[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
Customer installed U18.04 Dell OEM and that works as expected. We can drop the severity. I installed the Base Dell OEM image to confirm the issue. When I first booted the issue was not there. Then when I loaded the updates/upgrades and rebooted the segfaults came back. I have nothing else installed on the image. Let me know if you need me to redo the valgrind, apptrace, and or backtraces. Looks like this issue is tied to U16 -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
apport logs ** Attachment added: "previous apport" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252624/+files/apport.log.3.gz -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
Valgrind output ** Attachment added: "valgrind" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252595/+files/valgrind.out -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
backtrace ** Attachment added: "backtrace" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252584/+files/gdb-gnome2.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
backtrace ** Attachment added: "backtrace" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252585/+files/gdb-gnome2.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
I ran backtrace with --verbose so hopefully that helps as well attaching -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
backtrace ** Attachment added: "backtrace" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252583/+files/gdb-gnome2.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
you can maybe try to catch the segfault using apport and use apport- retrace on the file from /var/crash -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
dmesg -T | grep seg [Wed Apr 3 14:52:31 2019] pool[18867]: segfault at ffb8 ip 7f8bf01e1b97 sp 7f8bca5b0938 error 5 in libappstream-glib.so.8.0.6[7f8bf01c5000+42000] [Wed Apr 3 14:57:24 2019] pool[25609]: segfault at ffb8 ip 7fa7ef7d3b97 sp 7fa7ccae3938 error 5 in libappstream-glib.so.8.0.6[7fa7ef7b7000+42000] [Wed Apr 3 14:59:40 2019] pool[25764]: segfault at ffb8 ip 7ff8e3d7fb97 sp 7ff8a320c938 error 5 in libappstream-glib.so.8.0.6[7ff8e3d63000+42000] -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
Backtrace is not working since there are no debug symbols example attached ** Attachment added: "backtrace no debug symbol" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252582/+files/gdb-gnome.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
** Attachment added: "command run with verbose" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252581/+files/gnome-verbose.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
I googled and found you could get more information with running the gnome-software --verbose. Attaching that file in case it helps. There was no gnome-software-dbg or gnome-software-dbgsym to install and or download, I checked. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
I loaded the default debug symbols and I see Reading symbols from gnome- software... (no debugging symbols found)...done. I then tried to load all and still I receive no debug symbols. It is not that I didn't load them, it is I have no idea what the debug symbol for gnome-software is. Can you confirm what packages I need to load? I loaded xserver-xorg-core-dbg I also downloaded the script and ran sudo bash ./list-symbols-packages-v2.sh -p 2386 (pid for yelp) It loaded but the symbols for gnome-session are missing. Please advise. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
Could you install the debug pacakges as described on the wiki? The issue looks somewhat similar to bug #1778135 -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
** Changed in: gnome-software (Ubuntu) Status: Incomplete => New -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
Any updates on this bug? What is needed from the customer or Dell to isolate this? -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
Is there any updates on this bug? Anything you need me to collect? -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
attaching now -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
Is this related too https://bugs.launchpad.net/ubuntu/+source/gnome- software/+bug/1781996 -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
** Attachment added: "backtrace" https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5248638/+files/gdb-gnome.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1821264] Re: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults
Thank you for taking the time to report this bug and helping to make Ubuntu better. Please try to obtain a backtrace following the instructions at http://wiki.ubuntu.com/DebuggingProgramCrash and upload the backtrace (as an attachment) to the bug report. This will greatly help us in tracking down your problem. ** Changed in: gnome-software (Ubuntu) Importance: Undecided => Low ** Changed in: gnome-software (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
