Public bug reported:

Gnome software gives this message: Sorry, Something went wrong every time I 
launch it.
Log:
abr 09 15:42:58 JULIO dbus-daemon[1911]: Activating service 
name='org.gnome.Software'
abr 09 15:42:58 JULIO dbus-daemon[1911]: Successfully activated service 
'org.gnome.Software'
abr 09 15:42:58 JULIO gnome-software[7870]: application has no ID set
abr 09 15:42:59 JULIO gnome-software[7870]: plugin appstream took 0,9 seconds 
to do setup
abr 09 15:42:59 JULIO gnome-software[7870]: enabled plugins: 
desktop-categories, systemd-updates, packagekit-local, fwupd, 
packagekit-offline, shell-extensions, ubuntuone, packagekit-upgrade, 
packagekit-refresh, packagekit-proxy, os-release, packagekit, appstream, 
hardcoded-popular, hardcoded-blacklist, flatpak, desktop-menu-path, 
hardcoded-featured, generic-updates, limba, packagekit-refine, steam, 
rewrite-resource, modalias, ubuntu-reviews, snap, packagekit-history, 
provenance, provenance-license, icons, key-colors, key-colors-metadata
abr 09 15:42:59 JULIO gnome-software[7870]: disabled plugins: repos, dummy, 
dpkg, ostree, epiphany, odrs
abr 09 15:42:59 JULIO gnome-software[7870]: running get-updates-historical with 
timeout=60 on plugin=packagekit-offline took 1ms
abr 09 15:42:59 JULIO gnome-software[7870]: failed to set proxy: 
GDBus.Error:org.gtk.GDBus.UnmappedGError.Quark._pk_2dengine_2derror_2dquark.Code3:
 setting the proxy failed: failed to get the session
abr 09 15:42:59 JULIO gnome-software[7870]: failed to set proxies: 
GDBus.Error:org.gtk.GDBus.UnmappedGError.Quark._pk_2dengine_2derror_2dquark.Code3:
 setting the proxy failed: failed to get the session
abr 09 15:43:00 JULIO PackageKit[2381]: get-updates transaction /598_eacdcacc 
from uid 1000 finished with success after 612ms
abr 09 15:43:00 JULIO dbus[890]: [system] Activating via systemd: service 
name='org.freedesktop.Limba' unit='limba.service'
abr 09 15:43:00 JULIO systemd[1]: Starting Limba helper daemon...
abr 09 15:43:00 JULIO limba-daemon[7884]: Acquired a message bus connection
abr 09 15:43:00 JULIO dbus[890]: [system] Successfully activated service 
'org.freedesktop.Limba'
abr 09 15:43:00 JULIO systemd[1]: Started Limba helper daemon.
abr 09 15:43:00 JULIO limba-daemon[7884]: Acquired the name 
org.freedesktop.Limba
abr 09 15:43:00 JULIO gnome-software[7870]: running refresh with 
failure-flags=use-events with timeout=60 with cache age=any on plugin=steam 
took 820ms
abr 09 15:43:00 JULIO gnome-software[7870]: failed to call 
gs_plugin_add_installed on shell-extensions: 
GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: No such interface 
'org.gnome.Shell.Extensions' on object at path /org/gnome/Shell
abr 09 15:43:00 JULIO gnome-software[7870]: running get-distro-updates with 
refine-flags=require-version,require-setup-action,require-update-details,require-upgrade-removed,require-provenance,require-icon
 with failure-flags=use-events with timeout=60 on plugin=appstream took 1ms
abr 09 15:43:00 JULIO gnome-software[7870]: running refine with 
refine-flags=require-version,require-update-details,require-provenance,require-icon
 with failure-flags=fatal-any with timeout=60 on apps 
*/*/*/os-upgrade/ubuntu.www.Ubuntu-17.10/* took 6ms
abr 09 15:43:00 JULIO gnome-software[7870]: running get-recent with 
refine-flags=require-rating,require-icon with failure-flags=use-events with 
timeout=60 with max-results=20 with cache age=5184000 on plugin=flatpak took 6ms
abr 09 15:43:00 JULIO gnome-software[7870]: running get-category-apps with 
refine-flags=require-rating,require-icon with failure-flags=use-events with 
timeout=60 with max-results=20 with category=audio-video/featured on 
plugin=flatpak took 7ms
abr 09 15:43:00 JULIO gnome-software[7870]: running get-category-apps with 
refine-flags=require-rating,require-icon with failure-flags=use-events with 
timeout=60 with max-results=20 with category=games/featured on plugin=flatpak 
took 7ms
abr 09 15:43:00 JULIO gnome-software[7870]: g_hash_table_get_values: assertion 
'hash_table != NULL' failed
abr 09 15:43:00 JULIO gnome-software[7870]: running get-updates with 
refine-flags=require-version,require-update-details,require-provenance,require-icon
 with failure-flags=use-events with timeout=60 on plugin=limba took 40ms
abr 09 15:43:00 JULIO gnome-software[7870]: Only 0 apps for recent list, hiding
abr 09 15:43:00 JULIO gnome-software[7870]: hiding category audio-video 
featured applications: found only 0 to show, need at least 9
abr 09 15:43:00 JULIO gnome-software[7870]: hiding category games featured 
applications: found only 0 to show, need at least 9
abr 09 15:43:00 JULIO gnome-software[7870]: running get-categories with 
failure-flags=use-events with timeout=60 on plugin=flatpak took 93ms
abr 09 15:43:00 JULIO PackageKit[2381]: resolve transaction /599_ecddbebe from 
uid 1000 finished with success after 456ms
abr 09 15:43:01 JULIO PackageKit[2381]: search-file transaction /600_abdbcabd 
from uid 1000 finished with success after 561ms
abr 09 15:43:01 JULIO gnome-software[7870]: running get-featured with 
refine-flags=require-icon with failure-flags=use-events with timeout=60 with 
max-results=5 on plugin=snap on apps system/snap/Snap Store/desktop/spotify/* 
took 1362ms
abr 09 15:43:01 JULIO gnome-software[7870]: running get-popular with 
refine-flags=require-rating,require-icon with failure-flags=use-events with 
timeout=60 with max-results=20 on plugin=snap on apps system/snap/Snap 
Store/desktop/hiri/*,system/snap/Snap Store/desktop/webstorm/*,system/snap/Snap 
Store/desktop/firefox/*,system/snap/Snap Store/desktop/ao/*,system/snap/Snap 
Store/desktop/sdlpop/*,system/snap/Snap Store/desktop/tusk/*,system/snap/Snap 
Store/desktop/gravit-designer/*,system/snap/Snap 
Store/desktop/onlyoffice-desktopeditors/*,system/snap/Snap 
Store/desktop/goxel/*,system/snap/Snap Store/desktop/noson/*,system/snap/Snap 
Store/desktop/ora/*,system/snap/Snap 
Store/desktop/shattered-pixel-dungeon/*,system/snap/Snap 
Store/desktop/bunqdesktop/*,system/snap/Snap 
Store/desktop/slack/*,system/snap/Snap Store/desktop/skype/* took 1493ms
abr 09 15:43:02 JULIO PackageKit[2381]: search-file transaction /601_abdbebad 
from uid 1000 finished with success after 588ms
abr 09 15:43:02 JULIO PackageKit[2381]: search-file transaction /602_adcadcdd 
from uid 1000 finished with success after 606ms
abr 09 15:43:03 JULIO PackageKit[2381]: search-file transaction /603_ccbdceec 
from uid 1000 finished with success after 570ms
abr 09 15:43:04 JULIO PackageKit[2381]: search-file transaction /604_bebcaace 
from uid 1000 finished with success after 561ms
abr 09 15:43:04 JULIO PackageKit[2381]: search-file transaction /605_adaeedbc 
from uid 1000 finished with success after 586ms
abr 09 15:43:05 JULIO PackageKit[2381]: search-file transaction /606_dcacbddc 
from uid 1000 finished with success after 570ms
abr 09 15:43:06 JULIO PackageKit[2381]: search-file transaction /607_ccadabcd 
from uid 1000 finished with success after 560ms
abr 09 15:43:06 JULIO PackageKit[2381]: search-file transaction /608_adeeecdd 
from uid 1000 finished with success after 561ms
abr 09 15:43:07 JULIO PackageKit[2381]: search-file transaction /609_beecadcd 
from uid 1000 finished with success after 569ms
abr 09 15:43:07 JULIO PackageKit[2381]: search-file transaction /610_baabdbee 
from uid 1000 finished with success after 556ms
abr 09 15:43:08 JULIO PackageKit[2381]: search-file transaction /611_acacbede 
from uid 1000 finished with success after 574ms
abr 09 15:43:09 JULIO PackageKit[2381]: search-file transaction /612_becdeeab 
from uid 1000 finished with success after 570ms
abr 09 15:43:10 JULIO PackageKit[2381]: search-file transaction /613_deeddcbc 
from uid 1000 finished with success after 555ms

** Affects: gnome-software (Ubuntu)
     Importance: Undecided
         Status: New

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https://bugs.launchpad.net/bugs/1762509

Title:
  Sorry, Something went wrong

Status in gnome-software package in Ubuntu:
  New

Bug description:
  Gnome software gives this message: Sorry, Something went wrong every time I 
launch it.
  Log:
  abr 09 15:42:58 JULIO dbus-daemon[1911]: Activating service 
name='org.gnome.Software'
  abr 09 15:42:58 JULIO dbus-daemon[1911]: Successfully activated service 
'org.gnome.Software'
  abr 09 15:42:58 JULIO gnome-software[7870]: application has no ID set
  abr 09 15:42:59 JULIO gnome-software[7870]: plugin appstream took 0,9 seconds 
to do setup
  abr 09 15:42:59 JULIO gnome-software[7870]: enabled plugins: 
desktop-categories, systemd-updates, packagekit-local, fwupd, 
packagekit-offline, shell-extensions, ubuntuone, packagekit-upgrade, 
packagekit-refresh, packagekit-proxy, os-release, packagekit, appstream, 
hardcoded-popular, hardcoded-blacklist, flatpak, desktop-menu-path, 
hardcoded-featured, generic-updates, limba, packagekit-refine, steam, 
rewrite-resource, modalias, ubuntu-reviews, snap, packagekit-history, 
provenance, provenance-license, icons, key-colors, key-colors-metadata
  abr 09 15:42:59 JULIO gnome-software[7870]: disabled plugins: repos, dummy, 
dpkg, ostree, epiphany, odrs
  abr 09 15:42:59 JULIO gnome-software[7870]: running get-updates-historical 
with timeout=60 on plugin=packagekit-offline took 1ms
  abr 09 15:42:59 JULIO gnome-software[7870]: failed to set proxy: 
GDBus.Error:org.gtk.GDBus.UnmappedGError.Quark._pk_2dengine_2derror_2dquark.Code3:
 setting the proxy failed: failed to get the session
  abr 09 15:42:59 JULIO gnome-software[7870]: failed to set proxies: 
GDBus.Error:org.gtk.GDBus.UnmappedGError.Quark._pk_2dengine_2derror_2dquark.Code3:
 setting the proxy failed: failed to get the session
  abr 09 15:43:00 JULIO PackageKit[2381]: get-updates transaction /598_eacdcacc 
from uid 1000 finished with success after 612ms
  abr 09 15:43:00 JULIO dbus[890]: [system] Activating via systemd: service 
name='org.freedesktop.Limba' unit='limba.service'
  abr 09 15:43:00 JULIO systemd[1]: Starting Limba helper daemon...
  abr 09 15:43:00 JULIO limba-daemon[7884]: Acquired a message bus connection
  abr 09 15:43:00 JULIO dbus[890]: [system] Successfully activated service 
'org.freedesktop.Limba'
  abr 09 15:43:00 JULIO systemd[1]: Started Limba helper daemon.
  abr 09 15:43:00 JULIO limba-daemon[7884]: Acquired the name 
org.freedesktop.Limba
  abr 09 15:43:00 JULIO gnome-software[7870]: running refresh with 
failure-flags=use-events with timeout=60 with cache age=any on plugin=steam 
took 820ms
  abr 09 15:43:00 JULIO gnome-software[7870]: failed to call 
gs_plugin_add_installed on shell-extensions: 
GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: No such interface 
'org.gnome.Shell.Extensions' on object at path /org/gnome/Shell
  abr 09 15:43:00 JULIO gnome-software[7870]: running get-distro-updates with 
refine-flags=require-version,require-setup-action,require-update-details,require-upgrade-removed,require-provenance,require-icon
 with failure-flags=use-events with timeout=60 on plugin=appstream took 1ms
  abr 09 15:43:00 JULIO gnome-software[7870]: running refine with 
refine-flags=require-version,require-update-details,require-provenance,require-icon
 with failure-flags=fatal-any with timeout=60 on apps 
*/*/*/os-upgrade/ubuntu.www.Ubuntu-17.10/* took 6ms
  abr 09 15:43:00 JULIO gnome-software[7870]: running get-recent with 
refine-flags=require-rating,require-icon with failure-flags=use-events with 
timeout=60 with max-results=20 with cache age=5184000 on plugin=flatpak took 6ms
  abr 09 15:43:00 JULIO gnome-software[7870]: running get-category-apps with 
refine-flags=require-rating,require-icon with failure-flags=use-events with 
timeout=60 with max-results=20 with category=audio-video/featured on 
plugin=flatpak took 7ms
  abr 09 15:43:00 JULIO gnome-software[7870]: running get-category-apps with 
refine-flags=require-rating,require-icon with failure-flags=use-events with 
timeout=60 with max-results=20 with category=games/featured on plugin=flatpak 
took 7ms
  abr 09 15:43:00 JULIO gnome-software[7870]: g_hash_table_get_values: 
assertion 'hash_table != NULL' failed
  abr 09 15:43:00 JULIO gnome-software[7870]: running get-updates with 
refine-flags=require-version,require-update-details,require-provenance,require-icon
 with failure-flags=use-events with timeout=60 on plugin=limba took 40ms
  abr 09 15:43:00 JULIO gnome-software[7870]: Only 0 apps for recent list, 
hiding
  abr 09 15:43:00 JULIO gnome-software[7870]: hiding category audio-video 
featured applications: found only 0 to show, need at least 9
  abr 09 15:43:00 JULIO gnome-software[7870]: hiding category games featured 
applications: found only 0 to show, need at least 9
  abr 09 15:43:00 JULIO gnome-software[7870]: running get-categories with 
failure-flags=use-events with timeout=60 on plugin=flatpak took 93ms
  abr 09 15:43:00 JULIO PackageKit[2381]: resolve transaction /599_ecddbebe 
from uid 1000 finished with success after 456ms
  abr 09 15:43:01 JULIO PackageKit[2381]: search-file transaction /600_abdbcabd 
from uid 1000 finished with success after 561ms
  abr 09 15:43:01 JULIO gnome-software[7870]: running get-featured with 
refine-flags=require-icon with failure-flags=use-events with timeout=60 with 
max-results=5 on plugin=snap on apps system/snap/Snap Store/desktop/spotify/* 
took 1362ms
  abr 09 15:43:01 JULIO gnome-software[7870]: running get-popular with 
refine-flags=require-rating,require-icon with failure-flags=use-events with 
timeout=60 with max-results=20 on plugin=snap on apps system/snap/Snap 
Store/desktop/hiri/*,system/snap/Snap Store/desktop/webstorm/*,system/snap/Snap 
Store/desktop/firefox/*,system/snap/Snap Store/desktop/ao/*,system/snap/Snap 
Store/desktop/sdlpop/*,system/snap/Snap Store/desktop/tusk/*,system/snap/Snap 
Store/desktop/gravit-designer/*,system/snap/Snap 
Store/desktop/onlyoffice-desktopeditors/*,system/snap/Snap 
Store/desktop/goxel/*,system/snap/Snap Store/desktop/noson/*,system/snap/Snap 
Store/desktop/ora/*,system/snap/Snap 
Store/desktop/shattered-pixel-dungeon/*,system/snap/Snap 
Store/desktop/bunqdesktop/*,system/snap/Snap 
Store/desktop/slack/*,system/snap/Snap Store/desktop/skype/* took 1493ms
  abr 09 15:43:02 JULIO PackageKit[2381]: search-file transaction /601_abdbebad 
from uid 1000 finished with success after 588ms
  abr 09 15:43:02 JULIO PackageKit[2381]: search-file transaction /602_adcadcdd 
from uid 1000 finished with success after 606ms
  abr 09 15:43:03 JULIO PackageKit[2381]: search-file transaction /603_ccbdceec 
from uid 1000 finished with success after 570ms
  abr 09 15:43:04 JULIO PackageKit[2381]: search-file transaction /604_bebcaace 
from uid 1000 finished with success after 561ms
  abr 09 15:43:04 JULIO PackageKit[2381]: search-file transaction /605_adaeedbc 
from uid 1000 finished with success after 586ms
  abr 09 15:43:05 JULIO PackageKit[2381]: search-file transaction /606_dcacbddc 
from uid 1000 finished with success after 570ms
  abr 09 15:43:06 JULIO PackageKit[2381]: search-file transaction /607_ccadabcd 
from uid 1000 finished with success after 560ms
  abr 09 15:43:06 JULIO PackageKit[2381]: search-file transaction /608_adeeecdd 
from uid 1000 finished with success after 561ms
  abr 09 15:43:07 JULIO PackageKit[2381]: search-file transaction /609_beecadcd 
from uid 1000 finished with success after 569ms
  abr 09 15:43:07 JULIO PackageKit[2381]: search-file transaction /610_baabdbee 
from uid 1000 finished with success after 556ms
  abr 09 15:43:08 JULIO PackageKit[2381]: search-file transaction /611_acacbede 
from uid 1000 finished with success after 574ms
  abr 09 15:43:09 JULIO PackageKit[2381]: search-file transaction /612_becdeeab 
from uid 1000 finished with success after 570ms
  abr 09 15:43:10 JULIO PackageKit[2381]: search-file transaction /613_deeddcbc 
from uid 1000 finished with success after 555ms

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