Re: Bugzilla Improvement to fix confusion Fwd: New Open Office account?

2024-03-28 Thread Arrigo Marchiori 
Hello All,

On Thu, Mar 28, 2024 at 11:48:03AM +1030, David wrote:

> I believe self service registration to Bugzilla has been disabled for
> several years - see for example
> https://www.mail-archive.com/dev@openoffice.apache.org/msg39684.html

Yes, and I agree that registration should be advertised in a clear way
on the homepage.

The current BZ entry page [1] is full of information (including the
wrong email address reported by John Silver).

> Dave Fisher wrote:
[...]
> > I think that at a minimum we should:
> > 
> > 1. Change the footer text on our bugzilla [...]
> > To
> > 
> > “For additional information about this Bugzilla instance including 
> > requesting an account please see [about Bug 
> > Tracking](https://openoffice.apache.org/bug-tracking.html 
> > }’

+1

I suggest this link should also be added below the search box,
before the "Apache OpenOffice (AOO) Bugzilla User's Guide" link.

> > 2. We can then add improvements to the bug-tracking page at any time.

+1

Best regards,
-- 
Arrigo

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Re: Bugzilla Improvement to fix confusion Fwd: New Open Office account?

2024-03-27 Thread Dave Fisher 



> On Mar 27, 2024, at 5:34 PM, Marcus  wrote:
> 
> Am 27.03.24 um 23:21 schrieb Dave Fisher:
>> It seems that it has become difficult to create a bugzilla account and we 
>> need to update our guidance/
>> I think that at a minimum we should:
>> 1. Change the footer text on our bugzilla that reads
>> "In case of problems with the functioning of Apache OpenOffice (AOO) 
>> Bugzilla, please contact aoo-bugzilla-ad...@apache.org. Please Note:this 
>> e-mail address is only for reporting problems with Apache OpenOffice (AOO) 
>> Bugzilla. Mail about any other subject will be silently ignored.”
>> To
>> “For additional information about this Bugzilla instance including 
>> requesting an account please see [about Bug 
>> Tracking](https://openoffice.apache.org/bug-tracking.html 
>> }’
>> 2. We can then add improvements to the bug-tracking page at any time.
> 
> first we should clarify if we want to use the existing description Wiki page 
> [1] or to add much text to the projects page [2].
> 
>> Anything else?
> 
> I don't see any setting in the admin sections of Bugzilla. So, I think we 
> need the Infra team to change the text.

Exactly. That’s why I want consensus before the request.

> 
> [1] https://wiki.openoffice.org/wiki/QA/HowToFileIssue
> [2] https://openoffice.apache.org/bug-tracking.html

[2] Should point to [1]. [1] should be edited to remove discussion of “create” 
an account.

[2] is about filing a bug while [1] is about the bug tracker ...

Best,
Dave

> 
> Marcus
> 
> 
> 
>>> Begin forwarded message:
>>> 
>>> From: David 
>>> Subject: Re: New Open Office account?
>>> Date: March 27, 2024 at 2:43:00 PM PDT
>>> To: us...@openoffice.apache.org
>>> Reply-To: us...@openoffice.apache.org
>>> 
>>> The account creation page  with that information seems to have been 
>>> disabled; however that email address aoo-bugzilla-ad...@apache.org is also 
>>> referenced in the footer on every page on Bugzilla.
>>> 
>>> Dave Fisher wrote:
 Try sysad...@openoffice.apache.org 
 
 If you could also identify the url where you see that notice and send that 
 as well.
 
 Best,
 Dave
 
> On Mar 27, 2024, at 4:57 AM, john silver  
> wrote:
> 
> How would one go about getting a New Open Office account to submit bugs 
> or suggestions? previously when I went to get a new account it said "User 
> account creation has been disabled." and that I need to send an email to 
> aoo-bugzilla-ad...@apache.org but when I sent the email it came back with 
> a failure notice.
> 
> 
> -
> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org
> For additional commands, e-mail: dev-h...@openoffice.apache.org
> 


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Re: Bugzilla Improvement to fix confusion Fwd: New Open Office account?

2024-03-27 Thread David 
I believe self service registration to Bugzilla has been disabled for 
several years - see for example 
https://www.mail-archive.com/dev@openoffice.apache.org/msg39684.html


Dave Fisher wrote:

HI -

It seems that it has become difficult to create a bugzilla account and we need 
to update our guidance/

I think that at a minimum we should:

1. Change the footer text on our bugzilla that reads

"In case of problems with the functioning of Apache OpenOffice (AOO) Bugzilla, 
please contact aoo-bugzilla-ad...@apache.org. Please Note:this e-mail address is 
only for reporting problems with Apache OpenOffice (AOO) Bugzilla. Mail about any 
other subject will be silently ignored.”

To

“For additional information about this Bugzilla instance including requesting an 
account please see [about Bug 
Tracking](https://openoffice.apache.org/bug-tracking.html 
}’

2. We can then add improvements to the bug-tracking page at any time.

Anything else?

Best,
Dave



Begin forwarded message:

From: David 
Subject: Re: New Open Office account?
Date: March 27, 2024 at 2:43:00 PM PDT
To: us...@openoffice.apache.org
Reply-To: us...@openoffice.apache.org

The account creation page  with that information seems to have been disabled; 
however that email address aoo-bugzilla-ad...@apache.org is also referenced in 
the footer on every page on Bugzilla.

Dave Fisher wrote:

Try sysad...@openoffice.apache.org 

If you could also identify the url where you see that notice and send that as 
well.

Best,
Dave


On Mar 27, 2024, at 4:57 AM, john silver  wrote:

How would one go about getting a New Open Office account to submit bugs or suggestions? 
previously when I went to get a new account it said "User account creation has been 
disabled." and that I need to send an email to aoo-bugzilla-ad...@apache.org but 
when I sent the email it came back with a failure notice.

-
To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org
For additional commands, e-mail: users-h...@openoffice.apache.org



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Re: Bugzilla Improvement to fix confusion Fwd: New Open Office account?

2024-03-27 Thread Marcus 

Am 27.03.24 um 23:21 schrieb Dave Fisher:

It seems that it has become difficult to create a bugzilla account and we need 
to update our guidance/

I think that at a minimum we should:

1. Change the footer text on our bugzilla that reads

"In case of problems with the functioning of Apache OpenOffice (AOO) Bugzilla, 
please contact aoo-bugzilla-ad...@apache.org. Please Note:this e-mail address is 
only for reporting problems with Apache OpenOffice (AOO) Bugzilla. Mail about any 
other subject will be silently ignored.”

To

“For additional information about this Bugzilla instance including requesting an 
account please see [about Bug 
Tracking](https://openoffice.apache.org/bug-tracking.html 
}’

2. We can then add improvements to the bug-tracking page at any time.


first we should clarify if we want to use the existing description Wiki 
page [1] or to add much text to the projects page [2].



Anything else?


I don't see any setting in the admin sections of Bugzilla. So, I think 
we need the Infra team to change the text.


[1] https://wiki.openoffice.org/wiki/QA/HowToFileIssue
[2] https://openoffice.apache.org/bug-tracking.html

Marcus




Begin forwarded message:

From: David 
Subject: Re: New Open Office account?
Date: March 27, 2024 at 2:43:00 PM PDT
To: us...@openoffice.apache.org
Reply-To: us...@openoffice.apache.org

The account creation page  with that information seems to have been disabled; 
however that email address aoo-bugzilla-ad...@apache.org is also referenced in 
the footer on every page on Bugzilla.

Dave Fisher wrote:

Try sysad...@openoffice.apache.org 

If you could also identify the url where you see that notice and send that as 
well.

Best,
Dave


On Mar 27, 2024, at 4:57 AM, john silver  wrote:

How would one go about getting a New Open Office account to submit bugs or suggestions? 
previously when I went to get a new account it said "User account creation has been 
disabled." and that I need to send an email to aoo-bugzilla-ad...@apache.org but 
when I sent the email it came back with a failure notice.



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To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org
For additional commands, e-mail: dev-h...@openoffice.apache.org

Bugzilla Improvement to fix confusion Fwd: New Open Office account?

2024-03-27 Thread Dave Fisher 
HI -

It seems that it has become difficult to create a bugzilla account and we need 
to update our guidance/

I think that at a minimum we should:

1. Change the footer text on our bugzilla that reads 

"In case of problems with the functioning of Apache OpenOffice (AOO) Bugzilla, 
please contact aoo-bugzilla-ad...@apache.org. Please Note:this e-mail address 
is only for reporting problems with Apache OpenOffice (AOO) Bugzilla. Mail 
about any other subject will be silently ignored.”

To

“For additional information about this Bugzilla instance including requesting 
an account please see [about Bug 
Tracking](https://openoffice.apache.org/bug-tracking.html 
}’

2. We can then add improvements to the bug-tracking page at any time.

Anything else?

Best,
Dave


> Begin forwarded message:
> 
> From: David 
> Subject: Re: New Open Office account?
> Date: March 27, 2024 at 2:43:00 PM PDT
> To: us...@openoffice.apache.org
> Reply-To: us...@openoffice.apache.org
> 
> The account creation page  with that information seems to have been disabled; 
> however that email address aoo-bugzilla-ad...@apache.org is also referenced 
> in the footer on every page on Bugzilla.
> 
> Dave Fisher wrote:
>> Try sysad...@openoffice.apache.org 
>> 
>> If you could also identify the url where you see that notice and send that 
>> as well.
>> 
>> Best,
>> Dave
>> 
>>> On Mar 27, 2024, at 4:57 AM, john silver  wrote:
>>> 
>>> How would one go about getting a New Open Office account to submit bugs or 
>>> suggestions? previously when I went to get a new account it said "User 
>>> account creation has been disabled." and that I need to send an email to 
>>> aoo-bugzilla-ad...@apache.org but when I sent the email it came back with a 
>>> failure notice.
>>> 
>>> -
>>> To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org
>>> For additional commands, e-mail: users-h...@openoffice.apache.org
>>> 
>> 
> 
> 
> -
> To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org
> For additional commands, e-mail: users-h...@openoffice.apache.org
>