Public bug reported:
I upgraded from 16.10 to 17.04 using Software Updater on 2017-07-22. The
upgrade is working well except for almost complete lack of sound; the
only time I've heard sound is with the 1st set (but not 2nd set) of test
tones during the ubuntu-bug submission process for this bug. It is not a
hardware issue since my machine is a dual boot with Windows 10 and sound
works on Windows. pavucontrol says I have "Built-in Audio Digital Stereo
(IEC958)" and indicates the system is not muted and shows a visual
indicator of sound being played when I play a test sound. aplay -l gives
the following:
**** List of PLAYBACK Hardware Devices ****
card 0: HDMI [HDA ATI HDMI], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 2: Generic [HD-Audio Generic], device 0: ALC887-VD Analog [ALC887-VD
Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 2: Generic [HD-Audio Generic], device 1: ALC887-VD Digital [ALC887-VD
Digital]
Subdevices: 0/1
Subdevice #0: subdevice #0
Thank you for your help, and I'll be happy to provide further info as
needed.
ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: pulseaudio 1:10.0-1ubuntu2
ProcVersionSignature: Ubuntu 4.10.0-28.32-generic 4.10.17
Uname: Linux 4.10.0-28-generic x86_64
ApportVersion: 2.20.4-0ubuntu4.5
Architecture: amd64
CurrentDesktop: Unity:Unity7
Date: Sun Jul 23 16:10:22 2017
EcryptfsInUse: Yes
InstallationDate: Installed on 2016-11-27 (238 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
SourcePackage: pulseaudio
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic successful
Symptom_Card: Built-in Audio - HD-Audio Generic
Symptom_Jack: Green Line Out, Rear
Symptom_PulsePlaybackTest: PulseAudio playback test failed
Symptom_Type: No sound at all
Title: [System Product Name, Realtek ALC887-VD, Green Line Out, Rear] No sound
at all
UpgradeStatus: Upgraded to zesty on 2017-07-22 (1 days ago)
dmi.bios.date: 07/16/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1701
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: A88XM-PLUS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr1701:bd07/16/2014:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnA88XM-PLUS:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
** Affects: pulseaudio (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug zesty
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to pulseaudio in Ubuntu.
https://bugs.launchpad.net/bugs/1705943
Title:
No sound on 17.04 [System Product Name, Realtek ALC887-VD, Green Line
Out, Rear]
Status in pulseaudio package in Ubuntu:
New
Bug description:
I upgraded from 16.10 to 17.04 using Software Updater on 2017-07-22.
The upgrade is working well except for almost complete lack of sound;
the only time I've heard sound is with the 1st set (but not 2nd set)
of test tones during the ubuntu-bug submission process for this bug.
It is not a hardware issue since my machine is a dual boot with
Windows 10 and sound works on Windows. pavucontrol says I have "Built-
in Audio Digital Stereo (IEC958)" and indicates the system is not
muted and shows a visual indicator of sound being played when I play a
test sound. aplay -l gives the following:
**** List of PLAYBACK Hardware Devices ****
card 0: HDMI [HDA ATI HDMI], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 2: Generic [HD-Audio Generic], device 0: ALC887-VD Analog [ALC887-VD
Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 2: Generic [HD-Audio Generic], device 1: ALC887-VD Digital [ALC887-VD
Digital]
Subdevices: 0/1
Subdevice #0: subdevice #0
Thank you for your help, and I'll be happy to provide further info as
needed.
ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: pulseaudio 1:10.0-1ubuntu2
ProcVersionSignature: Ubuntu 4.10.0-28.32-generic 4.10.17
Uname: Linux 4.10.0-28-generic x86_64
ApportVersion: 2.20.4-0ubuntu4.5
Architecture: amd64
CurrentDesktop: Unity:Unity7
Date: Sun Jul 23 16:10:22 2017
EcryptfsInUse: Yes
InstallationDate: Installed on 2016-11-27 (238 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
SourcePackage: pulseaudio
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic successful
Symptom_Card: Built-in Audio - HD-Audio Generic
Symptom_Jack: Green Line Out, Rear
Symptom_PulsePlaybackTest: PulseAudio playback test failed
Symptom_Type: No sound at all
Title: [System Product Name, Realtek ALC887-VD, Green Line Out, Rear] No
sound at all
UpgradeStatus: Upgraded to zesty on 2017-07-22 (1 days ago)
dmi.bios.date: 07/16/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1701
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: A88XM-PLUS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr1701:bd07/16/2014:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnA88XM-PLUS:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
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