Re: [Desktop-packages] [Bug 1450790] Re: Phone not connecting to mobile data until rebooting
On 06.05.2015 02:30, Tony Espy wrote: 1. You're roaming, and have enabled data roaming Yes, I've been in London for the weekend. I bought a 1 week international data flat. Anyhow, I can still reproduce this 100% now that I'm back home. 2. At times ( 14:11, 15:30, 22:29, 22:35 - 23:14 ) it looks like you have poor cell reception as your phone is dropping of GPRS quite a bit, and usually when the phone re-attaches, NM fails to activate context1 every time, and the error is 'no-secrets'. Note, GPRS detaching and re- attaching usually means you're losing a connection from your operator, but as we don't log operator registration itself, I can't tell if it's just GPRS that's dropping. Looks like the times I entered metro stations :) So yes... Basically I had to reboot every time after I exited the metro, because cell reception dropped, mobile data disconnected and wouldn't reconnect until rebooting. 3. The only time NM succeeds activating context1 is after reboots, which I can see from your syslog. yep, exactly. 4. Are you aware that your phone tried to attach to a LasarJet printer?? ;)- Yeah, I think I tapped that in order to force the list to update as it wouldn't show the hotel network for a while after being back in the hotel. But that's a different (not so critical) issue. Finally, I think this may be related to bug #1435776 as it deals with an APN with 'Username', but no 'Password', but that's just because both involve secrets. Can't judge that. Please let me know if I can provide more logs/details/testing. We really need to get this nailed down as it's the most important thing on a phone after being able to do voice calls. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1450790 Title: Phone not connecting to mobile data until rebooting Status in the base for Ubuntu mobile products: New Status in network-manager package in Ubuntu: New Status in ofono package in Ubuntu: New Bug description: Whenever I walk out of WiFi range, my phone does not connect to mobile data. Toggling flight mode does not help. I have to reboot the phone. When then I finally manage to connect after rebooting, if the signal strength drops and the phone would want to switch from 3G to 2G, it disconnects and I have to reboot again to get mobile data. $ system-image-cli -i current build number: 200 device name: krillin channel: ubuntu-touch/devel-proposed alias: ubuntu-touch/vivid-proposed last update: 2015-04-30 11:07:21 version version: 200 version ubuntu: 20150429 version device: 20150326-f0c5ba5 version custom: 20150429 Attached you'll find the output of the forensics script To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1450790/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1450790] Re: Phone not connecting to mobile data until rebooting
@Michael Great, I'll let you know when I have a test package ready! -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1450790 Title: Phone not connecting to mobile data until rebooting Status in the base for Ubuntu mobile products: New Status in network-manager package in Ubuntu: In Progress Status in ofono package in Ubuntu: Incomplete Bug description: Whenever I walk out of WiFi range, my phone does not connect to mobile data. Toggling flight mode does not help. I have to reboot the phone. When then I finally manage to connect after rebooting, if the signal strength drops and the phone would want to switch from 3G to 2G, it disconnects and I have to reboot again to get mobile data. $ system-image-cli -i current build number: 200 device name: krillin channel: ubuntu-touch/devel-proposed alias: ubuntu-touch/vivid-proposed last update: 2015-04-30 11:07:21 version version: 200 version ubuntu: 20150429 version device: 20150326-f0c5ba5 version custom: 20150429 Attached you'll find the output of the forensics script To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1450790/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1450790] Re: Phone not connecting to mobile data until rebooting
@Tony, sure, whatever I can do to help with this, let me know. No problem with installing packages. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1450790 Title: Phone not connecting to mobile data until rebooting Status in the base for Ubuntu mobile products: New Status in network-manager package in Ubuntu: In Progress Status in ofono package in Ubuntu: Incomplete Bug description: Whenever I walk out of WiFi range, my phone does not connect to mobile data. Toggling flight mode does not help. I have to reboot the phone. When then I finally manage to connect after rebooting, if the signal strength drops and the phone would want to switch from 3G to 2G, it disconnects and I have to reboot again to get mobile data. $ system-image-cli -i current build number: 200 device name: krillin channel: ubuntu-touch/devel-proposed alias: ubuntu-touch/vivid-proposed last update: 2015-04-30 11:07:21 version version: 200 version ubuntu: 20150429 version device: 20150326-f0c5ba5 version custom: 20150429 Attached you'll find the output of the forensics script To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1450790/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1450790] Re: Phone not connecting to mobile data until rebooting
** Changed in: network-manager (Ubuntu) Status: New = In Progress ** Changed in: ofono (Ubuntu) Status: New = Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1450790 Title: Phone not connecting to mobile data until rebooting Status in the base for Ubuntu mobile products: New Status in network-manager package in Ubuntu: In Progress Status in ofono package in Ubuntu: Incomplete Bug description: Whenever I walk out of WiFi range, my phone does not connect to mobile data. Toggling flight mode does not help. I have to reboot the phone. When then I finally manage to connect after rebooting, if the signal strength drops and the phone would want to switch from 3G to 2G, it disconnects and I have to reboot again to get mobile data. $ system-image-cli -i current build number: 200 device name: krillin channel: ubuntu-touch/devel-proposed alias: ubuntu-touch/vivid-proposed last update: 2015-04-30 11:07:21 version version: 200 version ubuntu: 20150429 version device: 20150326-f0c5ba5 version custom: 20150429 Attached you'll find the output of the forensics script To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1450790/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1450790] Re: Phone not connecting to mobile data until rebooting
@Michael Thanks for the detailed response. As for its importance, I agree this is Critical and am working on it as we speak. I have a hunch there may be a previously undiscovered race condition in the NM ofono connection activation code that's causing this problem. Would you be willing to install a test package on your phone ( which requires making the root fs write-able )? If not, it might be possible to run NM in the foreground from /tmp... -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1450790 Title: Phone not connecting to mobile data until rebooting Status in the base for Ubuntu mobile products: New Status in network-manager package in Ubuntu: In Progress Status in ofono package in Ubuntu: Incomplete Bug description: Whenever I walk out of WiFi range, my phone does not connect to mobile data. Toggling flight mode does not help. I have to reboot the phone. When then I finally manage to connect after rebooting, if the signal strength drops and the phone would want to switch from 3G to 2G, it disconnects and I have to reboot again to get mobile data. $ system-image-cli -i current build number: 200 device name: krillin channel: ubuntu-touch/devel-proposed alias: ubuntu-touch/vivid-proposed last update: 2015-04-30 11:07:21 version version: 200 version ubuntu: 20150429 version device: 20150326-f0c5ba5 version custom: 20150429 Attached you'll find the output of the forensics script To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1450790/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1450790] Re: Phone not connecting to mobile data until rebooting
@Michael Thanks for the updates to the bug. I mentioned the custom APN as when I examined your syslog, it appeared that Network Manager was only trying to activate context3, which was the __ubuntu_custom_internet_apn. Regarding the APN editor, it's been in rough shape, and one bug ( now fixed ) was that if you just happened to visit the settings page, but didn't do anything, a custom APN would be created automatically. We actually spent time working on APN editor improvements at a sprint last week. Finally after looking at your logs, a couple of observations: 1. You're roaming, and have enabled data roaming 2. At times ( 14:11, 15:30, 22:29, 22:35 - 23:14 ) it looks like you have poor cell reception as your phone is dropping of GPRS quite a bit, and usually when the phone re-attaches, NM fails to activate context1 every time, and the error is 'no-secrets'. Note, GPRS detaching and re- attaching usually means you're losing a connection from your operator, but as we don't log operator registration itself, I can't tell if it's just GPRS that's dropping. 3. The only time NM succeeds activating context1 is after reboots, which I can see from your syslog. 4. Are you aware that your phone tried to attach to a LasarJet printer?? ;)- Finally, I think this may be related to bug #1435776 as it deals with an APN with 'Username', but no 'Password', but that's just because both involve secrets. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1450790 Title: Phone not connecting to mobile data until rebooting Status in the base for Ubuntu mobile products: New Status in network-manager package in Ubuntu: New Status in ofono package in Ubuntu: New Bug description: Whenever I walk out of WiFi range, my phone does not connect to mobile data. Toggling flight mode does not help. I have to reboot the phone. When then I finally manage to connect after rebooting, if the signal strength drops and the phone would want to switch from 3G to 2G, it disconnects and I have to reboot again to get mobile data. $ system-image-cli -i current build number: 200 device name: krillin channel: ubuntu-touch/devel-proposed alias: ubuntu-touch/vivid-proposed last update: 2015-04-30 11:07:21 version version: 200 version ubuntu: 20150429 version device: 20150326-f0c5ba5 version custom: 20150429 Attached you'll find the output of the forensics script To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1450790/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1450790] Re: Phone not connecting to mobile data until rebooting
I deleted all the gprs files as instructed. Still no change. Had to reboot every time I needed mobile data. Attached the latest forensics logs. ** Attachment added: forensics_bundle_2015_05_03_00_53_55.tar.bz2 https://bugs.launchpad.net/ubuntu/+source/network-manager/+bug/1450790/+attachment/4389750/+files/forensics_bundle_2015_05_03_00_53_55.tar.bz2 ** Changed in: network-manager (Ubuntu) Status: Incomplete = New ** Changed in: ofono (Ubuntu) Status: Incomplete = New ** Changed in: ofono (Ubuntu) Assignee: Michael Zanetti (mzanetti) = (unassigned) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1450790 Title: Phone not connecting to mobile data until rebooting Status in the base for Ubuntu mobile products: New Status in network-manager package in Ubuntu: New Status in ofono package in Ubuntu: New Bug description: Whenever I walk out of WiFi range, my phone does not connect to mobile data. Toggling flight mode does not help. I have to reboot the phone. When then I finally manage to connect after rebooting, if the signal strength drops and the phone would want to switch from 3G to 2G, it disconnects and I have to reboot again to get mobile data. $ system-image-cli -i current build number: 200 device name: krillin channel: ubuntu-touch/devel-proposed alias: ubuntu-touch/vivid-proposed last update: 2015-04-30 11:07:21 version version: 200 version ubuntu: 20150429 version device: 20150326-f0c5ba5 version custom: 20150429 Attached you'll find the output of the forensics script To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1450790/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1450790] Re: Phone not connecting to mobile data until rebooting
@Michael Thanks for the logs... If you can reproduce reliably, could you add the output of 'list-modems' ( found in /usr/share/ofono/scripts ) and 'list-contexts'? The error logs you provided show a couple of weird things... First, I saw a whole bunch of SIM PIN errors reported by ofono.It appears that you have two SIMs installed in the phone as well, are either of these SIMs PIN-locked? The indicator-network log shows an error unlocking a SIM too. Also, from the syslog it appears that at some point you used the APN Editor, and there's a custom Internet APN with a blank AccessPointName defined. This APN looks to be the same APN that's returning errors when NM tries to activate it ( see errors for context3 in the syslog ). Could you try the following and see if it resolves your problems? As root: # stop ofono # cd /var/lib/ofono There should be at least two directories that are a long string of numbers. The numbers are the SubscriberIdentity from your SIM cards. Ignore the dirs with trailing -, and cd into the other directories and remove the files named 'gprs'. Or if you'd like, you can edit these files and just remove the offending __custom_internet_apn context. # reboot This will cause your phone to reprovision itself, and get rid of the offending APN. We actually spent quite a bit of time this past week at our sprint working on the APN editor, and hopefully can roll out some improvements ( including the ability to force re-provisioning from the UI ) soon. ** Changed in: network-manager (Ubuntu) Status: New = Incomplete ** Changed in: ofono (Ubuntu) Status: New = Incomplete ** Changed in: ofono (Ubuntu) Assignee: Tony Espy (awe) = Michael Zanetti (mzanetti) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1450790 Title: Phone not connecting to mobile data until rebooting Status in the base for Ubuntu mobile products: New Status in network-manager package in Ubuntu: Incomplete Status in ofono package in Ubuntu: Incomplete Bug description: Whenever I walk out of WiFi range, my phone does not connect to mobile data. Toggling flight mode does not help. I have to reboot the phone. When then I finally manage to connect after rebooting, if the signal strength drops and the phone would want to switch from 3G to 2G, it disconnects and I have to reboot again to get mobile data. $ system-image-cli -i current build number: 200 device name: krillin channel: ubuntu-touch/devel-proposed alias: ubuntu-touch/vivid-proposed last update: 2015-04-30 11:07:21 version version: 200 version ubuntu: 20150429 version device: 20150326-f0c5ba5 version custom: 20150429 Attached you'll find the output of the forensics script To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1450790/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1450790] Re: Phone not connecting to mobile data until rebooting
Hi Tony, No, I only have one SIM in there. That one is indeed PIN-locked. list-modems: http://paste.ubuntu.com/10966553/ list-contexts: http://paste.ubuntu.com/10966559/ Also you're right that I did enter the SIM PIN wrong every once in a while, as I often reboot during walking outside I made some typos in entering the pin. However, IIRC I always entered the correct PIN on the second attempt at latest. I don't recall using the APN editor, at least I didn't enter some APN setting somewhere. I did try to manually select the network operator hoping I could get a connection without having to reboot - without success. I'll do the proposed reset now and will report back the results tomorrow. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1450790 Title: Phone not connecting to mobile data until rebooting Status in the base for Ubuntu mobile products: New Status in network-manager package in Ubuntu: Incomplete Status in ofono package in Ubuntu: Incomplete Bug description: Whenever I walk out of WiFi range, my phone does not connect to mobile data. Toggling flight mode does not help. I have to reboot the phone. When then I finally manage to connect after rebooting, if the signal strength drops and the phone would want to switch from 3G to 2G, it disconnects and I have to reboot again to get mobile data. $ system-image-cli -i current build number: 200 device name: krillin channel: ubuntu-touch/devel-proposed alias: ubuntu-touch/vivid-proposed last update: 2015-04-30 11:07:21 version version: 200 version ubuntu: 20150429 version device: 20150326-f0c5ba5 version custom: 20150429 Attached you'll find the output of the forensics script To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1450790/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1450790] Re: Phone not connecting to mobile data until rebooting
** Changed in: canonical-devices-system-image Assignee: (unassigned) = Tony Espy (awe) ** Changed in: network-manager (Ubuntu) Assignee: (unassigned) = Tony Espy (awe) ** Changed in: ofono (Ubuntu) Assignee: (unassigned) = Tony Espy (awe) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1450790 Title: Phone not connecting to mobile data until rebooting Status in the base for Ubuntu mobile products: New Status in network-manager package in Ubuntu: New Status in ofono package in Ubuntu: New Bug description: Whenever I walk out of WiFi range, my phone does not connect to mobile data. Toggling flight mode does not help. I have to reboot the phone. When then I finally manage to connect after rebooting, if the signal strength drops and the phone would want to switch from 3G to 2G, it disconnects and I have to reboot again to get mobile data. $ system-image-cli -i current build number: 200 device name: krillin channel: ubuntu-touch/devel-proposed alias: ubuntu-touch/vivid-proposed last update: 2015-04-30 11:07:21 version version: 200 version ubuntu: 20150429 version device: 20150326-f0c5ba5 version custom: 20150429 Attached you'll find the output of the forensics script To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1450790/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
