Public bug reported:
Hi there,
I recently purchased a Dell XPS 13 7390 (Developer Edition). I decided to
replace 18.4 LTS with 19.10 and so far it has been pretty smooth. However,
there is one issue which occurs frequently whereby the display flickers and
becomes unusable. The best way to describe the appearance is that the image
becomes heavily distorted.
Sometimes it only happens for a split second, other times it is
permanently distorted. When this happens, simply closing the laptop lip
and re-opening seems to put the display back into it's correct state.
I didn't experience this issue on 18.04 LTS which is why I believe it's
a Software Bug within 19.10.
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: xorg 1:7.7+19ubuntu12
ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1
Uname: Linux 5.3.0-19-generic x86_64
ApportVersion: 2.20.11-0ubuntu8
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sat Oct 26 11:11:43 2019
DistUpgraded: Fresh install
DistroCodename: eoan
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation Device [8086:9b41] (rev 02) (prog-if 00 [VGA controller])
Subsystem: Dell Device [1028:0962]
InstallationDate: Installed on 2019-10-25 (0 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: Dell Inc. XPS 13 7390
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-19-generic
root=/dev/mapper/vgubuntu-root ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/23/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.1.3
dmi.board.name: 0G2D0W
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.1.3:bd08/23/2019:svnDellInc.:pnXPS137390:pvr:rvnDellInc.:rn0G2D0W:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 7390
dmi.product.sku: 0962
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.99-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.1-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.5+git20191008-0ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-1ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20190815-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
** Affects: xorg (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug eoan ubuntu
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1849947
Title:
Dell XPS 13 (7390) Display Flickering - 19.10
Status in xorg package in Ubuntu:
New
Bug description:
Hi there,
I recently purchased a Dell XPS 13 7390 (Developer Edition). I decided to
replace 18.4 LTS with 19.10 and so far it has been pretty smooth. However,
there is one issue which occurs frequently whereby the display flickers and
becomes unusable. The best way to describe the appearance is that the image
becomes heavily distorted.
Sometimes it only happens for a split second, other times it is
permanently distorted. When this happens, simply closing the laptop
lip and re-opening seems to put the display back into it's correct
state.
I didn't experience this issue on 18.04 LTS which is why I believe
it's a Software Bug within 19.10.
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: xorg 1:7.7+19ubuntu12
ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1
Uname: Linux 5.3.0-19-generic x86_64
ApportVersion: 2.20.11-0ubuntu8
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sat Oct 26 11:11:43 2019
DistUpgraded: Fresh install
DistroCodename: eoan
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation Device [8086:9b41] (rev 02) (prog-if 00 [VGA controller])
Subsystem: Dell Device [1028:0962]
InstallationDate: Installed on 2019-10-25 (0 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: Dell Inc. XPS 13 7390
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-19-generic
root=/dev/mapper/vgubuntu-root ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/23/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.1.3
dmi.board.name: 0G2D0W
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.1.3:bd08/23/2019:svnDellInc.:pnXPS137390:pvr:rvnDellInc.:rn0G2D0W:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 7390
dmi.product.sku: 0962
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.99-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.1-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.5+git20191008-0ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-1ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20190815-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
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