[Bug 1964711] Re: Locked Ubuntu is frozen and cannot be unlocked
** Package changed: gdm3 (Ubuntu) => ubuntu -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu. https://bugs.launchpad.net/bugs/1964711 Title: Locked Ubuntu is frozen and cannot be unlocked To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1964711/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1964711] Re: Locked Ubuntu is frozen and cannot be unlocked
Thanks for the bug report. Next time the freeze happens please: 1. Wait 10 seconds. 2. Shut down by pressing the power button. 3. Power on and then run: journalctl -b-1 > prevboot.txt 4. Attach the resulting text file here. 5. Look in /var/crash for crash files and if found run: ubuntu-bug YOURFILE.crash Then tell us the ID of the newly-created bug. 6. If step 5 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us. ** Tags added: focal ** Changed in: gdm3 (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu. https://bugs.launchpad.net/bugs/1964711 Title: Locked Ubuntu is frozen and cannot be unlocked To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gdm3/+bug/1964711/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1964711] Re: Locked Ubuntu is frozen and cannot be unlocked
Thank you for taking the time to report this bug and helping to make Ubuntu better. You've not given details as to your actual install; was it a Ubuntu Desktop 20.04 LTS or Ubuntu Server 20.04 LTS? You do mention moving mouse; a device not normally attached to servers, so I'm assume (rightly/wrongly) you're asking about a desktop system - but it's best if these details are provided. Please execute the following command only once, as it will automatically gather debugging information, in a terminal: apport-collect 1964711 When reporting bugs in the future please use apport by using 'ubuntu- bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs. (Note: this issue could be related to https://bugs.launchpad.net/bugs/1851992) ** Package changed: ubuntu => gdm3 (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu. https://bugs.launchpad.net/bugs/1964711 Title: Locked Ubuntu is frozen and cannot be unlocked To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gdm3/+bug/1964711/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
