Re: Malware infection
On 24/02/2014 Rob Weir wrote: http://blogs.apache.org/OOo/entry/how_to_safely_download_apache We could use the Apache URL shortener service to give it a clearner URL if we want. I've created http://s.apache.org/genuine-openoffice as an alias; if you prefer other options, just create another alias on s.apache.org (or just use the original URL). Regards, Andrea. - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: Malware infection
On Sun, Feb 23, 2014 at 6:27 PM, Andrea Pescetti wrote: > Rob Weir wrote: > >> On Sun, Feb 23, 2014 at 6:09 PM, Andrea Pescetti wrote: >>> >>> Can we agree that we will answer all those mails by simply sending a link >>> to >>> a webpage or wiki page? >> >> When I respond I just sent them to this blog post: >> http://blogs.apache.org/OOo/entry/how_to_safely_download_apache > > > I often point there people who complain they had to pay for OpenOffice, but > you are right, indeed it covers all kinds of "bad" download sites. It would > be OK for me to point users to it. And to have a link to it in the sidebar > of our download page. > > The only problem I see is the horribly mangled URL. But this is courtesy of > Roller and it wouldn't make sense to change it now. > We could use the Apache URL shortener service to give it a clearner URL if we want. -Rob > > Regards, > Andrea. > > - > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org > - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: Malware infection
Rob Weir wrote: On Sun, Feb 23, 2014 at 6:09 PM, Andrea Pescetti wrote: Can we agree that we will answer all those mails by simply sending a link to a webpage or wiki page? When I respond I just sent them to this blog post: http://blogs.apache.org/OOo/entry/how_to_safely_download_apache I often point there people who complain they had to pay for OpenOffice, but you are right, indeed it covers all kinds of "bad" download sites. It would be OK for me to point users to it. And to have a link to it in the sidebar of our download page. The only problem I see is the horribly mangled URL. But this is courtesy of Roller and it wouldn't make sense to change it now. Regards, Andrea. - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: Malware infection
On February 23, 2014 12:50:12 PM PST, Xuacu wrote: >I can't see anything snotty in saying that we can't do anything to prevent >malicious sites offering tampered with copies of Apache OpenOffice. The issue is that the vocabulary that was used, implied that the victim was entirely to blame. That is not the way to make friends and influence people. I have not yet seen the URL that the software was downloaded from. That URL is needed, to determine what the person really downloaded, and the appropriate follow up action. (The OP didn't mention AOO in their tale of woe. Nor did they mention which version of Mac OS X was used.) -- Your language. Your documents. Your way. - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: Malware infection
On Sun, Feb 23, 2014 at 6:09 PM, Andrea Pescetti wrote: > On 23/02/2014 Max Merbald wrote: >> >> Hi David, >> your answer is quite interesting. On one hand you write fairly rough >> answers to people who ask for support > > > (dropping John, the original poster, from CC since this is irrelevant to his > support request) > > OK, we as a group have different opinions on the tone of this answer. But > fact is, we will regularly receive this kind of complaints when someone > downloads something that is not OpenOffice thinking he is downloading > OpenOffice. > > Can we agree that we will answer all those mails by simply sending a link to > a webpage or wiki page? > When I respond I just sent them to this blog post: http://blogs.apache.org/OOo/entry/how_to_safely_download_apache -Rob > Max, feel free to create a text and put it in e-mail, or wiki page or > whatever. We'll review it together, make sure it cannot be perceived as > offensive and then we'll agree to put it online and answer these complaints > by simply sending that link. > > >> It's not a solution not to do anything about it. > > > For the record, we filed complaints to search engines already. But download > sites change so frequently that it's very hard to keep up with them. Anyway, > if we know the URLs we can try and enforce our trademarks with search > engines. This is far more effective than trying to have the sites shut down. > > Regards, > Andrea. > > > - > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org > - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: Malware infection
On 23/02/2014 Max Merbald wrote: Hi David, your answer is quite interesting. On one hand you write fairly rough answers to people who ask for support (dropping John, the original poster, from CC since this is irrelevant to his support request) OK, we as a group have different opinions on the tone of this answer. But fact is, we will regularly receive this kind of complaints when someone downloads something that is not OpenOffice thinking he is downloading OpenOffice. Can we agree that we will answer all those mails by simply sending a link to a webpage or wiki page? Max, feel free to create a text and put it in e-mail, or wiki page or whatever. We'll review it together, make sure it cannot be perceived as offensive and then we'll agree to put it online and answer these complaints by simply sending that link. It's not a solution not to do anything about it. For the record, we filed complaints to search engines already. But download sites change so frequently that it's very hard to keep up with them. Anyway, if we know the URLs we can try and enforce our trademarks with search engines. This is far more effective than trying to have the sites shut down. Regards, Andrea. - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: Malware infection
On 2014-02-23, 3:06 PM Max Merbald wrote: Your answer to John could, indeed, be interpreted to mean that you're a bit annoyed with people who have problem with an infected version of OpenOffice because it frequently happened. It could only be interpreted that way by a bloody moron. There was nothing wrong with his response. -- _ Larry I. Gusaas Moose Jaw, Saskatchewan Canada Website: http://larry-gusaas.com "An artist is never ahead of his time but most people are far behind theirs." - Edgard Varese - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: Malware infection
Hi David, your answer is quite interesting. On one hand you write fairly rough answers to people who ask for support, on the other hand you react quite sensitively to the responses to your mail. Do you see the discrepance? Ok, I could have omitted the "conveniently" i apologise for this. Your answer to John could, indeed, be interpreted to mean that you're a bit annoyed with people who have problem with an infected version of OpenOffice because it frequently happened. I did not mean to make you leave the project, that's your own - and regrettable - decision. This whole thing shows that it is necessary to be careful what we write to people who ask for support. John was angry and embarrassed that after he gave his friend a tip to use openoffice his computer was infected with malware. And then he received a seemingly "annoyed" answer and got even more angry because from your answer it must have seemed to him that you weren't taking him quite seriously. As to the question for the link from where his friend downloaded Openoffice, you may think it doesn't help a lot to know where that is. I don't share your opinion. And it's not an excuse that other projects suffer from the same problem. Of course we need to know where these things come from because if we don't we can't do anything against it. Ok, we can't do a lot, but those requests come fairly often and I think, not enough is done about those folks who use this wonderful project as a vehicle for their malware or who exploit it to make a lot of money with it. It's not a solution not to do anything about it. What do you think happens when articles in computer magazines or online start appearing which say that OpenOffice should not be used because it "regularely comes adorned with malware" or something? That would mean real trouble! And please do NOT turn your back on OpenOffice! Max Am 23.02.2014 19:21, schrieb Dave Barton: Original Message From: Max Merbald To: dev@openoffice.apache.org Date: Sun, 23 Feb 2014 15:02:18 +0100 of course we are grateful for the tip. Agreed! It seems, however, that Dave did not make that clear enough. >From John's reactionary & unnecessarily abusive response, that is clearly the case. He appears to be more annoyed by people who mention trouble with download than with those fraudulent people who provide downloads infected with malware. 100% incorrect! Regrettably, my commentary came across to John and possibly others, in a way that it was not intended. Please be so kind as to tell us from where you downloaded the infected version of OpenOffice That would be "interesting", but of little value. OpenOffice.org, Apache OpenOffice, LibreOffice and numerous other OSS projects projects have suffered this kind of fraud since the internet came into existence. Even if we could cut off this one Google fraudster, he/it would simply reappear under a different identity, along with hundreds of other like-minded fraudsters out there. Dave conveniently forgot to ask for that. "conveniently..." What do you mean by this snotty attitude? John, do you see how Max's above "hopefully" innocent comment can be misinterpreted into something that was not intended. This is one of the pitfalls of trying to provide user support without the ability to read the mind of those who pose the question/issue. We apologise for the misunderstanding. +1 from me. and hope that by now you found yourself an uninfected download for OpenOffice. With the wisdom of hindsight, I think we can be confident that this is the case. Yours sincerely Max After more than decade of "attempting" to provide support and contributions to the OOo/AOO project, it appears that I lack the ability to contribute anything worthwhile. Therefore, I will remove myself from Apache and move on to other interests. Dave - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: Malware infection
2014-02-23 20:34 GMT+01:00 Andrea Pescetti : > > (By the way, there was nothing wrong in the tone of your first reply in this > thread; I was going to copy/paste it for a user reporting a similar > problem). > Indeed. I can't see anything snotty in saying that we can't do anything to prevent malicious sites offering tampered with copies of Apache OpenOffice. Regards -- Xuacu - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: Malware infection
Dave Barton wrote: After more than decade of "attempting" to provide support and contributions to the OOo/AOO project, it appears that I lack the ability to contribute anything worthwhile. Therefore, I will remove myself from Apache and move on to other interests. Even if you can only continue to help with moderation, with the occasional forwarding of misdirected replies and with some quick reply to users, this will be an appreciated contribution to the project. Please just continue this way: it may be less than you hope to contribute, but it is still worthwhile and useful to the project. (By the way, there was nothing wrong in the tone of your first reply in this thread; I was going to copy/paste it for a user reporting a similar problem). Regards, Andrea. - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: Malware infection
On 23 February 2014 19:21, Dave Barton wrote: > Original Message > From: Max Merbald > To: dev@openoffice.apache.org > Date: Sun, 23 Feb 2014 15:02:18 +0100 > > > of course we are grateful for the tip. > > Agreed! > > > It seems, however, that Dave did not make that clear enough. > > From John's reactionary & unnecessarily abusive response, that is > clearly the case. > > > He appears to be more annoyed by people who mention trouble with > download than with those fraudulent people who provide downloads infected > with malware. > > 100% incorrect! Regrettably, my commentary came across to John and > possibly others, in a way that it was not intended. > > > Please be so kind as to tell us from where you downloaded the infected > version of OpenOffice > > That would be "interesting", but of little value. OpenOffice.org, Apache > OpenOffice, LibreOffice and numerous other OSS projects projects have > suffered this kind of fraud since the internet came into existence. Even > if we could cut off this one Google fraudster, he/it would simply > reappear under a different identity, along with hundreds of other > like-minded fraudsters out there. > > > Dave conveniently forgot to ask for that. > > "conveniently..." What do you mean by this snotty attitude? > > John, do you see how Max's above "hopefully" innocent comment can be > misinterpreted into something that was not intended. This is one of the > pitfalls of trying to provide user support without the ability to read > the mind of those who pose the question/issue. > > > We apologise for the misunderstanding. > > +1 from me. > > > and hope that by now you found yourself an uninfected download for > OpenOffice. > > With the wisdom of hindsight, I think we can be confident that this is > the case. > > > Yours sincerely > > > > Max > > After more than decade of "attempting" to provide support and > contributions to the OOo/AOO project, it appears that I lack the ability > to contribute anything worthwhile. Therefore, I will remove myself from > Apache and move on to other interests. > Please reconsider that, we are all just humans who make good/bad judgements and THAT IS ALLOWED in here. Speaking with my PMC hat on, we would have a really dull community if we only accepted mails that conformed to a non-existing standard. We want to have (and do have) a vibrant community, where the mails sometimes are a bit on edge. This ML is NOT a user support mail list so users should expect more rough responses, than on e.g. forums.a.o Its unfortunate that your response ended up like this. But please put it behind you as one of those events you dont want to think long about. Life is too short to take a single event to seriously ! Developing/supporting/being part of openSource/Apache/AOO is (and should always be) fun. In the hope to see continued contributions from you rgds jan I. > Dave > > > > > > - > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org > >
Re: Malware infection
Original Message From: Max Merbald To: dev@openoffice.apache.org Date: Sun, 23 Feb 2014 15:02:18 +0100 > of course we are grateful for the tip. Agreed! > It seems, however, that Dave did not make that clear enough. >From John's reactionary & unnecessarily abusive response, that is clearly the case. > He appears to be more annoyed by people who mention trouble with download > than with those fraudulent people who provide downloads infected with malware. 100% incorrect! Regrettably, my commentary came across to John and possibly others, in a way that it was not intended. > Please be so kind as to tell us from where you downloaded the infected > version of OpenOffice That would be "interesting", but of little value. OpenOffice.org, Apache OpenOffice, LibreOffice and numerous other OSS projects projects have suffered this kind of fraud since the internet came into existence. Even if we could cut off this one Google fraudster, he/it would simply reappear under a different identity, along with hundreds of other like-minded fraudsters out there. > Dave conveniently forgot to ask for that. "conveniently..." What do you mean by this snotty attitude? John, do you see how Max's above "hopefully" innocent comment can be misinterpreted into something that was not intended. This is one of the pitfalls of trying to provide user support without the ability to read the mind of those who pose the question/issue. > We apologise for the misunderstanding. +1 from me. > and hope that by now you found yourself an uninfected download for OpenOffice. With the wisdom of hindsight, I think we can be confident that this is the case. > Yours sincerely > > Max After more than decade of "attempting" to provide support and contributions to the OOo/AOO project, it appears that I lack the ability to contribute anything worthwhile. Therefore, I will remove myself from Apache and move on to other interests. Dave - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: Malware infection
Hello John, of course we are grateful for the tip. It seems, however, that Dave did not make that clear enough. He appears to be more annoyed by people who mention trouble with download than with those fraudulent people who provide downloads infected with malware. Please be so kind as to tell us from where you downloaded the infected version of OpenOffice - Dave conveniently forgot to ask for that. We apologise for the misunderstanding and hope that by now you found yourself an uninfected download for OpenOffice. Yours sincerely Max Am 23.02.2014 05:47, schrieb John Barrett Rose: "You say..." What do you mean by this snotty attitude? I realise it was not an Apache site. I thought it might help you to know that there is a bloody swine operating on Google under your name. I imagined you might be grateful for the tip. No? So go and get stuffed. On 22 February 2014 17:46, Dave Barton wrote: Original Message From: John Barrett Rose To: dev@openoffice.apache.org Date: Sat, 22 Feb 2014 15:01:27 +0100 Dear Sirs, On my recommendation, a friend in Salzburg tried to install Openoffice.org on his iMac on Thursday 20 Feb and found it was infected with Genieo malware including fake Adobe and fake Java installations. Manage to clean out the mess, but it left me looking stupid as I have had OO.org on my computer for several years without problems. Be warned. John Barrett Rose If whatever it was you installed contained the malware you say, then it was not Apache OpenOffice and you were hoodwinked into downloading from a malicious website. Regrettably, this is something that Apache OpenOffice is unable to prevent. The only official download website is: http://www.openoffice.org/download/index.html The download link there will take you to the official SourceForge.net servers. Dave - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: Malware infection
"You say..." What do you mean by this snotty attitude? I realise it was not an Apache site. I thought it might help you to know that there is a bloody swine operating on Google under your name. I imagined you might be grateful for the tip. No? So go and get stuffed. On 22 February 2014 17:46, Dave Barton wrote: > Original Message > From: John Barrett Rose > To: dev@openoffice.apache.org > Date: Sat, 22 Feb 2014 15:01:27 +0100 > > > Dear Sirs, > > > > On my recommendation, a friend in Salzburg tried to install > > Openoffice.org on his iMac on Thursday 20 Feb and found it was infected > > with Genieo malware including fake Adobe and fake Java installations. > > > > Manage to clean out the mess, but it left me looking stupid as I have > > had OO.org on my computer for several years without problems. > > > > Be warned. > > > > John Barrett Rose > > If whatever it was you installed contained the malware you say, then it > was not Apache OpenOffice and you were hoodwinked into downloading from > a malicious website. Regrettably, this is something that Apache > OpenOffice is unable to prevent. > > The only official download website is: > http://www.openoffice.org/download/index.html > The download link there will take you to the official SourceForge.net > servers. > > Dave > >
Re: Malware infection
On 2/22/2014 6:01 AM, John Barrett Rose wrote: On my recommendation, a friend in Salzburg tried to install Openoffice.org on his iMac on Thursday 20 Feb and found it was infected with Genieo malware including fake Adobe and fake Java installations. Please provide the exact URL that OpenOfice.org was downloaded from. jonathon - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: Malware infection
Original Message From: John Barrett Rose To: dev@openoffice.apache.org Date: Sat, 22 Feb 2014 15:01:27 +0100 > Dear Sirs, > > On my recommendation, a friend in Salzburg tried to install > Openoffice.org on his iMac on Thursday 20 Feb and found it was infected > with Genieo malware including fake Adobe and fake Java installations. > > Manage to clean out the mess, but it left me looking stupid as I have > had OO.org on my computer for several years without problems. > > Be warned. > > John Barrett Rose If whatever it was you installed contained the malware you say, then it was not Apache OpenOffice and you were hoodwinked into downloading from a malicious website. Regrettably, this is something that Apache OpenOffice is unable to prevent. The only official download website is: http://www.openoffice.org/download/index.html The download link there will take you to the official SourceForge.net servers. Dave - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Malware infection
Dear Sirs, On my recommendation, a friend in Salzburg tried to install Openoffice.org on his iMac on Thursday 20 Feb and found it was infected with Genieo malware including fake Adobe and fake Java installations. Manage to clean out the mess, but it left me looking stupid as I have had OO.org on my computer for several years without problems. Be warned. John Barrett Rose -- Any answer should be sent to johnbarrettro...@gmail.com Thank you. - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
