[Desktop-packages] [Bug 884628] Re: Cannot login using SIPE, working in pidgin though
Confirmed having the exact same problem still today using 14.04 LTS. What ever I use for my login user name fails to work. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to empathy in Ubuntu. https://bugs.launchpad.net/bugs/884628 Title: Cannot login using SIPE, working in pidgin though Status in “empathy” package in Ubuntu: Confirmed Bug description: I'm using pidgin, but want to switch to empathy. Every single chat account with the exception of my SIPE account at work is working flawlessly. I cannot (as well as two other colleagues) get it to work. With the same settings, empathy will hang during the connecting... stage. There's no log, no error messages. How do I go about debugging this? ProblemType: Bug DistroRelease: Ubuntu 11.10 Package: empathy 3.2.0.1-0ubuntu1.1 ProcVersionSignature: Ubuntu 3.0.0-13.21-generic 3.0.6 Uname: Linux 3.0.0-13-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 1.23-0ubuntu4 Architecture: amd64 Date: Tue Nov 1 08:45:16 2011 InstallationMedia: Ubuntu 10.10 Maverick Meerkat - Release amd64 (20101007) ProcEnviron: PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: empathy UpgradeStatus: Upgraded to oneiric on 2011-09-07 (54 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/884628/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 884628] Re: Cannot login using SIPE, working in pidgin though
I think I have found all related info on this bug... it's actually being caused by empathy not asking to accept the CA certificate at connection time. Therefore you need to have a local copy of your(s) OC server(s) certificate(s). Here is my starting point, more specifically comment #19 https://bugzilla.redhat.com/show_bug.cgi?id=754395#c19 That eventually leads to: https://bugzilla.redhat.com/show_bug.cgi?id=579116#c3 Which interestingly relates as well to an existing launchpad but: https://bugs.launchpad.net/ubuntu/+source/telepathy-haze/+bug/417432 WORKAROUND: I ended-up finally being able to resolve the issue, hopefully for good! I did the following (found from a previous post on redhat bugzilla): openssl s_client -showcerts -connect MY_OFFICE_OC_SERVER_FQDN:sip-tls I've copied the certificate portion to a file named MY_OFFICE_OC_SERVER_FQDN.pem in /usr/share/purple/ca-certs. The relevant info was such as below. Note that I was having two certificates being offerred therefore in the file I also have the related header such as:: 0 s:/DC=aa/DC=bb/DC=cc/DC=dd/CN=blabla i:/C=XX/O=OfficeName/CN=blablaRootCA -BEGIN CERTIFICATE- blabla -END CERTIFICATE- 1 s:/DC=aa/DC=bb/DC=cc/DC=dd/CN=blabla i:/C=XX/O=OfficeName/CN=blablaRootCA -BEGIN CERTIFICATE- blabla -END CERTIFICATE- And voilà! Now only need empathy to do that automagically. ** Bug watch added: Red Hat Bugzilla #754395 https://bugzilla.redhat.com/show_bug.cgi?id=754395 ** Bug watch added: Red Hat Bugzilla #579116 https://bugzilla.redhat.com/show_bug.cgi?id=579116 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to empathy in Ubuntu. https://bugs.launchpad.net/bugs/884628 Title: Cannot login using SIPE, working in pidgin though Status in “empathy” package in Ubuntu: Confirmed Bug description: I'm using pidgin, but want to switch to empathy. Every single chat account with the exception of my SIPE account at work is working flawlessly. I cannot (as well as two other colleagues) get it to work. With the same settings, empathy will hang during the connecting... stage. There's no log, no error messages. How do I go about debugging this? ProblemType: Bug DistroRelease: Ubuntu 11.10 Package: empathy 3.2.0.1-0ubuntu1.1 ProcVersionSignature: Ubuntu 3.0.0-13.21-generic 3.0.6 Uname: Linux 3.0.0-13-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 1.23-0ubuntu4 Architecture: amd64 Date: Tue Nov 1 08:45:16 2011 InstallationMedia: Ubuntu 10.10 Maverick Meerkat - Release amd64 (20101007) ProcEnviron: PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: empathy UpgradeStatus: Upgraded to oneiric on 2011-09-07 (54 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/884628/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 884628] Re: Cannot login using SIPE, working in pidgin though
I see the same problem in telepathy-kde from the Telepathy KDE PPA (https://launchpad.net/~telepathy-kde/+archive/ppa). SIPE/Office Communicator protocol works fine in Pidgin, but Telepathy is unable to connect with the same connection data. So it seems the problem is not in empathy, but somewhere in the underlying telepathy framework. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to empathy in Ubuntu. https://bugs.launchpad.net/bugs/884628 Title: Cannot login using SIPE, working in pidgin though Status in “empathy” package in Ubuntu: Confirmed Bug description: I'm using pidgin, but want to switch to empathy. Every single chat account with the exception of my SIPE account at work is working flawlessly. I cannot (as well as two other colleagues) get it to work. With the same settings, empathy will hang during the connecting... stage. There's no log, no error messages. How do I go about debugging this? ProblemType: Bug DistroRelease: Ubuntu 11.10 Package: empathy 3.2.0.1-0ubuntu1.1 ProcVersionSignature: Ubuntu 3.0.0-13.21-generic 3.0.6 Uname: Linux 3.0.0-13-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 1.23-0ubuntu4 Architecture: amd64 Date: Tue Nov 1 08:45:16 2011 InstallationMedia: Ubuntu 10.10 Maverick Meerkat - Release amd64 (20101007) ProcEnviron: PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: empathy UpgradeStatus: Upgraded to oneiric on 2011-09-07 (54 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/884628/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 884628] Re: Cannot login using SIPE, working in pidgin though
Thank you for taking time in filing the bug to make ubuntu better. what is SiPE and are you using the proxy servers? try to give us the auth client log if possible? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to empathy in Ubuntu. https://bugs.launchpad.net/bugs/884628 Title: Cannot login using SIPE, working in pidgin though Status in “empathy” package in Ubuntu: Confirmed Bug description: I'm using pidgin, but want to switch to empathy. Every single chat account with the exception of my SIPE account at work is working flawlessly. I cannot (as well as two other colleagues) get it to work. With the same settings, empathy will hang during the connecting... stage. There's no log, no error messages. How do I go about debugging this? ProblemType: Bug DistroRelease: Ubuntu 11.10 Package: empathy 3.2.0.1-0ubuntu1.1 ProcVersionSignature: Ubuntu 3.0.0-13.21-generic 3.0.6 Uname: Linux 3.0.0-13-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 1.23-0ubuntu4 Architecture: amd64 Date: Tue Nov 1 08:45:16 2011 InstallationMedia: Ubuntu 10.10 Maverick Meerkat - Release amd64 (20101007) ProcEnviron: PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: empathy UpgradeStatus: Upgraded to oneiric on 2011-09-07 (54 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/884628/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 884628] Re: Cannot login using SIPE, working in pidgin though
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to empathy in Ubuntu. https://bugs.launchpad.net/bugs/884628 Title: Cannot login using SIPE, working in pidgin though Status in “empathy” package in Ubuntu: New Bug description: I'm using pidgin, but want to switch to empathy. Every single chat account with the exception of my SIPE account at work is working flawlessly. I cannot (as well as two other colleagues) get it to work. With the same settings, empathy will hang during the connecting... stage. There's no log, no error messages. How do I go about debugging this? ProblemType: Bug DistroRelease: Ubuntu 11.10 Package: empathy 3.2.0.1-0ubuntu1.1 ProcVersionSignature: Ubuntu 3.0.0-13.21-generic 3.0.6 Uname: Linux 3.0.0-13-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 1.23-0ubuntu4 Architecture: amd64 Date: Tue Nov 1 08:45:16 2011 InstallationMedia: Ubuntu 10.10 Maverick Meerkat - Release amd64 (20101007) ProcEnviron: PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: empathy UpgradeStatus: Upgraded to oneiric on 2011-09-07 (54 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/884628/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 884628] Re: Cannot login using SIPE, working in pidgin though
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: empathy (Ubuntu) Status: New = Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to empathy in Ubuntu. https://bugs.launchpad.net/bugs/884628 Title: Cannot login using SIPE, working in pidgin though Status in “empathy” package in Ubuntu: Confirmed Bug description: I'm using pidgin, but want to switch to empathy. Every single chat account with the exception of my SIPE account at work is working flawlessly. I cannot (as well as two other colleagues) get it to work. With the same settings, empathy will hang during the connecting... stage. There's no log, no error messages. How do I go about debugging this? ProblemType: Bug DistroRelease: Ubuntu 11.10 Package: empathy 3.2.0.1-0ubuntu1.1 ProcVersionSignature: Ubuntu 3.0.0-13.21-generic 3.0.6 Uname: Linux 3.0.0-13-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 1.23-0ubuntu4 Architecture: amd64 Date: Tue Nov 1 08:45:16 2011 InstallationMedia: Ubuntu 10.10 Maverick Meerkat - Release amd64 (20101007) ProcEnviron: PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: empathy UpgradeStatus: Upgraded to oneiric on 2011-09-07 (54 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/884628/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
