[Desktop-packages] [Bug 1849484] Re: Ultra-wide monitor recognized properly when plugged in only intermittently [Xorg only]
Are you using some kind of adaptor between HDMI and DisplayPort? I wonder if this monitor needs proper DisplayPort for multi-stream. ** Changed in: mutter (Ubuntu) Status: New => Incomplete ** Changed in: xorg-server (Ubuntu) Status: New => Incomplete ** Also affects: linux (Ubuntu) Importance: Undecided Status: New ** Changed in: linux (Ubuntu) Status: New => Incomplete ** Summary changed: - Ultra-wide monitor recognized properly when plugged in only intermittently [Xorg only] + [X1 Carbon 7, i915, HDMI] Ultra-wide monitor recognized properly when plugged in only intermittently [Xorg only] -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg-server in Ubuntu. https://bugs.launchpad.net/bugs/1849484 Title: [X1 Carbon 7, i915, HDMI] Ultra-wide monitor recognized properly when plugged in only intermittently [Xorg only] Status in linux package in Ubuntu: Incomplete Status in mutter package in Ubuntu: Incomplete Status in xorg-server package in Ubuntu: Incomplete Bug description: I have an LG ultra-wide (2560x1080) monitor. Sometimes when I plug it into my laptop, whose screen was working fine before I plugged it in, both screens go black but nothing else happens. I can still see the mouse cursor and move it between the two monitors (sometimes in the correct location configuration I've configured, sometimes not), but nothing is rendered on the screens. Sometimes when I plug the monitor in, it comes on, but the resolution is wrong. Sometimes it is actually recognized and configured correctly. Frequently I have to unplug the monitor and plug it back in three times or more before it is recognized correctly. I wish it just worked right the first time. :-/ ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: gnome-shell 3.34.1-1ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu8 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Wed Oct 23 08:34:07 2019 DisplayManager: gdm3 InstallationDate: Installed on 2019-09-12 (40 days ago) InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) RelatedPackageVersions: mutter-common 3.34.1-1ubuntu1 SourcePackage: gnome-shell UpgradeStatus: Upgraded to eoan on 2019-09-20 (32 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1849484/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1849484] Re: Ultra-wide monitor recognized properly when plugged in only intermittently [Xorg only]
Also you have kernel errors happening immediately before errors from gnome-shell/mutter: Oct 24 09:15:20 jik-d42-x1 kernel: [drm:drm_dp_dual_mode_detect [drm_kms_helper]] *ERROR* Unexpected DP dual mode adaptor ID 50 Oct 24 09:15:20 jik-d42-x1 gnome-shell[20744]: (../src/backends/meta-monitor.c:1543):meta_monitor_derive_current_mode: runtime check failed: (is_current_mode_known (monitor)) and Oct 24 09:15:23 jik-d42-x1 kernel: [drm:drm_dp_dual_mode_detect [drm_kms_helper]] *ERROR* Unexpected DP dual mode adaptor ID 50 Oct 24 09:15:23 jik-d42-x1 gnome-shell[20744]: Failed to use stored monitor configuration: Invalid mode 2560x1080 (59.999535) for monitor 'GSM LG ULTRAWIDE' ** Also affects: mutter (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg-server in Ubuntu. https://bugs.launchpad.net/bugs/1849484 Title: [X1 Carbon 7, i915, HDMI] Ultra-wide monitor recognized properly when plugged in only intermittently [Xorg only] Status in linux package in Ubuntu: Incomplete Status in mutter package in Ubuntu: Incomplete Status in xorg-server package in Ubuntu: Incomplete Bug description: I have an LG ultra-wide (2560x1080) monitor. Sometimes when I plug it into my laptop, whose screen was working fine before I plugged it in, both screens go black but nothing else happens. I can still see the mouse cursor and move it between the two monitors (sometimes in the correct location configuration I've configured, sometimes not), but nothing is rendered on the screens. Sometimes when I plug the monitor in, it comes on, but the resolution is wrong. Sometimes it is actually recognized and configured correctly. Frequently I have to unplug the monitor and plug it back in three times or more before it is recognized correctly. I wish it just worked right the first time. :-/ ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: gnome-shell 3.34.1-1ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu8 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Wed Oct 23 08:34:07 2019 DisplayManager: gdm3 InstallationDate: Installed on 2019-09-12 (40 days ago) InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) RelatedPackageVersions: mutter-common 3.34.1-1ubuntu1 SourcePackage: gnome-shell UpgradeStatus: Upgraded to eoan on 2019-09-20 (32 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1849484/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1849484] Re: Ultra-wide monitor recognized properly when plugged in only intermittently [Xorg only]
It's interesting you say the problem does not happen in Wayland sessions. Your logs suggest the kernel is having trouble, which then confuses Xorg: Oct 23 08:32:51 jik-d42-x1 kernel: i915 :00:02.0: HDMI-A-1: EDID is invalid: Oct 23 08:32:51 jik-d42-x1 kernel: [00] BAD 58 58 58 58 58 58 58 58 58 58 58 58 58 58 58 58 ... and Oct 23 08:32:52 jik-d42-x1 kernel: [drm:drm_dp_dual_mode_detect [drm_kms_helper]] *ERROR* Unexpected DP dual mode adaptor ID 54 The problem "EDID is invalid" means it is either a kernel bug, a faulty monitor or a faulty connection. Please try a different HDMI cable to see if that helps. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg-server in Ubuntu. https://bugs.launchpad.net/bugs/1849484 Title: [X1 Carbon 7, i915, HDMI] Ultra-wide monitor recognized properly when plugged in only intermittently [Xorg only] Status in linux package in Ubuntu: Incomplete Status in mutter package in Ubuntu: Incomplete Status in xorg-server package in Ubuntu: Incomplete Bug description: I have an LG ultra-wide (2560x1080) monitor. Sometimes when I plug it into my laptop, whose screen was working fine before I plugged it in, both screens go black but nothing else happens. I can still see the mouse cursor and move it between the two monitors (sometimes in the correct location configuration I've configured, sometimes not), but nothing is rendered on the screens. Sometimes when I plug the monitor in, it comes on, but the resolution is wrong. Sometimes it is actually recognized and configured correctly. Frequently I have to unplug the monitor and plug it back in three times or more before it is recognized correctly. I wish it just worked right the first time. :-/ ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: gnome-shell 3.34.1-1ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu8 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Wed Oct 23 08:34:07 2019 DisplayManager: gdm3 InstallationDate: Installed on 2019-09-12 (40 days ago) InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) RelatedPackageVersions: mutter-common 3.34.1-1ubuntu1 SourcePackage: gnome-shell UpgradeStatus: Upgraded to eoan on 2019-09-20 (32 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1849484/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1849484] Re: Ultra-wide monitor recognized properly when plugged in only intermittently [Xorg only]
** Summary changed: - ultra-wide monitor recognized properly when plugged in only intermittently + Ultra-wide monitor recognized properly when plugged in only intermittently [Xorg only] ** Package changed: gnome-shell (Ubuntu) => xorg-server (Ubuntu) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1849484 Title: Ultra-wide monitor recognized properly when plugged in only intermittently [Xorg only] Status in mutter package in Ubuntu: New Status in xorg-server package in Ubuntu: New Bug description: I have an LG ultra-wide (2560x1080) monitor. Sometimes when I plug it into my laptop, whose screen was working fine before I plugged it in, both screens go black but nothing else happens. I can still see the mouse cursor and move it between the two monitors (sometimes in the correct location configuration I've configured, sometimes not), but nothing is rendered on the screens. Sometimes when I plug the monitor in, it comes on, but the resolution is wrong. Sometimes it is actually recognized and configured correctly. Frequently I have to unplug the monitor and plug it back in three times or more before it is recognized correctly. I wish it just worked right the first time. :-/ ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: gnome-shell 3.34.1-1ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu8 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Wed Oct 23 08:34:07 2019 DisplayManager: gdm3 InstallationDate: Installed on 2019-09-12 (40 days ago) InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) RelatedPackageVersions: mutter-common 3.34.1-1ubuntu1 SourcePackage: gnome-shell UpgradeStatus: Upgraded to eoan on 2019-09-20 (32 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/mutter/+bug/1849484/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1849484] Re: ultra-wide monitor recognized properly when plugged in only intermittently
OK, this is really weird, but it appears that this problem only happens (or, at the very least, happens much more frequently) when Synology Drive Client is running, or more accurately, when the Synology Drive Client applet is in my top bar. Furthermore, sometimes (but not always) when I plug in my monitor and this problem occurs, Synology Drive Client applet process segfaults and exits, and then if I unplug the monitor and plug it back in again everything is fine. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1849484 Title: ultra-wide monitor recognized properly when plugged in only intermittently Status in gnome-shell package in Ubuntu: New Bug description: I have an LG ultra-wide (2560x1080) monitor. Sometimes when I plug it into my laptop, whose screen was working fine before I plugged it in, both screens go black but nothing else happens. I can still see the mouse cursor and move it between the two monitors (sometimes in the correct location configuration I've configured, sometimes not), but nothing is rendered on the screens. Sometimes when I plug the monitor in, it comes on, but the resolution is wrong. Sometimes it is actually recognized and configured correctly. Frequently I have to unplug the monitor and plug it back in three times or more before it is recognized correctly. I wish it just worked right the first time. :-/ ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: gnome-shell 3.34.1-1ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu8 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Wed Oct 23 08:34:07 2019 DisplayManager: gdm3 InstallationDate: Installed on 2019-09-12 (40 days ago) InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) RelatedPackageVersions: mutter-common 3.34.1-1ubuntu1 SourcePackage: gnome-shell UpgradeStatus: Upgraded to eoan on 2019-09-20 (32 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1849484/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1849484] Re: ultra-wide monitor recognized properly when plugged in only intermittently
The problem does not appear to happen under Wayland. I am attaching a zip file containing four sets of the output of the commands you requested spanning the time from before I plugged in the HDMI cable to afterward, waiting long enough to confirm that I was getting black screens rather than the correct behavior after plugging in the cable. To minimize the content of the zip, I've edited the journal.txt files in all of the sets after the first to remove the logs that were in the previous journal.txt, so if you append all four journal.txt files you will get a complete, consecutive journal. ** Attachment added: "zip file containing logs" https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1849484/+attachment/5299735/+files/logs.zip ** Changed in: gnome-shell (Ubuntu) Status: Incomplete => New -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1849484 Title: ultra-wide monitor recognized properly when plugged in only intermittently Status in gnome-shell package in Ubuntu: New Bug description: I have an LG ultra-wide (2560x1080) monitor. Sometimes when I plug it into my laptop, whose screen was working fine before I plugged it in, both screens go black but nothing else happens. I can still see the mouse cursor and move it between the two monitors (sometimes in the correct location configuration I've configured, sometimes not), but nothing is rendered on the screens. Sometimes when I plug the monitor in, it comes on, but the resolution is wrong. Sometimes it is actually recognized and configured correctly. Frequently I have to unplug the monitor and plug it back in three times or more before it is recognized correctly. I wish it just worked right the first time. :-/ ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: gnome-shell 3.34.1-1ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu8 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Wed Oct 23 08:34:07 2019 DisplayManager: gdm3 InstallationDate: Installed on 2019-09-12 (40 days ago) InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) RelatedPackageVersions: mutter-common 3.34.1-1ubuntu1 SourcePackage: gnome-shell UpgradeStatus: Upgraded to eoan on 2019-09-20 (32 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1849484/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1849484] Re: ultra-wide monitor recognized properly when plugged in only intermittently
Please try logging into both "Ubuntu" and "Ubuntu on Wayland". Do they both have the bug? Please also plug the monitor in to reproduce the bug and then immediately run these commands and send us the resulting files: journalctl -b0 > journal.txt xrandr > xrandr.txt ** Changed in: gnome-shell (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1849484 Title: ultra-wide monitor recognized properly when plugged in only intermittently Status in gnome-shell package in Ubuntu: Incomplete Bug description: I have an LG ultra-wide (2560x1080) monitor. Sometimes when I plug it into my laptop, whose screen was working fine before I plugged it in, both screens go black but nothing else happens. I can still see the mouse cursor and move it between the two monitors (sometimes in the correct location configuration I've configured, sometimes not), but nothing is rendered on the screens. Sometimes when I plug the monitor in, it comes on, but the resolution is wrong. Sometimes it is actually recognized and configured correctly. Frequently I have to unplug the monitor and plug it back in three times or more before it is recognized correctly. I wish it just worked right the first time. :-/ ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: gnome-shell 3.34.1-1ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu8 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Wed Oct 23 08:34:07 2019 DisplayManager: gdm3 InstallationDate: Installed on 2019-09-12 (40 days ago) InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) RelatedPackageVersions: mutter-common 3.34.1-1ubuntu1 SourcePackage: gnome-shell UpgradeStatus: Upgraded to eoan on 2019-09-20 (32 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1849484/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
