[Bug 1720465] Re: HiDPI scaling does not hold across reboot in a virtual machine

[Launchpad Bug Tracker]

[Expired for gnome-shell (Ubuntu) because there has been no activity for
60 days.]

** Changed in: gnome-shell (Ubuntu)
   Status: Incomplete => Expired

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  HiDPI scaling does not hold across reboot in a virtual machine

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot in a virtual machine

[Daniel van Vugt]

I think this might have been fixed. Can anyone confirm?

** Tags removed: eoan

** Changed in: gnome-shell (Ubuntu)
   Status: Confirmed => Incomplete

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot in a virtual machine

[Daniel van Vugt]

** Summary changed:

- HiDPI scaling does not hold across reboot
+ HiDPI scaling does not hold across reboot in a virtual machine

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Daniel van Vugt]

** Tags added: eoan

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  HiDPI scaling does not hold across reboot

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[joreporter]

A 2017 issue still there in 2020... I have the same problem with Ubuntu
19.10

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  HiDPI scaling does not hold across reboot

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Daniel van Vugt]

** Tags removed: artful

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  HiDPI scaling does not hold across reboot

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Sébastien Taylor]

apport information

** Tags added: apport-collected bionic

** Description changed:

- Running Ubuntu 17.10 Beta (updated as of 29 Sept 2017) on Parallels
- Desktop 13.  When changing the HiDPI scaling to 200% everything looks
- good, but on restart the settings are reset to 100%.
+ Running Ubuntu 17.10 Beta (updated as of 29 Sept 2017) on Parallels Desktop 
13.  When changing the HiDPI scaling to 200% everything looks good, but on 
restart the settings are reset to 100%.
+ --- 
+ ApportVersion: 2.20.9-0ubuntu7
+ Architecture: amd64
+ CurrentDesktop: ubuntu:GNOME
+ DisplayManager: gdm3
+ DistroRelease: Ubuntu 18.04
+ GsettingsChanges:
+  b'org.gnome.shell' b'enabled-extensions' 
b"['coherence-gnome-sh...@parallels.com']"
+  b'org.gnome.desktop.interface' b'gtk-im-module' b"'gtk-im-context-simple'"
+ InstallationDate: Installed on 2018-05-26 (0 days ago)
+ InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
+ NonfreeKernelModules: prl_fs_freeze prl_fs prl_eth prl_tg
+ Package: gnome-shell 3.28.1-0ubuntu2
+ PackageArchitecture: amd64
+ ProcEnviron:
+  TERM=xterm-256color
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=
+  LANG=en_CA.UTF-8
+  SHELL=/bin/bash
+ ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
+ Tags:  bionic
+ Uname: Linux 4.15.0-20-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True

** Attachment added: "Dependencies.txt"
   
https://bugs.launchpad.net/bugs/1720465/+attachment/5144511/+files/Dependencies.txt

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  HiDPI scaling does not hold across reboot

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Daniel van Vugt]

Sébastien,

After you upgrade to 18.04, please run 'apport-collect 1720465' to
provide us with newer system information.

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  HiDPI scaling does not hold across reboot

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Sébastien Taylor]

** Changed in: gnome-shell (Ubuntu)
   Status: Incomplete => Confirmed

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[John Wang]

@3v1n0 I tried but can't yet confirm if the original reboot persistence
bug is still happening, because it seems every time I test it an
additional layer of problems occurs.

Parallels Desktop 13 still doesn't officially support Ubuntu 18.04.
Ubuntu installs okay, but post-installation the VM guest tools
(Parallels Tools) don't install due to breaking changes. Unfortunately
those tools are necessary to enable the full host monitor resolution
(2880x1800 in my case for my MacBook Pro) within the Ubuntu guest VM,
and without the VM guest tools the Ubuntu VM is stuck with 800x600. The
relevant Parallels support thread is here:

https://forum.parallels.com/threads/parallels-support-for-
ubuntu-18-04-lts.344488/

In that thread this third party workaround was mentioned:

https://gist.github.com/rudolfratusinski/a4d9e3caff11a4d9d81d2e84abc9afbf

Luckily using that workaround I was able to get Parallels Tools
installed successfully, but since that's not an official fix I'm not
confident all of the tools are fully working. I rebooted the Ubuntu VM
and it detected and enabled the full 2880x1880 resolution of my host
machine, finally!

Then I opened Settings > Devices > Displays, but the HiDPI scaling
controls are missing entirely. This is similar to what happened in the
Ubuntu 17.10 guest VM in my comment #7 above, except this time the
scaling controls are missing on a fresh installation of 18.04 without
having yet performed any additional Ubuntu software updates. Even after
installing all current Ubuntu updates and rebooting, the scaling
controls are still missing.

Also perhaps worth mentioning is that under Parallels Desktop 13 the
default Ubuntu 18.04 GNOME session continues to use the X.org backend
instead of Wayland, just as under 17.10 (there are two instances of the
X server running, one on vt1 serving the GNOME greeter, and one on vt2
serving the desktop session). I suspect this is due to Parallels' custom
display driver, which identifies itself on my machine as "Parallels
using AMD Radeon pro 555 opengl engine".

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  HiDPI scaling does not hold across reboot

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Daniel van Vugt]

Removing Assigned to, so that the bug can expire.

** Tags added: artful

** Changed in: gnome-shell (Ubuntu)
 Assignee: Marco Trevisan (Treviño) (3v1n0) => (unassigned)

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Treviño]

Is this still happening on 18.04?

I guess this could have been caused also by changing desktop (i.e.
switching unity to gnome?).

** Changed in: gnome-shell (Ubuntu)
   Status: Confirmed => Incomplete

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[John Wang]

I also noticed that the first monitors.xml I attached is version 1 of
the file spec, while the monitors.xml files created after I changed the
scale in Settings are version 2.

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[John Wang]

** Attachment added: "Settings_Details_About.png"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1720465/+attachment/5013916/+files/Settings_Details_About.png

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[John Wang]

** Attachment added: "Monitor config after reboot"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1720465/+attachment/5013915/+files/monitors.xml_after-reboot

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[John Wang]

I created a new 17.10 VM in Parallels 13 and didn't update any packages
post-installation, so I can still access the scale controls in Settings.

I'm attaching copies of ~/.config/monitors.xml before changing any
settings, immediately after changing Settings > Devices > Displays >
Scale to 200%, and after rebooting (which yields identical results to
simply logging out and back into a session).

Curiously, there are 2 Xorg servers running on a fresh installation, and
this is true both before and after installing Parallels Tools in the
guest VM:

---

user1@testvm1:~$ ps aux | grep -i xorg
root  1078  0.1  0.3 464924 15300 tty1 Sl+  19:54   0:00 
/usr/lib/xorg/Xorg vt1 -displayfd 3 -auth /run/user/121/gdm/Xauthority 
-background none -noreset -keeptty -verbose 3
root  1369  2.2  5.4 891936 220480 tty2Sl+  19:54   0:04 
/usr/lib/xorg/Xorg vt2 -displayfd 3 -auth /run/user/1000/gdm/Xauthority 
-background none -noreset -keeptty -verbose 3

---

Also attaching a screenshot of Settings > Details > About, to show the
string of the video driver installed by Parallels.

** Attachment added: "Monitor config after fresh installation"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1720465/+attachment/5013913/+files/monitors.xml_fresh-install

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[John Wang]

** Attachment added: "Monitor config after changing scale to 200%"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1720465/+attachment/5013914/+files/monitors.xml_scale-changed-to-200-percent

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Re: [Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Sébastien Taylor]

Once the other bug is fixed I can do that.  But right now I can't change
the scaling at all.

On 23 November 2017 at 18:57, Marco Trevisan (Treviño) 
wrote:

> That's definitely another issue...
>
> However for the main one, could you please attach your
> ~/.config/monitors.xml just before and after changing the setting and
> also after a logout/login cycle?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1720465
>
> Title:
>   HiDPI scaling does not hold across reboot
>
> Status in gnome-shell package in Ubuntu:
>   Confirmed
>
> Bug description:
>   Running Ubuntu 17.10 Beta (updated as of 29 Sept 2017) on Parallels
>   Desktop 13.  When changing the HiDPI scaling to 200% everything looks
>   good, but on restart the settings are reset to 100%.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+
> bug/1720465/+subscriptions
>

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Treviño]

That's definitely another issue...

However for the main one, could you please attach your
~/.config/monitors.xml just before and after changing the setting and
also after a logout/login cycle?

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Jeremy Bicha]

No, I've not seen that possible regression reported until today.

Please do file a separate bug for your recent issue. If it is a recent
regression, it can't be the same issue as a bug reported in September.

https://wiki.ubuntu.com/StableReleaseUpdates#Regressions

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  HiDPI scaling does not hold across reboot

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Sebastien Bacher]

Could somebody open a new bug about the regression, that's a new issue
and more important than the original problem here.

@jbicha, is that a problem known by you?

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Sébastien Taylor]

This is a serious bug introduced in a minor (automatic) patch.  Any
update on a fix?

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[John Wang]

I confirm #6. First, as I have to do every time I boot into my Ubuntu
17.10 VM under Parallels 13, I went to Settings > Devices > Displays and
changed my scaling to 200% so I can actually read text. Then I performed
some outstanding Ubuntu software updates and rebooted when prompted.
When I logged back in, the scaling controls were no longer present in
Settings > Devices > Displays, so now I'm stuck with tiny text and UI.

I suspect the cause of the missing scaling controls was the software
update I performed to mutter 3.26.2-0ubuntu0.1, which the changelog says
introduced a HiDPI-related patch for bug #1724024.

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Sébastien Taylor]

Didn't think it needed another bug report, maybe it does, but as of
today the option has simply disappeared...


** Attachment added: "Screen Shot 2017-11-21 at 15.37.21.png"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1720465/+attachment/5012483/+files/Screen%20Shot%202017-11-21%20at%2015.37.21.png

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  HiDPI scaling does not hold across reboot

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Daniel van Vugt]

** Tags added: hidpi

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Launchpad Bug Tracker]

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: gnome-shell (Ubuntu)
   Status: New => Confirmed

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[John Wang]

Yes, same problem using the final 17.10 release ISO freshly installed as
a guest OS under Parallels Desktop 13 on a MacBook Pro host. The default
session it logs me into uses X.org instead of Wayland for some reason.
My host machine's native resolution is 2880x1800 (but it's detected by
Artful as 3360x2100, although that's also the same resolution my old
Zesty VM Unity session mis-detected it as).

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Sebastien Bacher]

Is that still an issue with the current versions?

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Sébastien Taylor]

Curious if this is a one off or being consistently observed.  Quite
annoying in my setup since the VM gets powered on/off a fair bit and the
setting refuses to stick.

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[Bug 1720465] Re: HiDPI scaling does not hold across reboot

[Sebastien Bacher]

could be the same as bug #1716341

** Changed in: gnome-shell (Ubuntu)
 Assignee: (unassigned) => Marco Trevisan (Treviño) (3v1n0)

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  HiDPI scaling does not hold across reboot

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