[Desktop-packages] [Bug 1713448] Re: Adobe Reader doesn't print on OKI C911
[Expired for cups (Ubuntu) because there has been no activity for 60 days.] ** Changed in: cups (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1713448 Title: Adobe Reader doesn't print on OKI C911 Status in cups package in Ubuntu: Expired Status in linux package in Ubuntu: Invalid Bug description: Out and over. I tried whatever I could think of, but whatever I send there, anything will make the printer blink, 'processing', forever, until I cancel the job. The printer, however, prints the same files from okular, and from all other applications that I have tried so far. This would clearly point to acroread. However, acroread prints to all other printers that we have standing about without any problem. Logically, from what I could state so far, we have an AND-combination: everything works, except I print a file from acroread through OKI C911. Since I have other printers and other PDF-software, it is minor. And yet, I wouldn't mind helping to debug this thing. I'm using the OKI-provided ppd with cups. adobereader-enu:i386 9.5.5 cups 2.1.3-4 --- ApportVersion: 2.20.1-0ubuntu2.18 Architecture: amd64 CupsErrorLog: E [31/Aug/2018:11:08:02 +0200] Missing value on line 617 of /var/cache/cups/job.cache. E [31/Aug/2018:11:08:02 +0200] Missing value on line 668 of /var/cache/cups/job.cache. E [31/Aug/2018:11:08:02 +0200] Missing value on line 4277 of /var/cache/cups/job.cache. CurrentDesktop: KDE DistroRelease: Ubuntu 16.04 InstallationDate: Installed on 2015-04-01 (1247 days ago) InstallationMedia: Kubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.1) Lpstat: device for BrotherColourMFC9970: socket://134.91.100.26:9100 device for Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600: dnssd://hp%20color%20LaserJet%204600%40IC07CA93._printer._tcp.local/ device for OKI_C911: dnssd://OKIC911-BB319._pdl-datastream._tcp.local/ device for Samsung_M262x_282x_Series: dnssd://Samsung%20M262x%20282x%20Series%20(SEC001599EE3069)._printer._tcp.local/ MachineType: LENOVO 2924WEG Package: linux PackageArchitecture: amd64 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/BrotherColourMFC9970.ppd', '/etc/cups/ppd/OKI_C911.ppd', '/etc/cups/ppd/Samsung_M262x_282x_Series.ppd', '/etc/cups/ppd/Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600.ppd'] failed with exit code 2: grep: /etc/cups/ppd/BrotherColourMFC9970.ppd: Permission denied grep: /etc/cups/ppd/OKI_C911.ppd: Permission denied grep: /etc/cups/ppd/Samsung_M262x_282x_Series.ppd: Permission denied grep: /etc/cups/ppd/Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600.ppd: Permission denied ProcCmdline: BOOT_IMAGE=/vmlinuz-4.4.0-134-generic root=UUID=8d3acd2e-2a7f-42ba-b873-b819283b6144 ro quiet splash vt.handoff=7 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-134-generic root=UUID=8d3acd2e-2a7f-42ba-b873-b819283b6144 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.4.0-134.160-generic 4.4.140 Tags: xenial Uname: Linux 4.4.0-134-generic x86_64 UpgradeStatus: Upgraded to xenial on 2018-08-15 (15 days ago) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/11/2012 dmi.bios.vendor: LENOVO dmi.bios.version: 6UET70WW (1.50 ) dmi.board.name: 2924WEG dmi.board.vendor: LENOVO dmi.board.version: Not Available dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvr6UET70WW(1.50):bd10/11/2012:svnLENOVO:pn2924WEG:pvrThinkPadT410s:rvnLENOVO:rn2924WEG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.name: 2924WEG dmi.product.version: ThinkPad T410s dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1713448/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1713448] Re: Adobe Reader doesn't print on OKI C911
Done. I printed some simple file to the OKI-printer, waited a few minutes while the printer was "Processing ...", unteil Cancel-ed the job on the printer. The log file is attached, hoping it helps. ** Attachment added: "Log-File of job processing on OKI for eternity" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1713448/+attachment/5202484/+files/error_log -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1713448 Title: Adobe Reader doesn't print on OKI C911 Status in cups package in Ubuntu: Incomplete Status in linux package in Ubuntu: Invalid Bug description: Out and over. I tried whatever I could think of, but whatever I send there, anything will make the printer blink, 'processing', forever, until I cancel the job. The printer, however, prints the same files from okular, and from all other applications that I have tried so far. This would clearly point to acroread. However, acroread prints to all other printers that we have standing about without any problem. Logically, from what I could state so far, we have an AND-combination: everything works, except I print a file from acroread through OKI C911. Since I have other printers and other PDF-software, it is minor. And yet, I wouldn't mind helping to debug this thing. I'm using the OKI-provided ppd with cups. adobereader-enu:i386 9.5.5 cups 2.1.3-4 --- ApportVersion: 2.20.1-0ubuntu2.18 Architecture: amd64 CupsErrorLog: E [31/Aug/2018:11:08:02 +0200] Missing value on line 617 of /var/cache/cups/job.cache. E [31/Aug/2018:11:08:02 +0200] Missing value on line 668 of /var/cache/cups/job.cache. E [31/Aug/2018:11:08:02 +0200] Missing value on line 4277 of /var/cache/cups/job.cache. CurrentDesktop: KDE DistroRelease: Ubuntu 16.04 InstallationDate: Installed on 2015-04-01 (1247 days ago) InstallationMedia: Kubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.1) Lpstat: device for BrotherColourMFC9970: socket://134.91.100.26:9100 device for Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600: dnssd://hp%20color%20LaserJet%204600%40IC07CA93._printer._tcp.local/ device for OKI_C911: dnssd://OKIC911-BB319._pdl-datastream._tcp.local/ device for Samsung_M262x_282x_Series: dnssd://Samsung%20M262x%20282x%20Series%20(SEC001599EE3069)._printer._tcp.local/ MachineType: LENOVO 2924WEG Package: linux PackageArchitecture: amd64 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/BrotherColourMFC9970.ppd', '/etc/cups/ppd/OKI_C911.ppd', '/etc/cups/ppd/Samsung_M262x_282x_Series.ppd', '/etc/cups/ppd/Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600.ppd'] failed with exit code 2: grep: /etc/cups/ppd/BrotherColourMFC9970.ppd: Permission denied grep: /etc/cups/ppd/OKI_C911.ppd: Permission denied grep: /etc/cups/ppd/Samsung_M262x_282x_Series.ppd: Permission denied grep: /etc/cups/ppd/Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600.ppd: Permission denied ProcCmdline: BOOT_IMAGE=/vmlinuz-4.4.0-134-generic root=UUID=8d3acd2e-2a7f-42ba-b873-b819283b6144 ro quiet splash vt.handoff=7 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-134-generic root=UUID=8d3acd2e-2a7f-42ba-b873-b819283b6144 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.4.0-134.160-generic 4.4.140 Tags: xenial Uname: Linux 4.4.0-134-generic x86_64 UpgradeStatus: Upgraded to xenial on 2018-08-15 (15 days ago) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/11/2012 dmi.bios.vendor: LENOVO dmi.bios.version: 6UET70WW (1.50 ) dmi.board.name: 2924WEG dmi.board.vendor: LENOVO dmi.board.version: Not Available dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvr6UET70WW(1.50):bd10/11/2012:svnLENOVO:pn2924WEG:pvrThinkPadT410s:rvnLENOVO:rn2924WEG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.name: 2924WEG dmi.product.version: ThinkPad T410s dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1713448/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1713448] Re: Adobe Reader doesn't print on OKI C911
Please provice an error_log file of a failing print job, following the instructions of the section "CUPS error_log" on https://wiki.ubuntu.com/DebuggingPrintingProblems. ** Changed in: cups (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1713448 Title: Adobe Reader doesn't print on OKI C911 Status in cups package in Ubuntu: Incomplete Status in linux package in Ubuntu: Invalid Bug description: Out and over. I tried whatever I could think of, but whatever I send there, anything will make the printer blink, 'processing', forever, until I cancel the job. The printer, however, prints the same files from okular, and from all other applications that I have tried so far. This would clearly point to acroread. However, acroread prints to all other printers that we have standing about without any problem. Logically, from what I could state so far, we have an AND-combination: everything works, except I print a file from acroread through OKI C911. Since I have other printers and other PDF-software, it is minor. And yet, I wouldn't mind helping to debug this thing. I'm using the OKI-provided ppd with cups. adobereader-enu:i386 9.5.5 cups 2.1.3-4 --- ApportVersion: 2.20.1-0ubuntu2.18 Architecture: amd64 CupsErrorLog: E [31/Aug/2018:11:08:02 +0200] Missing value on line 617 of /var/cache/cups/job.cache. E [31/Aug/2018:11:08:02 +0200] Missing value on line 668 of /var/cache/cups/job.cache. E [31/Aug/2018:11:08:02 +0200] Missing value on line 4277 of /var/cache/cups/job.cache. CurrentDesktop: KDE DistroRelease: Ubuntu 16.04 InstallationDate: Installed on 2015-04-01 (1247 days ago) InstallationMedia: Kubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.1) Lpstat: device for BrotherColourMFC9970: socket://134.91.100.26:9100 device for Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600: dnssd://hp%20color%20LaserJet%204600%40IC07CA93._printer._tcp.local/ device for OKI_C911: dnssd://OKIC911-BB319._pdl-datastream._tcp.local/ device for Samsung_M262x_282x_Series: dnssd://Samsung%20M262x%20282x%20Series%20(SEC001599EE3069)._printer._tcp.local/ MachineType: LENOVO 2924WEG Package: linux PackageArchitecture: amd64 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/BrotherColourMFC9970.ppd', '/etc/cups/ppd/OKI_C911.ppd', '/etc/cups/ppd/Samsung_M262x_282x_Series.ppd', '/etc/cups/ppd/Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600.ppd'] failed with exit code 2: grep: /etc/cups/ppd/BrotherColourMFC9970.ppd: Permission denied grep: /etc/cups/ppd/OKI_C911.ppd: Permission denied grep: /etc/cups/ppd/Samsung_M262x_282x_Series.ppd: Permission denied grep: /etc/cups/ppd/Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600.ppd: Permission denied ProcCmdline: BOOT_IMAGE=/vmlinuz-4.4.0-134-generic root=UUID=8d3acd2e-2a7f-42ba-b873-b819283b6144 ro quiet splash vt.handoff=7 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-134-generic root=UUID=8d3acd2e-2a7f-42ba-b873-b819283b6144 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.4.0-134.160-generic 4.4.140 Tags: xenial Uname: Linux 4.4.0-134-generic x86_64 UpgradeStatus: Upgraded to xenial on 2018-08-15 (15 days ago) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/11/2012 dmi.bios.vendor: LENOVO dmi.bios.version: 6UET70WW (1.50 ) dmi.board.name: 2924WEG dmi.board.vendor: LENOVO dmi.board.version: Not Available dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvr6UET70WW(1.50):bd10/11/2012:svnLENOVO:pn2924WEG:pvrThinkPadT410s:rvnLENOVO:rn2924WEG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.name: 2924WEG dmi.product.version: ThinkPad T410s dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1713448/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1713448] Re: Adobe Reader doesn't print on OKI C911
This is for sure not a kernel bug. The printing workflow happens completely in user space. ** Changed in: linux (Ubuntu) Status: Incomplete => Invalid -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1713448 Title: Adobe Reader doesn't print on OKI C911 Status in cups package in Ubuntu: New Status in linux package in Ubuntu: Invalid Bug description: Out and over. I tried whatever I could think of, but whatever I send there, anything will make the printer blink, 'processing', forever, until I cancel the job. The printer, however, prints the same files from okular, and from all other applications that I have tried so far. This would clearly point to acroread. However, acroread prints to all other printers that we have standing about without any problem. Logically, from what I could state so far, we have an AND-combination: everything works, except I print a file from acroread through OKI C911. Since I have other printers and other PDF-software, it is minor. And yet, I wouldn't mind helping to debug this thing. I'm using the OKI-provided ppd with cups. adobereader-enu:i386 9.5.5 cups 2.1.3-4 --- ApportVersion: 2.20.1-0ubuntu2.18 Architecture: amd64 CupsErrorLog: E [31/Aug/2018:11:08:02 +0200] Missing value on line 617 of /var/cache/cups/job.cache. E [31/Aug/2018:11:08:02 +0200] Missing value on line 668 of /var/cache/cups/job.cache. E [31/Aug/2018:11:08:02 +0200] Missing value on line 4277 of /var/cache/cups/job.cache. CurrentDesktop: KDE DistroRelease: Ubuntu 16.04 InstallationDate: Installed on 2015-04-01 (1247 days ago) InstallationMedia: Kubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.1) Lpstat: device for BrotherColourMFC9970: socket://134.91.100.26:9100 device for Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600: dnssd://hp%20color%20LaserJet%204600%40IC07CA93._printer._tcp.local/ device for OKI_C911: dnssd://OKIC911-BB319._pdl-datastream._tcp.local/ device for Samsung_M262x_282x_Series: dnssd://Samsung%20M262x%20282x%20Series%20(SEC001599EE3069)._printer._tcp.local/ MachineType: LENOVO 2924WEG Package: linux PackageArchitecture: amd64 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/BrotherColourMFC9970.ppd', '/etc/cups/ppd/OKI_C911.ppd', '/etc/cups/ppd/Samsung_M262x_282x_Series.ppd', '/etc/cups/ppd/Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600.ppd'] failed with exit code 2: grep: /etc/cups/ppd/BrotherColourMFC9970.ppd: Permission denied grep: /etc/cups/ppd/OKI_C911.ppd: Permission denied grep: /etc/cups/ppd/Samsung_M262x_282x_Series.ppd: Permission denied grep: /etc/cups/ppd/Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600.ppd: Permission denied ProcCmdline: BOOT_IMAGE=/vmlinuz-4.4.0-134-generic root=UUID=8d3acd2e-2a7f-42ba-b873-b819283b6144 ro quiet splash vt.handoff=7 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-134-generic root=UUID=8d3acd2e-2a7f-42ba-b873-b819283b6144 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.4.0-134.160-generic 4.4.140 Tags: xenial Uname: Linux 4.4.0-134-generic x86_64 UpgradeStatus: Upgraded to xenial on 2018-08-15 (15 days ago) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/11/2012 dmi.bios.vendor: LENOVO dmi.bios.version: 6UET70WW (1.50 ) dmi.board.name: 2924WEG dmi.board.vendor: LENOVO dmi.board.version: Not Available dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvr6UET70WW(1.50):bd10/11/2012:svnLENOVO:pn2924WEG:pvrThinkPadT410s:rvnLENOVO:rn2924WEG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.name: 2924WEG dmi.product.version: ThinkPad T410s dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1713448/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1713448] Re: Adobe Reader doesn't print on OKI C911
I had a similar issue with Adobe Reader. I think you should check your file because this bug is missing log files. It is also available Adobe's Photoshop. It is a very interesting software. If you have any issue with Photoshop, like error issue, then simply visit https://www.adobesupportphonenumber.com/blog/fix-adobe-photoshop- error-16/. They will solve your issue quickly. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1713448 Title: Adobe Reader doesn't print on OKI C911 Status in cups package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: Out and over. I tried whatever I could think of, but whatever I send there, anything will make the printer blink, 'processing', forever, until I cancel the job. The printer, however, prints the same files from okular, and from all other applications that I have tried so far. This would clearly point to acroread. However, acroread prints to all other printers that we have standing about without any problem. Logically, from what I could state so far, we have an AND-combination: everything works, except I print a file from acroread through OKI C911. Since I have other printers and other PDF-software, it is minor. And yet, I wouldn't mind helping to debug this thing. I'm using the OKI-provided ppd with cups. adobereader-enu:i386 9.5.5 cups 2.1.3-4 --- ApportVersion: 2.20.1-0ubuntu2.18 Architecture: amd64 CupsErrorLog: E [31/Aug/2018:11:08:02 +0200] Missing value on line 617 of /var/cache/cups/job.cache. E [31/Aug/2018:11:08:02 +0200] Missing value on line 668 of /var/cache/cups/job.cache. E [31/Aug/2018:11:08:02 +0200] Missing value on line 4277 of /var/cache/cups/job.cache. CurrentDesktop: KDE DistroRelease: Ubuntu 16.04 InstallationDate: Installed on 2015-04-01 (1247 days ago) InstallationMedia: Kubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.1) Lpstat: device for BrotherColourMFC9970: socket://134.91.100.26:9100 device for Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600: dnssd://hp%20color%20LaserJet%204600%40IC07CA93._printer._tcp.local/ device for OKI_C911: dnssd://OKIC911-BB319._pdl-datastream._tcp.local/ device for Samsung_M262x_282x_Series: dnssd://Samsung%20M262x%20282x%20Series%20(SEC001599EE3069)._printer._tcp.local/ MachineType: LENOVO 2924WEG Package: linux PackageArchitecture: amd64 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/BrotherColourMFC9970.ppd', '/etc/cups/ppd/OKI_C911.ppd', '/etc/cups/ppd/Samsung_M262x_282x_Series.ppd', '/etc/cups/ppd/Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600.ppd'] failed with exit code 2: grep: /etc/cups/ppd/BrotherColourMFC9970.ppd: Permission denied grep: /etc/cups/ppd/OKI_C911.ppd: Permission denied grep: /etc/cups/ppd/Samsung_M262x_282x_Series.ppd: Permission denied grep: /etc/cups/ppd/Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600.ppd: Permission denied ProcCmdline: BOOT_IMAGE=/vmlinuz-4.4.0-134-generic root=UUID=8d3acd2e-2a7f-42ba-b873-b819283b6144 ro quiet splash vt.handoff=7 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-134-generic root=UUID=8d3acd2e-2a7f-42ba-b873-b819283b6144 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.4.0-134.160-generic 4.4.140 Tags: xenial Uname: Linux 4.4.0-134-generic x86_64 UpgradeStatus: Upgraded to xenial on 2018-08-15 (15 days ago) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/11/2012 dmi.bios.vendor: LENOVO dmi.bios.version: 6UET70WW (1.50 ) dmi.board.name: 2924WEG dmi.board.vendor: LENOVO dmi.board.version: Not Available dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvr6UET70WW(1.50):bd10/11/2012:svnLENOVO:pn2924WEG:pvrThinkPadT410s:rvnLENOVO:rn2924WEG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.name: 2924WEG dmi.product.version: ThinkPad T410s dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1713448/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1713448] Re: Adobe Reader doesn't print on OKI C911
Hello Udippel, Thanks for running apport for us. :) G [Ubuntu Bug Squad volunteer triager] -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1713448 Title: Adobe Reader doesn't print on OKI C911 Status in cups package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: Out and over. I tried whatever I could think of, but whatever I send there, anything will make the printer blink, 'processing', forever, until I cancel the job. The printer, however, prints the same files from okular, and from all other applications that I have tried so far. This would clearly point to acroread. However, acroread prints to all other printers that we have standing about without any problem. Logically, from what I could state so far, we have an AND-combination: everything works, except I print a file from acroread through OKI C911. Since I have other printers and other PDF-software, it is minor. And yet, I wouldn't mind helping to debug this thing. I'm using the OKI-provided ppd with cups. adobereader-enu:i386 9.5.5 cups 2.1.3-4 --- ApportVersion: 2.20.1-0ubuntu2.18 Architecture: amd64 CupsErrorLog: E [31/Aug/2018:11:08:02 +0200] Missing value on line 617 of /var/cache/cups/job.cache. E [31/Aug/2018:11:08:02 +0200] Missing value on line 668 of /var/cache/cups/job.cache. E [31/Aug/2018:11:08:02 +0200] Missing value on line 4277 of /var/cache/cups/job.cache. CurrentDesktop: KDE DistroRelease: Ubuntu 16.04 InstallationDate: Installed on 2015-04-01 (1247 days ago) InstallationMedia: Kubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.1) Lpstat: device for BrotherColourMFC9970: socket://134.91.100.26:9100 device for Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600: dnssd://hp%20color%20LaserJet%204600%40IC07CA93._printer._tcp.local/ device for OKI_C911: dnssd://OKIC911-BB319._pdl-datastream._tcp.local/ device for Samsung_M262x_282x_Series: dnssd://Samsung%20M262x%20282x%20Series%20(SEC001599EE3069)._printer._tcp.local/ MachineType: LENOVO 2924WEG Package: linux PackageArchitecture: amd64 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/BrotherColourMFC9970.ppd', '/etc/cups/ppd/OKI_C911.ppd', '/etc/cups/ppd/Samsung_M262x_282x_Series.ppd', '/etc/cups/ppd/Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600.ppd'] failed with exit code 2: grep: /etc/cups/ppd/BrotherColourMFC9970.ppd: Permission denied grep: /etc/cups/ppd/OKI_C911.ppd: Permission denied grep: /etc/cups/ppd/Samsung_M262x_282x_Series.ppd: Permission denied grep: /etc/cups/ppd/Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600.ppd: Permission denied ProcCmdline: BOOT_IMAGE=/vmlinuz-4.4.0-134-generic root=UUID=8d3acd2e-2a7f-42ba-b873-b819283b6144 ro quiet splash vt.handoff=7 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-134-generic root=UUID=8d3acd2e-2a7f-42ba-b873-b819283b6144 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.4.0-134.160-generic 4.4.140 Tags: xenial Uname: Linux 4.4.0-134-generic x86_64 UpgradeStatus: Upgraded to xenial on 2018-08-15 (15 days ago) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/11/2012 dmi.bios.vendor: LENOVO dmi.bios.version: 6UET70WW (1.50 ) dmi.board.name: 2924WEG dmi.board.vendor: LENOVO dmi.board.version: Not Available dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvr6UET70WW(1.50):bd10/11/2012:svnLENOVO:pn2924WEG:pvrThinkPadT410s:rvnLENOVO:rn2924WEG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.name: 2924WEG dmi.product.version: ThinkPad T410s dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1713448/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1713448] Re: Adobe Reader doesn't print on OKI C911
apport information ** Tags added: apport-collected xenial ** Description changed: Out and over. I tried whatever I could think of, but whatever I send there, anything will make the printer blink, 'processing', forever, until I cancel the job. The printer, however, prints the same files from okular, and from all other applications that I have tried so far. This would clearly point to acroread. However, acroread prints to all other printers that we have standing about without any problem. Logically, from what I could state so far, we have an AND-combination: everything works, except I print a file from acroread through OKI C911. Since I have other printers and other PDF-software, it is minor. And yet, I wouldn't mind helping to debug this thing. I'm using the OKI-provided ppd with cups. adobereader-enu:i386 9.5.5 cups 2.1.3-4 + --- + ApportVersion: 2.20.1-0ubuntu2.18 + Architecture: amd64 + CupsErrorLog: + E [31/Aug/2018:11:08:02 +0200] Missing value on line 617 of /var/cache/cups/job.cache. + E [31/Aug/2018:11:08:02 +0200] Missing value on line 668 of /var/cache/cups/job.cache. + E [31/Aug/2018:11:08:02 +0200] Missing value on line 4277 of /var/cache/cups/job.cache. + CurrentDesktop: KDE + DistroRelease: Ubuntu 16.04 + InstallationDate: Installed on 2015-04-01 (1247 days ago) + InstallationMedia: Kubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.1) + Lpstat: + device for BrotherColourMFC9970: socket://134.91.100.26:9100 + device for Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600: dnssd://hp%20color%20LaserJet%204600%40IC07CA93._printer._tcp.local/ + device for OKI_C911: dnssd://OKIC911-BB319._pdl-datastream._tcp.local/ + device for Samsung_M262x_282x_Series: dnssd://Samsung%20M262x%20282x%20Series%20(SEC001599EE3069)._printer._tcp.local/ + MachineType: LENOVO 2924WEG + Package: linux + PackageArchitecture: amd64 + Papersize: a4 + PpdFiles: + Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/BrotherColourMFC9970.ppd', '/etc/cups/ppd/OKI_C911.ppd', '/etc/cups/ppd/Samsung_M262x_282x_Series.ppd', '/etc/cups/ppd/Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600.ppd'] failed with exit code 2: grep: /etc/cups/ppd/BrotherColourMFC9970.ppd: Permission denied + grep: /etc/cups/ppd/OKI_C911.ppd: Permission denied + grep: /etc/cups/ppd/Samsung_M262x_282x_Series.ppd: Permission denied + grep: /etc/cups/ppd/Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600.ppd: Permission denied + ProcCmdline: BOOT_IMAGE=/vmlinuz-4.4.0-134-generic root=UUID=8d3acd2e-2a7f-42ba-b873-b819283b6144 ro quiet splash vt.handoff=7 + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-134-generic root=UUID=8d3acd2e-2a7f-42ba-b873-b819283b6144 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 4.4.0-134.160-generic 4.4.140 + Tags: xenial + Uname: Linux 4.4.0-134-generic x86_64 + UpgradeStatus: Upgraded to xenial on 2018-08-15 (15 days ago) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 10/11/2012 + dmi.bios.vendor: LENOVO + dmi.bios.version: 6UET70WW (1.50 ) + dmi.board.name: 2924WEG + dmi.board.vendor: LENOVO + dmi.board.version: Not Available + dmi.chassis.asset.tag: No Asset Information + dmi.chassis.type: 10 + dmi.chassis.vendor: LENOVO + dmi.chassis.version: Not Available + dmi.modalias: dmi:bvnLENOVO:bvr6UET70WW(1.50):bd10/11/2012:svnLENOVO:pn2924WEG:pvrThinkPadT410s:rvnLENOVO:rn2924WEG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable: + dmi.product.name: 2924WEG + dmi.product.version: ThinkPad T410s + dmi.sys.vendor: LENOVO ** Attachment added: "CurrentDmesg.txt" https://bugs.launchpad.net/bugs/1713448/+attachment/5182997/+files/CurrentDmesg.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1713448 Title: Adobe Reader doesn't print on OKI C911 Status in cups package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: Out and over. I tried whatever I could think of, but whatever I send there, anything will make the printer blink, 'processing', forever, until I cancel the job. The printer, however, prints the same files from okular, and from all other applications that I have tried so far. This would clearly point to acroread. However, acroread prints to all other printers that we have standing about without any problem. Logically, from what I could state so far, we have an AND-combination: everything works, except I print a file from acroread through OKI C911. Since I have other printers and other PDF-software, it is minor. And yet, I wouldn't mind helping to debug this thing. I'm using the OKI-provided ppd with cups. adobereader-enu:i386 9.5.5 cups 2.1.3-4 --- ApportVersion: 2.20.1-0ubuntu2.18 Architecture: amd64 CupsErrorLog: E [31/Aug/2018:11:08:02 +0200] Missing value on line 617 of /var/cac
[Desktop-packages] [Bug 1713448] Re: Adobe Reader doesn't print on OKI C911
Hi Udippel. Thanks for the update. I will change the status back to “new” and will look at next steps. Take care :) G ** Changed in: cups (Ubuntu) Status: Incomplete => New ** Changed in: linux (Ubuntu) Status: Incomplete => New -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1713448 Title: Adobe Reader doesn't print on OKI C911 Status in cups package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: Out and over. I tried whatever I could think of, but whatever I send there, anything will make the printer blink, 'processing', forever, until I cancel the job. The printer, however, prints the same files from okular, and from all other applications that I have tried so far. This would clearly point to acroread. However, acroread prints to all other printers that we have standing about without any problem. Logically, from what I could state so far, we have an AND-combination: everything works, except I print a file from acroread through OKI C911. Since I have other printers and other PDF-software, it is minor. And yet, I wouldn't mind helping to debug this thing. I'm using the OKI-provided ppd with cups. adobereader-enu:i386 9.5.5 cups 2.1.3-4 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1713448/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1713448] Re: Adobe Reader doesn't print on OKI C911
Hi, great service, this! Thanks a bunch! Yes, I confirm that of today, any PDF sent to the OKI C911, makes this printer 'think' for eternity. Until I 'cancel' the job. Yes, of course, I would like to have it actually working, including from Acrobat Reader. My current version is adobereader-enu:i386 9.5.5 on Kubuntu 16.04 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1713448 Title: Adobe Reader doesn't print on OKI C911 Status in cups package in Ubuntu: Incomplete Status in linux package in Ubuntu: Incomplete Bug description: Out and over. I tried whatever I could think of, but whatever I send there, anything will make the printer blink, 'processing', forever, until I cancel the job. The printer, however, prints the same files from okular, and from all other applications that I have tried so far. This would clearly point to acroread. However, acroread prints to all other printers that we have standing about without any problem. Logically, from what I could state so far, we have an AND-combination: everything works, except I print a file from acroread through OKI C911. Since I have other printers and other PDF-software, it is minor. And yet, I wouldn't mind helping to debug this thing. I'm using the OKI-provided ppd with cups. adobereader-enu:i386 9.5.5 cups 2.1.3-4 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1713448/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1713448] Re: Adobe Reader doesn't print on OKI C911
Hello Udippel, Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu has been updated since then. Could you confirm that this is no longer a problem and that we can close the ticket? If it is still a problem, are you still interested in finding a solution to this bug? If you are, could you let us know? Thank you again for helping make Ubuntu better. G [Ubuntu Bug Squad volunteer triager] ** Changed in: cups (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1713448 Title: Adobe Reader doesn't print on OKI C911 Status in cups package in Ubuntu: Incomplete Status in linux package in Ubuntu: Incomplete Bug description: Out and over. I tried whatever I could think of, but whatever I send there, anything will make the printer blink, 'processing', forever, until I cancel the job. The printer, however, prints the same files from okular, and from all other applications that I have tried so far. This would clearly point to acroread. However, acroread prints to all other printers that we have standing about without any problem. Logically, from what I could state so far, we have an AND-combination: everything works, except I print a file from acroread through OKI C911. Since I have other printers and other PDF-software, it is minor. And yet, I wouldn't mind helping to debug this thing. I'm using the OKI-provided ppd with cups. adobereader-enu:i386 9.5.5 cups 2.1.3-4 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1713448/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1713448] Re: Adobe Reader doesn't print on OKI C911
I guess it's more CUPS related... ** Also affects: cups (Ubuntu) Importance: Undecided Status: New ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1713448 Title: Adobe Reader doesn't print on OKI C911 Status in cups package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: Out and over. I tried whatever I could think of, but whatever I send there, anything will make the printer blink, 'processing', forever, until I cancel the job. The printer, however, prints the same files from okular, and from all other applications that I have tried so far. This would clearly point to acroread. However, acroread prints to all other printers that we have standing about without any problem. Logically, from what I could state so far, we have an AND-combination: everything works, except I print a file from acroread through OKI C911. Since I have other printers and other PDF-software, it is minor. And yet, I wouldn't mind helping to debug this thing. I'm using the OKI-provided ppd with cups. adobereader-enu:i386 9.5.5 cups 2.1.3-4 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1713448/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp