0KJCC5 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 7 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA25:bd02/02/2018:svnDellInc.:pnPrecisionTower7810:pvr:rvnDellInc.:rn0KJCC5:rvrA00:cvnDellInc.:ct7:cvr: https://urldefense.proofpoint.com/v2/url?u=http-3A__dmi.product.name&d=DwIFaQ&c=shNJtf5dKgNcPZ6Yh64b-A&r=j1ajLRjDAWttf4bcxrxgzXntvCESUQ_ksRFrQnIz7wI&m=OklrbAvP7cWlBSpfe5Anb3g_jREtYHVu5x-To3LC0MQ&s=XVtQ1_T_PO_0PYIzqAtyD_2_u2E0hKeFttqVbeAIiB8&e=: Precision Tower 7810 dmi.sys.vendor: Dell Inc. version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1 version.libdrm2: libdrm2 2.4.91-2 version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~18.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~18.04.1 version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.5-1ubuntu1 version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2 xserver.bootTime: Thu Sep 20 16:27:01 2018 xserver.configfile: default xserver.devices: inputPower Button KEYBOARD, id 6
