[Desktop-packages] [Bug 1342497] Re: Adding CP400 printer gives "client-error-not-possible" error
And I finally worked through the other steps to get an error_log (though the CUPS interface still says it's "Not found"), which I've attached. I was working trying to get a print from about 11:00 to 11:19 in the log. Thanks! ** Attachment added: "error_log" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1342497/+attachment/4197882/+files/error_log -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1342497 Title: Adding CP400 printer gives "client-error-not-possible" error Status in “cups” package in Ubuntu: Incomplete Bug description: Ubuntu 14.04 LTS cups: Installed: 1.7.2-0ubuntu1 Candidate: 1.7.2-0ubuntu1 Version table: *** 1.7.2-0ubuntu1 0 500 http://us.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages 100 /var/lib/dpkg/status system-config-printer-gnome: /usr/share/system-config-printer/system- config-printer.py Appears to find the drivers and gets to the New Printer page. Hitting Apply button gives: CUPS Server Error: There was an error during the CUPS operation: 'client-error-not-possible'. Once it created a greyed out printer icon with what looked like a vertical = sign over it. Every other time, it simply gives the error. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: cups 1.7.2-0ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2 Uname: Linux 3.13.0-30-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.14.1-0ubuntu3.2 Architecture: amd64 CurrentDesktop: Unity Date: Tue Jul 15 21:46:50 2014 Lpstat: device for Canon-CP400: ///dev/null device for HP_LaserJet_P1006: hp:/usb/HP_LaserJet_P1006?serial=AB0NM85 device for PDF: cups-pdf:/ MachineType: System76, Inc. Ratel Performance Papersize: letter PpdFiles: PDF: Generic CUPS-PDF Printer HP_LaserJet_P1006: HP LaserJet p1006, hpcups 3.14.3, requires proprietary plugin ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=fe71734f-4e7d-490e-b08a-446c29db9788 ro quiet splash SourcePackage: cups UpgradeStatus: Upgraded to trusty on 2014-07-04 (11 days ago) dmi.bios.date: 07/01/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 0507 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H87I-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: MB-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: System76. Inc. dmi.chassis.version: Desktop dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0507:bd07/01/2013:svnSystem76,Inc.:pnRatelPerformance:pvrratp2:rvnASUSTeKCOMPUTERINC.:rnH87I-PLUS:rvrRevX.0x:cvnSystem76.Inc.:ct3:cvrDesktop: dmi.product.name: Ratel Performance dmi.product.version: ratp2 dmi.sys.vendor: System76, Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1342497/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1342497] Re: Adding CP400 printer gives "client-error-not-possible" error
Attempting to turn on logging per step one, yields this: CUPS Server error There was an HTTP error: Not found. Went to localhost:631/admin and "Save debugging information for troubleshooting" was checked. Hitting the "View error log" button then also yields "Not found". So, I ran the system-config-printer troubleshooter which netted the attached. Have several other versions, as well, printing from GIMP, from GIMP through gutenprint, and printing the test page, if they're of any help. Thanks! ** Attachment added: "troubleshoot.txt" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1342497/+attachment/4182113/+files/troubleshoot.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1342497 Title: Adding CP400 printer gives "client-error-not-possible" error Status in “cups” package in Ubuntu: Incomplete Bug description: Ubuntu 14.04 LTS cups: Installed: 1.7.2-0ubuntu1 Candidate: 1.7.2-0ubuntu1 Version table: *** 1.7.2-0ubuntu1 0 500 http://us.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages 100 /var/lib/dpkg/status system-config-printer-gnome: /usr/share/system-config-printer/system- config-printer.py Appears to find the drivers and gets to the New Printer page. Hitting Apply button gives: CUPS Server Error: There was an error during the CUPS operation: 'client-error-not-possible'. Once it created a greyed out printer icon with what looked like a vertical = sign over it. Every other time, it simply gives the error. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: cups 1.7.2-0ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2 Uname: Linux 3.13.0-30-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.14.1-0ubuntu3.2 Architecture: amd64 CurrentDesktop: Unity Date: Tue Jul 15 21:46:50 2014 Lpstat: device for Canon-CP400: ///dev/null device for HP_LaserJet_P1006: hp:/usb/HP_LaserJet_P1006?serial=AB0NM85 device for PDF: cups-pdf:/ MachineType: System76, Inc. Ratel Performance Papersize: letter PpdFiles: PDF: Generic CUPS-PDF Printer HP_LaserJet_P1006: HP LaserJet p1006, hpcups 3.14.3, requires proprietary plugin ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=fe71734f-4e7d-490e-b08a-446c29db9788 ro quiet splash SourcePackage: cups UpgradeStatus: Upgraded to trusty on 2014-07-04 (11 days ago) dmi.bios.date: 07/01/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 0507 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H87I-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: MB-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: System76. Inc. dmi.chassis.version: Desktop dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0507:bd07/01/2013:svnSystem76,Inc.:pnRatelPerformance:pvrratp2:rvnASUSTeKCOMPUTERINC.:rnH87I-PLUS:rvrRevX.0x:cvnSystem76.Inc.:ct3:cvrDesktop: dmi.product.name: Ratel Performance dmi.product.version: ratp2 dmi.sys.vendor: System76, Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1342497/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1342497] Re: Adding CP400 printer gives "client-error-not-possible" error
That must be a differrent issue, can you provide a CUPS error_log https://wiki.ubuntu.com/DebuggingPrintingProblems#CUPS_error_log of this issue. ** Changed in: cups (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1342497 Title: Adding CP400 printer gives "client-error-not-possible" error Status in “cups” package in Ubuntu: Incomplete Bug description: Ubuntu 14.04 LTS cups: Installed: 1.7.2-0ubuntu1 Candidate: 1.7.2-0ubuntu1 Version table: *** 1.7.2-0ubuntu1 0 500 http://us.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages 100 /var/lib/dpkg/status system-config-printer-gnome: /usr/share/system-config-printer/system- config-printer.py Appears to find the drivers and gets to the New Printer page. Hitting Apply button gives: CUPS Server Error: There was an error during the CUPS operation: 'client-error-not-possible'. Once it created a greyed out printer icon with what looked like a vertical = sign over it. Every other time, it simply gives the error. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: cups 1.7.2-0ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2 Uname: Linux 3.13.0-30-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.14.1-0ubuntu3.2 Architecture: amd64 CurrentDesktop: Unity Date: Tue Jul 15 21:46:50 2014 Lpstat: device for Canon-CP400: ///dev/null device for HP_LaserJet_P1006: hp:/usb/HP_LaserJet_P1006?serial=AB0NM85 device for PDF: cups-pdf:/ MachineType: System76, Inc. Ratel Performance Papersize: letter PpdFiles: PDF: Generic CUPS-PDF Printer HP_LaserJet_P1006: HP LaserJet p1006, hpcups 3.14.3, requires proprietary plugin ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=fe71734f-4e7d-490e-b08a-446c29db9788 ro quiet splash SourcePackage: cups UpgradeStatus: Upgraded to trusty on 2014-07-04 (11 days ago) dmi.bios.date: 07/01/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 0507 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H87I-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: MB-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: System76. Inc. dmi.chassis.version: Desktop dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0507:bd07/01/2013:svnSystem76,Inc.:pnRatelPerformance:pvrratp2:rvnASUSTeKCOMPUTERINC.:rnH87I-PLUS:rvrRevX.0x:cvnSystem76.Inc.:ct3:cvrDesktop: dmi.product.name: Ratel Performance dmi.product.version: ratp2 dmi.sys.vendor: System76, Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1342497/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1342497] Re: Adding CP400 printer gives "client-error-not-possible" error
And spoke too soon, I guess. Tried printing and it would never finish processing and get to the printer. CUPS job state says: processing since Thu 14 Aug 2014 08:52:20 PM CDT "Rendering completed" ...but doesn't go any further after several minutes. lpinfo -v does display: direct gutenprint52+usb://Canon/SELPHY+CP400?serial=NONE_UNKNOWN&backend=canonselphy This was the printer I had left set up after performing your Step 2 of renaming without the + sign. So, I tried deleting that printer, reversing the renaming to again include the plus sign and readding it through cups. Same result, no print after 15 minutes. So, just for kicks, I restarted the computer and tried printing again. This time all the job state says is: pending since Thu 14 Aug 2014 09:20:57 PM CDT ...and still never prints. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1342497 Title: Adding CP400 printer gives "client-error-not-possible" error Status in “cups” package in Ubuntu: Confirmed Bug description: Ubuntu 14.04 LTS cups: Installed: 1.7.2-0ubuntu1 Candidate: 1.7.2-0ubuntu1 Version table: *** 1.7.2-0ubuntu1 0 500 http://us.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages 100 /var/lib/dpkg/status system-config-printer-gnome: /usr/share/system-config-printer/system- config-printer.py Appears to find the drivers and gets to the New Printer page. Hitting Apply button gives: CUPS Server Error: There was an error during the CUPS operation: 'client-error-not-possible'. Once it created a greyed out printer icon with what looked like a vertical = sign over it. Every other time, it simply gives the error. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: cups 1.7.2-0ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2 Uname: Linux 3.13.0-30-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.14.1-0ubuntu3.2 Architecture: amd64 CurrentDesktop: Unity Date: Tue Jul 15 21:46:50 2014 Lpstat: device for Canon-CP400: ///dev/null device for HP_LaserJet_P1006: hp:/usb/HP_LaserJet_P1006?serial=AB0NM85 device for PDF: cups-pdf:/ MachineType: System76, Inc. Ratel Performance Papersize: letter PpdFiles: PDF: Generic CUPS-PDF Printer HP_LaserJet_P1006: HP LaserJet p1006, hpcups 3.14.3, requires proprietary plugin ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=fe71734f-4e7d-490e-b08a-446c29db9788 ro quiet splash SourcePackage: cups UpgradeStatus: Upgraded to trusty on 2014-07-04 (11 days ago) dmi.bios.date: 07/01/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 0507 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H87I-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: MB-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: System76. Inc. dmi.chassis.version: Desktop dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0507:bd07/01/2013:svnSystem76,Inc.:pnRatelPerformance:pvrratp2:rvnASUSTeKCOMPUTERINC.:rnH87I-PLUS:rvrRevX.0x:cvnSystem76.Inc.:ct3:cvrDesktop: dmi.product.name: Ratel Performance dmi.product.version: ratp2 dmi.sys.vendor: System76, Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1342497/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1342497] Re: Adding CP400 printer gives "client-error-not-possible" error
Well, sheesh. I had tried adding the printer in the cups interface, but no matter what I did, it wouldn't accept my password. This time, I got right in and added the printer, no problem. After adding it in the cups interface, I deleted it and tried adding it through system-config-printer and got the same error as before. I then did your Step 2 and was able to set up the printer with system- config-printer just fine. So, both your methods worked and this is resolved. Let me know if there's anything else you need from me. Thank-you! Merle -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1342497 Title: Adding CP400 printer gives "client-error-not-possible" error Status in “cups” package in Ubuntu: Confirmed Bug description: Ubuntu 14.04 LTS cups: Installed: 1.7.2-0ubuntu1 Candidate: 1.7.2-0ubuntu1 Version table: *** 1.7.2-0ubuntu1 0 500 http://us.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages 100 /var/lib/dpkg/status system-config-printer-gnome: /usr/share/system-config-printer/system- config-printer.py Appears to find the drivers and gets to the New Printer page. Hitting Apply button gives: CUPS Server Error: There was an error during the CUPS operation: 'client-error-not-possible'. Once it created a greyed out printer icon with what looked like a vertical = sign over it. Every other time, it simply gives the error. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: cups 1.7.2-0ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2 Uname: Linux 3.13.0-30-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.14.1-0ubuntu3.2 Architecture: amd64 CurrentDesktop: Unity Date: Tue Jul 15 21:46:50 2014 Lpstat: device for Canon-CP400: ///dev/null device for HP_LaserJet_P1006: hp:/usb/HP_LaserJet_P1006?serial=AB0NM85 device for PDF: cups-pdf:/ MachineType: System76, Inc. Ratel Performance Papersize: letter PpdFiles: PDF: Generic CUPS-PDF Printer HP_LaserJet_P1006: HP LaserJet p1006, hpcups 3.14.3, requires proprietary plugin ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=fe71734f-4e7d-490e-b08a-446c29db9788 ro quiet splash SourcePackage: cups UpgradeStatus: Upgraded to trusty on 2014-07-04 (11 days ago) dmi.bios.date: 07/01/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 0507 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H87I-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: MB-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: System76. Inc. dmi.chassis.version: Desktop dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0507:bd07/01/2013:svnSystem76,Inc.:pnRatelPerformance:pvrratp2:rvnASUSTeKCOMPUTERINC.:rnH87I-PLUS:rvrRevX.0x:cvnSystem76.Inc.:ct3:cvrDesktop: dmi.product.name: Ratel Performance dmi.product.version: ratp2 dmi.sys.vendor: System76, Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1342497/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1342497] Re: Adding CP400 printer gives "client-error-not-possible" error
I think cups 1.7.2-0ubuntu1.1 has trouble handling the '+' in the uri-scheme (system-config-printer doesn't accept it in the device-URI text field either), in a terminal: lpadmin -p cp400 -v 'gutenprint52+usb://Canon/SELPHY+CP400?serial=NONE_UNKNOWN&backend=canonselphy' lpadmin: Bad device-uri scheme "gutenprint52+usb". 1) Try setting up your printer in the cups webinterface: http://localhost:631/admin > Add Printer Is the gutenprint52+usb option listed there (your lpinfo -v info shows it)? 2) Probably the easiest workaround is to rename /usr/lib/cups/backend/gutenprint52+usb to just gutenprint52: In a terminal: sudo mv /usr/lib/cups/backend/gutenprint52+usb /usr/lib/cups/backend/gutenprint52usb lpinfo -v Does step 1 list the gutenprint52usb option now? Now it should also be possible to set up your printer with system-config-printer. ** Changed in: cups (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1342497 Title: Adding CP400 printer gives "client-error-not-possible" error Status in “cups” package in Ubuntu: Confirmed Bug description: Ubuntu 14.04 LTS cups: Installed: 1.7.2-0ubuntu1 Candidate: 1.7.2-0ubuntu1 Version table: *** 1.7.2-0ubuntu1 0 500 http://us.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages 100 /var/lib/dpkg/status system-config-printer-gnome: /usr/share/system-config-printer/system- config-printer.py Appears to find the drivers and gets to the New Printer page. Hitting Apply button gives: CUPS Server Error: There was an error during the CUPS operation: 'client-error-not-possible'. Once it created a greyed out printer icon with what looked like a vertical = sign over it. Every other time, it simply gives the error. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: cups 1.7.2-0ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2 Uname: Linux 3.13.0-30-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.14.1-0ubuntu3.2 Architecture: amd64 CurrentDesktop: Unity Date: Tue Jul 15 21:46:50 2014 Lpstat: device for Canon-CP400: ///dev/null device for HP_LaserJet_P1006: hp:/usb/HP_LaserJet_P1006?serial=AB0NM85 device for PDF: cups-pdf:/ MachineType: System76, Inc. Ratel Performance Papersize: letter PpdFiles: PDF: Generic CUPS-PDF Printer HP_LaserJet_P1006: HP LaserJet p1006, hpcups 3.14.3, requires proprietary plugin ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=fe71734f-4e7d-490e-b08a-446c29db9788 ro quiet splash SourcePackage: cups UpgradeStatus: Upgraded to trusty on 2014-07-04 (11 days ago) dmi.bios.date: 07/01/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 0507 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H87I-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: MB-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: System76. Inc. dmi.chassis.version: Desktop dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0507:bd07/01/2013:svnSystem76,Inc.:pnRatelPerformance:pvrratp2:rvnASUSTeKCOMPUTERINC.:rnH87I-PLUS:rvrRevX.0x:cvnSystem76.Inc.:ct3:cvrDesktop: dmi.product.name: Ratel Performance dmi.product.version: ratp2 dmi.sys.vendor: System76, Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1342497/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1342497] Re: Adding CP400 printer gives "client-error-not-possible" error
Attaching debuggingUSB_results.txt which is the output of all the steps on the DebuggingPrintingProblems#USB_printer page. ** Attachment added: "debuggingUSB_results.txt" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1342497/+attachment/4176177/+files/debuggingUSB_results.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1342497 Title: Adding CP400 printer gives "client-error-not-possible" error Status in “cups” package in Ubuntu: Incomplete Bug description: Ubuntu 14.04 LTS cups: Installed: 1.7.2-0ubuntu1 Candidate: 1.7.2-0ubuntu1 Version table: *** 1.7.2-0ubuntu1 0 500 http://us.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages 100 /var/lib/dpkg/status system-config-printer-gnome: /usr/share/system-config-printer/system- config-printer.py Appears to find the drivers and gets to the New Printer page. Hitting Apply button gives: CUPS Server Error: There was an error during the CUPS operation: 'client-error-not-possible'. Once it created a greyed out printer icon with what looked like a vertical = sign over it. Every other time, it simply gives the error. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: cups 1.7.2-0ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2 Uname: Linux 3.13.0-30-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.14.1-0ubuntu3.2 Architecture: amd64 CurrentDesktop: Unity Date: Tue Jul 15 21:46:50 2014 Lpstat: device for Canon-CP400: ///dev/null device for HP_LaserJet_P1006: hp:/usb/HP_LaserJet_P1006?serial=AB0NM85 device for PDF: cups-pdf:/ MachineType: System76, Inc. Ratel Performance Papersize: letter PpdFiles: PDF: Generic CUPS-PDF Printer HP_LaserJet_P1006: HP LaserJet p1006, hpcups 3.14.3, requires proprietary plugin ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=fe71734f-4e7d-490e-b08a-446c29db9788 ro quiet splash SourcePackage: cups UpgradeStatus: Upgraded to trusty on 2014-07-04 (11 days ago) dmi.bios.date: 07/01/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 0507 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H87I-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: MB-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: System76. Inc. dmi.chassis.version: Desktop dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0507:bd07/01/2013:svnSystem76,Inc.:pnRatelPerformance:pvrratp2:rvnASUSTeKCOMPUTERINC.:rnH87I-PLUS:rvrRevX.0x:cvnSystem76.Inc.:ct3:cvrDesktop: dmi.product.name: Ratel Performance dmi.product.version: ratp2 dmi.sys.vendor: System76, Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1342497/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1342497] Re: Adding CP400 printer gives "client-error-not-possible" error
Thank-you for your attention! Attaching log.txt. These are the exact steps performed during system-config-printer --debug: After running the command, I'm presented with the Printers - localhost box. I clicked the Add button I selected "Canon CP400(NONE_UNKNOWN&backend=canonselphy)" from the Devices list I clicked the Forward button which presents the "Searching for drivers" box I'm presented with the "New Printer" box which asks for the Printer Name, Description and Location, all of which are filled in I click the Apply button I'm immediately presented with the CUPS server error ** Attachment added: "log.txt" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1342497/+attachment/4176176/+files/log.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1342497 Title: Adding CP400 printer gives "client-error-not-possible" error Status in “cups” package in Ubuntu: Incomplete Bug description: Ubuntu 14.04 LTS cups: Installed: 1.7.2-0ubuntu1 Candidate: 1.7.2-0ubuntu1 Version table: *** 1.7.2-0ubuntu1 0 500 http://us.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages 100 /var/lib/dpkg/status system-config-printer-gnome: /usr/share/system-config-printer/system- config-printer.py Appears to find the drivers and gets to the New Printer page. Hitting Apply button gives: CUPS Server Error: There was an error during the CUPS operation: 'client-error-not-possible'. Once it created a greyed out printer icon with what looked like a vertical = sign over it. Every other time, it simply gives the error. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: cups 1.7.2-0ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2 Uname: Linux 3.13.0-30-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.14.1-0ubuntu3.2 Architecture: amd64 CurrentDesktop: Unity Date: Tue Jul 15 21:46:50 2014 Lpstat: device for Canon-CP400: ///dev/null device for HP_LaserJet_P1006: hp:/usb/HP_LaserJet_P1006?serial=AB0NM85 device for PDF: cups-pdf:/ MachineType: System76, Inc. Ratel Performance Papersize: letter PpdFiles: PDF: Generic CUPS-PDF Printer HP_LaserJet_P1006: HP LaserJet p1006, hpcups 3.14.3, requires proprietary plugin ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=fe71734f-4e7d-490e-b08a-446c29db9788 ro quiet splash SourcePackage: cups UpgradeStatus: Upgraded to trusty on 2014-07-04 (11 days ago) dmi.bios.date: 07/01/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 0507 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H87I-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: MB-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: System76. Inc. dmi.chassis.version: Desktop dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0507:bd07/01/2013:svnSystem76,Inc.:pnRatelPerformance:pvrratp2:rvnASUSTeKCOMPUTERINC.:rnH87I-PLUS:rvrRevX.0x:cvnSystem76.Inc.:ct3:cvrDesktop: dmi.product.name: Ratel Performance dmi.product.version: ratp2 dmi.sys.vendor: System76, Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1342497/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1342497] Re: Adding CP400 printer gives "client-error-not-possible" error
Normally this printer should automatically get set up with the SELPHY CP400 gutenprint driver. Please provide the following information: https://wiki.ubuntu.com/DebuggingPrintingProblems#USB_printer Can you also provide the exact steps how to reproduce the bug in system-config-printer and also some debugging output. Please open a terminal window and run the command: system-config-printer --debug 2>&1 | tee log.txt Please do the steps which lead to the problem and tell us here what exactly you did. After that attach the file log.txt to this bug report. Do not compress the file. ** Changed in: cups (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1342497 Title: Adding CP400 printer gives "client-error-not-possible" error Status in “cups” package in Ubuntu: Incomplete Bug description: Ubuntu 14.04 LTS cups: Installed: 1.7.2-0ubuntu1 Candidate: 1.7.2-0ubuntu1 Version table: *** 1.7.2-0ubuntu1 0 500 http://us.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages 100 /var/lib/dpkg/status system-config-printer-gnome: /usr/share/system-config-printer/system- config-printer.py Appears to find the drivers and gets to the New Printer page. Hitting Apply button gives: CUPS Server Error: There was an error during the CUPS operation: 'client-error-not-possible'. Once it created a greyed out printer icon with what looked like a vertical = sign over it. Every other time, it simply gives the error. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: cups 1.7.2-0ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2 Uname: Linux 3.13.0-30-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.14.1-0ubuntu3.2 Architecture: amd64 CurrentDesktop: Unity Date: Tue Jul 15 21:46:50 2014 Lpstat: device for Canon-CP400: ///dev/null device for HP_LaserJet_P1006: hp:/usb/HP_LaserJet_P1006?serial=AB0NM85 device for PDF: cups-pdf:/ MachineType: System76, Inc. Ratel Performance Papersize: letter PpdFiles: PDF: Generic CUPS-PDF Printer HP_LaserJet_P1006: HP LaserJet p1006, hpcups 3.14.3, requires proprietary plugin ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=fe71734f-4e7d-490e-b08a-446c29db9788 ro quiet splash SourcePackage: cups UpgradeStatus: Upgraded to trusty on 2014-07-04 (11 days ago) dmi.bios.date: 07/01/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 0507 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H87I-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: MB-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: System76. Inc. dmi.chassis.version: Desktop dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0507:bd07/01/2013:svnSystem76,Inc.:pnRatelPerformance:pvrratp2:rvnASUSTeKCOMPUTERINC.:rnH87I-PLUS:rvrRevX.0x:cvnSystem76.Inc.:ct3:cvrDesktop: dmi.product.name: Ratel Performance dmi.product.version: ratp2 dmi.sys.vendor: System76, Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1342497/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1342497] Re: Adding CP400 printer gives "client-error-not-possible" error
So, today, when I opened Printers, the Canon-CP400-2 printer was there, again with the vertical = sign. I opened the Properties of the printer which displays this in the Settings: Device URI:file:///dev/null Make and Model: Local Raw Printer Printer State:Stopped -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1342497 Title: Adding CP400 printer gives "client-error-not-possible" error Status in “cups” package in Ubuntu: New Bug description: Ubuntu 14.04 LTS cups: Installed: 1.7.2-0ubuntu1 Candidate: 1.7.2-0ubuntu1 Version table: *** 1.7.2-0ubuntu1 0 500 http://us.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages 100 /var/lib/dpkg/status system-config-printer-gnome: /usr/share/system-config-printer/system- config-printer.py Appears to find the drivers and gets to the New Printer page. Hitting Apply button gives: CUPS Server Error: There was an error during the CUPS operation: 'client-error-not-possible'. Once it created a greyed out printer icon with what looked like a vertical = sign over it. Every other time, it simply gives the error. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: cups 1.7.2-0ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2 Uname: Linux 3.13.0-30-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.14.1-0ubuntu3.2 Architecture: amd64 CurrentDesktop: Unity Date: Tue Jul 15 21:46:50 2014 Lpstat: device for Canon-CP400: ///dev/null device for HP_LaserJet_P1006: hp:/usb/HP_LaserJet_P1006?serial=AB0NM85 device for PDF: cups-pdf:/ MachineType: System76, Inc. Ratel Performance Papersize: letter PpdFiles: PDF: Generic CUPS-PDF Printer HP_LaserJet_P1006: HP LaserJet p1006, hpcups 3.14.3, requires proprietary plugin ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=fe71734f-4e7d-490e-b08a-446c29db9788 ro quiet splash SourcePackage: cups UpgradeStatus: Upgraded to trusty on 2014-07-04 (11 days ago) dmi.bios.date: 07/01/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 0507 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H87I-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: MB-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: System76. Inc. dmi.chassis.version: Desktop dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0507:bd07/01/2013:svnSystem76,Inc.:pnRatelPerformance:pvrratp2:rvnASUSTeKCOMPUTERINC.:rnH87I-PLUS:rvrRevX.0x:cvnSystem76.Inc.:ct3:cvrDesktop: dmi.product.name: Ratel Performance dmi.product.version: ratp2 dmi.sys.vendor: System76, Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1342497/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
