[Desktop-packages] [Bug 1875796] Re: HP Envy 5530 printer/scanner does not work
I have one printer. It is a HP Envy 5530. I'm experiencing multiple issues. Sometimes CUPS finds printers, sometimes it doesn't. It auto-adds printers randomly. It auto-deletes printers randomly. One day the printer works, the next it does not. Also seeing these errors in syslog: Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 427: Found interface conf=0, iface=0, altset=1, index=3 Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 389: Active kernel driver on interface=0 ret=0 Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 515: invalid claim_interface 7/1/4: Device or resource busy Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 427: Found interface conf=0, iface=3, altset=0, index=9 Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 389: Active kernel driver on interface=3 ret=0 Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 515: invalid claim_interface ff/4/1: Device or resource busy Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 427: Found interface conf=0, iface=0, altset=0, index=11 Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 389: Active kernel driver on interface=0 ret=0 Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 515: invalid claim_interface ff/cc/0: Device or resource busy Jun 9 12:42:14 yellow hp[34756]: prnt/backend/hp.c 825: INFO: open device failed stat=21: hp:/usb/ENVY_5530_series?serial=CN57A5636Z05XT; will retry in 30 seconds... ** Attachment added: "Screenshot of duplicate printers in CUPS Find New Printers." https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1875796/+attachment/5503675/+files/screenshot-127.0.0.1_631-2021.06.09-12_38_33%281%29.png -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1875796 Title: HP Envy 5530 printer/scanner does not work Status in cups package in Ubuntu: Confirmed Bug description: ubuntu 20.04 LTS see troubleshoot.txt please ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: cups 2.3.1-9ubuntu1.1 ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30 Uname: Linux 5.4.0-26-generic x86_64 ApportVersion: 2.20.11-0ubuntu27 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Wed Apr 29 08:15:00 2020 InstallationDate: Installed on 2020-04-28 (0 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) Lpstat: device for ENVY_5530_series_CN4A5310HJ067B_: implicitclass://ENVY_5530_series_CN4A5310HJ067B_/ device for HP-ENVY-5530-series: hp:/usb/ENVY_5530_series?serial=CN4A5310HJ067B Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 046d:c52e Logitech, Inc. MK260 Wireless Combo Receiver Bus 001 Device 003: ID 03f0:c311 HP, Inc ENVY 5530 series Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: System manufacturer System Product Name Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HP-ENVY-5530-series.ppd', '/etc/cups/ppd/ENVY_5530_series_CN4A5310HJ067B_.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HP-ENVY-5530-series.ppd: Permission denied grep: /etc/cups/ppd/ENVY_5530_series_CN4A5310HJ067B_.ppd: Permission denied ProcEnviron: LANGUAGE=nl_BE:nl PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=nl_BE.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic root=UUID=77c5fdfc-4b0d-48ce-93d9-8aba51f17f9b ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/12/2017 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 3601 dmi.board.asset.tag: Default string dmi.board.name: H110M-A/M.2 dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: Default string dmi.chassis.type: 3 dmi.chassis.vendor: Default string dmi.chassis.version: Default string dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3601:bd12/12/2017:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH110M-A/M.2:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring: dmi.product.family: To be filled by O.E.M. dmi.product.name: System Product Name dmi.product.sku: SKU dmi.product.version: System Version dmi.sys.vendor: System manufacturer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1875796/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1875796] Re: HP Envy 5530 printer/scanner does not work
Since having installed Kubuntu 20.04, and having ONLY one printer/scanner attached to our home network (Envy 5542), I see multiple printers with names with "Envy" in it, but with different extra characters. It isn't at all clear why it is so difficult to have Ubuntu (and Windows 10 of other people on our network) see multiple Envy's. In Windows 10 the printer often (but not always) doesn't work, OR only prints one-sided. In Ubuntu it usually works, but it keeps being confusing: I see at least 3 "versions" of Envy on the printer-list. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1875796 Title: HP Envy 5530 printer/scanner does not work Status in cups package in Ubuntu: Confirmed Bug description: ubuntu 20.04 LTS see troubleshoot.txt please ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: cups 2.3.1-9ubuntu1.1 ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30 Uname: Linux 5.4.0-26-generic x86_64 ApportVersion: 2.20.11-0ubuntu27 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Wed Apr 29 08:15:00 2020 InstallationDate: Installed on 2020-04-28 (0 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) Lpstat: device for ENVY_5530_series_CN4A5310HJ067B_: implicitclass://ENVY_5530_series_CN4A5310HJ067B_/ device for HP-ENVY-5530-series: hp:/usb/ENVY_5530_series?serial=CN4A5310HJ067B Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 046d:c52e Logitech, Inc. MK260 Wireless Combo Receiver Bus 001 Device 003: ID 03f0:c311 HP, Inc ENVY 5530 series Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: System manufacturer System Product Name Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HP-ENVY-5530-series.ppd', '/etc/cups/ppd/ENVY_5530_series_CN4A5310HJ067B_.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HP-ENVY-5530-series.ppd: Permission denied grep: /etc/cups/ppd/ENVY_5530_series_CN4A5310HJ067B_.ppd: Permission denied ProcEnviron: LANGUAGE=nl_BE:nl PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=nl_BE.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic root=UUID=77c5fdfc-4b0d-48ce-93d9-8aba51f17f9b ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/12/2017 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 3601 dmi.board.asset.tag: Default string dmi.board.name: H110M-A/M.2 dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: Default string dmi.chassis.type: 3 dmi.chassis.vendor: Default string dmi.chassis.version: Default string dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3601:bd12/12/2017:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH110M-A/M.2:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring: dmi.product.family: To be filled by O.E.M. dmi.product.name: System Product Name dmi.product.sku: SKU dmi.product.version: System Version dmi.sys.vendor: System manufacturer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1875796/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1875796] Re: HP Envy 5530 printer/scanner does not work
Try workaround: sudo apt purge ippusbxd Source: Kellerkind_2009, https://forum.ubuntuusers.de/post/9151988/ -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1875796 Title: HP Envy 5530 printer/scanner does not work Status in cups package in Ubuntu: Confirmed Bug description: ubuntu 20.04 LTS see troubleshoot.txt please ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: cups 2.3.1-9ubuntu1.1 ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30 Uname: Linux 5.4.0-26-generic x86_64 ApportVersion: 2.20.11-0ubuntu27 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Wed Apr 29 08:15:00 2020 InstallationDate: Installed on 2020-04-28 (0 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) Lpstat: device for ENVY_5530_series_CN4A5310HJ067B_: implicitclass://ENVY_5530_series_CN4A5310HJ067B_/ device for HP-ENVY-5530-series: hp:/usb/ENVY_5530_series?serial=CN4A5310HJ067B Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 046d:c52e Logitech, Inc. MK260 Wireless Combo Receiver Bus 001 Device 003: ID 03f0:c311 HP, Inc ENVY 5530 series Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: System manufacturer System Product Name Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HP-ENVY-5530-series.ppd', '/etc/cups/ppd/ENVY_5530_series_CN4A5310HJ067B_.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HP-ENVY-5530-series.ppd: Permission denied grep: /etc/cups/ppd/ENVY_5530_series_CN4A5310HJ067B_.ppd: Permission denied ProcEnviron: LANGUAGE=nl_BE:nl PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=nl_BE.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic root=UUID=77c5fdfc-4b0d-48ce-93d9-8aba51f17f9b ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/12/2017 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 3601 dmi.board.asset.tag: Default string dmi.board.name: H110M-A/M.2 dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: Default string dmi.chassis.type: 3 dmi.chassis.vendor: Default string dmi.chassis.version: Default string dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3601:bd12/12/2017:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH110M-A/M.2:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring: dmi.product.family: To be filled by O.E.M. dmi.product.name: System Product Name dmi.product.sku: SKU dmi.product.version: System Version dmi.sys.vendor: System manufacturer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1875796/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1875796] Re: HP Envy 5530 printer/scanner does not work
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: cups (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1875796 Title: HP Envy 5530 printer/scanner does not work Status in cups package in Ubuntu: Confirmed Bug description: ubuntu 20.04 LTS see troubleshoot.txt please ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: cups 2.3.1-9ubuntu1.1 ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30 Uname: Linux 5.4.0-26-generic x86_64 ApportVersion: 2.20.11-0ubuntu27 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Wed Apr 29 08:15:00 2020 InstallationDate: Installed on 2020-04-28 (0 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) Lpstat: device for ENVY_5530_series_CN4A5310HJ067B_: implicitclass://ENVY_5530_series_CN4A5310HJ067B_/ device for HP-ENVY-5530-series: hp:/usb/ENVY_5530_series?serial=CN4A5310HJ067B Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 046d:c52e Logitech, Inc. MK260 Wireless Combo Receiver Bus 001 Device 003: ID 03f0:c311 HP, Inc ENVY 5530 series Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: System manufacturer System Product Name Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HP-ENVY-5530-series.ppd', '/etc/cups/ppd/ENVY_5530_series_CN4A5310HJ067B_.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HP-ENVY-5530-series.ppd: Permission denied grep: /etc/cups/ppd/ENVY_5530_series_CN4A5310HJ067B_.ppd: Permission denied ProcEnviron: LANGUAGE=nl_BE:nl PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=nl_BE.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic root=UUID=77c5fdfc-4b0d-48ce-93d9-8aba51f17f9b ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/12/2017 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 3601 dmi.board.asset.tag: Default string dmi.board.name: H110M-A/M.2 dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: Default string dmi.chassis.type: 3 dmi.chassis.vendor: Default string dmi.chassis.version: Default string dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3601:bd12/12/2017:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH110M-A/M.2:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring: dmi.product.family: To be filled by O.E.M. dmi.product.name: System Product Name dmi.product.sku: SKU dmi.product.version: System Version dmi.sys.vendor: System manufacturer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1875796/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
