Public bug reported: My investigation process:
Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F.... pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. ** Affects: pulseaudio (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug focal package-from-proposed ** Description changed: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. - I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, + I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels - linux-image-5.8.0-38-generic + linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic - Sounds did not work. + Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ + Download and install dkms module: - Download and install dkms module: - - https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- + https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages - Alternatively, you can install linux-oem-20.04, it will install the + Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. - Manually install sof-firmware from Arch Linux: + Manually install sof-firmware from Arch Linux: - https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- + https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html - You will need to delete the existing "sof" and "sof-tplg" files from + You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. - Manually install the ucm2 files: + Manually install the ucm2 files: - http://xps17.ddns.net/sof-soundwire.zip + http://xps17.ddns.net/sof-soundwire.zip - These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the + These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. - Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. + Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ - This worked for me on linux-image-5.6.0-1042-oem . - My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. + This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually + opening alsa-mixer and changing soundcard to sof. The sound would + otherwise just show 'dummy'. + + My sounds still do not work on 5.8 or 5.10, full name listed above. I + did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC1: neoh 1786 F.... pulseaudio - /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio - /dev/snd/controlC0: neoh 1786 F.... pulseaudio + USER PID ACCESS COMMAND + /dev/snd/controlC1: neoh 1786 F.... pulseaudio + /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio + /dev/snd/controlC0: neoh 1786 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: - TERM=xterm-256color - PATH=(custom, no user) - XDG_RUNTIME_DIR=<set> - LANG=en_US.UTF-8 - SHELL=/bin/bash + TERM=xterm-256color + PATH=(custom, no user) + XDG_RUNTIME_DIR=<set> + LANG=en_US.UTF-8 + SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in pulseaudio package in Ubuntu: New Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F.... pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. 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