[Desktop-packages] [Bug 1830231] Re: Firefox will not connect to any website
Thank you for your bug report. do you get the same issue if you start a private browsing session? Could you add your journalctl bug? ** Changed in: firefox (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/1830231 Title: Firefox will not connect to any website Status in firefox package in Ubuntu: Incomplete Bug description: Firefox will not connect to any website, it opens properly and will open files from my PC, there is nothing wrong with my wi-fi or internet connection. Any request for a web address results in the continuing spinning icon in the tab and it never connects to any web address. This follows upon Ubuntu software updates on Tuesday 21st May 2019 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: firefox 67.0+build2-0ubuntu0.18.04.1 ProcVersionSignature: Ubuntu 4.15.0-50.54-generic 4.15.18 Uname: Linux 4.15.0-50-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: tony 2152 F pulseaudio /dev/snd/controlC0: tony 2152 F pulseaudio BrokenPermissions: healthreport/state.json (0o600, wrong owner) sessionstore.bak (0o600, wrong owner) BuildID: 20190517140819 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Thu May 23 15:15:36 2019 ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: English (GB) Language Pack - langpack-en...@firefox.mozilla.org English (South Africa) Language Pack - langpack-en...@firefox.mozilla.org Default - {972ce4c6-7e08-4474-a285-3208198ce6fd} InstallationDate: Installed on 2018-09-30 (234 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) IpRoute: default via 192.168.0.1 dev wlp3s0 proto dhcp metric 600 169.254.0.0/16 dev wlp3s0 scope link metric 1000 192.168.0.0/24 dev wlp3s0 proto kernel scope link src 192.168.0.10 metric 600 PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:1151 PrefSources: prefs.js Profiles: Profile0 (Default) - LastVersion=67.0/20190517140819 RunningIncompatibleAddons: True SourcePackage: firefox UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/14/2013 dmi.bios.vendor: Dell Inc. dmi.bios.version: A11 dmi.board.name: 0478VN dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 3 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA11:bd10/14/2013:svnDellInc.:pnInspiron660s:pvr:rvnDellInc.:rn0478VN:rvrA00:cvnDellInc.:ct3:cvr: dmi.product.family: To be filled by O.E.M. dmi.product.name: Inspiron 660s dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1830231/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1830231] Re: Firefox will not connect to any website
[Expired for firefox (Ubuntu) because there has been no activity for 60 days.] ** Changed in: firefox (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/1830231 Title: Firefox will not connect to any website Status in firefox package in Ubuntu: Expired Bug description: Firefox will not connect to any website, it opens properly and will open files from my PC, there is nothing wrong with my wi-fi or internet connection. Any request for a web address results in the continuing spinning icon in the tab and it never connects to any web address. This follows upon Ubuntu software updates on Tuesday 21st May 2019 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: firefox 67.0+build2-0ubuntu0.18.04.1 ProcVersionSignature: Ubuntu 4.15.0-50.54-generic 4.15.18 Uname: Linux 4.15.0-50-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: tony 2152 F pulseaudio /dev/snd/controlC0: tony 2152 F pulseaudio BrokenPermissions: healthreport/state.json (0o600, wrong owner) sessionstore.bak (0o600, wrong owner) BuildID: 20190517140819 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Thu May 23 15:15:36 2019 ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: English (GB) Language Pack - langpack-en...@firefox.mozilla.org English (South Africa) Language Pack - langpack-en...@firefox.mozilla.org Default - {972ce4c6-7e08-4474-a285-3208198ce6fd} InstallationDate: Installed on 2018-09-30 (234 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) IpRoute: default via 192.168.0.1 dev wlp3s0 proto dhcp metric 600 169.254.0.0/16 dev wlp3s0 scope link metric 1000 192.168.0.0/24 dev wlp3s0 proto kernel scope link src 192.168.0.10 metric 600 PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:1151 PrefSources: prefs.js Profiles: Profile0 (Default) - LastVersion=67.0/20190517140819 RunningIncompatibleAddons: True SourcePackage: firefox UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/14/2013 dmi.bios.vendor: Dell Inc. dmi.bios.version: A11 dmi.board.name: 0478VN dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 3 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA11:bd10/14/2013:svnDellInc.:pnInspiron660s:pvr:rvnDellInc.:rn0478VN:rvrA00:cvnDellInc.:ct3:cvr: dmi.product.family: To be filled by O.E.M. dmi.product.name: Inspiron 660s dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1830231/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
Re: [Desktop-packages] [Bug 1830231] Re: Firefox will not connect to any website
Yes, the same issue. I am using the Opera browser while Firefox is out of action, and Opera works fine. Does that help pin down a difference? This problem only began after the Ubuntu update on Tuesday 21st which was a list of system files, so maybe something that Firefox depends upon was changed then? The journalctl package is not installed on my system. On 23/05/2019 22:01, Sebastien Bacher wrote: > Thank you for your bug report. do you get the same issue if you start a > private browsing session? Could you add your journalctl bug? > > ** Changed in: firefox (Ubuntu) > Status: New => Incomplete > -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/1830231 Title: Firefox will not connect to any website Status in firefox package in Ubuntu: Incomplete Bug description: Firefox will not connect to any website, it opens properly and will open files from my PC, there is nothing wrong with my wi-fi or internet connection. Any request for a web address results in the continuing spinning icon in the tab and it never connects to any web address. This follows upon Ubuntu software updates on Tuesday 21st May 2019 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: firefox 67.0+build2-0ubuntu0.18.04.1 ProcVersionSignature: Ubuntu 4.15.0-50.54-generic 4.15.18 Uname: Linux 4.15.0-50-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: tony 2152 F pulseaudio /dev/snd/controlC0: tony 2152 F pulseaudio BrokenPermissions: healthreport/state.json (0o600, wrong owner) sessionstore.bak (0o600, wrong owner) BuildID: 20190517140819 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Thu May 23 15:15:36 2019 ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: English (GB) Language Pack - langpack-en...@firefox.mozilla.org English (South Africa) Language Pack - langpack-en...@firefox.mozilla.org Default - {972ce4c6-7e08-4474-a285-3208198ce6fd} InstallationDate: Installed on 2018-09-30 (234 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) IpRoute: default via 192.168.0.1 dev wlp3s0 proto dhcp metric 600 169.254.0.0/16 dev wlp3s0 scope link metric 1000 192.168.0.0/24 dev wlp3s0 proto kernel scope link src 192.168.0.10 metric 600 PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:1151 PrefSources: prefs.js Profiles: Profile0 (Default) - LastVersion=67.0/20190517140819 RunningIncompatibleAddons: True SourcePackage: firefox UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/14/2013 dmi.bios.vendor: Dell Inc. dmi.bios.version: A11 dmi.board.name: 0478VN dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 3 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA11:bd10/14/2013:svnDellInc.:pnInspiron660s:pvr:rvnDellInc.:rn0478VN:rvrA00:cvnDellInc.:ct3:cvr: dmi.product.family: To be filled by O.E.M. dmi.product.name: Inspiron 660s dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1830231/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
Re: [Desktop-packages] [Bug 1830231] Re: Firefox will not connect to any website
OK - this fixed the problem; https://askubuntu.com/questions/1145311/internet-is-working-but-firefox- browser-cannot-connect Answer 2 2 I was having the same issue. Removing prefs.js did not fix the problem for me. Restarting firefox via Menu -> Help -> "Restart with Add-ons Disabled" and choosing to restart in "safe mode" gave me a working browser. I opened a regular instance of firefox again and it was still not working (obviously). I repeated the "Restart with Add-ons Disabled" but selected "Refresh Firefox" at the final step and it seems to have fixed the problem. I went back through the preferences section and have changed back all of my settings there and I haven't broken the browser yet. Again, this doesn't get to the root of the problem, but perhaps it narrows it down some? Maybe someone else knows more about what all gets reset when you choose "Refresh Firefox"? So this works - and the problem seems to be something inside Firefox, possibly due to Add-Ons, the basis of which seems to have been changed. This bug can be closed. Regards Tony Morton Yes, the same issue. I am using the Opera browser while Firefox is out of action, and Opera works fine. Does that help pin down a difference? This problem only began after the Ubuntu update on Tuesday 21st which was a list of system files, so maybe something that Firefox depends upon was changed then? The journalctl package is not installed on my system. On 23/05/2019 22:01, Sebastien Bacher wrote: > Thank you for your bug report. do you get the same issue if you start a > private browsing session? Could you add your journalctl bug? > > ** Changed in: firefox (Ubuntu) > Status: New => Incomplete > -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/1830231 Title: Firefox will not connect to any website Status in firefox package in Ubuntu: Incomplete Bug description: Firefox will not connect to any website, it opens properly and will open files from my PC, there is nothing wrong with my wi-fi or internet connection. Any request for a web address results in the continuing spinning icon in the tab and it never connects to any web address. This follows upon Ubuntu software updates on Tuesday 21st May 2019 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: firefox 67.0+build2-0ubuntu0.18.04.1 ProcVersionSignature: Ubuntu 4.15.0-50.54-generic 4.15.18 Uname: Linux 4.15.0-50-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: tony 2152 F pulseaudio /dev/snd/controlC0: tony 2152 F pulseaudio BrokenPermissions: healthreport/state.json (0o600, wrong owner) sessionstore.bak (0o600, wrong owner) BuildID: 20190517140819 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Thu May 23 15:15:36 2019 ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: English (GB) Language Pack - langpack-en...@firefox.mozilla.org English (South Africa) Language Pack - langpack-en...@firefox.mozilla.org Default - {972ce4c6-7e08-4474-a285-3208198ce6fd} InstallationDate: Installed on 2018-09-30 (234 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) IpRoute: default via 192.168.0.1 dev wlp3s0 proto dhcp metric 600 169.254.0.0/16 dev wlp3s0 scope link metric 1000 192.168.0.0/24 dev wlp3s0 proto kernel scope link src 192.168.0.10 metric 600 PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:1151 PrefSources: prefs.js Profiles: Profile0 (Default) - LastVersion=67.0/20190517140819 RunningIncompatibleAddons: True SourcePackage: firefox UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/14/2013 dmi.bios.vendor: Dell Inc. dmi.bios.version: A11 dmi.board.name: 0478VN dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 3 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA11:bd10/14/2013:svnDellInc.:pnInspiron660s:pvr:rvnDellInc.:rn0478VN:rvrA00:cvnDellInc.:ct3:cvr: dmi.product.family: To be filled by O.E.M. dmi.product.name: Inspiron 660s dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1830231/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp