[Desktop-packages] [Bug 1989821] Re: Firefox hangs, unable to reload tabs for up to 2min after switching to session that was idle for several hours

2022-12-17 Thread Steve Chadsey
I've discovered the source of the problem. Both user accounts on the
system had hardware acceleration enabled in Firefox. Apparently, only
one session can utilize the GPU/hw acceleration at a time, and so when
switching between accounts, the firefox process gets suspended in some
manner. That explains the significant delay in Firefox responsiveness
when "resuming" the previous session.

By unchecking "Use hardware acceleration when available" in Firefox
settings, followed by a Firefox restart, the problem has gone away. I
find it a bit puzzling that more people are not experiencing this. I
would think that the number of Ubuntu installations using xorg with
multiple desktop user sessions that also use Firefox with hardware
acceleration would not be insignificant.

I suppose there could be a bug here if my conclusions are completely
wrong, and firefox should better handle this. I don't know enough about
xorg/hw acceleration/gpus to say for sure, so I will leave it to someone
who does. For me, though, the problem is resolved and I hope this helps
someone in the future.

-- 
You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1989821

Title:
  Firefox hangs, unable to reload tabs for up to 2min after switching to
  session that was idle for several hours

Status in firefox package in Ubuntu:
  Expired

Bug description:
  I am not sure when exactly this started. I feel like it was around FF
  v99.

  System is always on. 2 user accounts (mine, wife's). We keep the
  desktop sessions logged-in, just switch between accounts whenever
  needed. Firefox stays open since it's heavily used. When an active
  session is unlocked or switched to after being unused for several
  hours (not rigorously measured but I'd say more than 6-8 hours), we
  observe the following behavior in Firefox:

  * Gmail tab will show a message at the top of the page along the lines of 
"Not connected, retrying in 3:00" with the timer counting down
  * For the first 10-20s, clicking on another tab will have no effect - FF 
doesn't switch to the tab
  * From 20s to between 1-2 minutes:
    - Switching tabs will work albeit slowly.
    - Reloading an existing tab does nothing except cause the side-to-side 
loading indicator on the tab to cycle
    - I am able to open a new tab via ctrl-T
    - I can enter a URL into a new tab, but the site doesn't load. The loading 
indicator cycles in the tab title.
    - I cannot open about:performance to troubleshoot

  After some period of time, as short as 30-40s and as long as 2
  minutes, FF becomes usable again. Sites can be loaded/reloaded, etc.

  What I have tried, but has not resolved the issue:
  * Restart FF in troubleshooting mode
  * Upgrade to new releases as they are available in the package manager
  * Run in non-troubleshooting mode but with all extensions removed
  * Refresh the browser
  * Set browser.tabs.unloadOnLowMemory = false
  * rm -rf ~/.mozilla and start with a fresh profile

  Workaround: killall -9 firefox, then relaunch firefox

  Again, this seems to have started suddenly at some point possibly
  around the v99 timeframe. Prior to that, I did not observe this
  problem. Hardware, and to the best of my knowledge the usage habits of
  the 2 users, have not changed in quite some time.

  I've attached the output of a "vmstat 1" command that I launched when
  I unlocked a session that was idle for approximately 40h, before
  interacting with the existing firefox session. The firefox issue
  manifested for about 1min 20s. Once firefox became usable, I stopped
  the vmstat command.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: firefox 104.0+build3-0ubuntu0.20.04.1
  ProcVersionSignature: Ubuntu 5.4.0-124.140-generic 5.4.195
  Uname: Linux 5.4.0-124-generic x86_64
  AddonCompatCheckDisabled: False
  ApportVersion: 2.20.11-0ubuntu27.24
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  tyr   743015 F pulseaudio
   /dev/snd/controlC1:  tyr   743015 F pulseaudio
  BuildID: 20220818191623
  CasperMD5CheckResult: skip
  Channel: Unavailable
  CurrentDesktop: XFCE
  Date: Thu Sep 15 18:38:25 2022
  Extensions: extensions.sqlite corrupt or missing
  ForcedLayersAccel: False
  IfupdownConfig:
   # interfaces(5) file used by ifup(8) and ifdown(8)
   auto lo
   iface lo inet loopback
  IncompatibleExtensions: Unavailable (corrupt or non-existant 
compatibility.ini or extensions.sqlite)
  InstallationDate: Installed on 2016-01-05 (2444 days ago)
  InstallationMedia: Xubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  IpRoute:
   default via 192.168.1.1 dev eth0 proto static metric 100
   192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.100 metric 100
  Locales: extensions.sqlite corrupt or missing
  PrefErrors: Unexpected character ',' before close parenthesis @ 

[Desktop-packages] [Bug 1989821] Re: Firefox hangs, unable to reload tabs for up to 2min after switching to session that was idle for several hours

2022-10-06 Thread Steve Chadsey
I installed firefox-104.0.2 from upstream, and set both users' desktop
environments to use that one instead of the Ubuntu bundled version. I
didn't know how firefox handles profiles with different versions of the
browser installed, so I (perhaps unnecessarily) cleaned out ~/.mozilla
for both accounts. After a few weeks of testing it out, with the same
desktop usage habits (switching between accounts and such), I did not
find any discernible improvement in the problematic behavior (nor did I
see a worsening of the behavior). I've since reverted my configuration
back to using the bundled browser.

I'm open to try other experiments. I'm thinking of trying an upstream
version that is old enough to predate this issue, which as I initially
reported might be around the 99 timeframe. Another idea is an OS
upgrade.

-- 
You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1989821

Title:
  Firefox hangs, unable to reload tabs for up to 2min after switching to
  session that was idle for several hours

Status in firefox package in Ubuntu:
  Incomplete

Bug description:
  I am not sure when exactly this started. I feel like it was around FF
  v99.

  System is always on. 2 user accounts (mine, wife's). We keep the
  desktop sessions logged-in, just switch between accounts whenever
  needed. Firefox stays open since it's heavily used. When an active
  session is unlocked or switched to after being unused for several
  hours (not rigorously measured but I'd say more than 6-8 hours), we
  observe the following behavior in Firefox:

  * Gmail tab will show a message at the top of the page along the lines of 
"Not connected, retrying in 3:00" with the timer counting down
  * For the first 10-20s, clicking on another tab will have no effect - FF 
doesn't switch to the tab
  * From 20s to between 1-2 minutes:
    - Switching tabs will work albeit slowly.
    - Reloading an existing tab does nothing except cause the side-to-side 
loading indicator on the tab to cycle
    - I am able to open a new tab via ctrl-T
    - I can enter a URL into a new tab, but the site doesn't load. The loading 
indicator cycles in the tab title.
    - I cannot open about:performance to troubleshoot

  After some period of time, as short as 30-40s and as long as 2
  minutes, FF becomes usable again. Sites can be loaded/reloaded, etc.

  What I have tried, but has not resolved the issue:
  * Restart FF in troubleshooting mode
  * Upgrade to new releases as they are available in the package manager
  * Run in non-troubleshooting mode but with all extensions removed
  * Refresh the browser
  * Set browser.tabs.unloadOnLowMemory = false
  * rm -rf ~/.mozilla and start with a fresh profile

  Workaround: killall -9 firefox, then relaunch firefox

  Again, this seems to have started suddenly at some point possibly
  around the v99 timeframe. Prior to that, I did not observe this
  problem. Hardware, and to the best of my knowledge the usage habits of
  the 2 users, have not changed in quite some time.

  I've attached the output of a "vmstat 1" command that I launched when
  I unlocked a session that was idle for approximately 40h, before
  interacting with the existing firefox session. The firefox issue
  manifested for about 1min 20s. Once firefox became usable, I stopped
  the vmstat command.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: firefox 104.0+build3-0ubuntu0.20.04.1
  ProcVersionSignature: Ubuntu 5.4.0-124.140-generic 5.4.195
  Uname: Linux 5.4.0-124-generic x86_64
  AddonCompatCheckDisabled: False
  ApportVersion: 2.20.11-0ubuntu27.24
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  tyr   743015 F pulseaudio
   /dev/snd/controlC1:  tyr   743015 F pulseaudio
  BuildID: 20220818191623
  CasperMD5CheckResult: skip
  Channel: Unavailable
  CurrentDesktop: XFCE
  Date: Thu Sep 15 18:38:25 2022
  Extensions: extensions.sqlite corrupt or missing
  ForcedLayersAccel: False
  IfupdownConfig:
   # interfaces(5) file used by ifup(8) and ifdown(8)
   auto lo
   iface lo inet loopback
  IncompatibleExtensions: Unavailable (corrupt or non-existant 
compatibility.ini or extensions.sqlite)
  InstallationDate: Installed on 2016-01-05 (2444 days ago)
  InstallationMedia: Xubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  IpRoute:
   default via 192.168.1.1 dev eth0 proto static metric 100
   192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.100 metric 100
  Locales: extensions.sqlite corrupt or missing
  PrefErrors: Unexpected character ',' before close parenthesis @ 
/usr/lib/firefox/omni.ja:greprefs.js:302
  PrefSources: prefs.js
  Profiles: Profile0 (Default) - LastVersion=104.0/20220818191623 (In use)
  RunningIncompatibleAddons: False
  SourcePackage: firefox
  Themes: extensions.sqlite corrupt or missing
  UpgradeStatus: Upgraded to focal on 

[Desktop-packages] [Bug 1989821] Re: Firefox hangs, unable to reload tabs for up to 2min after switching to session that was idle for several hours

2022-09-16 Thread Steve Chadsey
** Description changed:

  I am not sure when exactly this started. I feel like it was around FF
  v99.
  
  System is always on. 2 user accounts (mine, wife's). We keep the desktop
  sessions logged-in, just switch between accounts whenever needed.
  Firefox stays open since it's heavily used. When an active session is
  unlocked or switched to after being unused for several hours (not
  rigorously measured but I'd say more than 6-8 hours), we observe the
  following behavior in Firefox:
  
- * Gmail tab will show a message at the top of the page along the lines of 
"encountered a problem, retrying in 3:00" with the timer counting down
+ * Gmail tab will show a message at the top of the page along the lines of 
"Not connected, retrying in 3:00" with the timer counting down
  * For the first 10-20s, clicking on another tab will have no effect - FF 
doesn't switch to the tab
  * From 20s to between 1-2 minutes:
    - Switching tabs will work albeit slowly.
    - Reloading an existing tab does nothing except cause the side-to-side 
loading indicator on the tab to cycle
    - I am able to open a new tab via ctrl-T
    - I can enter a URL into a new tab, but the site doesn't load. The loading 
indicator cycles in the tab title.
    - I cannot open about:performance to troubleshoot
  
  After some period of time, as short as 30-40s and as long as 2 minutes,
  FF becomes usable again. Sites can be loaded/reloaded, etc.
  
  What I have tried, but has not resolved the issue:
  * Restart FF in troubleshooting mode
  * Upgrade to new releases as they are available in the package manager
  * Run in non-troubleshooting mode but with all extensions removed
  * Refresh the browser
  * Set browser.tabs.unloadOnLowMemory = false
  * rm -rf ~/.mozilla and start with a fresh profile
  
  Workaround: killall -9 firefox, then relaunch firefox
  
  Again, this seems to have started suddenly at some point possibly around
  the v99 timeframe. Prior to that, I did not observe this problem.
  Hardware, and to the best of my knowledge the usage habits of the 2
  users, have not changed in quite some time.
  
  I've attached the output of a "vmstat 1" command that I launched when I
  unlocked a session that was idle for approximately 40h, before
  interacting with the existing firefox session. The firefox issue
  manifested for about 1min 20s. Once firefox became usable, I stopped the
  vmstat command.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: firefox 104.0+build3-0ubuntu0.20.04.1
  ProcVersionSignature: Ubuntu 5.4.0-124.140-generic 5.4.195
  Uname: Linux 5.4.0-124-generic x86_64
  AddonCompatCheckDisabled: False
  ApportVersion: 2.20.11-0ubuntu27.24
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  tyr   743015 F pulseaudio
   /dev/snd/controlC1:  tyr   743015 F pulseaudio
  BuildID: 20220818191623
  CasperMD5CheckResult: skip
  Channel: Unavailable
  CurrentDesktop: XFCE
  Date: Thu Sep 15 18:38:25 2022
  Extensions: extensions.sqlite corrupt or missing
  ForcedLayersAccel: False
  IfupdownConfig:
   # interfaces(5) file used by ifup(8) and ifdown(8)
   auto lo
   iface lo inet loopback
  IncompatibleExtensions: Unavailable (corrupt or non-existant 
compatibility.ini or extensions.sqlite)
  InstallationDate: Installed on 2016-01-05 (2444 days ago)
  InstallationMedia: Xubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  IpRoute:
   default via 192.168.1.1 dev eth0 proto static metric 100
   192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.100 metric 100
  Locales: extensions.sqlite corrupt or missing
  PrefErrors: Unexpected character ',' before close parenthesis @ 
/usr/lib/firefox/omni.ja:greprefs.js:302
  PrefSources: prefs.js
  Profiles: Profile0 (Default) - LastVersion=104.0/20220818191623 (In use)
  RunningIncompatibleAddons: False
  SourcePackage: firefox
  Themes: extensions.sqlite corrupt or missing
  UpgradeStatus: Upgraded to focal on 2021-02-04 (588 days ago)
  dmi.bios.date: 11/11/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 2801
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: Z97-A
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvr2801:bd11/11/2015:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ97-A:rvrRev1.xx:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.family: ASUS MB
  dmi.product.name: All Series
  dmi.product.sku: All
  dmi.product.version: System Version
  dmi.sys.vendor: ASUS

-- 
You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1989821

Title:
  Firefox hangs, unable to reload tabs for up to 2min 

[Desktop-packages] [Bug 1989821] [NEW] Firefox hangs, unable to reload tabs for up to 2min after switching to session that was idle for several hours

2022-09-15 Thread Steve Chadsey
Public bug reported:

I am not sure when exactly this started. I feel like it was around FF
v99.

System is always on. 2 user accounts (mine, wife's). We keep the desktop
sessions logged-in, just switch between accounts whenever needed.
Firefox stays open since it's heavily used. When an active session is
unlocked or switched to after being unused for several hours (not
rigorously measured but I'd say more than 6-8 hours), we observe the
following behavior in Firefox:

* Gmail tab will show a message at the top of the page along the lines of 
"encountered a problem, retrying in 3:00" with the timer counting down
* For the first 10-20s, clicking on another tab will have no effect - FF 
doesn't switch to the tab
* From 20s to between 1-2 minutes:
  - Switching tabs will work albeit slowly.
  - Reloading an existing tab does nothing except cause the side-to-side 
loading indicator on the tab to cycle
  - I am able to open a new tab via ctrl-T
  - I can enter a URL into a new tab, but the site doesn't load. The loading 
indicator cycles in the tab title.
  - I cannot open about:performance to troubleshoot

After some period of time, as short as 30-40s and as long as 2 minutes,
FF becomes usable again. Sites can be loaded/reloaded, etc.

What I have tried, but has not resolved the issue:
* Restart FF in troubleshooting mode
* Upgrade to new releases as they are available in the package manager
* Run in non-troubleshooting mode but with all extensions removed
* Refresh the browser
* Set browser.tabs.unloadOnLowMemory = false
* rm -rf ~/.mozilla and start with a fresh profile

Workaround: killall -9 firefox, then relaunch firefox

Again, this seems to have started suddenly at some point possibly around
the v99 timeframe. Prior to that, I did not observe this problem.
Hardware, and to the best of my knowledge the usage habits of the 2
users, have not changed in quite some time.

I've attached the output of a "vmstat 1" command that I launched when I
unlocked a session that was idle for approximately 40h, before
interacting with the existing firefox session. The firefox issue
manifested for about 1min 20s. Once firefox became usable, I stopped the
vmstat command.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: firefox 104.0+build3-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.4.0-124.140-generic 5.4.195
Uname: Linux 5.4.0-124-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
AudioDevicesInUse:
 USERPID ACCESS COMMAND
 /dev/snd/controlC0:  tyr   743015 F pulseaudio
 /dev/snd/controlC1:  tyr   743015 F pulseaudio
BuildID: 20220818191623
CasperMD5CheckResult: skip
Channel: Unavailable
CurrentDesktop: XFCE
Date: Thu Sep 15 18:38:25 2022
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini 
or extensions.sqlite)
InstallationDate: Installed on 2016-01-05 (2444 days ago)
InstallationMedia: Xubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
IpRoute:
 default via 192.168.1.1 dev eth0 proto static metric 100
 192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.100 metric 100
Locales: extensions.sqlite corrupt or missing
PrefErrors: Unexpected character ',' before close parenthesis @ 
/usr/lib/firefox/omni.ja:greprefs.js:302
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=104.0/20220818191623 (In use)
RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: Upgraded to focal on 2021-02-04 (588 days ago)
dmi.bios.date: 11/11/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2801
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z97-A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvr2801:bd11/11/2015:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ97-A:rvrRev1.xx:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: ASUS MB
dmi.product.name: All Series
dmi.product.sku: All
dmi.product.version: System Version
dmi.sys.vendor: ASUS

** Affects: firefox (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: amd64 apport-bug focal

** Attachment added: "firefox-vmstat.out"
   
https://bugs.launchpad.net/bugs/1989821/+attachment/5616215/+files/firefox-vmstat.out

** Summary changed:

- Firefox hangs, unable to reload tabs after switching to session that was idle 
for several hours
+ Firefox hangs, unable to reload tabs for up to 2min after switching to 
session that was idle for several hours

** Description changed:

  I am not sure when exactly this started. I feel like it 

[Desktop-packages] [Bug 1988490] [NEW] Shotwell can't import videos with filenames longer than 63 chars

2022-09-01 Thread Steve Chadsey
Public bug reported:

After importing photos and videos into shotwell, I noticed that several
of the media files did not get imported. The missing files had filenames
longer than 63 characters. In the shotwell log these errors were
reported:

L 218103 2022-09-01 20:17:12 [WRN] ImportPage.vala:1424: Skipping import
of /DCIM/awesome video of loki running across yard and exploring and
don't eat that.avi: name too long

The main problem here is that this seems to be an arbitrary limitation
of the program. Filenames can be up to 255 characters; shotwell should
be able to import files regardless of the filename length.

The other problem is that itt is not clear to the end user that these
files do not get imported. There is no UI message. The user has to
review the log.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: shotwell 0.30.10-0ubuntu0.1
ProcVersionSignature: Ubuntu 5.4.0-124.140-generic 5.4.195
Uname: Linux 5.4.0-124-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: XFCE
Date: Thu Sep  1 20:01:12 2022
InstallationDate: Installed on 2016-01-05 (2431 days ago)
InstallationMedia: Xubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
SourcePackage: shotwell
UpgradeStatus: Upgraded to focal on 2021-02-04 (574 days ago)

** Affects: shotwell (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: amd64 apport-bug focal

** Summary changed:

- Shotwell can't import videos with filenames >= 64 chars in length
+ Shotwell can't import videos with filenames > 63 chars in length

** Summary changed:

- Shotwell can't import videos with filenames > 63 chars in length
+ Shotwell can't import videos with filenames longer than 63 chars

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to shotwell in Ubuntu.
https://bugs.launchpad.net/bugs/1988490

Title:
  Shotwell can't import videos with filenames longer than 63 chars

Status in shotwell package in Ubuntu:
  New

Bug description:
  After importing photos and videos into shotwell, I noticed that
  several of the media files did not get imported. The missing files had
  filenames longer than 63 characters. In the shotwell log these errors
  were reported:

  L 218103 2022-09-01 20:17:12 [WRN] ImportPage.vala:1424: Skipping
  import of /DCIM/awesome video of loki running across yard and
  exploring and don't eat that.avi: name too long

  The main problem here is that this seems to be an arbitrary limitation
  of the program. Filenames can be up to 255 characters; shotwell should
  be able to import files regardless of the filename length.

  The other problem is that itt is not clear to the end user that these
  files do not get imported. There is no UI message. The user has to
  review the log.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: shotwell 0.30.10-0ubuntu0.1
  ProcVersionSignature: Ubuntu 5.4.0-124.140-generic 5.4.195
  Uname: Linux 5.4.0-124-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.24
  Architecture: amd64
  CasperMD5CheckResult: skip
  CurrentDesktop: XFCE
  Date: Thu Sep  1 20:01:12 2022
  InstallationDate: Installed on 2016-01-05 (2431 days ago)
  InstallationMedia: Xubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  SourcePackage: shotwell
  UpgradeStatus: Upgraded to focal on 2021-02-04 (574 days ago)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1988490/+subscriptions


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[Desktop-packages] [Bug 1598814] Re: tracker-miner-fs syslog spam: Could not execute sparql

2021-02-05 Thread Steve Chadsey
Also affects Ubuntu 20.04.2 LTS

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You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1598814

Title:
  tracker-miner-fs syslog spam: Could not execute sparql

Status in tracker package in Ubuntu:
  Confirmed

Bug description:
  I noticed tracker-miner-fs spamming syslog on every reboot.

  Because there are too many messages i created a github gist at
  https://gist.github.com/CrazyLemon/14a54c58efcd0839a4e990a49da9b303

  As you can see thats a lot of messages.

  I'm on Ubuntu 16.04 with latest updates.
  ii  tracker-miner-fs 1.6.2-0ubuntu1amd64  
   metadata database, indexer and search tool - filesystem 
indexer

  This kind of syslog spamming has been happening at least since june
  27th '16.

To manage notifications about this bug go to:
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[Desktop-packages] [Bug 1830416] [NEW] Firefox shows multiple master password prompts on startup when user has multiple home tabs that require passwords

2019-05-24 Thread Steve Chadsey
Public bug reported:

Ubuntu 18.04.2 LTS

I have two URLs configured for Firefox startup.  They are for different
sites.  Each one will go to a login page.  I have a master password
configured in Firefox.  When I start Firefox, two tabs will open to the
two URLs, and up until recently, I was prompted once for my master
password.  Once I entered it, my credentials would auto-fill on both
tabs as expected.  Today I noticed that on Firefox startup, I was
getting two master password prompts.  Although entering the master
password for one would suffice, it is annoying to have to close out the
second one.  Also, the second one often pops up and steals focus from
the first when I am entering the master password (depending on the
relative page load times of the two tabs).

I was running Firefox 66.0.5+build1-0ubuntu0.18.04.1 when I first
noticed this.  I updated to 67.0+build2-0ubuntu0.18.04.1 and the problem
persists.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: firefox 67.0+build2-0ubuntu0.18.04.1
ProcVersionSignature: Ubuntu 4.15.0-47.50-generic 4.15.18
Uname: Linux 4.15.0-47-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
BuildID: 20190517140819
Channel: Unavailable
CurrentDesktop: XFCE
Date: Fri May 24 12:09:21 2019
DefaultProfileExtensions: extensions.sqlite corrupt or missing
DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant 
compatibility.ini or extensions.sqlite)
DefaultProfileLocales: extensions.sqlite corrupt or missing
DefaultProfilePlugins: Shockwave Flash - 
[HomeDir]/.mozilla/plugins/libflashplayer.so
DefaultProfilePrefErrors: Unexpected character ',' before close parenthesis @ 
/usr/lib/firefox/omni.ja:greprefs.js:1151
DefaultProfilePrefSources: prefs.js
DefaultProfileThemes: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2017-12-12 (527 days ago)
InstallationMedia: Xubuntu 17.10 "Artful Aardvark" - Release amd64 (20171017.1)
IpRoute:
 default via 10.55.12.1 dev enx9cebe8551508 proto dhcp metric 100 
 default via 10.55.216.1 dev wlp3s0 proto dhcp metric 600 
 10.55.12.0/23 dev enx9cebe8551508 proto kernel scope link src 10.55.13.57 
metric 100 
 10.55.216.0/21 dev wlp3s0 proto kernel scope link src 10.55.217.198 metric 600
Profile1Extensions: extensions.sqlite corrupt or missing
Profile1IncompatibleExtensions: Unavailable (corrupt or non-existant 
compatibility.ini or extensions.sqlite)
Profile1Locales: extensions.sqlite corrupt or missing
Profile1Plugins: Shockwave Flash - [HomeDir]/.mozilla/plugins/libflashplayer.so
Profile1PrefErrors: Unexpected character ',' before close parenthesis @ 
/usr/lib/firefox/omni.ja:greprefs.js:1151
Profile1PrefSources: prefs.js
Profile1Themes: extensions.sqlite corrupt or missing
Profiles:
 Profile1 - LastVersion=67.0/20190517140819 (In use)
 Profile0 (Default) - LastVersion=67.0/20190517140819 (In use)
RunningIncompatibleAddons: False
SourcePackage: firefox
UpgradeStatus: Upgraded to bionic on 2018-10-30 (206 days ago)
dmi.bios.date: 09/12/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.6.4
dmi.board.name: 0FH6CJ
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.asset.tag: L05248
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: 
dmi:bvnDellInc.:bvr1.6.4:bd09/12/2017:svnDellInc.:pnLatitude5580:pvr:rvnDellInc.:rn0FH6CJ:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Latitude
dmi.product.name: Latitude 5580
dmi.sys.vendor: Dell Inc.

** Affects: firefox (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: amd64 apport-bug bionic

** Attachment removed: "DefaultProfilePrefs.txt"
   
https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1830416/+attachment/5266330/+files/DefaultProfilePrefs.txt

** Attachment removed: "Profile1Prefs.txt"
   
https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1830416/+attachment/5266337/+files/Profile1Prefs.txt

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https://bugs.launchpad.net/bugs/1830416

Title:
  Firefox shows multiple master password prompts on startup when user
  has multiple home tabs that require passwords

Status in firefox package in Ubuntu:
  New

Bug description:
  Ubuntu 18.04.2 LTS

  I have two URLs configured for Firefox startup.  They are for
  different sites.  Each one will go to a login page.  I have a master
  password configured in Firefox.  When I start Firefox, two tabs will
  open to the two URLs, and up until recently, I was prompted once for
  my master password.  Once I entered it, my credentials would auto-fill
  on both tabs as expected.  Today I noticed that on Firefox startup, I
  was getting two master password prompts.  Although entering the master
  password for one would suffice, it is annoying to have to close out
  the second one.  

[Desktop-packages] [Bug 1796773] [NEW] Firefox homepage setting lost, changed to "about:blank" after update from 16.04 to 18.04.1

2018-10-08 Thread Steve Chadsey
Public bug reported:

After updating my system from Xubuntu 16.04 to 18.04.1 (via "do-release-
upgrade"), my firefox opens a blank page instead of my home page when I
launch the application.

Before:
$ egrep 'browser.startup' prefs.js-old 
user_pref("browser.startup.homepage", 
"https://mail.google.com/mail/?shva=1#inbox;);
user_pref("browser.startup.homepage_override.buildID", "20180316021607");
user_pref("browser.startup.homepage_override.mstone", "59.0.1");

After:
$ egrep 'browser.startup' prefs.js-new
user_pref("browser.startup.homepage", "about:blank");
user_pref("browser.startup.homepage_override.buildID", "20181002130007");
user_pref("browser.startup.homepage_override.mstone", "62.0.3");

To the best of my recollection I did not make this change in the Firefox
preferences UI.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: firefox 62.0.3+build1-0ubuntu0.18.04.1
ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
Uname: Linux 4.15.0-36-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
AudioDevicesInUse:
 USERPID ACCESS COMMAND
 /dev/snd/controlC1:  tyr2187 F pulseaudio
 /dev/snd/controlC0:  tyr2187 F pulseaudio
BuildID: 20181002130007
Channel: Unavailable
CurrentDesktop: XFCE
Date: Mon Oct  8 19:50:55 2018
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions:
 English (South Africa) Language Pack - langpack-en...@firefox.mozilla.org
 English (GB) Language Pack - langpack-en...@firefox.mozilla.org
 Default - {972ce4c6-7e08-4474-a285-3208198ce6fd}
InstallationDate: Installed on 2016-01-05 (1007 days ago)
InstallationMedia: Xubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
IpRoute:
 default via 192.168.1.254 dev eth0 proto dhcp metric 100 
 192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.168 metric 100
IwConfig:
 eth0  no wireless extensions.
 
 lono wireless extensions.
MostRecentCrashID: bp-0e19bace-b03b-4050-beb1-02f972150823
Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
PrefSources:
 prefs.js
 user.js
Profiles: Profile0 (Default) - LastVersion=62.0.3/20181002130007 (In use)
RfKill:
 
RunningIncompatibleAddons: True
SourcePackage: firefox
SubmittedCrashIDs:
 bp-0e19bace-b03b-4050-beb1-02f972150823
 bp-5a4d2dd4-5aba-4500-ab76-fac2a2150822
 bp-d1cd28b1-b27d-448b-a69c-a7d132150711
 bp-7538fe94-b454-46f4-95ed-aee302121011
 bp-cbfa4d9f-fb82-435e-af03-501332121011
UpgradeStatus: Upgraded to bionic on 2018-10-08 (0 days ago)
dmi.bios.date: 11/11/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2801
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z97-A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvr2801:bd11/11/2015:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ97-A:rvrRev1.xx:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: ASUS MB
dmi.product.name: All Series
dmi.product.version: System Version
dmi.sys.vendor: ASUS

** Affects: firefox (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: amd64 apport-bug bionic

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You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1796773

Title:
  Firefox homepage setting lost, changed to "about:blank" after update
  from 16.04 to 18.04.1

Status in firefox package in Ubuntu:
  New

Bug description:
  After updating my system from Xubuntu 16.04 to 18.04.1 (via "do-
  release-upgrade"), my firefox opens a blank page instead of my home
  page when I launch the application.

  Before:
  $ egrep 'browser.startup' prefs.js-old 
  user_pref("browser.startup.homepage", 
"https://mail.google.com/mail/?shva=1#inbox;);
  user_pref("browser.startup.homepage_override.buildID", "20180316021607");
  user_pref("browser.startup.homepage_override.mstone", "59.0.1");

  After:
  $ egrep 'browser.startup' prefs.js-new
  user_pref("browser.startup.homepage", "about:blank");
  user_pref("browser.startup.homepage_override.buildID", "20181002130007");
  user_pref("browser.startup.homepage_override.mstone", "62.0.3");

  To the best of my recollection I did not make this change in the
  Firefox preferences UI.

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: firefox 62.0.3+build1-0ubuntu0.18.04.1
  ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
  Uname: Linux 4.15.0-36-generic x86_64
  AddonCompatCheckDisabled: False
  ApportVersion: 2.20.9-0ubuntu7.4
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  tyr2187 F pulseaudio
   /dev/snd/controlC0:  tyr

[Desktop-packages] [Bug 1586528] Re: Avahi-daemon withdraws address record

2017-07-19 Thread Steve Chadsey
This issue is not limited to Realtek as it occurs on my system with an
Intel ethernet controller (see
https://bugs.launchpad.net/ubuntu/+source/avahi/+bug/1586528/comments/9).

00:19.0 Ethernet controller: Intel Corporation Ethernet Connection (2) I218-V
DeviceName:  Onboard LAN
Subsystem: ASUSTeK Computer Inc. Ethernet Connection (2) I218-V
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- 
Kernel driver in use: e1000e
Kernel modules: e1000e


I don't have a workaround but the following is what I use to help recover.  It 
pings my gateway periodically, and if it can't it attempts to restart 
networking.

In /etc/crontab:

# check networking
*/10 * * * *root/usr/local/bin/check_reset_network.sh >> 
/var/log/check_reset_network.log

/usr/local/bin/check_reset_network.sh:

---[start]-
#!/bin/bash

echo "`date` $0 starting"

gw=192.168.1.254

echo "Trying to ping gw $gw"
out=$(ping -c 5 $gw 2>&1)

if [ $? -eq 0 ]; then
  echo "Success"
else
  echo "Failed to ping gw $gw"
  echo "Trying again in 20s"

  sleep 20

  out=$(ping -c 5 $gw 2>&1)

  if [ $? -ne 0 ]; then
echo "Failed to ping gw $gw"
echo "Restarting networking"

sudo service network-manager restart

echo "Waiting 20s to recheck network"
sleep 20

out=$(ping -c 5 $gw 2>&1)

if [ $? -eq 0 ]; then
  echo "Success; sending mail"
  echo "Restarted networking" | mail your_email_addr
else
  echo "Failed.  You're fucked."
fi
  fi
fi

echo "Checking for default route"

out=$(/sbin/ip route | egrep '^default')
if [ $? -eq 0 ]; then
  echo "Success"
else
  echo "Failed to find default route.  Adding it."
  /sbin/route add default gw 192.168.1.254

  if [ $? -eq 0 ]; then
echo "Success; sending mail"
echo "Added default route" | mail your_email_addr
  else
  echo "Failed.  You're fucked."
  fi
fi

echo "`date` $0 done"
---[end]-

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You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1586528

Title:
  Avahi-daemon withdraws address record

Status in avahi package in Ubuntu:
  Invalid
Status in network-manager package in Ubuntu:
  Confirmed

Bug description:
  For some reason, if I leave my Ubuntu VM up for a prolonged period of
  time the machine will lose connection to the network.  ip addr shows
  that the nic port no longer has an address and an examination of the
  syslog shows this:

  May 27 14:19:38 matt-VirtualBox avahi-daemon[590]: Withdrawing address record 
for 10.0.2.15 on enp0s3.
  May 27 14:19:38 matt-VirtualBox avahi-daemon[590]: Leaving mDNS multicast 
group on interface enp0s3.IPv4 with address 10.0.2.15.
  May 27 14:19:38 matt-VirtualBox avahi-daemon[590]: Interface enp0s3.IPv4 no 
longer relevant for mDNS.

  
  for no known reason.

  The only reliable way to get the network to come back (that I have
  found) is a full reboot.

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: avahi-daemon 0.6.32~rc+dfsg-1ubuntu2
  ProcVersionSignature: Ubuntu 4.4.0-22.40-generic 4.4.8
  Uname: Linux 4.4.0-22-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Fri May 27 15:11:34 2016
  InstallationDate: Installed on 2015-10-22 (218 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  SourcePackage: avahi
  UpgradeStatus: Upgraded to xenial on 2016-03-30 (58 days ago)

To manage notifications about this bug go to:
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[Desktop-packages] [Bug 1586528] Re: Avahi-daemon withdraws address record

2017-04-05 Thread Steve Chadsey
I am having the same issue, not in a VM.  Ubuntu 16.04.1 LTS.  eth0 is a wired 
network controller.  I've attached a tar file containing:
- relevant syslog messages
- output of 'ethtool eht0'
- output of 'ethtool -i eth0'
- output of 'lspci -vvv'

I'm not sure what other information would be relevant but am happy to
provide it on request, either when the system is in the problem state or
otherwise.

I recover the situation by clicking the "Wired connection 1" in the
network indicator panel.

Clearly there are at least 3 problems here:
1. The network connection is lost
2. There is no reason given for the loss of connection
3. The connection is not automatically recovered


** Attachment added: "Output of various commands"
   
https://bugs.launchpad.net/ubuntu/+source/avahi/+bug/1586528/+attachment/4855862/+files/command_output.tar

-- 
You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1586528

Title:
  Avahi-daemon withdraws address record

Status in avahi package in Ubuntu:
  Invalid
Status in network-manager package in Ubuntu:
  Confirmed

Bug description:
  For some reason, if I leave my Ubuntu VM up for a prolonged period of
  time the machine will lose connection to the network.  ip addr shows
  that the nic port no longer has an address and an examination of the
  syslog shows this:

  May 27 14:19:38 matt-VirtualBox avahi-daemon[590]: Withdrawing address record 
for 10.0.2.15 on enp0s3.
  May 27 14:19:38 matt-VirtualBox avahi-daemon[590]: Leaving mDNS multicast 
group on interface enp0s3.IPv4 with address 10.0.2.15.
  May 27 14:19:38 matt-VirtualBox avahi-daemon[590]: Interface enp0s3.IPv4 no 
longer relevant for mDNS.

  
  for no known reason.

  The only reliable way to get the network to come back (that I have
  found) is a full reboot.

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: avahi-daemon 0.6.32~rc+dfsg-1ubuntu2
  ProcVersionSignature: Ubuntu 4.4.0-22.40-generic 4.4.8
  Uname: Linux 4.4.0-22-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Fri May 27 15:11:34 2016
  InstallationDate: Installed on 2015-10-22 (218 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  SourcePackage: avahi
  UpgradeStatus: Upgraded to xenial on 2016-03-30 (58 days ago)

To manage notifications about this bug go to:
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[Desktop-packages] [Bug 1301447] [NEW] evince displays only first page of certain PDFs

2014-04-02 Thread Steve Chadsey
Public bug reported:

I have recently found that evince 3.6.1 (3.6.1-1ubuntu) will only display
the first page of certain PDF files.  I can open the files in Adobe Reader
XI under Windows 7 Enterprise.  In this manner I can confirm that the
documents have more than one page.  

Evince properly handles the majority of PDF documents that I come across.
It appears that the files that evince thinks have only 1 page are PDF
version 1.7 according to file(1).

Here is an example.  The Manuals for HP 6125XLG Ethernet Blade Switch
document listing [1] on hp.com lists several PDF files.  HP 6125XLG
Blade Switch Installation Guide [2] opens correctly and evince shows
it has 33 pages (which Adobe Reader agrees with).  Firefox has saved a
temporary copy of it, and file(1) shows:

  $ file /tmp/Download-2.pdf
  /tmp/Download-2.pdf: PDF document, version 1.6

The R2306-HP 6125XLG Blade Switch Command References document [3]
opens in evince, but evince shows that it has only 1 page (see file
evince-onepage.png).  Adobe Reader shows that it has 15 titles of
various lengths.  The first title, About the HP 6125XLG Blade Command
Refernces is 8 pages.

file(1) for this pdf shows:

  $ file /tmp/emr_na-c03933238-1-3.pdf
  /tmp/emr_na-c03933238-1-3.pdf: PDF document, version 1.7

Perhaps it is these composite PDF files that evince can't handle.


References:
1. 
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/manualsResults/?sp4ts.oid=5404487spf_p.tpst=psiContentResultsspf_p.prp_psiContentResults=wsrp-navigationalState%3Daction%253Dmanualslist%257Cviewall%253Dtrue%257Clang%253Denjavax.portlet.begCacheTok=com.vignette.cachetokenjavax.portlet.endCacheTok=com.vignette.cachetoken

2.
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/action.process/public/psi/manualsDisplay/?sp4ts.oid=5404487javax.portlet.action=truespf_p.tpst=psiContentDisplayjavax.portlet.begCacheTok=com.vignette.cachetokenspf_p.prp_psiContentDisplay
=wsrp-
interactionState%3DdocId%253Demr_na-c03931771%257CdocLocale%253Den_USjavax.portlet.endCacheTok=com.vignette.cachetoken

3.
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/action.process/public/psi/manualsDisplay/?sp4ts.oid=5404487javax.portlet.action=truespf_p.tpst=psiContentDisplayjavax.portlet.begCacheTok=com.vignette.cachetokenspf_p.prp_psiContentDisplay
=wsrp-
interactionState%3DdocId%253Demr_na-c03933238%257CdocLocale%253Den_USjavax.portlet.endCacheTok=com.vignette.cachetoken

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: evince 3.6.1-1ubuntu3
ProcVersionSignature: Ubuntu 3.8.0-33.48-generic 3.8.13.11
Uname: Linux 3.8.0-33-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.9.2-0ubuntu8.5
Architecture: amd64
Date: Wed Apr  2 08:44:44 2014
InstallationDate: Installed on 2012-07-11 (629 days ago)
InstallationMedia: Ubuntu 12.04 LTS Precise Pangolin - Release amd64 
(20120425)
KernLog:
 
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=set
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: evince
UpgradeStatus: Upgraded to raring on 2013-11-22 (130 days ago)

** Affects: evince (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: amd64 apport-bug raring

** Attachment added: evince-onepage.png
   
https://bugs.launchpad.net/bugs/1301447/+attachment/4060828/+files/evince-onepage.png

-- 
You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1301447

Title:
  evince displays only first page of certain PDFs

Status in “evince” package in Ubuntu:
  New

Bug description:
  I have recently found that evince 3.6.1 (3.6.1-1ubuntu) will only display
  the first page of certain PDF files.  I can open the files in Adobe Reader
  XI under Windows 7 Enterprise.  In this manner I can confirm that the
  documents have more than one page.  

  Evince properly handles the majority of PDF documents that I come across.
  It appears that the files that evince thinks have only 1 page are PDF
  version 1.7 according to file(1).

  Here is an example.  The Manuals for HP 6125XLG Ethernet Blade Switch
  document listing [1] on hp.com lists several PDF files.  HP 6125XLG
  Blade Switch Installation Guide [2] opens correctly and evince shows
  it has 33 pages (which Adobe Reader agrees with).  Firefox has saved a
  temporary copy of it, and file(1) shows:

$ file /tmp/Download-2.pdf
/tmp/Download-2.pdf: PDF document, version 1.6

  The R2306-HP 6125XLG Blade Switch Command References document [3]
  opens in evince, but evince shows that it has only 1 page (see file
  evince-onepage.png).  Adobe Reader shows that it has 15 titles of
  various lengths.  The first title, About the HP 6125XLG Blade Command
  Refernces is 8 pages.

  file(1) for this pdf shows:

$ file /tmp/emr_na-c03933238-1-3.pdf
/tmp/emr_na-c03933238-1-3.pdf: PDF document, version 1.7

  Perhaps it is these composite PDF files that evince can't handle.