[Desktop-packages] [Bug 1211207] Re: Keyboard and Mouse stop working after undefined time
So after the tedious process of backing up all of my data, and doing a clean install I'm sorry to say that the issue is still there... I have found that I don't need to completely shut down my system I can just suspend it to get things working again ... which leads me to believe that this really is a software glitch and not a hardware one... -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1211207 Title: Keyboard and Mouse stop working after undefined time Status in “xorg” package in Ubuntu: Confirmed Bug description: Lately (last week or so), my mouse and keyboard have both stopped working after some time (no fixed amount of time as far as I can tell). The only way I can continue using my computer is shutting the whole thing down and restarting it. To date this has only happened while browsing the internet (although not the same sites). Any help would be greatly appreciated. If more information is needed don't hesitate to ask, but please add detailed how tos as I'm not a computer guru, in any sense of the word. Thanks in advance To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1211207/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1211207] Re: Keyboard and Mouse stop working after undefined time
If suspend fixes it, then it would seem that it is a kernel issue. Would you mind booting into the latest Mainline Build of the kernel, as that will verify that it is the root cause. Instructions on how to boot into the mainline build can be found here https://wiki.ubuntu.com/Kernel/MainlineBuilds ** Package changed: xorg (Ubuntu) = linux (Ubuntu) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1211207 Title: Keyboard and Mouse stop working after undefined time Status in “linux” package in Ubuntu: Confirmed Bug description: Lately (last week or so), my mouse and keyboard have both stopped working after some time (no fixed amount of time as far as I can tell). The only way I can continue using my computer is shutting the whole thing down and restarting it. To date this has only happened while browsing the internet (although not the same sites). Any help would be greatly appreciated. If more information is needed don't hesitate to ask, but please add detailed how tos as I'm not a computer guru, in any sense of the word. Thanks in advance To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1211207/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1211207] Re: Keyboard and Mouse stop working after undefined time
Dear Debugging Experts, (most notably Quinn Balazs) This issue has now transcended the merely annoying, and entered into the realm of a 'right pain in the ass'. For this reason I'm planning on doing a clean install to see if the situation is helped any by this... Before I do so however, is there any other information that I can provide to help resolve this problem. If so please let me know asap Labeeuw Maarten -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1211207 Title: Keyboard and Mouse stop working after undefined time Status in “xorg” package in Ubuntu: Confirmed Bug description: Lately (last week or so), my mouse and keyboard have both stopped working after some time (no fixed amount of time as far as I can tell). The only way I can continue using my computer is shutting the whole thing down and restarting it. To date this has only happened while browsing the internet (although not the same sites). Any help would be greatly appreciated. If more information is needed don't hesitate to ask, but please add detailed how tos as I'm not a computer guru, in any sense of the word. Thanks in advance To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1211207/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1211207] Re: Keyboard and Mouse stop working after undefined time
You've given all of the relevant information. Let us know if the fresh install works for you. If it doesn't then we will take a more earnest look into what might be going on. Quinn Balazs -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1211207 Title: Keyboard and Mouse stop working after undefined time Status in “xorg” package in Ubuntu: Confirmed Bug description: Lately (last week or so), my mouse and keyboard have both stopped working after some time (no fixed amount of time as far as I can tell). The only way I can continue using my computer is shutting the whole thing down and restarting it. To date this has only happened while browsing the internet (although not the same sites). Any help would be greatly appreciated. If more information is needed don't hesitate to ask, but please add detailed how tos as I'm not a computer guru, in any sense of the word. Thanks in advance To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1211207/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1211207] Re: Keyboard and Mouse stop working after undefined time
Tried using Ctrl + Alt + F1 after latest failure, to no avail. Failure logs successfully created via SSH are attached. There is no integrated keyboard or touchpad on this machine. ** Attachment added: dmesg_boot dmesg_diff Xorg.0.log Xorg.0.log_diff https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1211207/+attachment/346/+files/Keyboard%20%26%20Mouse%20issue%20logs_2.7z -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1211207 Title: Keyboard and Mouse stop working after undefined time Status in “xorg” package in Ubuntu: Incomplete Bug description: Lately (last week or so), my mouse and keyboard have both stopped working after some time (no fixed amount of time as far as I can tell). The only way I can continue using my computer is shutting the whole thing down and restarting it. To date this has only happened while browsing the internet (although not the same sites). Any help would be greatly appreciated. If more information is needed don't hesitate to ask, but please add detailed how tos as I'm not a computer guru, in any sense of the word. Thanks in advance To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1211207/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1211207] Re: Keyboard and Mouse stop working after undefined time
** Changed in: xorg (Ubuntu) Status: Incomplete = New -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1211207 Title: Keyboard and Mouse stop working after undefined time Status in “xorg” package in Ubuntu: New Bug description: Lately (last week or so), my mouse and keyboard have both stopped working after some time (no fixed amount of time as far as I can tell). The only way I can continue using my computer is shutting the whole thing down and restarting it. To date this has only happened while browsing the internet (although not the same sites). Any help would be greatly appreciated. If more information is needed don't hesitate to ask, but please add detailed how tos as I'm not a computer guru, in any sense of the word. Thanks in advance To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1211207/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1211207] Re: Keyboard and Mouse stop working after undefined time
Confirmed that something is seriously wrong here. Are you using any sort of USB hub, or only the onboard USB ports? But for all intents and purposes it seems to be an X problem, where evdev isn't loaded along with the mouse and keyboard, leading to the them being ignored because an input device was not specified. The next thing to look at would be why it's doing this after a period of time. I am working on that and will get back to you once I've figured out what particularly is to fault with the devices are refreshing themselves and having to be reloaded. Quinn Balazs ** Changed in: xorg (Ubuntu) Status: New = Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1211207 Title: Keyboard and Mouse stop working after undefined time Status in “xorg” package in Ubuntu: Confirmed Bug description: Lately (last week or so), my mouse and keyboard have both stopped working after some time (no fixed amount of time as far as I can tell). The only way I can continue using my computer is shutting the whole thing down and restarting it. To date this has only happened while browsing the internet (although not the same sites). Any help would be greatly appreciated. If more information is needed don't hesitate to ask, but please add detailed how tos as I'm not a computer guru, in any sense of the word. Thanks in advance To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1211207/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
Re: [Desktop-packages] [Bug 1211207] Re: Keyboard and Mouse stop working after undefined time
I'm not using any USB hubs except for those built into the machine. Hope to hear back from you soon with some positive feedback. On 20 Aug 2013 01:10, Quinn Balazs qtbal...@gmail.com wrote: Confirmed that something is seriously wrong here. Are you using any sort of USB hub, or only the onboard USB ports? But for all intents and purposes it seems to be an X problem, where evdev isn't loaded along with the mouse and keyboard, leading to the them being ignored because an input device was not specified. The next thing to look at would be why it's doing this after a period of time. I am working on that and will get back to you once I've figured out what particularly is to fault with the devices are refreshing themselves and having to be reloaded. Quinn Balazs ** Changed in: xorg (Ubuntu) Status: New = Confirmed -- You received this bug notification because you are subscribed to the bug report. https://bugs.launchpad.net/bugs/1211207 Title: Keyboard and Mouse stop working after undefined time To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1211207/+subscriptions -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1211207 Title: Keyboard and Mouse stop working after undefined time Status in “xorg” package in Ubuntu: Confirmed Bug description: Lately (last week or so), my mouse and keyboard have both stopped working after some time (no fixed amount of time as far as I can tell). The only way I can continue using my computer is shutting the whole thing down and restarting it. To date this has only happened while browsing the internet (although not the same sites). Any help would be greatly appreciated. If more information is needed don't hesitate to ask, but please add detailed how tos as I'm not a computer guru, in any sense of the word. Thanks in advance To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1211207/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1211207] Re: Keyboard and Mouse stop working after undefined time
Attached are the first set of log files you requested... the rest to follow as soon as the issue rears its ugly head again. ** Attachment added: lspci-vvnn lsusb-v uname-a version_signature https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1211207/+attachment/3777243/+files/Keyboard%20%26%20Mouse%20issue%20logs_1.7z -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1211207 Title: Keyboard and Mouse stop working after undefined time Status in “xorg” package in Ubuntu: Incomplete Bug description: Lately (last week or so), my mouse and keyboard have both stopped working after some time (no fixed amount of time as far as I can tell). The only way I can continue using my computer is shutting the whole thing down and restarting it. To date this has only happened while browsing the internet (although not the same sites). Any help would be greatly appreciated. If more information is needed don't hesitate to ask, but please add detailed how tos as I'm not a computer guru, in any sense of the word. Thanks in advance To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1211207/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1211207] Re: Keyboard and Mouse stop working after undefined time
Slight issue... while I still own a non-USB keyboard (PS/2) my PC no longer has a PS/2 socket. Will the log files after a reboot still be relevant, or are there some additional steps I need to take to ensure the correct info is logged? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1211207 Title: Keyboard and Mouse stop working after undefined time Status in “xorg” package in Ubuntu: Incomplete Bug description: Lately (last week or so), my mouse and keyboard have both stopped working after some time (no fixed amount of time as far as I can tell). The only way I can continue using my computer is shutting the whole thing down and restarting it. To date this has only happened while browsing the internet (although not the same sites). Any help would be greatly appreciated. If more information is needed don't hesitate to ask, but please add detailed how tos as I'm not a computer guru, in any sense of the word. Thanks in advance To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1211207/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1211207] Re: Keyboard and Mouse stop working after undefined time
Before trying this, attempt to switch to a virtual terminal using the frozen keyboard on the off chance that that hotkey combo still is received. If that works just execute the commands there, but if not you will have to do the following: They will not contain relevant information after reboot, so what you will have to do will involve another machine on the same wireless or wired network. Install the package openssh-server (sudo apt-get install openssh-server) on the pc that has the issue, and then ssh into it to run the relevant commands. If the other machine uses Windows you will need to install putty.exe from http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html. If the other machine uses either Linux or MacOS you can use the command: ssh user@hostname. With user being your account name and host being the IP address of the affected Ubuntu machine. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1211207 Title: Keyboard and Mouse stop working after undefined time Status in “xorg” package in Ubuntu: Incomplete Bug description: Lately (last week or so), my mouse and keyboard have both stopped working after some time (no fixed amount of time as far as I can tell). The only way I can continue using my computer is shutting the whole thing down and restarting it. To date this has only happened while browsing the internet (although not the same sites). Any help would be greatly appreciated. If more information is needed don't hesitate to ask, but please add detailed how tos as I'm not a computer guru, in any sense of the word. Thanks in advance To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1211207/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1211207] Re: Keyboard and Mouse stop working after undefined time
Also, just as something that I noticed looking over the logs that you already provided, is there an integrated keyboard and touchpad included with the machine? And if there is, do those cease functioning when the USB keyboard and mouse do. It does however look like everything is normally detected properly and is functioning properly while it is in use. More information will come from dmesg. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1211207 Title: Keyboard and Mouse stop working after undefined time Status in “xorg” package in Ubuntu: Incomplete Bug description: Lately (last week or so), my mouse and keyboard have both stopped working after some time (no fixed amount of time as far as I can tell). The only way I can continue using my computer is shutting the whole thing down and restarting it. To date this has only happened while browsing the internet (although not the same sites). Any help would be greatly appreciated. If more information is needed don't hesitate to ask, but please add detailed how tos as I'm not a computer guru, in any sense of the word. Thanks in advance To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1211207/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1211207] Re: Keyboard and Mouse stop working after undefined time
Okay, so with USB keyboard and mouse issues there are a few logs that need to be attached. Run the following commands one at a time in a terminal window. Just pasting them from here into it should work fine. lsusb -v ~/lsusb-v uname -a ~/uname-a cat /proc/version_signature ~/version_signature sudo lspci -vvnn ~/lspci-vvnn (This one will ask for an admin password as it uses sudo) And attach the following output logs to the bug report. All these should be found by navigating to the root filesystem, but these are the paths for them. ~/lsusb-v, ~/uname-a, ~/version_signature and ~/lspci-vvnn These are just general logs, for your particular issue, you will need an additional mouse and keyboard, preferably not connected by USB. Connect the additional mouse and keyboard before powering on your machine. Once logged in, the first thing you should do is to open a terminal window and enter the following commands: dmesg ~/dmesg_boot and cp /var/log/Xorg.0.log ~/Xorg.0.log. Now comes the part where the extra mouse and keyboard comes into play. Wait for your primary mouse or keyboard to stop working, then, on the 2nd keyboard press ctrl+alt+f1 to open a virtual terminal window, in that terminal enter the following commands one at a time (once again you can just paste them over): LANG=C dmesg ~/dmesg diff -ns ~/dmesg_boot ~/dmesg ~/dmesg_diff cp /var/log/Xorg.0.log ~/Xorg.0.log_tmp diff -ns ~/Xorg.0.log ~/Xorg.0.log_tmp ~/Xorg.0.log_diff This has to be done when the primary keyboard isn't working so that dmesg and Xorg can collect information about what went wrong with it. After finishing those commands, attach the following log files to the report, again, here are the paths for them: ~/dmesg_boot, ~/dmesg_diff, ~/Xorg.0.log and ~/Xorg.0.log_diff. And that should give enough information for the problem to be weeded out. As always, If you have any issues with these directions, feel free to contact me through launchpad, or ask for help in irc at either #ubuntu- bugs or #ubuntu-X ~Quinn Balazs (also this bug is an Xorg issue and is hereby marked that way) ** Package changed: ubuntu = xorg (Ubuntu) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1211207 Title: Keyboard and Mouse stop working after undefined time Status in “xorg” package in Ubuntu: Incomplete Bug description: Lately (last week or so), my mouse and keyboard have both stopped working after some time (no fixed amount of time as far as I can tell). The only way I can continue using my computer is shutting the whole thing down and restarting it. To date this has only happened while browsing the internet (although not the same sites). Any help would be greatly appreciated. If more information is needed don't hesitate to ask, but please add detailed how tos as I'm not a computer guru, in any sense of the word. Thanks in advance To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1211207/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
