Public bug reported: Issue: Fingerprint identification not working when system is idle without screen going blank Setup System prerequisite: FP enrolled on system, Identify works fine. OS: Verified on: 20.04 PPA release. Steps to reproduce: • Now lock the user again. Select the User. • Leave the laptop idle for 30sec, swipe mouse across and don’t allow the system to go for sleep for 30 seconds. Place the enrolled FP on reader post 30 seconds. • Observe that FP doesn't get detected at login screen. • Need to enter password to login into user account. • Note: "Swipe finger" option at login screen is still shown even if FP doesn't get detected Attached the fprintd debug log.
Events actions are mentioned with this symbol <==> at attached output. <==> Some timeout is observed and after this Host is releasing the device and Identification is working only after hitting Enter key to start identification process, timeout is not generated from FW and FW is ready to accept the finger swipe. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.16 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2020-09-24 (200 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) Package: fprintd 1.90.9-1~ubuntu20.04.1 [origin: LP-PPA-ci-train-ppa-service-4509.1] PackageArchitecture: amd64 ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18 Tags: third-party-packages focal Uname: Linux 5.8.0-44-generic x86_64 UnreportableReason: This is not an official Ubuntu package. Please remove any third party package and try again. UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True ** Affects: fprintd (Ubuntu) Importance: Undecided Status: New ** Tags: apport-collected focal third-party-packages ** Attachment added: "CS_5266.txt" https://bugs.launchpad.net/bugs/1923418/+attachment/5486817/+files/CS_5266.txt ** Tags added: apport-collected focal third-party-packages ** Description changed: Issue: Fingerprint identification not working when system is idle without screen going blank Setup System prerequisite: FP enrolled on system, Identify works fine. OS: Verified on: 20.04 PPA release. Steps to reproduce: • Now lock the user again. Select the User. • Leave the laptop idle for 30sec, swipe mouse across and don’t allow the system to go for sleep for 30 seconds. Place the enrolled FP on reader post 30 seconds. • Observe that FP doesn't get detected at login screen. • Need to enter password to login into user account. • Note: "Swipe finger" option at login screen is still shown even if FP doesn't get detected Attached the fprintd debug log. Events actions are mentioned with this symbol <==> at attached output. - <==> Some timeout is observed and after this Host is releasing the - device and Identification is working only after hitting Enter key to - start identification process, timeout is not generated from FW and FW is - ready to accept the finger swipe. + <==> Some timeout is observed and after this Host is releasing the device and Identification is working only after hitting Enter key to start identification process, timeout is not generated from FW and FW is ready to accept the finger swipe. + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu27.16 + Architecture: amd64 + CasperMD5CheckResult: skip + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 20.04 + InstallationDate: Installed on 2020-09-24 (200 days ago) + InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) + Package: fprintd 1.90.9-1~ubuntu20.04.1 [origin: LP-PPA-ci-train-ppa-service-4509.1] + PackageArchitecture: amd64 + ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18 + Tags: third-party-packages focal + Uname: Linux 5.8.0-44-generic x86_64 + UnreportableReason: This is not an official Ubuntu package. Please remove any third party package and try again. + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to fprintd in Ubuntu. https://bugs.launchpad.net/bugs/1923418 Title: Fingerprint identification not working when system is idle without screen going blank Status in fprintd package in Ubuntu: New Bug description: Issue: Fingerprint identification not working when system is idle without screen going blank Setup System prerequisite: FP enrolled on system, Identify works fine. OS: Verified on: 20.04 PPA release. Steps to reproduce: • Now lock the user again. Select the User. • Leave the laptop idle for 30sec, swipe mouse across and don’t allow the system to go for sleep for 30 seconds. Place the enrolled FP on reader post 30 seconds. • Observe that FP doesn't get detected at login screen. • Need to enter password to login into user account. • Note: "Swipe finger" option at login screen is still shown even if FP doesn't get detected Attached the fprintd debug log. Events actions are mentioned with this symbol <==> at attached output. <==> Some timeout is observed and after this Host is releasing the device and Identification is working only after hitting Enter key to start identification process, timeout is not generated from FW and FW is ready to accept the finger swipe. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.16 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2020-09-24 (200 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) Package: fprintd 1.90.9-1~ubuntu20.04.1 [origin: LP-PPA-ci-train-ppa-service-4509.1] PackageArchitecture: amd64 ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18 Tags: third-party-packages focal Uname: Linux 5.8.0-44-generic x86_64 UnreportableReason: This is not an official Ubuntu package. Please remove any third party package and try again. UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fprintd/+bug/1923418/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp