[Desktop-packages] [Bug 1721537] Re: No sound from headphone jack on xps13 9350 after ubuntu 17.10 dist-upgrade
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: alsa-driver (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1721537 Title: No sound from headphone jack on xps13 9350 after ubuntu 17.10 dist- upgrade Status in alsa-driver package in Ubuntu: Confirmed Bug description: I just upgraded from 17.04 to 17.10 on my Dell XPS13 9350. Ever since my headphone jack doesn't output anything. The internal speakers are still working fine, the speakers I connect to the laptop too (tested with my phone). The system does recognize the speakers being connected, since I get the Headpones | Headset | Microphone popup and I can also test left/right speakers in Sound. However, no audio is coming through. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: rienheuver 1426 F pulseaudio CurrentDesktop: GNOME Date: Thu Oct 5 14:41:11 2017 InstallationDate: Installed on 2016-11-22 (316 days ago) InstallationMedia: Ubuntu-GNOME 16.10 "Yakkety Yak" - Release amd64 (20161012.1) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_Jack: Black Headphone Out, Front Symptom_Type: No sound at all Title: [XPS 13 9350, Realtek ALC3246, Black Headphone Out, Front] No sound at all UpgradeStatus: Upgraded to artful on 2017-10-05 (0 days ago) dmi.bios.date: 12/18/2015 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.1.9 dmi.board.name: 07TYC2 dmi.board.vendor: Dell Inc. dmi.board.version: A01 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.1.9:bd12/18/2015:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn07TYC2:rvrA01:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1721537/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1721537] Re: No sound from headphone jack on xps13 9350 after ubuntu 17.10 dist-upgrade
I am also having this problem on a Dell Precision 5520 (which is similar hardware to both the Dell XPS 15 and Dell XPS 13). Headphone output worked initially since install and then stopped working mid-session after unplugging and re-plugging the headphones. I was adjusting the "Alert volume" setting in sound settings at the time, which may or may not be relevant. Reebooting, unplugging and replugging, etc, nothing seems to bring it back. I am on Ubuntu 17.10 having installed fresh at the time of Beta 2, and the problem started occurring whilst I was fully updated today. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1721537 Title: No sound from headphone jack on xps13 9350 after ubuntu 17.10 dist- upgrade Status in alsa-driver package in Ubuntu: Confirmed Bug description: I just upgraded from 17.04 to 17.10 on my Dell XPS13 9350. Ever since my headphone jack doesn't output anything. The internal speakers are still working fine, the speakers I connect to the laptop too (tested with my phone). The system does recognize the speakers being connected, since I get the Headpones | Headset | Microphone popup and I can also test left/right speakers in Sound. However, no audio is coming through. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: rienheuver 1426 F pulseaudio CurrentDesktop: GNOME Date: Thu Oct 5 14:41:11 2017 InstallationDate: Installed on 2016-11-22 (316 days ago) InstallationMedia: Ubuntu-GNOME 16.10 "Yakkety Yak" - Release amd64 (20161012.1) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_Jack: Black Headphone Out, Front Symptom_Type: No sound at all Title: [XPS 13 9350, Realtek ALC3246, Black Headphone Out, Front] No sound at all UpgradeStatus: Upgraded to artful on 2017-10-05 (0 days ago) dmi.bios.date: 12/18/2015 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.1.9 dmi.board.name: 07TYC2 dmi.board.vendor: Dell Inc. dmi.board.version: A01 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.1.9:bd12/18/2015:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn07TYC2:rvrA01:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1721537/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1721537] Re: No sound from headphone jack on xps13 9350 after ubuntu 17.10 dist-upgrade
This problem seems to be the same as in the following two Ubuntu stackexchange posts: https://askubuntu.com/questions/768463/laptop-headphone-jack-produces-no-sound https://askubuntu.com/questions/219342/no-sound-output-from-headphone-jack-ubuntu12-04/859931 A temporary solution mentioned in those threads is: alsactl restore which fixes the problem for me. Might be a problem with Dell hardware specifically - a few comments mention Dell models. In any case it doesn't seem like a new problem since the two stackexchange posts are from 2016 and 2012. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1721537 Title: No sound from headphone jack on xps13 9350 after ubuntu 17.10 dist- upgrade Status in alsa-driver package in Ubuntu: Confirmed Bug description: I just upgraded from 17.04 to 17.10 on my Dell XPS13 9350. Ever since my headphone jack doesn't output anything. The internal speakers are still working fine, the speakers I connect to the laptop too (tested with my phone). The system does recognize the speakers being connected, since I get the Headpones | Headset | Microphone popup and I can also test left/right speakers in Sound. However, no audio is coming through. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: rienheuver 1426 F pulseaudio CurrentDesktop: GNOME Date: Thu Oct 5 14:41:11 2017 InstallationDate: Installed on 2016-11-22 (316 days ago) InstallationMedia: Ubuntu-GNOME 16.10 "Yakkety Yak" - Release amd64 (20161012.1) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_Jack: Black Headphone Out, Front Symptom_Type: No sound at all Title: [XPS 13 9350, Realtek ALC3246, Black Headphone Out, Front] No sound at all UpgradeStatus: Upgraded to artful on 2017-10-05 (0 days ago) dmi.bios.date: 12/18/2015 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.1.9 dmi.board.name: 07TYC2 dmi.board.vendor: Dell Inc. dmi.board.version: A01 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.1.9:bd12/18/2015:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn07TYC2:rvrA01:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1721537/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1721537] Re: No sound from headphone jack on xps13 9350 after ubuntu 17.10 dist-upgrade
Thank you for reporting this bug to Ubuntu. Ubuntu 17.10 (artful) reached end-of-life on July 19, 2018. See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed. ** Changed in: alsa-driver (Ubuntu) Status: Confirmed => Won't Fix -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1721537 Title: No sound from headphone jack on xps13 9350 after ubuntu 17.10 dist- upgrade Status in alsa-driver package in Ubuntu: Won't Fix Bug description: I just upgraded from 17.04 to 17.10 on my Dell XPS13 9350. Ever since my headphone jack doesn't output anything. The internal speakers are still working fine, the speakers I connect to the laptop too (tested with my phone). The system does recognize the speakers being connected, since I get the Headpones | Headset | Microphone popup and I can also test left/right speakers in Sound. However, no audio is coming through. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: rienheuver 1426 F pulseaudio CurrentDesktop: GNOME Date: Thu Oct 5 14:41:11 2017 InstallationDate: Installed on 2016-11-22 (316 days ago) InstallationMedia: Ubuntu-GNOME 16.10 "Yakkety Yak" - Release amd64 (20161012.1) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_Jack: Black Headphone Out, Front Symptom_Type: No sound at all Title: [XPS 13 9350, Realtek ALC3246, Black Headphone Out, Front] No sound at all UpgradeStatus: Upgraded to artful on 2017-10-05 (0 days ago) dmi.bios.date: 12/18/2015 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.1.9 dmi.board.name: 07TYC2 dmi.board.vendor: Dell Inc. dmi.board.version: A01 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.1.9:bd12/18/2015:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn07TYC2:rvrA01:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1721537/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1721537] Re: No sound from headphone jack on xps13 9350 after ubuntu 17.10 dist-upgrade
I found this worked around the problem (Dell XPS 9360): Open alsamixer, enable sound on 'Headphone' (next to 'Master'). If there's a hissing/popping sound in the background but sound at 0 on 'Headphone Mic Boost' -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1721537 Title: No sound from headphone jack on xps13 9350 after ubuntu 17.10 dist- upgrade Status in alsa-driver package in Ubuntu: Confirmed Bug description: I just upgraded from 17.04 to 17.10 on my Dell XPS13 9350. Ever since my headphone jack doesn't output anything. The internal speakers are still working fine, the speakers I connect to the laptop too (tested with my phone). The system does recognize the speakers being connected, since I get the Headpones | Headset | Microphone popup and I can also test left/right speakers in Sound. However, no audio is coming through. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3 Uname: Linux 4.13.0-12-generic x86_64 ApportVersion: 2.20.7-0ubuntu2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: rienheuver 1426 F pulseaudio CurrentDesktop: GNOME Date: Thu Oct 5 14:41:11 2017 InstallationDate: Installed on 2016-11-22 (316 days ago) InstallationMedia: Ubuntu-GNOME 16.10 "Yakkety Yak" - Release amd64 (20161012.1) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_Jack: Black Headphone Out, Front Symptom_Type: No sound at all Title: [XPS 13 9350, Realtek ALC3246, Black Headphone Out, Front] No sound at all UpgradeStatus: Upgraded to artful on 2017-10-05 (0 days ago) dmi.bios.date: 12/18/2015 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.1.9 dmi.board.name: 07TYC2 dmi.board.vendor: Dell Inc. dmi.board.version: A01 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.1.9:bd12/18/2015:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn07TYC2:rvrA01:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1721537/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
